Ratings based on 122 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
87% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified travelerfrom HK


Posted Jan 11, 2015
3 out of 5
by A verified travelerfrom 香港


Posted Dec 2, 2014
3 out of 5
for Everyone
by A verified traveler

next door shopping mall has many nice food outlet.

Posted Nov 16, 2014
Pros: Food outlet quality is good, is very close to the hotel.
Cons: soft furnishing in the room is too old. time for change.
Location: Big shopping mall next door convenience for shopping and for meal.
The hotel room is time for refurbish. The bed mattress is old, not comfortable. The hairdryer in the room had been removed, no replacement of hairdryer, need to call to send. 1st night when realize the missing hairdryer, we call ask to send waited so long until fall in sleep. The next day morning we call again but nobody pickup the phone at house keeping. We received the hairdryer after request at the lobby reception. 1 Borneo shopping mall just next door is convenience if need shopping. Food outlet at the shopping mall food quality is good.
4 out of 5
by A verified traveler

Posted Oct 8, 2014 on Hotels.com
3 out of 5
for Families
by roxymatchesfrom Brunei

a bit old

Posted Oct 1, 2014 on Hotels.com
Disadvantages: smell of oil from air conditioning, dirty towel, small amount of tv channels, lack of hair dryer, far away from city center (about 30 ringgit). Positive: connected with shopping mall, decent lunch, friendly staff.
2 out of 5
by Rayfrom HK

不像Novotel 的Novotel 酒店

Posted Sep 11, 2014 on Hotels.com
從未見過住酒店的18樓也有那麼多螞蟻、無論是你的包包或行李它們也會來"反觀光"一下…! 叫了服務員來加毛巾可以等上1個小時也未到! 要求加小毛巾大的就沒再放了!再要求就變成只有大毛巾給我"吃個飽"! 房間的硬件本來不錯、可惜保養差導致桌面等花痕累累… 總結: 不會再用這一家! 也請把我的回應轉告真的Novotel 吧!謝謝!
4 out of 5
for Overnight Stay Before Destination
by sarinamdjamfrom Pulau Pinang

Keadaan bilik yang selesa.

Posted Sep 4, 2014 on Hotels.com
Baik, tingkatkan dan kekalkan mutu perkhidmatan hotel anda.
5 out of 5
by A verified traveler

Thoroughly pleasant stay

Posted Aug 27, 2014 on Hotels.com
Fantastic hotel & if shoppin is what you like it's the perfect place. However it is some distance from the City.
4 out of 5
for Everyone
by A verified traveler

Next to OneBorneo mall, and UMS.

Posted Aug 23, 2014
Pros: Convenient, next to a mall and lots of shops.
Cons: It will be great if the room has toiletries such as body lotion, tooth bush and paste, shampoo and body shampoo.
Location: There is only One Borneo mall to shop around. For more of local foods and shops, one have to travel to the city centre.
I have a pleasant stay with this hotel. Too bad that they do not served the room with well prepared toiletries. I have to call the front desk to inquire. Nevertheless, this hotel is comfortable and I have a window view at 12 floor which can see the whole mosque opposite the hotel.
3 out of 5

room is dark, the corridor with strange smell.

Posted Aug 19, 2014 on Hotels.com
I have booked a car within your Reservation Dept for the journey from the airport to the hotel that night but no booking was found in your record. I was upset that nobody come to carry me.