Ratings based on 47 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
85% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.3 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
Recommended
for Overnight Stay Before Destination
by Gamble from Logansport

Terrible Experience

Posted Apr 30, 2014 on Hotels.com
We always check the beds when we first arrive at any hotel. The sheets were filthy, multiple stains and hair. Offered a second room, same thing, even the pillows were stained, crusty. Sheets even wrinkled. You could tell they were not changed. Manager said we could leave and he would make sure we got refunded or we could get differnt sheets. Terrible customer service.
5 out of 5
Recommended
by A verified traveler

Posted Apr 29, 2014 on Hotels.com
very pleasent
Comment from Hotel Management
Aug 1, 2014 by Urvin, Hotel Management
Thank you for taking the time to let other fellow travelers know how we are doing. Regards Urvin Desai
3 out of 5
Recommended
by A verified traveler

A little dissapointing

Posted Mar 17, 2014 on Hotels.com
The staff was very friendly. I was a little dissapointed in the rooms. First I got my reservation 3 weeks in advance. I put in the notes that I was elderly and had mobility problems and would like a ground floor as close to the main desk as possilbe. It was ground floor but far away from the main desk. It was not busy so they did not bother read my preferences on the reservation. The room I was in had a small leak in the radiator making it damp around in on the carpeting. They moved me to another room right away but it had the same problem. I did not want to be moved again so I just ignored it.
Comment from Hotel Management
May 24, 2014 by Urvin, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Urvin Desai General Manager
4 out of 5
Recommended
for Everyone
by Paige from Indiana

Impressed customer

Posted Mar 12, 2014
I was impressed with the room and the cleanliness of it. This hotel didnt get a very high rating, so I expected a smoke and musty smelling, dumpy room. I got the king suite room. The room was well cleaned, and smelled very pleasant. The breakfast (hot and cold) was good, plenty of choices to oick from. A bonus to this hotel is there's an authentic mexican restaurant attached to this hotel. Highly recommened this hotel if youre in the area, especially if you enjoy authentic medican foods.
Comment from Hotel Management
Mar 18, 2014 by Urvin, Hotel Management
Dear Paige, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Urvin Desai General Manager Quality Inn Conference Center
2 out of 5
Recommended
for Personal Event
by A verified traveler

worse than expected

Posted Mar 11, 2014 on Hotels.com
Based on traveler ratings, I expected a nice no frills hotel. I was staying in the area for a competition for my daughter and don't think there are a lot of options. It was a little too worn out and run down for my tastes. The positives were that the check-in was easy, the employee at the desk was friendy, the shower was fine and the mattress was comfortable. However, the sheets were so worn out you could see through them. Likewise, it actually hurt to use the towels because they were so old and scratchy. There were a lot of dusty cobwebs in the corners of the room, both floor and ceiling. The heating unit produced a comfortable temperature, but it was extremely noisy and cycled on and off constantly. With a little effort and new linens, this place would be a lot nicer.
Comment from Hotel Management
May 17, 2014 by Urvin, Hotel Management
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Urvin Desai General Manager Quality Inn Conference Center
4 out of 5
Recommended
for Overnight Stay Before Destination
by Cindy from Waterloo

Passing through the area

Posted Nov 6, 2013 on Hotels.com
The price was right. The hotel could use a little facelift in the hallways and bathrooms. Overall, it was very comfortable and convienent
Comment from Hotel Management
Aug 2, 2014 by Urvin, Hotel Management
Thank you for taking the time to let other fellow travelers know how we are doing. Regards Urvin Desai
4 out of 5
Recommended
by A verified traveler

close to resturants and shopping

Posted Sep 10, 2013 on Hotels.com
good! Even lost my eyeglasses there! Returned there on my way home; housekeeping had them tagged for me and I picked them up.
Comment from Hotel Management
Aug 1, 2014 by Urvin, Hotel Management
Thank you for taking the time to let other fellow travelers know how we are doing. Regards Urvin Desai
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Posted Jul 29, 2013 on Hotels.com
Comment from Hotel Management
Aug 1, 2014 by Urvin, Hotel Management
Thank you for taking the time to let other fellow travelers know how we are doing. Regards Urvin Desai
2 out of 5
by A verified traveler

You get what you pay for.

Posted Jul 5, 2013
Pros: The room was clean. Bathroom could have used some bleach on the grout.
Cons: Air conditioning. Pool temp. Need some movie channels. Bathroom grout. Hallway smells. Honesty by mgr.-don't make up stories.
Location: Good location. Located right on the main road. Lots of stores and shopping with resaurants nearby. Very friendly town. A little run down, though.
It was an o.k. price for less than o.k. hotel. It started off when I asked the owner/mgr if there were any discounts available thru AAA, AARP, or any other. He told me that the discount was already given and that his prices were more than reasonable since this was one of the last rooms available due to the holiday. Well, then there were only 5 cars in the parking lot overnight! This hotel had at least 30 rooms! When I took the boys down to swim at the pool, it was just like ice! Went back to the room and there were only basic channels on the t.v. Turned on the air conditioning for some fresh air and it stopped working during the night. Got up and turned the fan on. The room itself was clean, but the hallways each had a different stink to them. It smelled like burning rubber, plastic, or something along those lines.
3 out of 5
Recommended
by A verified traveler

This traveler left a rating score only Posted May 13, 2013 on Hotels.com