Exterior

Reviews of Green Hill Hotel Urban

2.5 out of 5
Green Hill Hotel Urban
2-5-16 Kano-cho, Chuo-ku, Kobe, Hyogo-ken

Reviews

5.6
Rating 10 - Excellent. 14 out of 178 reviews" "
Rating 8 - Good. 31 out of 178 reviews" "
Rating 6 - Okay. 60 out of 178 reviews" "
Rating 4 - Poor. 49 out of 178 reviews" "
Rating 2 - Terrible. 24 out of 178 reviews" "

5.6/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

5.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

not expecting m, h

Disliked: Cleanliness, property conditions & facilities, room comfort
Of course small
Dirty carpets and small for the money although front desk staff nice

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
absolutely appauling
I'm usually quite generous with my reviews but I'm afraid this time I can't be. I booked this at the last minute as it was the only room in Kobe. And now I know why it was. The whole hotel is badly in need of a makeover. Everything is tired and yellowed from age. My room was very smelly (I didn't get the non-smoking room I paid for - apparently all semi-double rooms are smoking). I closed my curtain and a shower of dust fell down. When the other reviewers said 'small room' it means SMALL ROOM. Hardly space for you to put a suitcase down. Bathroom has leaky taps and a VERY noisy fan. The room was cold and despite having the noisy aircon on for 30 minutes it hardly warmed the room. Internet in the room means internet in the lobby which works slowly. The staff didn't care at all that I didn't get what I paid for. I've stayed at hundreds of hotels in Japan and this was the worse value by far. Stay here only if it's the last place you can find.

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Small rooms
The hotel had the smallest room possible. The bed covering and the yukata had holes in them

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

R S, Chicago

Disliked: Property conditions & facilities, room comfort
cheap for good reason
if you don't mind a hotel room where you can't open your suitcase and reach the bed at the same time, this is the place for you. Fulfills the reputation of Japanese hotels for having really tiny rooms. Also the window didn't open and faced another building just a few feet away.

2/10 Terrible

jordi, MEXICO

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible unsanitary dirty bedding...
I've been in many other small room hotels, but this is way smaller than any other and the worst thing was the cleaniness THE BEDDING WERE ALL STAINED...

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

Mannu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
The hotel is good and only 15 min walk from Shin Kobe station. The room was little small but had all the basic amenities.

6/10 Okay

Verified traveler

Liked: Cleanliness

2/10 Terrible

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Teribble stay at this hotel. Room is very small, estimated 7 feet wide. If stay longer here, can get sick-depression due to room too tiny. Will not stay at this hotel any more????

6/10 Okay

Verified traveler

Not what was promised
There are really only two things to say: The Heater didn't work. When I asked the front desk about it, they said "just push the button" and they came up and did that, and it never turned on. The other thing is the free wifi offered didn't actually work in our room or on our floor. I had to travel to the fifth floor to pick it up. They should honestly just install wired internet.

6/10 Okay

???

Stayed 1 night in Sep 2023

10/10 Excellent

Nako

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

サトル

Liked: Staff & service
Stayed 5 nights in Aug 2023

6/10 Okay

Takashi

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
一人で異人館通りなどに行くのは近い。 壁紙のセンスが?目がチカチカする。 もう少し、広ければ。
Stayed 1 night in Aug 2023

6/10 Okay

ともひろ

Business traveler
普通です
Stayed 1 night in Jul 2023

8/10 Good

Honami

Business traveler
Liked: Cleanliness, staff & service
立地が良いです。新神戸駅からも三ノ宮駅からも歩ける距離で、コンビニやカフェ、銭湯も近くにあります。安い価格で、荷物を置いたり寝たりするにはぴったりです。フロントの方も親切でした。
Stayed 1 night in May 2023

4/10 Poor

まさひこ

Business traveler
フロア内の音が気になった。例えばドアの開閉音や隣室のイビキ、会話等。
Stayed 2 nights in Apr 2023

10/10 Excellent

MASAYOSHI

Stayed 1 night in Jan 2023

6/10 Okay

Ao

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Michiru

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Stayed 1 night in Nov 2020

4/10 Poor

Michiko

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Toshinori

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Hideo

Business traveler
Liked: Room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
予約時から理解はしていましたが 部屋がもう少し広ければ、大満足でした。 もう1点駐車場も無いことはわかっていましたが どうしても車で行くことになったのですが 近隣のコインパーキングが予想以上に高額(16:30入庫翌6:30出庫)で3,300円でした(涙)
Stayed 1 night in Nov 2019

6/10 Okay

Iori

Disliked: Staff & service, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Takashi

料金重視の方には良い
・部屋は狭くて施設も古いですが、清潔に保たれていました ・今やないと困る存在となった Wifi があったのも普通に助かりました ・冷蔵庫が枕元のすぐそばにありうるさかったので、切って寝ました ・近くにコンビニがあるのは便利です ・料金は安かったので自分としては満足です
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
遅いチェックインにも普通に対応して頂けました。
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Oct 2019

8/10 Good

TAIGA

Liked: Staff & service
Stayed 1 night in Oct 2019

8/10 Good

AKIHIRO

Liked: Cleanliness, staff & service, room comfort
快適に過ごせました!
部屋とシャワー周りが特にきれいでした!
Stayed 1 night in Sep 2019

10/10 Excellent

YOSHIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
宿泊の感想
小さめのお部屋でしたが清潔な綺麗なお部屋でした。女性1人でも安心して宿泊できました。
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveler

Business traveler
新神戸に近く、新幹線利用者には便利なホテル
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
アメニティが歯ブラシセットとカミソリのみでした 鏡が姿見とユニットバスにあるのみなので女性はメイクしづらいかもしれません
Stayed 1 night in Jun 2019

8/10 Good

Max, 愛知県

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
しごとでつかうには十分です。快適でした。
Stayed 8 nights in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅から少し遠い。
Stayed 1 night in May 2019

2/10 Terrible

Verified traveler

Disliked: Room comfort
お勧めできません
3階の部屋でしたが、通路の音、隣の部屋の音、聞こえすぎ。飲み水用のグラスなし。GWとはいえ、この狭さで1万円とは。自分の検索力のなさが情けなかった。 あと、これはホテルのせいではないけれど、窓の外の景色は建物解体の途中。
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities
風呂のお湯がなかなか適温にならない。 洗面所があまり綺麗でない。 部屋がややタバコ臭い。
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities
シャワーの温度がかなり低い。水圧弱い。
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
スマホの充電器貸してくれたのが良かった
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
三ノ宮駅と新神戸駅に近くて便利だと思った
Stayed 1 night in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
若干遠いですが、コスパはいいです。
三宮と新神戸の間、若干三宮より。。というロケーションなので、連泊して毎日三宮に歩くのは若干不便。 とはいえ神戸にしてはコスパはいいです。 カップルで泊まると、彼女から「まだ歩くの?」と文句言われそうなので注意が必要。一人旅でカプセルやサウナでは落ち着かない。。という方などなら全く問題ないかと。
Stayed 1 night in Jan 2019

4/10 Poor

サワ, 日本

Disliked: Property conditions & facilities, room comfort
内観はきれいで悪くなかったが、部屋が狭く、荷物を置いたら身動きがとれなかった。 お風呂の水栓が劣化しておりスカスカで、浴槽に湯張りできなかった。 また浴槽の底のほうは水垢でザラザラしていた。部屋もかなり寒かった(毛布は借りられた)。
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
掃除ができていなかった。エアコンにホコリがベッタリついているのが見えていたり、テレビのリモコンも汚かった。スマホはホコリでさわる気になれなかった
Stayed 1 night in Nov 2018

8/10 Good

masao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
また利用したい。
Stayed 1 night in Oct 2018

8/10 Good

masao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
綺麗にしてある部屋でした。また利用したいと思います。
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Shinichi

Liked: Staff & service
工事中
2018年9月16日現在、外装工事中です。ご注意下さい!
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018