Ratings based on 88 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by Leon from Singapore

A wonderful experience!

Posted Apr 4, 2014
Pros: Everything
Cons: The bathroom designs especially the bathtub. The glass panel that prevent water from wetting the floor was inappropriate and not wide enough.
Location: We did a half day kayaking in Ao Thalane. The scenery and kayaking was great but not the service from our tour guide. He is basically unprofessional.
This was our second trips to Mercure Ktabi Deevana. We have great experiences with the services especially from the room cleanliness and restaurant. We love the way the prompt service of the room cleaning as we have stayed in a pool access room and the constant access to the pool mean we have a rather wet floor in the room. The lady taking care of block 4 constantly check that our room is well maintained and we really appreciated it. The ambient of the surrounding was great both day and night as my family sit by the balcony to enjoy coffee or a bottle of drink. My little boy, age 5 enjoyed every moment in the hotel that he is always asking when we are returning back to the room whenever we are out for activities.
4 out of 5
Recommended
for Everyone
by AK from Singapore

Decent Hotel relatively near the beach

Posted Mar 5, 2014
Pros: The Swimming Pool & The Bar
Cons: Room D├ęcor
Location: About 10 minutes walk from one of the beaches, and about a 20 minute walk from Ao Nang beach. Breakfast place just outside the hotel - much cheaper
The first thing I'd like to point out about this hotel is its location, which is a little on the inside, whereas you could find other alternatives if you prefer to be closer to the beach at a cheaper or the same price. The hotel has a nice feel to it, and the reception staff is very friendly and informative. The rooms are of a decent size, and are clean and functional. The swimming pool, and the bar are the best things about this hotel. For those interested, the bathrooms are relatively big and clean. On the down side at this hotel, they charge you for a 'laundry bag' which I found a little weird, as you aren't charged for the bag, but for laundry instead. Overall, I would recommend this hotel to anyone who wants a nice pool and a friendly english speaking staff when they travel to Krabi
3 out of 5
by Uncle Jack from West Trenton, Maine

typical at best

Posted Mar 2, 2014
Pros: The pool was nice but this is not for folks on a romantic holiday---too many tour groups and children mucking about.
Location: The location is adequate but removed from Ao Nang by a kilometer--beaches and tours are easily accessible with priior arrangement.
There was nothing about the Mercure that stood out --- Such a beautiful area in Krabi ---I think the design could have been better laid out---with families with small children on one side and adults seeking peace and solace on the other. Though there was a kiddy pool I never saw it in use.---children understandably want to stay with their parents and vice versa---so a peaceful day by the pool is impossible...too many families and tour groups. The room was more than adequate and the shower - tub were great...as was the cleanliness of the room. The breakfast buffet was passable--having our own pot of coffee was a plus- The staff did a fine job with what they had to work with but did not go any to any extra effort. We asked for an extra lounge chair before our pool side room ---they said the y would see if it was possible ---we never heard back from them. Passable for Krabi---but not worth the price
5 out of 5
Recommended
for Everyone
by Paul from Singapore

Great stay, great staff.

Posted Feb 27, 2014
Though the hotel may be a bit off from the main beaches or ao nang town, the hotel offers a comfortable and relaxing place to be to enjoy the beauty of krabi. The facilities are good ans the staff are great. The friendliness, warmth and politeness of the staff makes the stay even more enjoyable.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice Hotel

Posted Jan 28, 2014
4 out of 5
Recommended
for Families
by David LD from Lusaka

Lovely place for family holiday but a few glitches

Posted Jan 13, 2014 on Hotels.com
Very pleasant hotel, quite new and nicely decorated. Our room was not huge but it was comfortable and pleasant and had a nice balcony. The pools are great fun for kids as they have lots of features. Location is OK, a 5-10 minute walk from the beach and shops and restaurants which is fine but the Holiday Inn is right on the beach so better. The Mercure was let down by poor breakfast, and some strange charges, eg they charge for ice, and when I checked out they tried to charge for the laundry bag in which I'd packed our dirty clothes -first time I've ever had that. Overall thouth this is a lovely place and I'd recommend it.
5 out of 5
Recommended
for Everyone
by Teagan from Brisbane

Great modern hotel

Posted Jan 12, 2014
I wouldn't change a thing! We were welcomed with a cold drink when we arrived. We were checked in quickly and shown to our room. We received complimentary tickets to their New Year's Eve buffet dinner celebration. The pool is great as it wraps around the hotel and is accessible from every part of the hotel. The spa is fantastic. They also have a free shuttle bus into Ao nang a couple of times per day. Breakfast was great and so were the restaurant meals. We would stay here again.
4 out of 5
Recommended
for Everyone
by Mala from Singapore

Great hotel in convenient location ...

Posted Jan 11, 2014
Cons: Mozzie around the Hotel Bar area.
Location: Within walking distance to the beach and many restaurants.
Hotel staff were very friendly. Accommodated to my request of 4 rooms being in the same floor with different room set ups. King size bed are huge. Though the walk to the main beach is about 2o mins walk, it's a pleasant stroll.
4 out of 5
Recommended
for Couples
by A verified traveler

Good Experience, Excellent Customer Service

Posted Jan 9, 2014 on Hotels.com
Friendly and helpful staff, clean hotel, good experience overall.
5 out of 5
Recommended
for Families
by Len P from Chicago

Great hotel, close to the beach.

Posted Jan 5, 2014 on Hotels.com
Enjoyed our stay, great room, great pool and easy to get to all the local sites to see. Very helpful and attentive staff.