Ratings based on 17 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
94% of guests recommend
3.9 Room cleanliness
4.6 Service & staff
4.1 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by peng from london

Close to shop

Posted May 23, 2014
Pros: The staffs
Location: Close to shop
Smell of damp in the room and corridor door. Outside surrounding not pleasant
5 out of 5
Recommended
for Couples
by john from united states

good as uusual

Posted Oct 12, 2013 on Hotels.com
good as uusual
2 out of 5
Recommended
for Couples
by Wen from San Francisco

Outdated building not to Renaissance standards

Posted Sep 15, 2013 on Hotels.com
This hotel is completely out of date. The building was likely another hotel and was bought out by Renaissance. Our room was huge but completely empty. It looked it it use to be an office that was converted to a hotel room, and poorly done. There is still a strong lingering smell of smoke even though we booked a non-smoking room. All of our clothes smelled like smoke after our stay. And the location is nowhere near the city center.
5 out of 5
Recommended
for Business Travelers
by John from USA

Good scenery

Posted Sep 7, 2013 on Hotels.com
A+ for the scenery from high level
5 out of 5
Recommended
for Everyone
by A verified traveler

Great airport hotel

Posted Aug 17, 2013
Great hotel for a stopover but not for those on a budget.
4 out of 5
Recommended
for Personal Event
by Irrumj from London

Kotu do better

Posted Jun 27, 2013 on Hotels.com
Lobby needs airconditioning. The standard of English needs to be improved as this is an international hotel. We had some difficulty communicating simple requests. e.g ordering food. However this was a comfortable hotel with good standard of rooms. All in all a good stay.
4 out of 5
Recommended
for Families
by A verified traveler

staffs very friendly

Posted Jun 11, 2013 on Hotels.com
Enjoyable stay
4 out of 5
Recommended
for Everyone
by Dr Shuhaimi

my stay at kb renaissance

Posted Jun 9, 2013
Pros: The service and friendly staff
Cons: Toilet fan nit working
Location: Good
Nice hotel. But the toilets suction fan not working.
3 out of 5
Recommended
for Everyone
by Cathy from Kajang, Selangor, Malaysia

5-star hotel but room is a little run down

Posted Apr 15, 2013
Pros: Car park is just underneath the hotel.
Cons: Toilet and room is a little run-down to its standard as '5-star' hotel
Location: Good centralized location, next to a hypermarket.
This hotel might be the best in Kota Bharu, but the room is a little run down by its standard of 5-star.
2 out of 5
Recommended
by A verified traveler from Norway

Overpriced

Posted Mar 25, 2013 on Hotels.com
They need renovation. You pay to much for almost nothing but a big room.