Ratings based on 159 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Thank you, very nice Hotel

Posted Sep 8, 2014
Very nice and comfortable, all amenities were great.
4 out of 5
Recommended
for Everyone
by A verified traveler from ms

Lovely place.

Posted Jul 16, 2014
Pros: Color scheme.Conveniences.
Cons: Larger bathroom.Snacks available to late night travelers.
Location: Close to Maryville College.
The room was lovely.The bathroom small but very clean.
Comment from Hotel Management
Jul 16, 2014 by Joanna, Hotel Management
Thank you so much for responding to the online survey. I am so glad you enjoyed your stay with us. We always want to serve our guest with the best customer service, and hope you will stay with us again if you are ever in the area.
2 out of 5
by A verified traveler

Avoid

Posted Jun 20, 2014
Pros: Not much.
First, they tried to put me in a room that did not match my booking. Blamed it on Expedia. I had to push to get the room I had requested. Then, the couple that was in the room next to me were REALLY loud. Maybe it wouldn't have been so bad had the walls not been so flimsy. It felt like they were in my room all night. I could even hear him snoring. The cleanliness was not so great, especially in the bathroom. I will never stay here again.
5 out of 5
Recommended
for Business Travelers
by KimT from Asheville NC

Dependable and Pleasant

Posted Jun 10, 2014 on Hotels.com
The hotel is consistent in quality, cleanliness, and pleasant staff. I am using the hotel weekly for travel through the area and continue to be pleased.
4 out of 5
Recommended
by A verified traveler

Very good place to stay.

Posted May 31, 2014 on Hotels.com
Clean and comfortable. Friendly staff.
5 out of 5
Recommended
for Everyone
by Adam from West Chester, PA

Nice hotel

Posted May 28, 2014
Pros: Staff was very friendly and helpful, very clean.
Cons: Bigger pool towels. I had to take 2 with me to the pool just to dry off.
Location: Walking distance to a Texas Roadhouse and a short drive to the airport and a lot of restaurants.
Was small but very clean and had everything we needed. Included a microwave and mini-fridge. Kids really enjoyed the pool. Good price, too.
Comment from Hotel Management
May 30, 2014 by Joanna, Hotel Management
Adam, Thank you so much for taking the time to respond to our online survey regarding your recent stay with us. Your survey will serve as an encouragement to the staff. We thank you again and hope that the next time you are in the area we will see you again.
5 out of 5
Recommended
by Susan from Maryville, TN

Close to Knoxville Airport

Posted May 23, 2014 on Hotels.com
My stay was very comfortable and the price was within my budget & the room was clean. The staff was very helpful in my needs. The buffet breakfast was very nice and offered a variety of foods to choose from. I especially liked the fact that they had a coffee/tea bar set up all day. My only complaint is that they did not offer shuttle service to the airport. I had to pay $10 for a taxi to take me .6 mile to the airport.
Comment from Hotel Management
Aug 2, 2014 by Joanna, Hotel Management
Susan, Thank you for taking the time to respond to our online survey regarding your most recent stay. We appreciate all of our guest feedback and use it to better our hotel. On a side note, we have been looking into offering a shuttle service to the airport but we have not been able to find one that offers our guests the service they deserve.
5 out of 5
Recommended
for Personal Event
by Andrea White from Hampton, VA

Next to Greenbelt!!

Posted May 22, 2014 on Hotels.com
They didn't advertise the proximity to the area's Greenbelt, but we discovered it the first morning. The hotel is only yards away from a terrific walkway that meanders through Alcoa/Maryville. It was the nicest experience to get up in the morning from a great night's sleep and be able to walk or run (or even bike) along the city's quiet and well-maintained Greenbelt, bluebirds and gurgling creek included!
Comment from Hotel Management
Jul 26, 2014 by Joanna, Hotel Management
Andrea, Thank you for taking the time to complete the online survey regarding your recent visit.I am so glad that you had time to walk the Greenbelt. It is very pretty and very relaxing. We actually have a walking map of the area that you can take advantage of the next time you are in the area.
5 out of 5
Recommended
for Business Travelers
by KimT from Asheville, NC

Great value for the price

Posted May 17, 2014 on Hotels.com
I used to stay at this motel when it was under another name. Then Quality took it over and it was outdated and a bit run down from age. Quality has remodeled, recarpeted, and updated everything, including the HVAC units in the rooms which had been noisy and in poor working condition. It was a pleasantly surprising stay and I will go back there again.
Comment from Hotel Management
Jul 26, 2014 by Joanna, Hotel Management
Kim, Thank you so much for giving us another chance. I am very glad to heat that you were pleasantly surprised with the updates we have done. We will be continuing updates throughout the year and hope that we get to see you again soon.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted May 14, 2014 on Hotels.com
Comment from Hotel Management
Jul 26, 2014 by Joanna, Hotel Management
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We are always looking at ways to improve our hotel and am very glad that you gave us another chance. We hope to see you again in the future!