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Reviews of Railay Great View Resort

3 out of 5
Railay Great View Resort
588 Moo 2 ,Tambol Ao Nang, Krabi, Krabi

Reviews

8.0

Very Good

Rating 10 - Excellent. 79 out of 239 reviews" "
Rating 8 - Good. 103 out of 239 reviews" "
Rating 6 - Okay. 31 out of 239 reviews" "
Rating 4 - Poor. 15 out of 239 reviews" "
Rating 2 - Terrible. 11 out of 239 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 3 nights in Dec 2023

2/10 Terrible

Brendan

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stay anywhere else in Railay
Where do i start. First i received no communication from the resort about how to get there. The Ferry dropped us off at Railay beach and i presumed we could get a tuk tuk from the road. Spoiler alert, they aren’t roads, they’re walking tracks. Yay a 2km walk with my suitcase on a beach side walking track. I get to my room (which is pretty, but old) and yay, mosquitoes all through the room because the sliding glass doors don’t seal properly. Thankfully there is a mosquito net over the bed, unfortunately it’s full of holes. The steps to the room was steep and i fell down then within 2 minutes of being there. Thankfully every step on the way down and the concrete broke my fall. My body was in so much pain. The ear plugs they supply you don’t drown out the noise of the constant long tail boats every day and night. The curtains do not block out light so be prepared to wake up with the sun. The blind in my bathroom was broken and falling off the bracket, multiple light switches didn’t work and neither did the exhaust fan in the bathroom. My friend found leeches in his room and then woke up to find some animal had somehow got in and shredded all his toilet paper. The pool is lovely and the view is pretty. But you’re surrounded by trees so the view is obscured and you won’t want to swim in the beach with the sewage and water pipes running from the resort to the beach. To top it all off i was charged double what my best friend was and the hotel didn’t care at all.
Stayed 2 nights in Dec 2023

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities, room comfort
Left because of a few issues. Didn’t research
Getting to this hotel is really hard as you need to get a boat to the floating pier and then get another boat to the hotel as it is quite remote. Getting away from the hotel. You can either walk through the jungle path or you can get a shuttle that comes three times a day before 530 which isn’t helpful if you want to stay out later. Found the hotel had lots of mosquitoes as well as a few lizards which is why we chose to leave. Also the hotel has the name great view, but the trees from our lodge meant that we couldn’t see anything. Breakfast lacked options and made it very hard to prepare yourself for the day. Hotel staff tried to be really helpful. We left because of the amount of mosquitoes, lizards and the remote destination of the hotel. Hotel also provided us with earplugs because the boats are noisy and are crossing the river throughout the night Above all this, the hotel did kindly give us refund for the remainder of the days that we weren’t staying.
Stayed 4 nights in Aug 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is amazing. Lovely big private rooms with balconies. The pool is excellent set in the perfect surroundings. Eat your breakfast with the monkies! The hotel is away from the busy town and that is a good thing! It may be a trek to get to but very well worth it.

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Must be the best place on the island. So nice.

6/10 Okay

Patricia

Traveled with group
Liked: Staff & service
Disliked: Amenities
The resort was not quite what we thought it would be. The villas were quite nice but the walls are very thin. The doors have quite large gaps even when closed and locked. The most important thing that needs to be mentioned is the fact that this property is built on a VERY steep hill. if you have the slightest mobility issue or are not fit, this property is not for you. I had read reviews that there were lots of stairs but that is only in some areas. Other areas are just steep(and I mean steep) hills with no stairs. The villas are also in a thick forested area and there is not much of a view because the vegetation has grown in so much. They say that they have 2 private beaches but they are not for swimming. We had activities booked in Karabi. The activities pick up at 0800hrs at the pier and the resort free water taxi doesn't start running until later. Therefore each time we left the resort we had to pay 700BT to get to the pier. The food at the resort was not very good. We had to walk into town for food each night. There is no transportation into town other than walking. The buffet breakfast at the resort doesn't start until 0800hrs which is late. The island hopping day trips leave from the main pier in Railay. Again this is a walk into town. Save yourself the trouble and stay in Railay near the beach I almost forgot to mention the water taxi long boats that have no mufflers and run 24hrs a day. They are so loud that the resort provides ear plugs for the guests.

10/10 Excellent

Sarah

Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t miss this property!
Amazing resort. MUST VISIT.
Stayed 3 nights in Feb 2022

10/10 Excellent

Kory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property, enjoyed our stay.
Stayed 3 nights in Jan 2022

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest View
This was part of an extended, extended trip. It was amazing to be 'stuck' here during covid and we couldn't have made a better choice. The staff was the kindest and it was the most loveliest trip!
Stayed 4 nights in Apr 2021

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great View
This quiet, exclusive spot is so gorgeous we just kept booking and extending our stay. Working from their great view deck made all cares melt away!
Stayed 3 nights in Apr 2021

8/10 Good

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay at Great View
Stayed 3 nights in Oct 2020
Response from Penchan Suksawat,Ms. on Oct 28, 2020
Thank you very much for your kind review.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a lot of uphill walking and a lot of walking to get to and from “town”. Beautiful resort and rooms, though you will hear the long tail boats ALL night. Earplugs are required. Had a couple little lizards in the room and a few ants but it didn’t bother us any. Worth it to be out in nature.
Stayed 4 nights in Dec 2019
Response from Penchan Suksawat, Ms. on Aug 7, 2020
Thank you very much for your review.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Penchan Suksawat, Ms. on Mar 18, 2020
Dear Valued Guests, Thank you for your feedback only. I really appreciate hearing about your experience and hope you will return to us shortly! Best Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2020
Response from Penchan Suksawat, Ms. on Mar 18, 2020
Dear Valued Guests, Thank you for taking the time to share your valuable feedback. Best Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very unique and beautiful! Two separate private beaches with gorgeous views make it really special! Be prepared for a hike aornd the resort as it sits on the hillside! Stunning!
Stayed 3 nights in Feb 2020
Response from Penchan Suksawat, Ms. on Feb 20, 2020
Dear Valued Guests, Thank you for your kind review. Thank you for loving us . We were so happy to read your all positive feedback about us. We promise to continue deliver the very best services to our beloved guests as we always realize that only the very best they deserve. Looking forward to welcoming you back again in the near future Best Regards, Penchan Suksawat, Ms.

8/10 Good

Susan, Los ángeles

Liked: Cleanliness, amenities, property conditions & facilities
water drop from pool lining to Ocean was very pleasant. When strangers helped me to carry my luggage from Pier to the far last resort was a trip and drag with already broken femur. And, when they were declined to use the pool to cool off by staff was HUGE turn off. Now I know not to ask for permission and just jump in.. Check the map before you select this last resort on the strip, though I learned to appreciate the distance for walking and looking at the nature as it's located in seclusion.
Stayed 2 nights in Sep 2019
Response from Penchan Suksawat, Ms. on Nov 20, 2019
Dear Valued Guests, Thank you for your generous comments regarding your stay at Railay Great View Resort . Best Regards,

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Staff & service
Almost paradise but...
Really good outlook, and is isolated from crowded beaches and commercial beach front. In amongst the tree tops where the wildlife (monkeys) are visible in the evenings. The main draw back is the ceaseless noise from the long tail boats ferrying workers and guests to other hotels. Also an issue arose from the booking app that the hotel manager was unwilling to assist with, which is not typical of the hotels generally in Thailand.
Stayed 6 nights in Oct 2019
Response from Penchan Suksawat,Ms. on Dec 10, 2019
Dear Valued Guests, Thank you for taking the time to review our property, your comments are very much valued. Best Regards,

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views and luxury accommodations
Had a lovely stay at this resort Located just a short walk from the main town, the resort has great views, friendly staff, access to a private beach and really cute, comfortable bungalows.
Stayed 2 nights in Sep 2019
Response from Penchan Suksawat, Ms. on Oct 26, 2019
Thank you for your feedback only. I really appreciate hearing about your experience and hope you will return to us shortly!

10/10 Excellent

SIYUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind staffs, peaceful! Beyond expectations
You can feel as if you are actually in paradise surrounded in jungle. also we could experience wonderful sunrise at the quite front beach. our room was on the top of the hill but it had view so won't complain about it! it was nice experience to feel real Thailand paradise. Resort is small but got a lot of things to do. Restaurant was decent food served very well, Breakfast was also taste nice. Especially Omelet! Bar had ice cold beer all the time. Lovely and very friendly staff! Highly recommend to person who want to relax and stay in Railay more then 2 days. Because location wasn't really near from the pier.
Stayed 2 nights in May 2019
Response from Phaisan on Oct 2, 2019
Thank you for taking the time to review our property, your comments are very much valued.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here was incredible. Being situated in our own bungalow on the edge of the jungle with monkeys and so much wildlife surrounding us was incredible. The staff were so lovely and always incredibly helpful and the food was delicious. The resort also offer poolside service which was great! The views of and from the pool were breathtaking and the resort is only a short walk away from the rest of Railay. We absolutely loved our stay and can’t wait to come back!
Stayed 7 nights in Jul 2019
Response from Penchan Suksawat, Ms. on Sep 13, 2019
Thank you for your positive comments. I am very glad to hear that you enjoyed your stay with us.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surreal experience!
Our room was very large and had a mosquito net which came in very handy. The view was surreal and the fact there were monkeys casually walking around our balcony made it even more memorable. There is a bit of background noise with the passing boats but not enough to keep you awake + I’m sure it’s heard from every other hotel in Railay with boat being the only method of transport in & out. Walk is around 15 minutes to Railay East then your onto the walking street where all the main restaurants & bars are.
Stayed 6 nights in Aug 2019
Response from Penchan Suksawat, Ms. on Sep 13, 2019
Thank you for your positive comments. I am very glad to hear that you enjoyed your stay with us.

8/10 Good

Rojjarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Penchan Suksawat, Ms. (Front Office Manager) on Jul 22, 2019
Dear Valued Guests , Thank you for your feedback only. I really appreciate hearing about your experience and hope you will return to us shortly! Best Regards

10/10 Excellent

Verified traveler

Stayed 3 nights in May 2019
Response from Phaisan on Jun 16, 2019
Thank you for taking the time to review our property, your comments are very much valued.

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 3 nights in May 2019
Response from Phaisan on May 29, 2019
Thank you for your comments. I apologize for the problems that you encountered during your last stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our cottage was pretty, clean and had a great view. The hotel is not set up like a big resort, it was more traditional and relaxing and charming. Close walk to main streets and other beautiful beaches, but far enough to have a quiet night.
Stayed 5 nights in May 2019
Response from Phaisan on May 20, 2019
Thank you for taking the time to review our property, your comments are very much valued.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the Resort is very nice and clean, but one thing is too much climbing up the stairs, other than that everything else is very good
Stayed 3 nights in Apr 2019
Response from Phaisan on Apr 28, 2019
Thank you for taking the time to review our property, your comments are very much valued.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Phaisan on Jan 29, 2019
Thank you for taking the time to review our property, your comments are very much valued.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Feb 2017
Response from Phaisan on Dec 30, 2018
Thank you for taking the time to review our property, your comments are very much valued.

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018
Response from Phaisan on Nov 18, 2018
Thank you for taking the time to review our property, your comments are very much valued.

8/10 Good

Sonam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Railay
We really enjoyed our stay at Railay Great View. The room was beautiful, spacious and clean. Beware that the resort is located a 15-20 minutes walk from the main beaches/areas and the walk to the rooms can be tiring as there are quite some steps. It is a haven once you reach there though.
Stayed 2 nights in Oct 2018
Response from Phaisan on Oct 14, 2018
Thank you for taking the time to review our property, your comments are very much valued.

6/10 Okay

Verified traveler

Liked: Staff & service
Would need very good ear plugs if you want any sort of sleep due to the constant noise! Between the boats roaring 24/7 (still heard them even at 2am and sounded like helicopters!!!) And some sort of high pitched squeeling noise or some sort or drill or something (only heard it by our room). If wasn't for the noise would have been a wonderful stay due to the location view and facilities and the wonderful staff but unfortunately had a migraine and little sleep the whole stay due to the noise
Stayed 3 nights in Oct 2018
Response from Phaisan on Oct 13, 2018
Thank you for your comments. I apologize for the problems that you encountered during your last stay. 

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
No connectivity
Very hard to find vegetarian food. Connectivity is very hard to krabi.
Stayed 2 nights in Sep 2018
Response from Phaisan on Sep 26, 2018
Thank you for your comments. I apologize for the problems that you encountered during your last stay. 

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing, family environment
The views are amazing! Breakfast was interesting - scrambled eggs are much better than their omelettes. Meals were challenging. No alcohol at this Resort; it is a pretty strictly Muslim run. Only one restaurant, you can't walk to another area; you must take a long boat to Railay Bay. We will stay there next trip. This is a great Resort, if you want low-key relaxation, not to be bothered and you don't mind not much to do.
Stayed 3 nights in Jun 2018
Response from Phaisan on Jul 11, 2018
Thank you for taking the time to review our property, your comments are very much valued.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
I really enjoyed staying here. Each room is its own tree house with one windowed wall over the sea and surrounded by trees. It's about a half mile walk from the main beach and most shops and restaurants but the restaurant on site is nice. The pool is in a lovely setting looking out over the sea and there is a little private beach with a hammock. The staff were friendly and helpful. Only 2 criticisms are that the mattress was a bit firm and the longtail boats were a bit noisy in the morning but the setting more than made up for it.
Stayed 3 nights in Jun 2018
Response from Phaisan on Jun 29, 2018
Thank you for taking the time to review our property, your comments are very much valued.

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view resort - it was a pleasure
Great hotels and as the name says great views. Friendly staff and good breakfast. It was nice to be a 10 min walk from Railway and added to the chilled atmosphere. Didn't hear the boat noise
Response from phaisan on Apr 13, 2018
Thank you for taking the time to review our property, your comments are very much valued.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible service with green boat shuttles to Railay’s East. There’s are a lot hills on the grounds; so be aware if you or have a condition preventing you from walking.
Stayed 2 nights in Mar 2018
Response from Phaisan on Mar 28, 2018
Thank you for taking the time to review our property, your comments are very much valued.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Phaisan on Mar 9, 2018
Thank you for taking the time to review our property, your comments are very much valued

6/10 Okay

chris, gibsons bc

Liked: Cleanliness, staff & service, property conditions & facilities
Far from the action but that’s ok
We stayed here four nights , bungalow was spacious , clean and private . Located at the end of East Railay there is a ten to fifteen minute walk to get to town , which you will want to do as the restaurant isn’t that good and they don’t serve alcohol. Besides that all the sites are a walk away , West Railay Beach , caves and climbing. The resort has a lovely pool area but access to the bungalows , because they’re all built on the side of a hill , would be difficult if you had mobility issues . This is a lovely place but the long boats going by at all hours of the night are very loud and could cause sleepless nights . Lovely spot with conditions .
Stayed 4 nights in Feb 2018
Response from Phaisan on Feb 22, 2018
Thank you for your comments. I apologize for the problems that you encountered during your last stay.

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great hotel with low competence staff
The hotel itself is amazing. The pool, rooms, balcony - just great. However, we booked the for New Year's Eve and a couple of days after. After it was booked I got an e-mail confirmation which clearly stated that Gala Dinner is included. We came to hotel late, when Gala dinner was supposed to start after an hour. To our question about Gala Dinner the reception says - it is not included. I show the e-mail, they nod but still say it cannot be included. Their argument: "Gala Dinner is xx per person, it cannot be covered by just your room price (showing us some calculations)". Well, is it my problem, that their numbers do not add up? Their solution to the problem? "You should call Expedia to refund your Gala Dinner". I don't know if it is us who are supposed to call Expedia? But I get a feeling that hotel should settle their problems. I agreed to call Expedia myself. It was an hour long call. The Expedia rep has put me on a long hold to check the details and to talk to hotel herself. After this, she says that the Gala Dinner is indeed included and it is settled with the hotel. So we went to reception to get our Dinner . The manager disagrees and to our question who talked to Expedia rep he said he does not know. After long, sad conversation I call Expedia again, we find the person to whom Expedia talked and get our coupons (took us 3 hr). I NEVER saw such communication issues. Supervisor agreed with Expedia, did not tell anyone at reception and left to do some other stuff? Wow!
Stayed 3 nights in Dec 2017
Response from Phaisan on Feb 22, 2018
Thank you for your comments. I apologize for the problems that you encountered during your last stay. 

8/10 Good

Blossomae , Bangkok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place ,Close to nature and very peaceful.
I was there with my family for first time in Krabi. It was so impressive. My 2 sons love there so much. peaceful and beautiful nature . even we had to walk a long way to have dinner in the centre of Rairay beach but along that way was very nice nature trail for them . Wish to go back again soon.
Stayed 2 nights in Dec 2017
Response from Management team. on Dec 12, 2017
Dear Blossomae Thank you very much for choosing to stay with us, during your vacation. And appreciate your recommendation for the hotel and the location. We apologize for the some inconvenience and have a good approach to improving the future. Thank you for staying with us again, and we look forward to another chance to serve you.

4/10 Poor

Natalia

Disliked: Cleanliness, staff & service
Food poisoning and mice.
Wasn’t bad until I got food poisoning from room service I order on my last night. I woke up very sick the next morning, unable to leave my room therefore being forced to stay an additional day. We were charged twice as much as we originally paid even though it was their food that made it impossible for me leave the toilet let alone my room. We lost out on other arrangements previously made for our trip including flights, transportation and hotel. Then that same night I find mice in our room. When I brought it up to management they were very unapologetic and unaccomdating. According to management having mice in the rooms are a normal accuranse.
Stayed 2 nights in Nov 2017
Dear Natalia Thank you very much for choosing to stay with us, during your vacation. We apologize for the problems that you encountered during your stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. If it is convenient, I would like to discuss your experience further. So that I might learn more about how to improve our property and service for you and our other guests. Thank you for staying with us again, and we look forward to another chance to serve you. Best Regards, Management Team.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it's best for couple who wan to stay away from crowds.
Stayed 1 night in Nov 2017

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
temporarily ...drop out of life and enjoy
If you like an isolated (quiet, peaceful, ignore the world) place (with almost all of the amenities) - it's at the end of the trail in Railay East. I'm an older man, and sometimes this kind of place is just perfect. And this was a nice sometimes. It was my second trip to Railay (stayed elsewhere the first time), and I would certainly come here again! The only negative is that there is no alcohol served or sold. But that's not important.
Stayed 3 nights in Oct 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a pretty secluded out of the way location so it's a pretty inconvenient walk with luggage in humidity after getting off a boat to drag on a long dock and a long trail. It's easy to find just the most out of the way venue. It's a nice place, nice room, but pretty far away from everything so it's a good amount of walking to all the restaurants and beaches.
Stayed 1 night in Sep 2017

2/10 Terrible

Franziska

Liked: Cleanliness, room comfort
Disliked: Staff & service
Holiday ruined
It COULD have been great but our first room was directly next to a bungalow under construction and there was electric sawing, hammering all day. I mean you do not book the Resort Furthest away from everything in order to arrive at a building site !It COULD have been great but our first room was directly next to a bungalow under construction and there was electric sawing, hammering all day. I mean you do not book the Resort Furthest away from everything in order to arrive at a building site !
Stayed 2 nights in Sep 2017

8/10 Good

Asier, london

Liked: Property conditions & facilities, room comfort
12 Nights
Very beautiful hotel. Rooms close to the sea are very noisy as you can hear the boats. Manager closed the pool for renovation for last 2 days and no refund was made despite promises.
Stayed 12 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2017

8/10 Good

Marion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not realise there was a shuttle service so walked 15mins uphill with backpacks to the hotel.
Stayed 1 night in Jul 2017