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Reviews of Kenilworth Hotel, Kolkata

4 out of 5
Kenilworth Hotel, Kolkata
1 & 2 Little Russel Street, Kolkata, West Bengal

Reviews

8.6

Excellent

Rating 10 - Excellent. 116 out of 233 reviews" "
Rating 8 - Good. 80 out of 233 reviews" "
Rating 6 - Okay. 23 out of 233 reviews" "
Rating 4 - Poor. 6 out of 233 reviews" "
Rating 2 - Terrible. 8 out of 233 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Soumik, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Rooms were fine. There was some noise in the morning due to construction nearby. Restaurant is great too.
Stayed 1 night in Mar 2024

2/10 Terrible

Kaushik

Very restrictive policy on hotel early departures and it looks like this is totally on the whims of the manager. Will not stay here again.
Stayed 4 nights in Mar 2024

10/10 Excellent

Khandker

Stayed 4 nights in Feb 2024

10/10 Excellent

Leena

Traveled with family
Liked: Staff & service, amenities
Liked the property but felt they charged extra for mattress even though the 2 rooms we booked had Queen size beds.
Stayed 1 night in Feb 2024

10/10 Excellent

Saptarshi

Stayed 7 nights in Feb 2024

2/10 Terrible

Neeraj

Stayed 2 nights in Jan 2024

10/10 Excellent

Neehar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, beautiful hotel in the center of the city within walking distance from attractions, Bars, restaurants and street food. The staff were amazing from check-in thru check-out, kind, courteous and very helpful. There is a metro station within a 5 min walk as well. Would totally recommend this place!
Stayed 2 nights in Jan 2024

8/10 Good

Chandana

Liked: Cleanliness, staff & service
Nice hotel, good service, good restaurant menu, very good in room dining. Location very central but construction noise around the hotel is very loud. Very good housekeeping.
Stayed 1 night in Dec 2023

10/10 Excellent

Omer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms and staff. Good breakfast including various Indian dishes.
Stayed 5 nights in Dec 2023

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in central Kolkata
Great unassuming hotel in Kolkata center. Perhaps some of the best staff I have encountered in India. Top notch hotels in India often fall short on some measure (usually maintenance), but my room was perfectly maintained and everything actually worked! Loved the Christmas decorations and restaurant was great.
Stayed 1 night in Dec 2023

8/10 Good

Puneet

Stayed 2 nights in Nov 2023

10/10 Excellent

Manjima

Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect and the property is very neat and clean … food was also very good !!! I will definitely stay here again
Stayed 2 nights in Oct 2023

10/10 Excellent

Dushyant

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Good WiFi. Helpful staff. Came here for our US visa appointment. Both OFC & Consulate are at a walkable distance from the hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Amar Nath

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel vary clean staff are very helpful and
Stayed 1 night in Oct 2023

10/10 Excellent

Syamantak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Snigda

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 2 nights in Aug 2023

10/10 Excellent

Bandana

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The older building I stayed in was superb. The staff were mostly excellent with a few glitches during dinner service.
Stayed 3 nights in Jul 2023
Response from General Manager on Aug 3, 2023
Dear Guest,Namaste!Thank you for taking the time to share your review with us. We are delighted to note that you had a excellent experience during your stay here with us.Thank you for highlighting our hotel and our people. Your comments about the quality of our services and our staff are greatly appreciated. However we have also taken note of your comment about the dinner service and apologise for the inconvenience caused. Please be assured that we have shared the matter with the upper management and briefed the respective teams for the same in order to enhance our services.We once again thank you for giving us the opportunity to serve you and hope that you will return soon, so that we may serve you with the best!With Warm Regards,- The Kenilworth Management

10/10 Excellent

Snigdha

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2023
Response from General Manager on Jul 19, 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,Ashok TannaGeneral Manager

10/10 Excellent

Ashish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Kulendran, Lugarno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great and well-located hotel. The staff was always helpful, attentive, and courteous. It is close to major attractions. I would come back here again.
Stayed 6 nights in May 2023

10/10 Excellent

Christopher Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super-friendly and helpful. Would definitely consider staying here again.
Stayed 1 night in May 2023
Response from Kenilworth Management on May 17, 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service levels were extra ordinary. Each person from the security at the gate to reception to housekeeping and restaurant were very helpful. The food quality was as one would expect in Kolkata. Possibly one of the best. We ordered quite a lot of in-dining and were very satisfied. Central location makes it very convenient for tourists to walk over to some famous restaurants as well iconic building in kolkata
Stayed 3 nights in Apr 2023
Response from Kenilworth Management on May 17, 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 Excellent

Allen

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Kenilworth Management on May 17, 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 Excellent

Yoel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Reasonably sized and clean rooms. Courteous staff who help with everything, including arranging taxi prices so that they don't cheat tourists. A very varied and delicious breakfast.
Stayed 4 nights in Mar 2023
Response from Kenilworth management on May 17, 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First Class all the way
Without a question in my 30+ years and 70+ countries this was a perfect hotel in everyway. From the price to the location to the service to the food and everything else this was really a great place to stay
Stayed 6 nights in Mar 2023
Response from The Kenilworth Management on Mar 25, 2023
Dear Guest, Namaste! The team here at Kenilworth would like to thank you for your most valued patronage. It is always such a pleasure to have you stay with us and we feel truly privileged that you took time out to share your experience through this review. We are delighted to note that you enjoyed your stay and that the team were able to create a warm, friendly experience. Thank you for highlighting our hotel and our people. It is truly motivating for our team. We deeply value your sentiments and have taken the liberty of sharing your appreciation with the team. Please be assured that your words of encouragement will go a long way in inspiring and motivating each of our team members to continue delivering nothing less than the best for our esteemed guests, such as yourself. We cannot wait to welcome you back and look forward to having you stay with us again sometime soon. With warm regards

10/10 Excellent

Manzoor, East Elmhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and quite. Enjoyed the breakfast
Stayed 3 nights in Mar 2023
Response from The Kenilworth Management on Mar 25, 2023
Dear Guest, Namaste! The team here at Kenilworth would like to thank you for your most valued patronage. It is always such a pleasure to have you stay with us and we feel truly privileged that you took time out to share your experience through this review. We are delighted to note that you enjoyed your stay and that the team were able to create a warm, friendly experience. Thank you for highlighting our hotel and our people. It is truly motivating for our team. We deeply value your sentiments and have taken the liberty of sharing your appreciation with the team. Please be assured that your words of encouragement will go a long way in inspiring and motivating each of our team members to continue delivering nothing less than the best for our esteemed guests, such as yourself. We cannot wait to welcome you back and look forward to having you stay with us again sometime soon. With warm regards

10/10 Excellent

Krishnakumar, Penfield

Stayed 4 nights in Mar 2023

10/10 Excellent

clive

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
perfect for kolkata
fantastic hotel - open air section of breakfast room/restaurant/bar is great. obliging staff and pleasant clean room
Stayed 1 night in Feb 2023
Response from The Kenilworth Management on Mar 25, 2023
Dear Guest, Namaste! The team here at Kenilworth would like to thank you for your most valued patronage. It is always such a pleasure to have you stay with us and we feel truly privileged that you took time out to share your experience through this review. We are delighted to note that you enjoyed your stay and that the team were able to create a warm, friendly experience. Thank you for highlighting our hotel and our people. It is truly motivating for our team. We deeply value your sentiments and have taken the liberty of sharing your appreciation with the team. Please be assured that your words of encouragement will go a long way in inspiring and motivating each of our team members to continue delivering nothing less than the best for our esteemed guests, such as yourself. We cannot wait to welcome you back and look forward to having you stay with us again sometime soon. With warm regards

10/10 Excellent

Rajendra, Plano

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023
Response from The Kenilworth Management on Mar 25, 2023
Dear Guest, Namaste! The team here at Kenilworth would like to thank you for your most valued patronage. It is always such a pleasure to have you stay with us and we feel truly privileged that you took time out to share your experience through this review. We are delighted to note that you enjoyed your stay and that the team were able to create a warm, friendly experience. Thank you for highlighting our hotel and our people. It is truly motivating for our team. We deeply value your sentiments and have taken the liberty of sharing your appreciation with the team. Please be assured that your words of encouragement will go a long way in inspiring and motivating each of our team members to continue delivering nothing less than the best for our esteemed guests, such as yourself. We cannot wait to welcome you back and look forward to having you stay with us again sometime soon. With warm regards

10/10 Excellent

Ram, San Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Response from Rodney Mendes on Jan 19, 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

8/10 Good

parag

10/10 Excellent

Syed

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe location. Friendly Staff
Response from Rodney Mendes on Jan 19, 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 Excellent

Karan

Stayed 1 night in Dec 2022
Response from Rodney Mendes on Jan 19, 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 3 nights in Dec 2022
Response from Rodney Mendes on Jan 19, 2023
Dear GuestNamaste!At the onset, I would like to take this opportunity to thank you for the patronage of Kenilworth Resort & Spa and express my earnest apologies for the inconvenience that you had to face. We are deeply concerned.We have taken a serious note of your feedback. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. Words cannot express how truly I feel for the inconvenience that was caused, however we take this opportunity to request you to not make it a life time experience.With the actions being taken and trainings imparted, we firmly believe that we shall be able to meet the expectations that you have entrusted us with, and promise and assure you of our best services at all times. My team joins me in looking forward to get a chance to serve you once again!Thanks and Regards,

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience at Kenilworth..
Priyashree and her friend at the reception desk was very helpful and made our stay at the hotel a joyous experience. Kudos to both of them. Wish breakfast was included in the price, getting rides (taxi) was a bit difficult or the person who was helping us while we were checking out was not very helpful..... over all we are happy with our stay there. John R.
Stayed 3 nights in Nov 2022
Response from Rodney Mendes on Jan 19, 2023
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

10/10 Excellent

Rajesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Rodney Mendes (General Manager) on Oct 7, 2022
Dear GuestNamaste!Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit.We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team.Our team looks forward to welcoming you back to your preferred destination in coming days.Thanks and Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stay at the hotel was comfortable and the staff were friendly. Good food options but a little too pricey. The only issue I encountered was on the last night when I asked for an airport drop. I paid for a third party car rental through the hotel (ORYX) for hotel pick up at 1.00 AM on July2 ( had extended my stay) and then to be dropped off at the airport.. The driver was either drunk or under the influence of some substance abuse. He was driving very slow on the road and even dozed off at one of the red lights. Was continuously feeding himself on some candy . Then he took the wrong exit and took the car to arrivals instead of departure area. Got lost in the arrivals and this whole drama lasted 15-20 minutes. I didn't make a fuss with him as I had an international flight to catch. Requesting the hotel management to thoroughly vet the drivers before letting them handle hotel guests - this is a safety issue. I have pictures of that rodeo if needed, The car tag # of the Suzuki model was WB11F 1703.
Stayed 3 nights in Jun 2022
Response from Kenilworth Management. on Jul 14, 2022
Dear Guest, It was a pleasure to have you stay at the Kenilworth Hotel, Kolkata. Thank you for taking the time to review us. We sincerely apologies for the inconvenience caused during the airport drop. It is quite appalling and we would like to thank you for highlighting this and bringing it to our attention. We can assure you that we are looking into this and will definitely ensure the necessary action is taken. We would like to reiterate that our guests comfort and convenience is our main aim at Kenilworth Hospitality. We once again apologize for the inconvenience caused during your stay. We value your patronage and look forward to welcome you back in the City of Joy. Best Regards,

8/10 Good

Suvadip

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in May 2022

6/10 Okay

Lopita

Liked: Room comfort
Disliked: Property conditions & facilities
Overall I was disappointed with Kenilworth. They charged 5 star prices for a budget hotel service. It seems all work is done by the front office and reception. The two ladies (Alisha and Priyasha) were problem solvers. They were helpful and helped with everything down to printing the boarding pass. The business office was not functional. Housekeeping was at its worst. I had to ask Housekeeping for the amenities. Either they did not know how to read or did not care. The toilet and tissue paper supplied was the cheapest. Even the tea/coffee in the room was not properly filled and had to be requested. The houseboys were very obliging and helped but that should have been supervised. The best was the so advertised Spa. They had only 4 nail polish colors, and could not do threading, the most common of the services since they did not have supplies. The girls were sweet, but they did not have the supplies to work with. The restaurant was another matter. Too many servers and you had to wait to get service. Further, no one was monitoring the servers with the mask mandate. Like most Indians the mask was worn below the nose and the server had a cold and was sniffing. It was so unhygenic, especially in the pandemic times and I had to tell him. Next moment he was wearing the mask below his nose again. The only redeeming factor was the room, which was at least comfortable to a certain extent, and the location of the hotel. The management needs to restore it to its former standards.
Stayed 4 nights in May 2022
Response from Kenilworth Management on Jun 17, 2022
Dear Guest Namaste! At the onset, I would like to take this opportunity to thank you for the patronage of Kenilworth Hotel and express my earnest apologies for the inconvenience that you had to face. We are deeply concerned. We have taken a serious note of your feedback. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. Words cannot express how truly I feel for the inconvenience that was caused, however we take this opportunity to request you to not make it a life time experience. With the actions being taken and trainings imparted, we firmly believe that we shall be able to meet the expectations that you have entrusted us with, and promise and assure you of our best services at all times. My team joins me in looking forward to get a chance to serve you once again!

8/10 Good

Arjun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location very close to U.S consulate
Stayed 1 night in May 2022
Response from Kenilworth Management on Jun 10, 2022
Dear Guest Namaste! Thank you for choosing us as your preferred accommodation and taking out time to share the valuable feedback of your experience during your recent visit. We are delighted to learn that you had a memorable experience with us. It is so inspiring and motivating for us to see that our guests have had an enjoyable moment which in itself is the biggest recognition for all the efforts we put in. Your appreciation boosts our moral and acts as a driving force for taking this level of satisfaction to the next level. We have shared your wonderful and encouraging feedback with my entire team. Our team looks forward to welcoming you back to your preferred destination in coming days. Thanks and Regards,

10/10 Excellent

Madhusudanan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location and food surrounding are good. But the communication in between reception and house keepings need to improve. Once the guest is out and requested for cleaning of room is failed to communicate
Stayed 2 nights in May 2022
Response from Kenilworth Management on Jun 10, 2022
Dear Guest Namaste! Thank you for taking out time to put in your honest comments. We thank you for your patronage of Kenilworth Hotel and considering us as your preferred hotel during your recent visit. We have taken a note of your appreciation as well as shortfalls. We would like to assure you that all corrective measures have been taken and necessary trainings have been imparted. We believes in "Atithi Devo Bhaba" and imparting best of services, hospitality standards & benchmarks, thereby creating a Symphony in Harmony. My team joins me in looking forward to get a chance to serve you once again! Thanks and Regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in prime location
I had to stay for several weeks in Kolkata, and Kenilworth was a great option for this. Hotel was clean, staff was professional and well organized. Due to remote work and meetings, i required constant good quality wifi, which was available without any hassle.
Stayed 5 nights in Mar 2022
Response from Kenilworth Management on Apr 7, 2022
Dear Guest, Thank you for choosing Kenilworth hotel, Kolkata. We thank you for taking the time to share the feedback with us. We appreciate your generous words regarding our staff and hotel. We are glad the Wi-Fi services was constantly available without any hassle. It is our endevour to provide the best quality services. Best Regards,

2/10 Terrible

Verified traveler

Traveled with family
I had a call with customer service , they said - complimentary check out time is 2pm but they charged me extra money for that. Which is not acceptable
Stayed 1 night in Mar 2022
Response from Kenilworth Management on Apr 7, 2022
Dear Guest, Thank you for choosing Kenilworth hotel, Kolkata. We appreciate your time to share your valuable feedback. We regret the inconvenience caused to you and we sincerely apologise for the same. Kindly allow us a chance to host you again and ensure a better experience. Best Regards,

8/10 Good

Dipankar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Kenilworth management. on Mar 5, 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are glad that you had a goodstay with us. We look forward to serve you soon again. Best Regards,

10/10 Excellent

Seshagopal

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on a relatively posh area of Kolkata, this hotel has a very upscale ambience and feel to it. The lobby area, rooms and particularly the dining options in its restaurant are excellent and will likely only be bettered by very high end places like Taj and ITC group of hotels. It is a 4 star hotel with a 5 star feel and service.
Stayed 1 night in Feb 2022
Response from Kenilworth Management on Feb 23, 2022
Dear Guest, Greetings from Kenilworth Hotel, Kolkata. We are extremely delighted that the services and amenities of the hotel were appreciated. We are so glad that you felt that you get a 5 star experience. It is our endeavor to serve you with the best of services. Best Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2022
Response from Kenilworth Management on Feb 4, 2022
Dear Guest, Thank you for taking the time to share your feedback with us. We are glad that you are pleased with the overall stay experience. It is our endeavour to serve you with the best of services. We look forward to welcome you back at our hotel. Warm regards,

10/10 Excellent

Abhay

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience and very understanding staff
Stayed 1 night in Jan 2022
Response from Kenilworth Management on Jan 24, 2022
Dear Guest, Greetings from Kenilworth Hotel Kolkata! Thank you for taking the time to share your feedback with us. We are delighted you had an excellent experience with us and we thank you for appreciating our staff. We look forward to welcome you back at the hotel. Best Regards,

8/10 Good

nisha

Stayed 2 nights in Jan 2022

6/10 Okay

Swathi Sree

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Kenilworth Management on Jan 18, 2022
Dear Guest, Greetings from Kenilworth Hotel Kolkata! We thank you for your valuable feedback. We are extremely pleased to know that your stay with us was good. We make it our endeavor to serve you with the best of quality and services and look forward to make your stay at par excellence in your next visit. Best Regards,

6/10 Okay

Uttam

Traveled with family
It was OK.
Stayed 2 nights in Dec 2021
Response from Kenilworth managemen on Jan 18, 2022
Dear Guest, Greetings from Kenilworth Hotel Kolkata! We thank you for your valuable feedback. We are glad to know your stay was good. However, it is our endeavor to ensure that your next visit is excellent. We look forward to serve you soon again. Best Regards, t.