Ratings based on 25 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
Recommended
by A verified traveler

OK for one night.

Posted Aug 26, 2014 on Hotels.com
Good location. That's it
Comment from Hotel Management
Oct 14, 2014 by neil, Hotel Management
Dear Sir / Madame Our apologies for not responding to your comments sooner, We sincerely hope that perhaps on your next visit to the area we can provide something that is more substantial. Kind Regards
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Halifax, UK

Lovely place

Posted Aug 18, 2014
Stayed in a standard double room - got the room at a good price that rivalled the Premier Inn. The hotel was clean, the room was furnished to a high specification, and the staff were lovely; recommended for a no frills stay in a lovely area.
Comment from Hotel Management
Oct 14, 2014 by neil, Hotel Management
Dear Charlotte Our apologies for not responding to your comments sooner, we were pleased to hear that your stay was comfortable & pleasant and any time you wish to stay again then please do not hesitate to contact us. Kind Regards
4 out of 5
Recommended
by gcfrom midlands

Nice breakfast

Posted Aug 11, 2014 on Hotels.com
Off road parking. A very nice welcome with an offer to carry bags to our room. A clean room although it did seem to have a lingering smell of cigarette or cigar smoke. The restaurant served a very nice breakfast, would like to try the evening meals. The cellar bar very nice for a nightcap! With in easy walking distance to the main shops and bars.
3 out of 5
by A verified travelerfrom coventry

Not worth the cash

Posted Jul 29, 2014
Pros: Helpful staff
Cons: Get rid of the £2 debit card charge
Location: Tatton Park and Knutsford are superb a would recomend a visit.
Good location for Tatton Park but stayed in room 31, top floor , very hot if you opened the windows all you could hear was a plane taking off or landing every 30 seconds Breakfast not included in the £90 fee then got charged £2 for using a debit card Overpriced for a small attic room that you could not stand up straight in , will not be returning
3 out of 5
by A verified travelerfrom wales uk

Could do better

Posted Jul 26, 2014
Pros: Near the gates to Tatton Park.
Cons: Rooms, dining experience. Staff ok
When we arrived everything was ok, my fault that I didn't book a ground floor room for my disabled husband, the hotel staff tried to see if they could move us, but couldn't. We were on the 3rd floor up very narrow stairs. As the hotel is split between a couple of houses we were shown to the front door of our particular house, I felt that as the man showing us were to go knew that my husband was disabled he could at least have taken our small case up stairs for us. The room was supposed to be a superior room and was past it's best with tatty furniture and a bathroom that needed renewing, when we arrived there was something like a clump of black dust hanging down from under the bathroom radiator and it was still there when we left. We were staying 2 nights as we were attending the Tatton park show. The first night the food was ok, but the second night was joke. We arrived for dinner at 7.30 and there were 10 people in the dining room to be told that half the specials on the board were off, They had no chicken for the risotto, no special burgers and 2 of the 3 sweets on the menu were also off, all this at the most busy week of there year, after all there is a Sainburys around the corner. All the waiter kept saying was that he was off the day before , but surely it's the kitchen staff to know what they have in stock. I heard a man who came in after us when told by the waiter what was off say ' what sort of hotel is this 'and I had to agree.
Comment from Hotel Management
Oct 14, 2014 by neil, Hotel Management
Dear Gill Our sincerest apologies for not responding to your comments sooner, as with all online bookings our system will allocate to a room available and as you state that the member of staff did try to have you placed on a lower floor but was unsuccessful. We sincerely apologies to both you and your husband personally as the member of staff on duty should have offered to take your luggage, we have made some improvements to the décor of many of our rooms since your stay. Our Chef has been dealt with regarding the problems that had occurred the second night you dined and deeply regrets that it was not to your expectations after your 1st. We do sincerely hope that you will re-visit our establishment again and rest assured your special requirements will be taken care of accordingly. Kind Regards
4 out of 5
Recommended
for Business Travelers
by A verified traveler

This traveler left a rating score only Posted Jun 30, 2014 on Hotels.com
4 out of 5
Recommended
for Business Travelers
by Jamiefrom Glasgow

Decent enough for the price

Posted Jun 27, 2014 on Hotels.com
I've just returned from a work visit in the area and had to spend a few nights in this hotel. I'll be honest, I was a little apprehensive after reading some of the reviews, but the hotel isn't as bad as some would make you believe. Friendly staff, very clean room and a bar that stays open after the pub shuts. OK, the bed wasn't the comfiest I've ever slept on, but for under 100 quid a night, it was fairly decent value for money.
Comment from Hotel Management
Oct 14, 2014 by neil, Hotel Management
Dear Jamie Our sincerest apologies for not responding to your comments sooner, we were pleased to hear that your apprehensiveness was put to rest with your visit here, as you state the bed for you wasn't the comfiest however we have made improvements in this area to make each bed widely acceptable for everybody. We sincerely look forward to your next stay. Kind Regards
5 out of 5
Recommended
for Personal Event
by A verified traveler

This traveler left a rating score only Posted May 3, 2014 on Hotels.com
2 out of 5
by A verified travelerfrom kent

First visit for 10years and very disappointing.

Posted May 2, 2014
Pros: Knutsford is a very nice town.
The advertised Mediterranean Cuisine is no longer available the dinner though was good. No complaints. The real problem was with the young man on reception who seemed completely out of his depth. The room rate of grew by 2breakfasts. Then to be asked for £2 extra to pay by DEBIT CARD was the final straw. We'll be staying at the Premier Inn next time.
Comment from Hotel Management
Oct 14, 2014 by neil, Hotel Management
Dear Sir/Madame Our sincerest apologies for not responding to your comments sooner, the hotel owners wish to convey their apologies for being misled regarding the Hotel A la Carte Menu and plans are in place to have this sign replaced with a new one. With any reservations that are made online with ourselves breakfast is not included in the advertised rate and is an additional charge, with the card charge a notification is in place on our reception desk stating that all card payments will be charged £2 giving each guest the option to pay by cash. We do sincerely hope you will reconsider our establishment again. Kind Regards
4 out of 5
Recommended
for Everyone
by Chrisfrom London

A convenient place for a stopover.

Posted Apr 28, 2014
Pros: The overall experience.
Cons: The breakfast is overpriced and unremarkable. If we stayed again, which we intend to, we would eat out.
Location: Knutsford is a busy little town with plenty of pubs and restaurants to suit all tastes.
Friendly staff, comfortable hotel, a few minutes from the centre of Knutsford.
Comment from Hotel Management
Oct 14, 2014 by neil, Hotel Management
Dear Chris Our sincerest apologies for not responding to your comments sooner, we are pleased that your stay was comfortable and we hope to see you again soon. Kind Regards