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Reviews of Super 8 by Wyndham Knoxville Downtown Area

2 out of 5
Super 8 by Wyndham Knoxville Downtown Area
341 Merchants Dr, I-75 Exit 108, Knoxville, TN

Reviews

6.0
Rating 10 - Excellent. 173 out of 1003 reviews" "
Rating 8 - Good. 220 out of 1003 reviews" "
Rating 6 - Okay. 222 out of 1003 reviews" "
Rating 4 - Poor. 161 out of 1003 reviews" "
Rating 2 - Terrible. 227 out of 1003 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Joseph

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
This place is horrible, bed bugs, roaches etc… Rooms are outdated. The place has a bad odor all through it. Highly recommend not to stay there.
Stayed 3 nights in Apr 2024

2/10 Terrible

Rob

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Took over 8 hours to get checked in.
Stayed 3 nights in Feb 2024

4/10 Poor

james

Traveled with family and small children
Liked: Staff & service
Disliked: Amenities
The room was clean beds ok. The hallway smelled of cigarettes. They trll you when checking in that they're is a deposit that is refunded when checking out and room is inspected. Room sleeps 4 but only towels fir 2 people. Free breakfast is a per packaged Danish and coffee. Also no microwave in room so heating up a bottle or anything is impossible.
Stayed 1 night in Apr 2024

6/10 Okay

Nicole

Traveled with family and small children
Liked: Staff & service
The stay for the price of the room wasn't terrible. It definitely could've used a better cleaning in the room. The room itself wasn't bad just like things were definitely overlooked in some areas like very dusty and some grime build up in switches and outlets.
Stayed 1 night in Apr 2024

6/10 Okay

Ayesha

Stayed 2 nights in Mar 2024

4/10 Poor

nicolas

Disliked: Cleanliness, amenities, property conditions & facilities
This place definitely has bed bugs. After one night i had a few bites and each night I gained a few more bites. My suspicions were confirmed by an Uber driver later that same night when he found out where my destination was he claimed he would fumigate his car!
Stayed 5 nights in Mar 2024

8/10 Good

Desiree

Liked: Staff & service
I got the non-smoking room, but it still smelled like smoke.
Stayed 3 nights in Mar 2024

6/10 Okay

Krystal

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Staff was nice, but wasn't the cleanest. Trash was behind the bed and on the floor. Furniture in the room was very old and was tore up.
Stayed 1 night in Mar 2024

10/10 Excellent

Paula

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly and made the check-in/check-out process easy. They were able to answer all of my questions. The room was very quiet despite its location on a major road. I plan to stay there again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Teres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Catania

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The “breakfast” was a joke. The juice machine was broken for both mornings we were there. The first day there were prepackaged “rolls” & 1 banana & cold cereal. This morning there were bananas & cold cereal. The entire place smelled like cigarettes.
Stayed 2 nights in Mar 2024

6/10 Okay

Robert Scott, Fountain

Traveled with partner
Just a quick sleep
Stayed 3 nights in Mar 2024

10/10 Excellent

bobbie

Stayed 2 nights in Mar 2024

10/10 Excellent

Jane

Stayed 1 night in Mar 2024

6/10 Okay

Michael

Traveled with family
Disliked: Amenities
Hotel was not terrible. Definately not a first choice. Plus the extra $50 deposite they hit you with even though you already paid through the expedia app when booking the room doesnt help so my $70 room became a $120 room and had I known that I would definately have stayed somewhere else.that was actually worth $120.
Stayed 1 night in Mar 2024

2/10 Terrible

Lia

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I pulled up at this location...looked sketchy...but then when i went inside and saw the plexiglass around the front desk and the nice moist cigarette air that was enough for me to walk right out the door and I went and stayed somewhere else.
Stayed 1 night in Mar 2024

10/10 Excellent

May

Stayed 2 nights in Mar 2024

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Charles A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great and friendly. Room is serviced every day. I’ve seen them using a carpet cleaner on several rooms during my stay.
Stayed 14 nights in Jan 2024

6/10 Okay

Liza

It was nice for the price
Stayed 1 night in Jan 2024

6/10 Okay

Paul

Traveled with partner
Liked: Cleanliness
Dome of the employees are very unpleasant
Stayed 1 night in Jan 2024

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Marybeth

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Have kept my deposit
Stayed 2 nights in Jan 2024

6/10 Okay

Dominique

Stayed 1 night in Jan 2024

4/10 Poor

Daniel

Stayed 2 nights in Jan 2024

6/10 Okay

Michael

Traveled with family
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Richard

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It was just ok. Continental breakfast was coffee, and cereal. At 2:30 am some clown went out in his car started it , and played head banger music for over an hour. The area was sketchy as there were a lot of people walking around in 35 degree weather. There were homeless people hanging out at the local Taco Bell. Overall the motel needs to be updated.
Stayed 1 night in Dec 2023

2/10 Terrible

Jennifer

Traveled with pets
Disliked: Cleanliness, property conditions & facilities
The room was not at all clean, I didn't even stay. Walked in, noticed how badly maintained it was and decided I wasn't comfortable staying there so I left. The room was freezing and the heater wasn't working. The glass window was broken with a large hole in it. The floor was covered in crumbs/debris from previous occupants. Gave me the feeling no one even bothered to wash the sheets so I was not comfortable staying there and did not stay.
Stayed 1 night in Dec 2023

2/10 Terrible

Buffy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Woke up with a cockroach on face.
Stayed 7 nights in Dec 2023

10/10 Excellent

michael

Stayed 4 nights in Dec 2023

4/10 Poor

Gabriel

Disliked: Cleanliness, property conditions & facilities

8/10 Good

Virginia

The hotel was rated properly. The room was clean. However the breakfast they offered was very disappointing. Their juice machine wasn’t working and coffee was Luke warm
Stayed 1 night in Dec 2023

8/10 Good

Katesha

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Michael

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They said pet friendly own the web site and I had a service animal they charged me a deposit of 50$ and said they never was pet friendly Phone didn't work, no microwave they said it was non smokin but own the tub ledge was 6 cigarette spots were somone left cigarettes to burn and the heat didn't work to good othe than that it was alright in need of a big upgrade
Stayed 1 night in Dec 2023

6/10 Okay

Julie

Stayed 1 night in Nov 2023

6/10 Okay

Amanda

Stayed 2 nights in Nov 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 1 night in Nov 2023

4/10 Poor

Jerry

Traveled with partner, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The sheets were soft! Thats the only thing i liked about this place. No shampoo in bathrooms. People toking it up when its supposed to be non smoking. In desperate need of remodeling. And breakfast really needs improvements! It seemed like no one from mgr down to maids gave a crap about this place.
Stayed 1 night in Nov 2023

2/10 Terrible

Jennifer

Traveled with family
Disliked: Staff & service, property conditions & facilities
I came in the morning of my stay. I reserved and paid through hotels. I requested a lower room as i had two in wheelchairs, i came in the morning of my stay and told me it was there. When we came back to get motel, there wasnt a room downstair i had to carry one on our backs to get him to the room. A lot of steps my husband suffered from strokes, his walking is terrible. I panicked as he had to climb the stairs...stressful to say the least.
Stayed 2 nights in Nov 2023

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in Knoxville for TN/GA
Great location. Clean. Quiet. Reasonably priced compared to everywhere else.
Stayed 2 nights in Nov 2023

6/10 Okay

Robert

Stayed 2 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Brandon

Stayed 2 nights in Nov 2023

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Nicholas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t visit this place.
Cigarette burns and cuts throughout the bed sheets, smoke alarm beeping, pillow was paper thin, water for the shower never got hot. Heater barely worked. Only good thing is it is convenient to some fast food places.
Stayed 1 night in Nov 2023

2/10 Terrible

Shahbaz

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Change the locks
Stayed 2 nights in Nov 2023

4/10 Poor

Qiang

Traveled with family
Liked: Property conditions & facilities
wifi is not good
The internet connection is horrible. Most time, cannot connect it.
Stayed 3 nights in Nov 2023

6/10 Okay

Chynna

Liked: Staff & service
Stayed 1 night in Nov 2023