Ratings based on 14 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.4 Service & staff
4.1 Room comfort
3.6 Hotel condition
They paid and stayed.
by A verified traveler
Not recommendedPosted Jan 7, 2015
Far from everything, no privacy, leaking equipment ... Staff was not helpful and cynical at times.
by A verified travelerfrom Christchurch
Not what I had expectedPosted Jan 6, 2015
Pros: It was pretty with pavilions being in a jungle like garden. Breakfast was nice too with all you can eat buffet and quite a lot of choice to eat.
Cons: Reception staff could be nicer, way nicer.
Location: Go to Aonang, to the beach, for a boat trip and there are loads of restaurants.
The hotel was further from the beach than expected, the staff was not very welcoming, barely telling us anything about the hotel, we suspect we were sharing our pavilion with mice as we could hear them running and squeaking in the ceiling above us. And the hotel next door had muslim prayers regularly that would wake us up at 5:00 am every day. And the wifi only works in the restaurant you don't get it in rooms. (Not in ours anyway)
Recommendedby Edfrom Singapore
Friendly staffPosted Oct 13, 2014 on Hotels.com
Was being upgraded for the rooms, the Palm villa is very cosy, staff are helpful, the location is a being far from the beach, but there is a free shuttle form the hotel, but timing is not so frequent. Maybe due to the fact that is low season, less hotel guess. Thus breakfast not a lot of stuff although is buffet.
by A verified traveler
Nice but need maintance for its facilitiesPosted Sep 30, 2014
Pros: The resort is not a hotel so not so commercial but more countryside.
Cons: Staffs need to improve in their English if not they cannot take care of guests needs.
Location: Near Aonang beach, can go shop in the shop at the beach. The foods and things are basically cheap.
Disappointing when arrive at the resort, hotel staffs not able to speak or understand English only the manager can communicate in English, the villa was very stuffy and look old. The bathtub look yellowish and no cupboard in the toilet to keep things and there is a mouldy smell due to the heat in the room. If you don't like stuffy room then not recommend to stay in their villa. I have to upgrade to the resort room. The resort room look better but the aircon is very noisy especially in the night. The TV channels also limited no HBO or other major channel only Thai program which is boring . If you like quiet & tranquil then this might suit you. Need to walk 10 to 15 mins out to Aonang beach. The breakfast buffet is also disappointing as there no buffet only two choice of breakfast set for us to choose.
for Couplesby Ravifrom Malaysia
Nice resort close to beachPosted May 11, 2014
Pros: Comfortable room and Nice garden
Cons: Room service at appropriate time, staff behavior at reception and Communication in English
Location: Shopping near to Ao Nang Beach, Indian food restaurants, Beach
We stayed in villa at palm paradise resort. It was very nice, clean and comfortable. Staff at reception are not proficient in english so it was highly difficult to make conversation with them. One of the staff behavior at reception was so rude and doesn't know how to deal with customers. The hotel is about 10-15 minutes distance on foot to Ao Nang Beach. There were a lot of tours and travelers to book island tours i.e. Phi Phi island and 4 islands (poda, chicken, tup and phrang Nang) while walking on the way to beach. The local attractions are Hot Spring water falls, Emerald pool, Elephant trekking and tiger cave temple. The travelers name "LET's Go" offers island and local tours at good price.
Recommendedby A verified traveler
Posted Feb 4, 2014 on Hotels.com
for Everyoneby A verified traveler
Nice Hotel close to beachPosted Jan 19, 2014
We stayed here for two nights and had the best time. The hotel offers shuttle service downtown but we walked everyday. The room was clean and felt very secure. The pool was very clean and the buffet breakfast was amazing.
for Couplesby A verified traveler
Posted Jan 6, 2014
Recommendedby Annafrom USA
I would not choose it againPosted Jan 1, 2014 on Hotels.com
I found this stay very disappointing. The mold problem in the bathroom was really disgusting. I get that it is a hot, wet climate, but it is as though they designed the bathroom to fail. you can't keep the bathroom door open for airflow nor is there a fan in there. There were three ceiling lightbulbs that were burnt out all three days I was there. I guess housekeeping doesn't check basic stuff like that. Also, the wifi in the room never worked, which was one of the major factors in me choosing this property. When I called I ask about it, I was told it had been broken for a while "sorry." At check out no one asked if I enjoyed my stay. The door locking mechanism on my room was also one of the most bizarre I'd ever seen. I had to ask twice for help with it. I've worked in the hotel industry for years so I am not ditzy about these things. Positives: the pool area was quite nice. Air conditioner worked well. It's about a 5+ minute walk to downtown and I liked that it wasn't right in the midst of all the noise.
for Everyoneby Shubhamfrom New Delhi, India
Excellent Hotel with good staffs.Posted Dec 10, 2013
Pros: The breakfast and the bathtub
Location: Far away from the beach and the market.
I checked in to this hotel on December 3rd and checked out on December 6th. The hotel was very good. It's a large property with many villas. Overall good. Only problem is, the locality is very peaceful which may be good for peace lovers and 2.5 approximate kilometers away from Ao Nang Beach. So in case one wants to go to the market in the evening, the person has to walk around 500 meters to a different hotel to get a tuktuk for the market or the beach. Can't get any transport from the hotel. Breakfast was excellent though. Swimming pool was looking very nice but the water created trouble in my eyes as it has very high amount of chlorine.