Thank you so much for your stay as well as your feedback about me. Looking forward to seeing you again soon. May be in Washinton DC.

Thank you so much for your feedback as well as your stay here. Looking forward to seeing you again soon.

Thank you so much for your feedback and your stay here. We are looking forward to seeing you again soon.

Thank you so much for your feedback and we are looking forward to seeing you again soon.

Thank you so much for your feedback and before you complaint our hotel please read what you have done wrong while you were staying here. 1. Regarding to your booking on both of 2 rooms, on your original booking, on the first room you only had one adult and one child 3 years old and on the second room you had 2 adult and one baby. You did asked for a baby cot but never asked for a room on the ground floor. Anyway, when you arrived one more adult showed up and she was not even in the booking. The hotel still allowed you to check in without extra charges for extra adult even the number of people was not correct. You only paid for a baby cot which was extra charge and it was mentioned on hotels.com. I guess if you booked another hotel the reception would not allow you to check in at all unless you amended the booking. 2. On your booking you have never ever requests that you needed to be in the ground floor and you only requests for a baby cot. That was why the hotel did not arrange the room on the ground floor. Moreover we arranged you on the high floor due to the view is more beautiful. 3. The hotel manager tried to swap your room with another new coming guests right away after you requested to be on the ground floor and yes you would get on the second week not not that day due to fully booked. After she did swap the room for you and you just changed your mind again not to move anymore so she needed to reorganized the room again. Then on the next day after you had a knee problem you did asked her to swap the room again and she still did it for you even it made her need to reorganized everything again. 4. When you asked for the ice you never said that you had a knee problem until a hotel manager brought an ice for you and found out that you had a knee problem but none of us had never seen you came to get an ice by yourself. You just came once to ask for ice and our hotel staffs were the one who brought you ice every time including a hotel manager too. 5. A hotel manager also gave you the crutches that the previous guests left at the hotel and she still allowed you to use that crutches for the your stay here which I do not think other hotel would have done. 6. For the food, you were here during Christmas and New Year so we were fully booked. Many guests ordered food all day and the restaurant is always so busy. Also If you noticed you would have seen that most people including YOUR FAMILY only stayed by the pool and ordered food all day. Even there was no guests in the restaurant like you said but it does not means that the kitchen has no order to cook. The kitchen still had so many orders all day from the guests who stayed by the pool including your family and from room service order too. So this is why you had to wait little long time same as others. But no one complaint except your family and they were still nice enough to said that " Take your Time We are not so hurry and we are on HOLIDAY" Actually, If you do not want to wait too long

Thank you so much for your stay as well as your feedback, We all here are looking forward to seeing you again soon.

Thank you so much for your fèedback and hope to have you stay here again soon.

Thank you so much for your feedback as well as your long stay here. Looking forward to seeing you guys again soon too.

Thank you so much for your feedback and we are so happy every time we see you too. Hope to see you here always.

Hello Larua, Thank you so much for your compliment about me as the owner and my resort 's service. It was really greatful that you chose our resort as your stop over for one night. We all here were so happy to welcome you here and looking forward to seeing you again soon may be in Sydney for my next trip there.

Thank you so much for your feedback and actually on your booking it was mentioned that there were only 2 people coming but when you shown up it turned out that one more child at 5 years old came too. Normally when you make a booking you should have added your child in the booking too then extra bed for your child will be charges automatically from hotels.com without any negotiation like you did when you arrived at the hotel. The hotel has already compromised with you by letting you only pay baht 300 for sharing the room due to you were the one who said that you didn't need an extra bed. Now why you complaint for what you asked the hotel to do. Regarding to Indian broke things and be late I really think there is nothing to do with you and why you brought this up. I remembered you are Malaysian so only give us the feedback about yourself only. Regarding to the lift and our hotel's s location the hotel has already mentioned in hotels.com that there is no lift and the hotel is 800 meters from Nopparatthara beach. So for your next booking on any hotel please read all hotel's detail carefully before making the booking and you won't complain for what the hotel has already informed.

Thank you so much for your feedback and I recognized who you guys were. You were the 6 people who ordered 16 dishes and never ever finished even one dish in ever morning breakfast and also made our restaurant so dirty every morning. Also you guys still hold the room and didn't leave the room after check out time and it made out housekeeping had a hard time to clean the room for new coming guests. You were still the one who made so noisy at the hotel lobby while you were waiting for your pick up to Phuket after the check out time and you never ever care others. Actually the hotel staffs allowed you to hang out at the lobby and also kept your luggage in our hotel storeroom it was great enough for you but the problem that you guys never ever respect the hotel staff and made so many problem here. So if you guys behave your self and respect hotel staffs like others then you won't have this issue here. Moreover if you are a doctor like you informed the hotel staffs then you were supposed to have well behave to deserve to be a doctor.

Thank you so much for staying here as well as your feedback about our hotel's service. We were so glad you to hear that you loved your stay here. Looking forward to seeing you again soon. May be in Canada.

Thank you so much for your feedback and it was so nice to have both of you stayed here. Looking forward to seeing you again soon . May be in Estonia.

Thank you so much for your feedback and it was so nice to have you stay here too and we all here are looking forward to seeing you again soon.

Thank you so much for your feedback and looking forward to seeing you again soon.

Thank you so much for your feedback and looking forward to seeing you again soon.

Thank you so much for your feedback and looking forward to seeing you again soon.

Thank you so much for your feedback and we all here were so happy and grateful to know that you love your stay here. Looking forward to seeing you again soon.

Thank you so much for your feedback. Looking forward to seeing you again soon.

Thank you so much for your stay as well as your feedback about your resort. Also we were so happy to welcome here too and looking forward to seeing you again soon.

Thank you so much for your review and Looking forward to seeing you again soon.

Thank you so much for your feedback but actually the hotel offers 6 times a day free shuttle bus to the beach so it is not too hard to go there if you take our free bus. Also the hotel has restaurant on site so you can order food from 10.00 - 21.00 everyday after breakfast time. Also for the amenities you might not see that there are shower cream and shampoo in the dispenser in the shower room and also shower cap and hair dryer in the bathroom. Regarding to the dirty lake behind our hotel due to it is outside of our hotel and it belongs to another owner so the hotel can not do anything.

Hello, Thank you so much for your feedback and your compliment about me. I am so glad that you and your family love our resort. We all here were so happy to welcome your family too. Looking forward to seeing you guys soon. By the way, I did slept at least 6 hours a day and thank you so so much for your concern about my sleeping. LOL.

Thank you so much for your feedback and also your compliment about our resort. Regarding to the PP island trip, actually I have already informed your wife since the day both of you booked this trip that you should have paid for a national park fee when you arrived there. Actually there were 7 more people who went the same trip with you that day and they had to pay same as your group. I guess your wife might forget and also you were the one who only made the payment but you didn't know what I informed your wife before about this trip Anyway, thank you so much for your stay and please be sure that the price you have paid was not too expensive at all. Actually there were 2 Indians who joined this trip with you on that day they were offered to pay baht 2800/person from out side. .

Thank you so much for your feedback and hope to see you again soon.

Thank you so much for your feedback but if you are normal people like other guests and you did not ask everything special than others then you would not be upset with our hotel service. As you have seen on your departure, every single guest had a check in time at 2 pm and check out time at 11 am same as you. I guess when you have already seen others were treated in the same way with you on that day, you should have understood the way the hotel treat all guests but unfortunately you still didn't understand. Moreover, each hotel has its own policy and the guests should obey the hotel's policy. Regarding to being rude with you, if trying to explain anything you didn't understand and you didn't accept was called being rude then the receptionist could not say anything to you at all. Moreover if you respected the hotel staffs enough then you should have listened and followed what they have informed you but you always asked for something special than others which made them feel so uncomfortable every time talking to you. Lastly, the lady who was dealing with you, she is only one of the hotel staffs here and she is not the hotel owner at all so that is why she could not offer everything special for you.

Thank you so much for your nice feedback as well as your compliment about me. Actually we all here were so happy to welcome you guys too. You are really friendly and easygoing people. Moreover you are the first guest who explains everything in our hotel thoroughly. Hope ti see you guys again soon.

Hello, Thank you so much for your feedback and it was so so nice to have you guys stayed here as our hotel's guests. We all here were so happy to see both of your guys too and looking forwarding to see you again soon. If I ever visit US again especially your city I will definitely visit you guys too.

Hi, Thank you so much for your staying here and it was our pleasure to see you guys here too. Looking forward to seeing you again soon.

Hi, Thank you so so much for your feedback and it was our great pleasure to serve you guys here too. Hope to see you again soon.

Hi, Thank you so much for your feedback and we would love to see you again soon.

Hi, Thank you so much so your feedback and it was such a great pleasure for us to welcome you here too . Hope to see you again soon.

Thank you so much for your feedback and it was so nice to see you here too. Hope to see you again soon.

Hello, Thank you so much for your review and also your compliment. it was also our pleasure to welcome you here and hope to see you again soon.

Thank you so much for your feedback and hope to see you again soon.We will improve your breakfast then.

Hello, Thank you so much for your feedback and hope to see you again soon.

Thank you so much for your feedback and your stay here. By the way, thank you so much for telling the truth that you took a glass from your friend 's room and replace to the broken glass in your room.

Hello Kenny, Thank you so much for your nice feedback and also your stay here. it was our pleasure to have you to stay here. Hope to see you again soon By the way, if you ever come back here again please contact me directly and I will definitely offer you a special rate..

Dear Rodger, Thank you so so much for your stay as well as you feedback. We all here were really lucky to see you too and it was our pleasure to welcome you here Moreover, we all here are really looking forward to seeing you again soon.

Thank you so much for your review and so sorry to hear that some service is not good enough but we will try to work hard to improve.

Thank you so much for your stay here. Also it was such a nice experience to meet you guys here too. Hope to see you again soon.

Thank you so much for your review as well as your stay here for 9 days. It was so nice to meet you here too. Hope to see you again soon. .

Thank you so much for your review as well as your stay here for 11 days. It was so nice to meet you here too. Hope to see you again soon. .

Thank you so much for your review.

Thank you so so much for your really nice review and also your compliment. We were so so lucky to have such a good guests like you guys too. You are so amazing, easygoing, kind and super friendly people. We all here have had such a great time talking to you guys everyday while you were staying here and we felt like you are one of our family already. Hope to see you again soon.

Hello, Thank you so much foe your review. Hope to see you again soon.

Thank you so much for your review and your stay here. Also so sorry about the swimming costume policy due to it is a common policy to any hotels and also if you read on the swimming sign by the pool it has already mentioned that all guests need to wear a properly swimming costume. I hope you understand the hotel's situation. Also regarding the breakfast due to the hotel is not a muslim hotel that is why the hotel didn't serve the halal food . Also regarding the bike rental the reception has already informed you and all guests that when the guests return the bike the tank has to be full same as when the guests pick up the bike from the hotel so it does not matter how much you use but you still need to fill up the tank.,

Thank you so much for your nice review and we hope to see you again soon.