Outdoor pool, pool umbrellas, sun loungers

Reviews of The Waterfront Hotel at Fishermans Village

3 out of 5
The Waterfront Hotel at Fishermans Village
71/2 Moo 1, Bophut, Koh Samui, Surat Thani

Reviews

8.6

Excellent

Rating 10 - Excellent. 87 out of 174 reviews" "
Rating 8 - Good. 57 out of 174 reviews" "
Rating 6 - Okay. 18 out of 174 reviews" "
Rating 4 - Poor. 8 out of 174 reviews" "
Rating 2 - Terrible. 4 out of 174 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an unpretentious, relaxed place to stay. It's not a 5-star establishment, but it isn't pretending to be, and the owners, Chris & Selina, go out of their way to look after their guests. The location is excellent.
Stayed 4 nights in Dec 2023
Response from The Waterfront on Feb 16, 2024
Such lovely people - we enjoyed having you stay with us.

6/10 Okay

karen

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is in a good area but I got a sea view room and there are no really sea view rooms although it’s in front of the ocean you can barely see it. There was also a construction happening right in front of the property so my view was obstructed by a huge tractor that was quite noisy. The room was somewhat clean but I tried to close the curtains just to realize how moldy it was and I gave up. The staff was excellent tho and they were super friendly and helpful.
Stayed 1 night in Sep 2023

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023

2/10 Terrible

Wellington

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The property is not as advertised. Beach is a construction zone, rooms are unpleasant (poor condition, dirty), appears that rooms are being rented to long term locals as well and we didn’t see any other tourists. We weren’t expecting much, but this was way below my lowest expectations. I felt sorry for the staff, who were kind, but that were clearly not trained for this. We couldn’t stay because the conditions were so bad so we walked away from our full payment (non-refundable) and found a beautiful place up the road for not a lot more money. In the end, this is false advertising and there is zero chance this could be a 8.6 out of 10 - not sure how this is possible on Expedia unless something dramatic has changed lately. Major disappointment to say the least. Don’t stay here if you are looking for a waterfront holiday - this is not that place.
Stayed 3 nights in Aug 2023

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, staff are so helpful nothing was too much trouble. There is a fridge in the room which it helpful. The rooms and area were kept very clean. There is no food at the moment but great little place called the hut opposite. Which is cheaper than the main strip. There is a great night market Monday Wednesday Friday starts at 5 pm worth a visit
Stayed 8 nights in Dec 2022

10/10 Excellent

SUROV

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for the price
Stayed 1 night in Dec 2022

8/10 Good

William

Stayed 2 nights in Dec 2022

10/10 Excellent

cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My NEW favorite place on earth:)
I booked this hotel as a one night stay as I was heading over to Koh Phanagan for 5 nights. Well after a wonderful day at The Waterfront I took my ferry over to new island only to return a day later and stayed an additional 4 nights at The Waterfront. This is the place for me....a wonderful location, great people, sparkling clean rooms. I loved the beach and the pool.....you are actually in the heart of things but don't feel it. It is obviously a great price but to me priceless!!!! Thanks everyone for making me feel safe, welcome and see you next year!!!!
Stayed 1 night in Nov 2022

8/10 Good

Rowena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money especially its location
Stayed 1 night in Oct 2022

8/10 Good

fiona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff and owner Robin. Would definitely stay again
Stayed 6 nights in Sep 2022

2/10 Terrible

Terry

Traveled with partner
Disliked: Amenities, property conditions & facilities
Beach was horrible old pipes lying on the sand what little beach there was
Stayed 3 nights in Aug 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wee gem of a property on the beach
Beautiful little place right on the beach. So peaceful and has the most stunning view from property. Room had all we needed and bed was comfortable. Air conditioning worked great. Shower was good and powerful. In a great location in Fisherman’s Village - So many restaurants within a few minutes walk. Would highly recommend.
View from our room
What a view
Stayed 4 nights in Jul 2022

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The description of the hotel and the facilities were incorrect and had we have known we would have stayed somewhere else. No food facilities, no running water for three days meant no showers and unable to use the toilet, curtains were not blackout and ac was very noisy meant no sleep some nights, passports and money were locked in the safe and unable to be retrieved using the passcode, no work desk as mentioned, no mention of needing travel adapters on description of hotel …
Stayed 6 nights in Jul 2022
Response from Robin on Jul 23, 2022
Well not totally unexpected from this lady(sorry anonymous reviewer). Funny how all the below reviewers since covid started gave us maximum point(probably a bit high but that appreciate what covid had done to us). Let me just answer one blatant untruth.at 8pm we had a water problem as the filter had broken although some rooms had water. The next day we had an expert in and by midday we had by passed the filter and water was available. Actually some rooms were affected more than others. To say 3 days is absolutely ridiculous. I guess the lady(sorry anonymous reviewer was affected more than others. I can't be bothered to answer the lady's(sory anonmyous reviewer) other moans, Except to say we got the blame for her messing up a simple safe. The next review down which gave us 10 out of 10 and was staying at the same time as the lady( anonomysus reviewer) why didn't she notice all the problems. I think choosing to remain anonomysus say's a lot!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location with great beach and views. Bungalows were clean and plenty of room. Staff was excellent, friendly and helpful. This is a great little hotel to stay at with close proximity to restaurants and bars. No need for taxi or transportation, you can walk. It does need to care as things are getting old but I did enjoy my stay.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Highly recommend staying here for the location, staff, and amenities. The staff are very helpful and welcoming. Free use of bicycle and kayak makes this place a great deal.
Stayed 3 nights in Oct 2020

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely beautiful location with the most genial hosts.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a small centrally located hotel on the beach. The staff was very helpful.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so friendly & always happy to help with anything you needed. Robin the owner was very personable & certainly a character. We had the occasional Wifi issues but who goes to Thailand to spend all their time on their phones !
Stayed 16 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay in this hotel. The Waterfront Hotel is in a fantastic position at the end of Fishermans Village and right on the beach. The Friday night market is just outside the door and shops and restaurants are all very close by, therefore it is noisy on a Friday night but this adds to the ambiance of the area.The swimming pool is clean and cared for by staff every day, breakfast which is included in the price is great, lovely bacon sandwich! The staff cannot do enough for you and so happy too. This Hotel is a little gem, thank you again.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near shops and beach
Lovely hotel right on the beach with a great pool area. Only a small resort so you don’t feel like you’re fighting for a space anywhere. Breakfast was lovely and the girl at reception couldn’t have been any kinder. Free airport shuttle is a fantastic bonus and the property is right in town, close to shops and restaurants.
Stayed 1 night in Dec 2019

8/10 Good

christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a waterfront stay
Staff was very helpful. Breakfast was good. Best bacon and scrambled egg on the island. The owner Robin very caring about his customers. We had a late ferry out, he checked and said the room was ours until we left. They did washing for us all came back lovely delivered to our room pay later. The touches Robin and his wife Sue did to make you welcome and comfortable was lovey, they even give you a small carton of milk daily for your tea in your room and plenty of water. They had bikes, a canoe children’s buckets and spades for free. Nothing was too much trouble. The staff was smart and lovely. We would definitely stay again. In your room he put a book together of how he and Sue came there and every bar restaurant and coffee shop that was worth a visit. He put us in touch with travel agents who did a great job of booking us an over night train to Kho lak.
Stayed 2 nights in Nov 2019

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff, fabulous location
Absolutely lovely stay here whilst visiting Koh Samui. The staff at the waterfront are exceptional, really go above and beyond for any of your needs. It has a lovely friendly appeal. Not quite luxurious as the rooms could do with updating but comfortable and homely. The location was excellent. Quiet end of Fisherman’s Village with lots of shops, restaurants and street food nearby. The Friday night market is amazing! Staff are very informative about getting round the island and local events. We hired a moped through reception and even went out on the push bikes!
View from the waterfront
Stayed 3 nights in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Lacklustre breakfast with barely any food. Small dirty pool. Poor atmosphere.
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay friendly staff.Everything we needed. Perfect position in Fishermans village.wouldnt hesitate to return
Stayed 12 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very helpful and friendly staff. Well worth the the value.
Stayed 9 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location on the beach only a few minutes walk to Fishermans Village for great restaurants, shops and markets. Well maintained and delightful staff, ideal place to relax
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveler

Stayed 14 nights in Aug 2019

6/10 Okay

DAVID

Liked: Staff & service
English B and B
If you like a typical old fashionedE English Bed and Breakfast, this hotel is for you.
Stayed 6 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money and staff very helpful
Stayed 3 nights in Jul 2019

8/10 Good

seraphina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly staff and great view of the ocean every day. Would definitely recommend to friends.
Stayed 5 nights in Jul 2019

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing week
Exactly as we expected, a small and very friendly hotel prefectly located in the Fishermans village. A thoroughly enjoyable stay.
Stayed 7 nights in Jul 2019

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness
Stayed 3 nights in May 2019

6/10 Okay

Glen

Liked: Staff & service
I liked the fact that it was a small complex, situated overlooking the ocean. I didn’t like the fact that large families with children were present. They overtook the swimming pool and were very noisy.
Stayed 7 nights in Mar 2019

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay all staff are great ,will defo return
Stayed 9 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic pool and a great location on the beachfront.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely little boutique hotel. Our second visit. Will definitely try and come back next year.
Stayed 8 nights in Feb 2019

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, thank you very much Robin and Sue and your very attentive staff.
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019

10/10 Excellent

george

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Best place and location in fisherman’s village. Beach and pool great in fact only hotel to have pool on beach side. Only down side sea can be a little stoney, so invest in some swimming shoes
Stayed 8 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Problem with air conditioning. Said they had fixed it but not convinced no low fan mode very loud during the night
Stayed 5 nights in Jan 2019

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waterfront holiday
It was amazing. Lovely place, great staff. Great place to relax for a week, incredibly cheap and great value.
Stayed 5 nights in Jan 2019
Response from Robin on Jan 13, 2019
Thank you for your lovely review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

leanne, Whyalla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for both family and couples
This hotel is right on the beach front. The staff are so helpful and have very good English. Robin who is a English is ever so helpful and friendly too just like his staff. I enjoyed to variety of breakfast which you take from what they have set out, them you order your cooked part. This was hot and fresh with about 10 different things you could order. the staff noticed were you liked to sit in the day so chairs were set up in your place in the morning. There was a family mart close and also a chemist. Taxi was 30 meter walk. They also had a fabulous library that you could swap books and leave your books behind.this area is quite except Friday nights when to street markets commence around 6pm until midnight. This is right outside the hotel door. Monday night there is a small market down the other end of the street. I would recommend this hotel for anyone who wants a friendly stress free holiday with no crowed hotel. Would suit anyone from families to couples. They can arrange babysitters and have cots available.Nothing was ever too much for the staff.
Stayed 14 nights in Sep 2018

10/10 Excellent

Tom, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in a top location
I stayed here for four nights and was really happy with my stay. The staff could not have been more helpful especially one called Wi. Took total care of us and even accommodated early check in and late checkout Great views to the sea and a nice swimming pool and deck out the front Walking distance to everywhere but yet at the end of the strip where it’s not in the thick of things Recommended
Stayed 4 nights in Sep 2018

6/10 Okay

adam, UK

Liked: Cleanliness, staff & service, room comfort
Friendly hotel
A rustic hotel with lovely staff Pleasent stay Wonderful location Fantastic experience The beach at the water front was the only disappointment but... a little further up fishermans village the beach does get a lot better and of course for a few Baht you can grab a local taxi and visit some beautiful stunning beaches close by
Stayed 13 nights in Aug 2018