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Reviews of Taj City Centre New Town Kolkata

5 out of 5
Taj City Centre New Town Kolkata
City Center New Town, Action Area 2D, Plot No. 11/5, Kolkata, West Bengal

Reviews

8.8

Excellent

Rating 10 - Excellent. 217 out of 353 reviews" "
Rating 8 - Good. 92 out of 353 reviews" "
Rating 6 - Okay. 23 out of 353 reviews" "
Rating 4 - Poor. 10 out of 353 reviews" "
Rating 2 - Terrible. 11 out of 353 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tejaswini

Great service.
Stayed 1 night in Apr 2024

10/10 Excellent

michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my fourth time staying here. They made a great improvement in the past 12 months and seeing so many staff members on the floor, I am not seeing any reasons to stay at other hotels.
Stayed 6 nights in Apr 2024

10/10 Excellent

Vasundhara

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! The pool side and deck is beautiful at sunset.
Stayed 2 nights in Mar 2024

4/10 Poor

Kavina

Stayed 3 nights in Feb 2024

10/10 Excellent

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
It was really nice and very comfy!!
Stayed 3 nights in Feb 2024

10/10 Excellent

SUJAY

Stayed 2 nights in Jan 2024

10/10 Excellent

Debabrata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Subhadeep, San Ramon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff and the stay was pleasant. Suites are great to stay and quite close to the airport, so its very convinient
Stayed 1 night in Jan 2024

8/10 Good

PUNEET

Stayed 1 night in Jan 2024

10/10 Excellent

Mita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kabir

Stayed 2 nights in Dec 2023

10/10 Excellent

Paula

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small hotel with very friendly staff and comfortable rooms.
Stayed 1 night in Nov 2023

8/10 Good

Aakanchha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

sagar

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from General Manager on Oct 31, 2023
Dear Guest,Thank you for the review of our hotel! We have noted your ratings to work in the areas requiring attention. We hope to see you again very soon and assure you the best of our attention and hospitality.

10/10 Excellent

Sukhbat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

nasir

Buffet Breakfast swimming pole excellent
Stayed 4 nights in Aug 2023

10/10 Excellent

Arun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice property, would love to stay again
Absolutely pleasant stay
Stayed 3 nights in Jul 2023

6/10 Okay

NABENDU

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Poor management, food quality average.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mou

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jul 2023

10/10 Excellent

Sumit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

SANTHOSH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good and neat property. Staff are excellent. I was coordinating through Ms Tithi for our transporting and other misc needs and she was prompt to the core and was receptive to all the requests. Bravo to her dedication. Driver Sureender was humble and helpful. All staff at Taj are well behaved. Thumbs Up👍.
Stayed 4 nights in Jun 2023

10/10 Excellent

michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here in 2020 when it was Swissotel. After the renovation, it is one of the best and most comfortable hotels we stayed in Kolkata. Mostly, staff was incredible. Leaving a personal note (trying very hard) and flowers in the room was something not used to staying at any hotels I stayed. Shower drainage was very slow and the housing service took care of that quickly. Staff workers really tried hard to please guests and as a hotel, they worked together really well. If I have to stay a long term in Kolkata, I would seriously consider this hotel for sure. Mike
Stayed 5 nights in May 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The service was amazing but the hotel does have a mosquito problem and also another guest abused my room number by ordering items to my room that I did not ask for and claim breakfast on my room number
Stayed 13 nights in May 2023

10/10 Excellent

PRASHANT

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonder Experience
So close to Kolkatta airport, reach there in 10-15 min even in city traffic. Nice comfortable place, clean and hygienic rooms, best toiletries in house.
Stayed 2 nights in May 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good airport hotel
this was our standard Kolkata airport layover hotel when it was Swissotel. Now it will be our standard layover hotel as a Taj. It's spruced up and looking good. Staff didn't seem to be quite as "warm" as the old Swissotel staff, but they did their jobs. IT guy Vikrant was a delight and patient with us old folks. Food was good. Don't like steps up and down into the shower stall, seems like a real fall hazard.
Stayed 1 night in May 2023

10/10 Excellent

Puneet

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Tremendous Hospitality
Stayed 1 night in May 2023

10/10 Excellent

Elaine

Stayed 3 nights in May 2023

10/10 Excellent

gautam

Stayed 1 night in Apr 2023

10/10 Excellent

Bimal

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service overall
Stayed 4 nights in Apr 2023
Response from General Manager on Apr 27, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Deven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located near the airport and adjacent to a lovely shopping centre. The rooms are spacious and modern and well maintained. Best of all is the dining facilities with excellent chefs who go out of their way to cater to your needs.
Stayed 5 nights in Apr 2023
Response from General Manager on Apr 27, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Suhrid

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on Apr 27, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Good

Piyush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from General Manager on Apr 27, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Muhammad, NORTHAMPTON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, location with shopping malls and cinema. close from the airport, food choices, beauty decor and facilities.
Stayed 2 nights in Mar 2023
Response from General Manager on Apr 3, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sourav GhosalGeneral ManagerTaj City Centre Newtown

10/10 Excellent

Thomas

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed at the previous hotel company, Swissotel and I loved it. I saw some negative reviews with Taj, but I wanted to try the new Taj new town Hotel. I was not disappointed. From beginning to end every staff treated me and my friend warmly, and were very helpful. From check-in, to the room, to the house keeping, to the delicious breakfast buffet, and outdoors security were amazing. No negatives. Thank you!
Stayed 3 nights in Feb 2023
Response from General Manager on Apr 3, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sourav GhosalGeneral ManagerTaj City Centre Newtown

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023
Response from General Manager on Feb 1, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sourav GhosalGeneral ManagerTaj City Centre Newtown

10/10 Excellent

karan

8/10 Good

Bhaswati

10/10 Excellent

Rajiv

8/10 Good

Paramita

Stayed 2 nights in Dec 2022

4/10 Poor

TAKATA

Stayed 1 night in Nov 2022
Response from General Manager on Dec 6, 2022
Dear Guest,Thank you for the review of our hotel! We have noted your ratings to work in the areas requiring attention. We hope to see you again very soon and assure you the best of our attention and hospitality.

10/10 Excellent

Vinit

Stayed 1 night in Nov 2022
Response from General Manager on Dec 6, 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

RAVIND

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly staff. Nice and clean. Highly recommended.
Stayed 1 night in Nov 2022
Response from general Manager on Dec 6, 2022
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Excellent

Abhishek, North York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and comfortable bed/room very nice breakfast Two thumbs up to Staff
Stayed 1 night in Oct 2022

10/10 Excellent

Debarati

Liked: Cleanliness, amenities, property conditions & facilities
Very conveniently located.. excellent dining option.. courteous stuff, specially Aditya in the front desk helped me a lot. Wonderful customer service..
Stayed 1 night in Oct 2022

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with wonderful facilities and staff. Close to airport and shops.
Stayed 1 night in Oct 2022

10/10 Excellent

Puneet

Stayed 1 night in Sep 2022

10/10 Excellent

Tapaskumar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hospitality by all staff specially Bobby who walked the extra mile to support us. Overall wonderful experience!
Stayed 1 night in Sep 2022

10/10 Excellent

Hem Raj

Stayed 1 night in Sep 2022

10/10 Excellent

sornakumar

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay at Taj New Town was very pleasant . The reception desk staff Mr. Aditya Jaiswal was very helpful.
Stayed 1 night in Aug 2022

10/10 Excellent

Dipayan

Stayed 1 night in Aug 2022