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Reviews of The Carlton

5 out of 5
The Carlton
Lake Road, Kodaikanal, Tamil Nadu

Reviews

8.8

Excellent

Rating 10 - Excellent. 21 out of 40 reviews" "
Rating 8 - Good. 14 out of 40 reviews" "
Rating 6 - Okay. 4 out of 40 reviews" "
Rating 4 - Poor. 1 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Siva

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 3 nights in Oct 2023

4/10 Poor

Mandyam

Traveled with family
Liked: Cleanliness, staff & service
This property is not worthy of a 5-star designation. The rooms are small, and sparsely furnished.

8/10 Good

Srinivasan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2022

10/10 Excellent

Syeed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prime location, pretty views, and good food
The hotel is located at the heart of the settlement, with most rooms facing the Kodai lake. The close proximity to the lake and the surrounding market makes this a prime tourist spot. The rooms are standard-grade 5-star offerings. The cottages are the highlight. Although just marginally expensive than the premium rooms, they come with three rooms, plus a bathroom, and a garden. The bathrooms have a bathtub which is the cherry on the top, and quite rare in the region. The food offers plenty of variety, with the buffet consisting of over a dozen options. In terms of added facilities, have indoor games like air hockey, TT, tennis, as well as spa services. The lush green gardens are a highlight, with swings, see-saws, and other contraptions for both children and adults.
Stayed 1 night in Dec 2021

10/10 Excellent

ANSHUL

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Poonam

Stayed 1 night in Jan 2020

8/10 Good

Kailash

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2019

10/10 Excellent

VIJAYALAKSHMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience, we enjoyed the very comfortable stay and delicious food and excellent service
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smart hotel great location beautiful surroundings good restaurant
Stayed 1 night in Dec 2018

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tell the Truth
Checking in a little rough! They wanted to take our picture! We asked why! They said marketing! We said no! Then they changed their story to taking a picture was a government regulation! No other 4-5 Star Hotel dit this?
Stayed 1 night in Feb 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel receptionist not attend phone calls & when check out take a longer time ( more than 25 min) waiting. This hotel put clothing sales for three weeks from 02/02/2018 onward. So the clothing sales persons very crowded every were the hotel common areas from 01/02/2018.
Stayed 2 nights in Jan 2018

8/10 Good

Anurag

Liked: Cleanliness, property conditions & facilities, room comfort
Great place for a family vacation
Great location, ambience, food and facilities. Service especially in restaurant and room service can be improved. Need to improve accessibility of lower floors. As a family with small kid and stroller it was hard to move up/down the hotel.
Stayed 5 nights in Dec 2017

10/10 Excellent

kiran kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
carlton staff is very warm
Stayed 2 nights in Sep 2017

10/10 Excellent

K, Indianapolis,IN, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with good staff, good food and nice service.
Stayed 4 nights in Jul 2017

8/10 Good

Sanjeev

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel with good lake view
We went to Kodi just to relax. No plans to see places as most of the time famous places are either overcrowded and/or not properly managed. Most of the time we were at the hotel relaxing or enjoying hotel facilities. We enjoyed our time. 3rd day we went to see nearby falls but there was no rain so no water. Nobody bothered to tell this to us. So half way we cancelled our sightseeing and went back to hotel.

10/10 Excellent

Rupesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent place for family enjoyment...

8/10 Good

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not value for money spent
It was nice excepting the passage from lobby to the lift not kept well..

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hospitality, decent and a cooperative staff.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location
Loved the stay.... Ideal for 3-4 nights Can do a bit better in the entertainment section Though a lot to do for smaller kids.

8/10 Good

Christian, Zurich, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, unique
Nice hotel build in stone and wood, it is romantic and special. It is probably the best hotel in Kodaikanal. You feel back in old times. The service is very attentionate. Good restaurant.

10/10 Excellent

Caroline, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service at very comfortable hotel
Stayed at the Carlton for 4 nights and was lucky to enjoy good weather for 2 days. Room was very comfortable, only room for improvement is the sound-proofing. Food and service from very attentive staff was excellent. Enjoyed a cocktail in the ambient bar and a cycle round the lake. The complimentary tour and paddle boat ride were appreciated.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
perfect holiday destination specially with the small kids had a awesome holiday

10/10 Excellent

RANAJIT, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best in Kodaikanal
Excellent Location and very enjoyable complementary boat ride

8/10 Good

Riaz, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good hotel opposite the lake
A nice hotel in front of the lake over seeing it . Guess it's the only star hotel in Kodaikanal facing the lake . The rooms were nice and cosy . Service was decent upto five star levels. Nothing much to rave Abt the food but , but that's the case in hill stations always . Overall a nice place to be in .

8/10 Good

Ian, Durham UK

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
A nostalgic return
We returned to the Carlton after 20 years and found it much changed. It was still in a beautiful situation but the overall feel of the hotel was less special than we remembered and more mass market but perhaps that's just a sign of the times. For such a prestige hotel it was a shock to be unable to get a gin and tonic and the food was disappointing.

10/10 Excellent

VINOD, switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
greta would stay again!
wonderful family holiday

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel stay and food
It was a very memorable stay at the hotel. Would really recommend to others. Food served was awesome.

10/10 Excellent

VINOTHKUMAR, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable experience
Awesome experience.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel on the lake
Only hotel on the lake. Got room with a beautiful balcony overlooking the lake. Clean and spacious. Courteous staff

10/10 Excellent

Vanessa, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If its kodai it has to be carlton...
Excellent place with lake view from all rooms. Too many activities for kids a good play area. Superb location and superb staff

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel in
The rooms are neat & comfortable. Very near to the Lake. Breakfast is good. Only luxury hotel in Kodaikanal.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
We had a great time.The location is very good,overlooking the kodai lake. The service was appreciable. We enjoyed in the games room.The highlight of our stay was early morning cycling around the perimeter of the kodai lake, the cycles being provided by the hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jay, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning hotel with great views
We stayed at this hotel for 3 days - the first day, it was foggy and dark, and it was like something out of a mystery novel. When we arrived, they had 3 boxes awaiting us in the room - like turn down chocolates, but one box was filled with chocolates, another with cookies, and the third with cake! We were also offered a welcome drink - what a way to start the hotel stay! The hotel staff were very friendly and helpful, the food was amazing, and the hotel was great at suggesting and organizing various activities (boating, a bus tour of the city, etc). The hotel is close to the gardens and overlooks the lake, so there are many things to do to which one can walk. The rooms were spacious and clean, and all had great views. I would definitely stay at the Carlton again, and would advise anyone going to Kodaikanal to stay at this hotel.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
fine
Fine hotel to spend with families but too costly

8/10 Good

Suzanne, Pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlton - review by Suzanne
Fabulous views of the lake and great service - would definetly recommend this hotel!

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
立地と快適さはなかなか
部屋は快適。湖が見える部屋で景色もよい。バスタブもついているので、リラックスすることができた。インド特有なのか何かお願いすると持ってきてくれるまで30分くらいかかったり、再度電話することが何度かあった。栓抜き自体を貸してほしいのだが、だめだそうで、ビールを飲むときに都度電話しなければならないのが難点だった。スパは最悪、サービスも悪いし、下手だし、おすすめしない。
Stayed 2 nights in Aug 2018

6/10 Okay

young seon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Aug 2018

6/10 Okay

JIMIN, korea

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Please improve services according to its level.
Hotel was neat and peaceful. I really liked it except the manner and attitude of people who are working there. Reception → Please inform us, if check in process takes more time. how long it will take and why. then we do not waste our time much. And when we check out, please communicate with us other than the payment. [For eg: Feedback of hotel etc..]provide basic manner at least, please. Restaurant manager and workers → Please reset the people who are serving there. work division is not proper. makes more noise than the visitors. [make vessel sound, roaming] Even music selection was fast. I have doubt about there as market. Please improve services according to hotel's level.