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Reviews of Days Inn & Suites by Wyndham Kokomo

2 out of 5
Days Inn & Suites by Wyndham Kokomo
3980 South Reed Road, Kokomo, IN

Reviews

6.4
Rating 10 - Excellent. 105 out of 650 reviews" "
Rating 8 - Good. 183 out of 650 reviews" "
Rating 6 - Okay. 153 out of 650 reviews" "
Rating 4 - Poor. 98 out of 650 reviews" "
Rating 2 - Terrible. 111 out of 650 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
This place was the scariest hotel I’ve been to.. There were people leaning in the door jam smoking. One guy was almost falling out of his chair drunk.. Men pacing up and down the outside of the rooms. Scary!!
Stayed 2 nights in Apr 2024
Response from Management on Apr 22, 2024
Dear Shannon,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,Management

6/10 Okay

Matt

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room smelled of smoke. The bed had a pink stain on top of the sheets. I was given a handicap room, the shower head was about 5 foot high. Veteran, I’ve slept in much worse.
Stayed 1 night in Apr 2024
Response from Management on Apr 22, 2024
Dear Matt,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We shall definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Thanks,Management

6/10 Okay

Jeremy

Stayed 2 nights in Apr 2024
Response from Management on Apr 22, 2024
Thanks

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No frills
Its alright for the money
Stayed 3 nights in Jan 2024
Response from Management on Jan 29, 2024
Dear Guest,Thank you for the stay and the generous appreciation. Our staff always goes that extra mile to ensure guest satisfaction. We are privileged to have guests like you. Looking forward to welcoming you again.Thanks,Management

2/10 Terrible

Brett

Disliked: Property conditions & facilities
Terrible room conditions
The flooring was popping up No entrance carpet to wipe shoes on The hvac was either heat all the time or turn it off
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
Dear Brett, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

10/10 Excellent

Kerri

Liked: Staff & service, amenities, property conditions & facilities
Very nice rooms!
Stayed 1 night in Jan 2024
Response from Management on Jan 6, 2024
Dear Kerri, I am happy to see that you had a satisfying experience looking at the comments. We are continuously working to improve our hospitality. Look forward to seeing you againThanks,Management

10/10 Excellent

WELLINS

Stayed 1 night in Dec 2023
Response from Management on Jan 11, 2024
Thanks

10/10 Excellent

Michael

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Thanks

10/10 Excellent

Payge

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Dec 14, 2023
Thanks

2/10 Terrible

Allen, Grawn

Got here and wasn’t able to check in… they said my reservation was canceled
Stayed 1 night in Dec 2023
Response from Management on Dec 21, 2023
Dear Guest,My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will consider us again. You can be assured of a pleasant stay.Thanks,MAnagement

8/10 Good

Jennifer

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Trashy looking place inside and out.
Stayed 1 night in Dec 2023
Response from Management on Dec 14, 2023
Dear guest,Thank you so much for doing a review. We really appreciate your feedback. We will work harder to resolve your issue. Thanks and have a great day.

4/10 Poor

Elizabeth, Baton Rouge

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I want to note that the guy at the front desk was really nice and helpful. But when we walked into our suite we were hit with an overwhelming smell from a scented plug-in. We took it out of the wall only to discover that it had been masking the smell of cigarette smoke. The bathroom was run-down as well and the floor felt gritty in places. We stay d here to travel on the cheap but we should have just spent the money.
Stayed 3 nights in Nov 2023
Response from Management on Dec 14, 2023
Dear guest, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure this will not happen in future.Thanks

10/10 Excellent

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Management on Dec 21, 2023
Thanks

2/10 Terrible

Karen

Disliked: Cleanliness, property conditions & facilities, room comfort
Never Again!
Stayed in the same room 5 years ago. Reported an issue with the door then. Their fix was to remove a hinge. Urine stain on sheets. Complained, they gave me new sheets. Towels were stained and dirty, they didn't have any ready to replace. Handicap shower missing mount for non-handicap people. Had to squat to shampoo hair. Breakfast options were cereal, waffles, bananas and bad coffee. Were told the rooms had been renovated. Not the one we were in. Terrible experience, not coming back.
Stayed 2 nights in Nov 2023
Response from Management on Nov 20, 2023
Dear Karen, I want to personally apologize for the subpar experience you had during your stay with us. It is very important that our guests are comfortable and feel like they are at their home away from home. We will be taking all of your comments and addressing them effectively. Looking forward to seeing you back again.Thanks,Management

2/10 Terrible

Anna

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Put in room right across from noisy washer/dryer that was used into late evening. Room was not furnished right for two people. No hand towels, only one bath towel and wash cloth. Mirror filthy. Desk top also filthy--foreign sticky substance. Trash on floor right outside of our door. I have pictures if you would like to see them. Had made reservation several days in advance, so there was ample time to prep room. Owner was not in office when we left about 8:30 so clerk could not adjust fees. I think we should get total refund. Contact me if you need pictures or additional details. Lynn Hoepfinger 231 233-6882. Night of stay, Nov 17.
Stayed 1 night in Nov 2023
Response from Management on Dec 14, 2023
Dear Guest, I am distressed to see your comments.We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Thanks

2/10 Terrible

Tiffany

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
It was a nightmare
Stayed 2 nights in Nov 2023
Response from Management on Nov 20, 2023
Dear Guest, I want to personally apologize for the subpar experience you had during your stay with us.Thanks,Management

2/10 Terrible

David

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Blood droplets or some other similar looking splatter in the tub basin. Shower head detached from wall. Toilet was not clean upon arrival, trash can next to door wasnt changed as it had used condoms and wrappers in it still. No towels or rags to use had to go to office to get them i initially and then when i needed new ones. Just all around a horrible stay and i was booked 5 nights. They better be lucky it was non refundable or i definitely absolutely would not have stayed the first night let alone 4 additional nights. SMH
Stayed 2 nights in Oct 2023
Response from Management on Oct 28, 2023
Dear David, My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the Thanks,Management

4/10 Poor

Mike

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This place is disgusting. It needs some serious TLC
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
Dear Mike,We apologize for the inconvenience you had during your stay. We will take care of you when you come next time. Thank you for letting us know. AppreciatedThanks,Management

10/10 Excellent

Holly

Stayed 1 night in Oct 2023
Response from Management on Dec 14, 2023
Thanks

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was dirty and bed was rock hard
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
Dear Guest,We really appreciate your feedback. We will work hard to resolve this issue. Thank you and have a great dayManagement

2/10 Terrible

Jeff

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place was terrible. The floor was filthy and made my feet black. The diverter in the bathtub didn't work, so you couldn't take a shower just a bath. I picked up the phone to call the front desk, but the phone didn't work. I called on my cell and they sent a very nice lady who, with the help of a can of lithium grease, freed the diverter enough to get a half assed, low pressure shower. She told me the property was being remodeled and they hadn't gotten to my room yet. That seems to be common these days with hotels. The work that had been done was shoddy at best. The wall paint looked like an Earl Scheib paint job. The new flooring was just flopped down and not trimmed to fit The staff was very nice and did the best they could with what little they had. I wouldn't stay here again.
Stayed 1 night in Oct 2023
Response from Management on Oct 19, 2023
Dear Guest, I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience.we will work on this…Thank you for letting us know. Appreciated..Management

2/10 Terrible

Eric

Stayed 2 nights in Oct 2023
Response from Management on Dec 14, 2023
Thanks

8/10 Good

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Staff - nice. Access-lack of elevator. Some areas - under construction.
Stayed 3 nights in Oct 2023
Response from Management on Oct 19, 2023
Dear Olga,We really appreciate your feedback. We will work hard to resolve this issue. Thank you and have a great day.Thanks,Management

2/10 Terrible

Deborah

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Omg the dust in the room was so bad the shower didn’t work there was used shampoo in the bathroom the toilet looked like it hadn’t been cleaned for a long time the guy checking me in looked like he was on drugs 😞
Response from Management on Oct 28, 2023
Dear Deborah, Thanks for the stay and the feedback. Please accept my apologies for the inconveniences. We shall definitely work on your observations. You can expect a further improved stay next time. We look forward to seeing you again.Thanks,Management

10/10 Excellent

Jeff

Liked: Staff & service
Stayed 2 nights in Sep 2023

6/10 Okay

Susan

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room was really dirty and bugs in room. I complained and they got me new room
Stayed 2 nights in Sep 2023
Response from Management on Sep 22, 2023
Dear Susan,Thank you for taking the time to tell us about your experience. We are sorry to hear that you were not completely satisfied with your experience.From an improvement point of view, we look for specific areas of your experience that need improvement.We will be looking forward to welcoming you back again soonThanks,Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Terrible
This was by far the absolute worst place I have ever stayed. There wasn’t even a handle to flush the toilet. The walls were all but falling down. Mold and dirt everywhere. I even think there was a marijuana blunt on the floor under the sink. It was so bad we didn’t even bring our bags into the room. If it was a $35/night room I could maybe understand, but at over a $100 it was terrible. What the hotel is advertising is not what you will get. Use caution if you choose this place.
Stayed 1 night in Sep 2023
Response from Management on Sep 22, 2023
Dear Guest,Thanks for the stay.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Thanks,Management

2/10 Terrible

Sun

Liked: Staff & service
Disliked: Property conditions & facilities
It was dirty smelly
Stayed 1 night in Sep 2023
Response from Management on Sep 22, 2023
Dear Sun,Thanks for the stay but sad to see the single star. My apologies for all the inconveniences. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert.Thanks,Management

8/10 Good

Sanford

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super nice. The room was very clean.
Stayed 1 night in Sep 2023
Response from Management on Sep 22, 2023
Dear Sanford, Thank you for choosing our hotel for your upcoming stay and for reaching out to us with your request. We appreciate your interest in our services, and we are delighted to inform you that we can accommodate your request.Thanks,Management

10/10 Excellent

Robert

Traveled with partner, Traveled with family
Liked: Staff & service, amenities
the staff were friendly and accomodating enough,but the room had a "Raid bug bomb" smell that permeated it and REALLY ruined the experience. we also found used washcloths hanging on the shower curtain,and the floor made our feet dirty after stepping out of the shower. if it hadn't been for the SMELL and dirtyness of the room ,I would have given it a 4 star rating most likely.
Stayed 1 night in Sep 2023
Response from Management on Sep 13, 2023
Dear Robert,Thank you .We really appreciate that. We will work harder to make it better. Thank youThanks,Management

8/10 Good

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Nathan

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BED BUGS! Terrible condition of the room and when we went to leave because of bed bugs they asked if we found more than one..... Ridiculous.
Stayed 1 night in Aug 2023
Response from Management on Sep 1, 2023
Dear Nathan,Thank you for taking the time to tell us about your experience. We are sorry to hear that you were not completely satisfied with your experience.From an improvement point of view, we look for specific areas of your experience that need improvement.We will be looking forward to welcoming you back again soonThanks

4/10 Poor

Marty

Disliked: Cleanliness, property conditions & facilities, room comfort
just nasty
other than the very nice young fellow at the front desk, the place is just nasty,dirty. sand in the tub, hair stuck to the shower walls. not the greatest of locations. we wont be back.
Stayed 1 night in Aug 2023
Response from Management on Aug 17, 2023
Dear Marty,We regret that we were unable to provide you with a satisfying experience this time. Although we made an effort to make each guest's stay with us unique, we regretfully fell short. We'll take action to make things better, and we're hoping you'll come back soon so we can make things right.Thanks,Management

2/10 Terrible

samuel

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Management on Aug 3, 2023
Dear Samuel,Thank you for taking the time to tell us about your experience. We are sorry to hear that you were not completely satisfied with your experience.From an improvement point of view, we look for specific areas of your experience that need improvement.We will be looking forward to welcoming you back again soonThanks,Management

4/10 Poor

DIANA, black diamond

Stayed 2 nights in Jul 2023
Response from Management on Aug 9, 2023
Dear Diana, Thanks for the stay.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await to welcome you. It is our privilege to serve guests like you. Thanks

6/10 Okay

David

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Things were otherwise normal except the room smells cigarette
Stayed 1 night in Jun 2023
Response from Hotel Manager on Jul 4, 2023
Dear David,Thank you for your feedback. We apologize for the inconvenience caused by the smell of cigarette smoke in your room. We appreciate you bringing this to our attention, and we will investigate the issue to ensure it doesn't happen in the future. Hope to have the opportunity to provide you with a much-improved experience.Sincerely,Hotel Manager

2/10 Terrible

Tanner

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel I have ever been to
Stayed 1 night in Jul 2023
Response from Hotel Manager on Jul 4, 2023
Dear Tanner,Thank you for your feedback, and we're sorry to hear that your recent stay with us did not meet your expectations. If you have any specific concerns or issues that you would like to address, please let us know. We hope to have the opportunity to better serve you in the future. Sincerely,Hotel Manager

10/10 Excellent

Deborah

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
As soon as I opened the room door I could smell mold the room didn’t look like it had been cleaned the bed was fine and clean but the smell of mold has gave me a chest infection
Stayed 1 night in Jun 2023
Response from Management on Jun 22, 2023
Dear Guest, Thank you for taking the time to tell us about your experience. We are sorry to hear that you were not completely satisfied with your experience.From an improvement point of view, we look for specific areas of your experience that need improvement.We will be looking forward to welcoming you back again soonSincerely,Management

4/10 Poor

Donald

Stayed 1 night in Jun 2023
Response from Hotel Manager on Jun 19, 2023
Dear Donald,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely,Hotel Manager

6/10 Okay

kurt

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 15, 2023
Dear Kurt,Thank you for providing a rating for your experience. We appreciate your feedback and would love to know more about your stay to better understand how we can improve and meet your expectations. If there are any specific areas where we fell short, please let us know so that we can address them accordingly. We hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Nancy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
I thought we were entering the laundry- check in was in a side entrance - laundry being folded. Maybe regular area was being remodeled? Was old, outdated, paper thin walls. Asked for different room - none available. Noisy all night! Hard uncomfortable beds. The few choices at breakfast had signs saying only one banana - limits on eggs. First time ever, I have nothing good to say- especially since this wasn’t an inexpensive hotel. Horrible experience!!
Stayed 1 night in May 2023
Response from Hotel Manager on Jun 8, 2023
Dear Nancy,Thank you for the stay and for sending this detailed feedback. I am extremely sorry to hear that we did not meet your expectations. My apologies for all the inconvenience. Your observations are very much important to us. We will check each point your mention and take appropriate steps to improve the problem areas detected during your stay and will ensure that they don't reoccur. Despite your disappointment, we hope you will consider giving us another opportunity.Sincerely,Hotel Manager

10/10 Excellent

Jessica

Stayed 3 nights in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear Jessica,Thank you so much for your 5 out of 5 ratings! It's wonderful to know that you had a great experience during your stay. We strive to provide excellent service and amenities, and your satisfaction is our top priority. We look forward to welcoming you back for another stay.Sincerely,Hotel Manager

2/10 Terrible

Albert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Filthy
Stayed 1 night in May 2023
Response from Hotel Manager on May 29, 2023
Dear Albert,Thanks for the feedback. We apologize for any cleanliness issues you encountered during your stay. Your comments will be shared with our housekeeping team to ensure that any areas requiring improvement are addressed promptly. Hope you will visit again soon.Sincerely,Hotel Manager

4/10 Poor

Changhwan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 17 nights in Apr 2023
Response from Hotel Manager on May 17, 2023
Dear Changhwan,We apologize for your unsatisfactory experience during your stay. We would appreciate more specific feedback regarding the issues you encountered so that we can address them and improve our services. We hope to have the opportunity to regain your trust and provide you with a better experience in the future.Sincerely,Hotel Manager

4/10 Poor

Lorine, Covington

Stayed 1 night in May 2023
Response from Hotel Manager on Jun 5, 2023
Dear Lorine,Thanks for the stay but sad to see the 2 out of 5 ratings. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Hope to see you again soon.Sincerely,Hotel Manager

2/10 Terrible

Brittany

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Outdated, gross furniture. Worn out mattresses. Employee who smell like marijuana, concrete walkways littered with potholes, slippery stairways, “clean” towels being folded on a table out in the main lobby.
Stayed 1 night in Apr 2023
Response from Hotel Manager on May 1, 2023
Dear Brittany,Thanks for the feedback. Please accept our sincere apologies, this is indeed very unfortunate. I fully understand your frustration due to the issues you have mentioned. This is not a regular feature of our hospitality and we will adequately check your comments with the team and implement appropriate solutions to please our guests. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely,Hotel Manager

6/10 Okay

James

Liked: Staff & service
I was on the 2nd floor. The stairs were dirty and in need of a paint job. The holder for the iron in the room was falling out of the wall. There was only one waste basket in the room where in other places there’s at least 2. Other than these examples things were ok.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on Apr 29, 2023
Dear James,Thank you for sharing your feedback with us. We apologize for the condition of the stairs and the iron holder in your room. We take all feedback seriously and we will work to ensure that these issues are addressed promptly. Hope you will visit again soon.Sincerely,Hotel Manager

10/10 Excellent

David

Liked: Cleanliness
All was great!
Stayed 3 nights in Apr 2023
Response from Hotel Manager on Apr 20, 2023
Dear David,Thank you for taking the time to share your feedback on your recent stay. We are thrilled to hear that your experience was great! We take pride in providing our guests with a comfortable and enjoyable experience, and we are glad that we were able to meet your expectations. Visit again soon.Sincerely,Hotel Manager

6/10 Okay

Verified traveler

Traveled with family
Disliked: Room comfort
The beds were very uncomfortable but I made do with it we had 6 people in our room with only 2 beds We had 3 adults and 3 children They had a sofa bed But you had a sheet over the sofa When you picked up the cushions you had crumbs all under the cushions then you took off the sheet to get to the mattress out of the sofa and you had crumbs and everything inside there with no sheets and knowing that there was 6 people in the room You did not give us extra pillows or blankets I had To go down to the office to get extra pillows and blankets which should have been in the room So the 2 of the kids had to sleep on the sofa And not the sofa bed They were very uncomfortable Other than that it was OK
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 18, 2023
Dear Guest,We apologize for the discomfort you experienced during your stay. Your feedback is valuable to us, and we will take steps to address these issues and ensure that they do not occur in the future. We hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Manager

8/10 Good

Mitch

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Manager on Apr 11, 2023
Dear Mitch,Thank you for your 8 out of 10 ratings! We're glad to hear that you enjoyed your experience with us and hope to continue exceeding your expectations in the future. If there is anything we can do to improve your next visit, do let us know. Hope to welcome you again soon.Sincerely,Hotel Manager