Ratings based on 28 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.5 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler
Nice hotel but needs a faceliftPosted Nov 13, 2013
Pros: Hotel architecture, staff.
Cons: Better maintenance of some areas. Breakfast buffet food could be better.
The hotel staff is very welcoming and attentive. The hotel property is beautiful overall but some parts of the hotel like hallway and room carpets are starting to need replacement.
for Everyoneby TRACY from LONDON
room allocation issuesPosted Nov 7, 2013
Pros: breakfast choice, pool and waiting/cleaning staff
Cons: room allocation should be much more aligned to customers needs
although non-smoking rooms were booked well in advance, we had a 10 minute wait at check-in as they had allocated us both smoking rooms - not appreciated after a long haul flight rooms looking a little tired on decor, but really clean and the shower water pressure was superb breakfast choice and quality very good and service staff excellent most disappointing, was although we requested quiet rooms my colleague had a full blown children party going on outside her ground floor room on the last night (bouncy castle and very loud music) we were given no notification of this disruption at all during our check-in or stay after complaining to the duty manager, we were offer a free buffet dinner (under duress)
for Everyoneby Prodyut from Kuala Lumpur
Review of ITC Sonar KolkataPosted Sep 25, 2013
Pros: The well-lit and spacious rooms and the general ambience
Cons: The response time for room service.
I stayed there for 5 nights and the staff are very efficient and courteous. The facilities and service is also very good. Somehow they have managed to create a very relaxing environment within the hotel. The rooms are also well-lit and easy to work in. I would strongly recommend this hotel to anyone going to Kolkata for either business aor pleasure.
for Business Travelersby A verified traveler from Gurgaon
Fantastic ServicePosted Sep 2, 2013 on Hotels.com
The staff are a great mix of 'very helpful' and 'professional'
for Everyoneby A verified traveler
Martini Rip offPosted Aug 26, 2013
This is a very good property, 5 star , great room ...but i have to complain about the experience at the Pan Asian restaurant. Me and a colleague decided to have a few drinks so we asked for a Watermelon martini from the menu ...in passing i asked the server what Gin they they use , and he mentioned Bombay Sapphire ..so i asked him if he had Hendricks and he said yes , and i said well , make it with Hendricks Gin ...everything was excellent , we had a total of 5 martinis , but got a shocker when the bill came, each Martini , which was listed for Rs. 650 in the menu ie. around $ 10 was priced at Rs. 1800 ie. $ 30 each ! obviously this caught my attention and when asked the waiter said that it was because i asked for it to be made with Hendricks Gin ...i paid the bill but this rip off has stayed with me since . I think an excellent hotel like the ITC Sonar must investigate this and make amends. It is not fair to charge $ 30 for a Martini and if that indeed is the price of one , then you should inform the Guest accordingly. I still cant figure out how a $ 10 martini became a $ 30 martini !
for Couplesby A verified traveler
Amazing stayPosted Aug 24, 2013 on Hotels.com
The stay at ITC never disappoints me, it is always special and made even the more with the staff that manage and serve. Comfy beds, nice interiors, perfect amenities, large landscapes in Kokata where you wont find large hotels, great breakfast .. the list is endless. The red fish in the ponds all across, lagoon waters with lily and lotus always freshens up moods. Thanks!
for Familiesby Haque from Singapore
Fantastic servicePosted Jul 29, 2013 on Hotels.com
for Familiesby sarit from australia
fantastic service and excellent in all respect.Posted Jul 7, 2013 on Hotels.com
for Business Travelersby Ananth from Florida
Excellent HotelPosted Jun 24, 2013 on Hotels.com
Excellent hotel that has great food choices and is conveniently located and close to New Town, Salt Lake City and the Airport.
for Business Travelersby sridhar39 from Kanpur
Very nice experiencePosted Jun 18, 2013 on Hotels.com
Very nice and comfortable. Great Buffet at the restaurant. Location is a big advantage as it is closer to the airport