Ratings based on 49 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
86% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

The executive suite is awesome!

Posted Nov 1, 2014
The room is huge, the bath is facing the Kinabalu Mount. So magnificent!
3 out of 5
Recommended
for Everyone
by A verified travelerfrom labuan

Inadequate parking spot

Posted Oct 28, 2014
Parking at the hotel is a nuisance... Should provide parking for guest or at the i borneo mall. Parking at the mall or outside is costly when you have to overnight at the hotel
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Kuala Lumpur

Convinience

Posted Oct 23, 2014
Pros: 1. The grand deluxe room design! very romantic
Cons: 1. As i mention in my experience column
Location: 1. Shopping (Psr Filipine, Tamu Market, 1 Borneo & KK Town) 2. Visit UMS 3. Kundasang, Ranau, Mount Kinabalu
1. Positive: Far from KK Town & link to 1 borneo mall (shopping!) & Nice room (grand deluxe). 3. Negative: When i check in, my room bit dirty..so many dusts in the floor (look likes it was not be clean after your staff done with their maintenance works), No pipe in our toilet & it takes 1 day to be fix (i have to contact your staff so many times), No info was inform when we check in (like what time was the breakfast start n end & at which level, you put very small paper of wifi password in our room key envelope without we notice it, it really can be missing easily), No staff at the swimming pool counter so we cant get the towel)
3 out of 5
Recommended
for Everyone
by A verified travelerfrom kk

Easy access to mall/food/shopping

Posted Oct 14, 2014
the standard room was too small.king size bed and queen was not available which i only get single twin bed.they said they cant make the single combine.it was bad idea as i have sore the next morning due to my body position were in the middle between the two bed.it was not a pleasant moment at all.the bed was not symmetrical.need to change it by next morning but they still cant provide due to fully book.overall the staff was quite friendly but the service and comfort are moderate.as for the food/shopping it is very convenience.1Borneo hyper mall fully equipped with almost everything which is nice.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tasmania, Aus

Fantastic hotel

Posted Oct 11, 2014
The staff are really friendly and accommodating. The grand deluxe room is worth upgrading to as the view from the bath of the mountains is impressive. The breakfast has a wide variety of tasty food and if you stay for a week the staff know your name and know your breakfast drink order.
5 out of 5
Recommended
for Personal Event
by Willyoatesfrom Peterborough

Great alround

Posted Aug 25, 2014 on Hotels.com
Was just so pleased alroun from bed room service food location
3 out of 5
Recommended
for Everyone
by A verified traveler

Room type

Posted Aug 5, 2014
So disappointed because the room that I booked (superior room) not match as what I look in the picture during I book through internet booking. Pay for superior room but seem giving us a standard room.
3 out of 5
Recommended
for Couples
by ivanfrom sabah

good location but too noisy!

Posted Aug 4, 2014 on Hotels.com
The hotel location is good if you want to shop at 1Borneo. The lift at the lobby is just next to the door to the 1Borneo shopping mall. The room is a bit let down. they gave us a room next to a room that under renovation. The noisy noises woke us up at 8am!! They should have known not to let anyone stay next to the room which is under renovation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Kepayan

Shopping and family fun

Posted Jul 30, 2014
The fridge in the room was not working. The hotel replaced it within the hour. That is good service.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Malaysia

Connected with complex, good for shopping & food

Posted Jul 23, 2014
Everything is excellent include wifi services. The only need to improve is their bathroom, surface of water run off is not so good, it cause a little bit inconvenience when shower. This might be happen to our bathroom only.