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Reviews of ShaSa Resort & Residences, Koh Samui

5 out of 5
ShaSa Resort & Residences, Koh Samui
116/1 Moo 2 Tambon Mared, Laem Set, Koh Samui, Surat Thani

Reviews

9.0

Wonderful

Rating 10 - Excellent. 175 out of 267 reviews" "
Rating 8 - Good. 64 out of 267 reviews" "
Rating 6 - Okay. 17 out of 267 reviews" "
Rating 4 - Poor. 8 out of 267 reviews" "
Rating 2 - Terrible. 3 out of 267 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

johra

Stayed 2 nights in Jul 2023
Response from App on Sep 7, 2023
Dear johra,Greetings from Shasa Resort and Residences, Koh Samui.Thank you for staying with us and for sharing your great reviews with us and with other travelers.Sincerely yours,

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s quiet if that’s what your looking for No party’s No loud music Incredible view incredible pool

4/10 Poor

Martin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No no no
It was old and we hear build noise and we have honeymoon there and we will never come again
Stayed 4 nights in Aug 2022

10/10 Excellent

liran

Stayed 6 nights in Aug 2022
Response from Wassana P. on Aug 25, 2022
Thank you very much for your review.

6/10 Okay

Iain

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed for nine nights at this property. I would like to give an honest and objective review of this property as it is a tale of two halves. Firstly on the positive side the property itself is excellent. The apartments are spacious, nicely furnished and well equipped (although with some evidence of some ageing, wear and tear). They have amazing views out to the ocean and are kept spotlessly clean. The pool areas are also very nice (although there is a serious shortage of sunloungers - 12 for the entire resort, luckily it was very quiet!). All staff are very helpful. On the negatives the resort is on a steep hill so not suitable for the elderly or anyone with mobility issues. It does not have a beach as the images suggest. The sea frontage is rocky and dirty and not suitable for swimming. More importantly the resort is literally in the middle of nowhere!! You have to get a taxi anywhere at a minimum cost of $12 - $15 each way which adds a significant cost to your evening out! There is one restaurant in the property which closes at 19:30, far too early and the place is dead by 19:00. The restaurant is OK and reasonably priced, but obviously only one venue is very restrictive and repetitive. The same restaurant serves a very limited breakfast which at best was OK. If you want to go to Ko Samui, stay in good quality accommodation and do absolutely nothing then this place is worth considering. However, not great for anyone looking for more to do, nice beach access etc.
Stayed 9 nights in Aug 2022
Response from Wassana P. on Aug 24, 2022
Thank you very much for your value comment.

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and very big room. Staffs very friendly
Stayed 2 nights in Jul 2022
Response from Wassana P. on Aug 24, 2022
Thank you very much for your value comment. We are looking forward to welcome you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Better than i thought and would recommend it highly.
Stayed 2 nights in Jul 2022
Response from Wassana P. on Aug 24, 2022
Thank you very much for your value comment. we are looking forward to welcome you again.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Value
Firstly, this is not a 5 star property but I knew that based on the price. That being said, the value was great. The property is nice and secluded. Great views of the water but don’t expect much of a beach. The pools looked amazing but were closed due to Covid. Breakfast was a la carte and was above average but not excellent.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting. Extremely courteous staff. Wonderful pool.
Stayed 4 nights in Mar 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at shasa the first week of November. The respite was pretty quiet with not too many guests and we very much enjoyed the relaxation. As many reviews mention, the resort is not close to any ‘city life’ but we found a regular taxi driver via a friend and he took us home from Lamai , chaweng and bophut several days. A regular taxi back from Lamai was 15usd-ish. We didn’t mind that. For breakfast we had our own choice from the menu which we liked and then we’d take the hotel shuttle to Lamai or chaweng for the evening. Staff were lovely, sometimes a challenge with English. We would visit ShaSa again, it is a great place to catch some relaxation.
Stayed 5 nights in Nov 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Aug 2019

10/10 Excellent

Avishay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities
Spacious modern open concept design. Nice swimming pools. Friendly staffs. Not impressed with the Beach, it’s rocky and muddy. But they provide shuttle to Lamai & Chaweng beach which are nice. Toiletries bottles are made of glass, not child friendly. My child accidentally broke the shampoo and I was charged. Not too happy about that.
Stayed 3 nights in Jun 2019

10/10 Excellent

June, Singapore

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely a hidden 5-star gem in Koh Samui. The rooms were HUGE, I would qualify my 3-bedroom suite as a full-fledged house really! Everything is well-equipped and the bath tub was the size of a king-sized bed! The staff were also very pleasant and made our stay very comfortable. The beach is nothing to shout about, but they do have a sister resort in Chaweng Beach that allows us access to the beach there with lounge facilities which we greatly appreciated.
Stayed 4 nights in Jun 2019
Response from Kang on Jun 12, 2019
Thank you for your recent stay at our resort ShaSa. We’re happy to hear that you enjoyed your stay with us. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We hope to see you again in the future.

8/10 Good

CT, Vancouver

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are very spacious and comfortable. The staff are very friendly and professional.
Stayed 3 nights in May 2019
Response from Kang _ RSVN on Jun 12, 2019
Thank you for your recent stay at our resort ShaSa. We’re happy to hear that you enjoyed your stay with us. We hope to see you again in the future.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2019
Response from Kang on May 14, 2019
Thank you for your recent stay at our resort ShaSa. We hope to see you again in the future.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good rooms, staffs. Location is a bit Isolate. Beach is not a real beach and rocky.
Stayed 4 nights in Apr 2019
Response from Kang on May 14, 2019
Thank you for your recent stay at our resort ShaSa. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the pools and spacious rooms. We did not like the gym as some equipment was not working.
Stayed 8 nights in Apr 2019
Response from Piyatida on May 14, 2019
Thank you for your recent stay at our resort ShaSa. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.

2/10 Terrible

Faye, Boston

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is at a really isolated location without any actual beach accessible at all. The thin rocky coast is covered by trash. The only one restaurant near by is in the hotel. Only two shuttles out and taxi to anywhere is quite expensive. Cold receptionists. Insanely restricted policy because they know people will regret. Sincerely recommend to think twice before booking.
Stayed 3 nights in Feb 2019
Response from Bo T. on Feb 18, 2019
Thank you very much for notifying us of your compliant. We strive to provide you with the best possible services. We're sorry that you had faced this kind of problem while staying with us. And we will address this directly. Thank you again for bringing these matters to our attention. Your patronage is important to us, and we hope that you'll continue to give us opportunities to serve you. Best regards, SHASA TEAM

10/10 Excellent

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean n well equipped. The kid's club need more amenities for the children.
Stayed 7 nights in Feb 2019
Response from Bo T. on Feb 18, 2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to SHASA SAMUI :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You'd want to live here
Great location for a relaxing get away. We had a one bed apartment that was huge. A sprawling hot tub (enough for 4) with ocean views was a treat in the bathroom. Spotless and well designed. You'd want to move in! Loved the food and enjoyed the three pools with beach and ocean views.
Stayed 1 night in Jan 2019
Response from Bo T. on Feb 8, 2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Shasa Koh Samui! Best Regards, Shasa Team

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views
Overall the property is fantastic. The rooms are fabulous and equipped with everything you need for a family stay, especially given we were staying for 9 nights. The only downside is the breakfast which is very limited. The view from the room is amazing. Unfortunately there is really nothing to do in the local area. That said, if you are looking for complete relaxation and not looking to leave the resort you couldn’t ask for a better property.
Stayed 3 nights in Dec 2018
Response from Bo T. on Feb 8, 2019
Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staffs are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Shasa Koh Samui! Best Regards, Shasa Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely, well appointed hotel
Amazing views over the ocean, great surrounds for a relaxing holiday. Fabulous fit out for a family and the staff are fantastic.
Stayed 11 nights in Sep 2018

10/10 Excellent

Nellie, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful, huge suites, excellent view, restaurant serves great tasting food
Stayed 3 nights in Aug 2018

8/10 Good

Simon, Bath, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely resort, quiet but very relaxing. The staff are amazing.
Stayed 6 nights in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great hotel
Had a really great time at shasa with two boys under 5. The views were fantastic. Everything was fantastic. No complaints at all.
Stayed 10 nights in Jul 2018

10/10 Excellent

Catherine, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach view, pools and quiet location
We had a lovely relaxing stay at Shasa Resort and Residences. The staff were fantastically helpful, the room was super clean. The restaurant was good values. The pools were delightful and the atmosphere relaxed and quiet. The only thing to note was the distance from the Resort to Chewang, around 800 baht. I strongly suggest making use of the free shuttle service provided by the Resort. I found the Taxi drivers difficult to work with, the quoted much more than the meter reading eventually stated and were not keen to use meters at all. Obviously, this was not anything to do with the wonderful Resort. Will definitely visit again.
Stayed 7 nights in Jun 2018

10/10 Excellent

Sean, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had our honeymoon at Shasa, we stayed for 10 days and absolutely loved it. The resort is located a distance from the main tourist hubs so a rental car or scooter is necessary, the benefit of this is when you escape the hustle and bustle you arrive at the resort which is totally tranquil and peaceful. The resort and staff are fantastic, the only disappointing thing is that the beach at the resort is full of rubbish. We would highly recommend the resort and are likely to return.
Stayed 10 nights in May 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel but far away from city Hotel provide complimentary transport but only twice and timing is bit odd.
Stayed 5 nights in Mar 2018

10/10 Excellent

Apittiya, thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful
It is the right place for us as a couple to stay for my husband birthday. Hotel staff are very thoughtful to prepare birthday’s cake for him. It was very surprised. Nice an peaceful area I Samui.
Stayed 3 nights in Mar 2018

8/10 Good

Robert

Liked: Room comfort
Stayed 4 nights in Mar 2018

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Beautiful place if you want to relax. We’ll go back again😊
Stayed 4 nights in Jan 2018

4/10 Poor

zach, minnesota

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful resort but boring
When they say Shasa is away from the hustle and bustle... it’s AWAY from everything. The resort is beautiful, amazing views, great pools, and a great restaurant made for a great stay. The biggest downside was how far away you are from anything else on Koh Samui, even a 7-11 which are everywhere in Thailand. the shuttles only run to the town at 9am or 4pm which aren’t very convenient, and you’re on your own to get back which will run between 800 and 1000 baht depending on the timing. We were one of the only people at the resort from Jan 4-Jan 7 and the staff repeatedly told us the entire resort was full.... which was even weirder. Something that would help is to offer an easier way to get into the city from the hotel or offer more amenities at the hotel if it’s that secluded from the rest of Koh Samui.
Stayed 3 nights in Jan 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2017

10/10 Excellent

keeley , london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star luxury next to a private beach
This was a wonderful hotel, with its own private (small) beach, 3 pools, and a wonderful restaurant with great Thai and western food. The staff were wonderful and helpful. The rooms were extremely large! And clean with there own washing machines and driers which was very welcome after travelling around Thailand for two weeks. There is a free shuttle bus to the local public beaches and towns which you should take advantage of. I would definatley recommend this place in koh Samui. It is beatuiful and makes you feel like you have been treated to abbot of luxury. Note this hotel is in the middle of nowhere with nothing around it, if you wanted something a bit more centrally placed near restaurants etc This was ok for us as we wanted something relaxing and quiet.
Stayed 2 nights in Sep 2017

10/10 Excellent

Gosia, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, definitely will be back.
Beautiful hotel, big rooms with big balcony with a view. Kitchen and laundry facility available for the accomodation Unfortunately beach is not the sandy beach which I was expecting but transport to a nice beach was offered by the hotel staff.
View from our balcony
Stayed 5 nights in Jul 2017
Response from Sam on Jul 30, 2017
Dear Gosia, Thank your for your feedback. We are glad to hear that you had a good time here. We look forward to see you here again. Warm regards,

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful quiet stay
Brilliant resort, staff are extremely friendly and helpful. Beautiful pools and the food was excellent. We chose this resort as it was located away from the main tourist area and the hotel provides a free shuttle service twice daily to Chaweng and Lamai beaches. It would have been good to have a morning service available, but we were able to book the hotel car to take us anywhere we need to go at reasonable rates. In hindsight, being closer to shops, restaurants and massages would have been good, but we could not fault the resort in any way and will definitely be back. It is so quiet and peaceful and just right for the restful break my family and I wanted and needed. Thank you to all the staff for making our stay exceptional!
Stayed 6 nights in Jul 2017
Dear Donna, Thank you for giving us a perfect rating. I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Warm regards, Samlee Samchuencham Resident Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful View!!!
Amazing view!!! Our stay at the resort was wonderful. The staffs were very friendly and greeted us with hello and smiles. Our two bedrooms suites was very spacious with an amazing sea view. The resort is very quiet and secluded. Breakfast was great. Other than no restaurants or shopping areas near by we love our stay.
Stayed 2 nights in Jun 2017

10/10 Excellent

Jack, Glendora, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highlight of our Thailand Vacation
We absolutely loved our stay at the ShaSa Resort. From the beautiful grounds, to the beachfront location, to the spectacular room, this was just a fantastic place to stay. The multiple infinity pools were favorites. The staff and on site restaurant were great also. If I had one suggestion, it would be to expand the exercise room. We felt like the rich and famous for a few days. Thanks and hope to return very soon.
Stayed 3 nights in Jun 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great thoughtful service from staff, received a complimentary birthday cake for my lady during the stay. Quite inaccessible if you're going there on your own, had a little challenge finding the resort by bike. Quiet and secluded, peaceful with panoramic view of the horizon.

10/10 Excellent

Christine, Seoul, Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and family friendly hotel
This hotel is a great place to relax! We stayed at this hotel for spring break. We are a family of four and we were looking for a quiet and family friendly hotel with a kids club free of charge. The resort is in a quiet area and off the main road, which we really liked. The kids enjoyed the kids club and the pools. The spa was amazing. The food at the restaurant was really good. The breakfast was also really good. On some days it was a la carte breakfast and on other days buffet breakfast, or both. The hotel staff was very friendly and helpful. We booked a half-day safari through the hotel and we had a great time. The hotel also offers a free shuttle to Chaweng Beach and Lamai Beach. Free wi-fi is available throughout the hotel. Overall, I would recommend this hotel to families with kids and to couples who want a quiet, relaxing vacation.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay!
My husband and I have been to Koh Samui three times and always stay at ShaSa. The rooms are very spacious, views are beautiful, food is to die for and there's three pools to choose from. What more could you need?!?! We highly recommend ShaSa for your stay in Samui if you want a relaxing holiday out of the main tourist area.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Wallace Kwok, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good sea view, excellent experience
The hotel overall is good. You can enjoy Samui's sea view every moment in hotel. The breakfast and meal are also excellent. The staffs are cheerful and helpful.I am willing to stay in shasa again if we come to Samui next time.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Nice facilities, pool, etc. Service is slow and well below Thai standards. Location is pretty bad. The prices are completely out of scale. Since its far from everything, if you happen to be stuck for dinner you'll pay Michelin star prices for good food, but noting close to worth the prices. Some beer was past expiration date, so little choices there, wine was at Singapore prices and I wouldn't trust it's storage. In summary, nice rooms, bring your own food, rent a car and you are fine, otherwise go to Hawaii.