3 outdoor pools, open 7:00 AM to 7:00 PM, sun loungers
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Reviews of Twin Lotus Resort and Spa - ADULT ONLY

4.5 out of 5
Twin Lotus Resort and Spa - ADULT ONLY
199, 399 Moo 1, Tambon Saladan, Ko Lanta, Krabi

Reviews

8.8

Excellent

Rating 10 - Excellent. 179 out of 324 reviews" "
Rating 8 - Good. 111 out of 324 reviews" "
Rating 6 - Okay. 17 out of 324 reviews" "
Rating 4 - Poor. 8 out of 324 reviews" "
Rating 2 - Terrible. 9 out of 324 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Simona

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience and a wonderful peaceful resort. From the moment we checked in until check out. We were there for our 20th anniversary and they upgraded us to an amazing private villa with our own private plunge pool and bathroom all outside. I can’t think of anything that was terrible. Staff were friendly, great breakfast and close with tuk tuk to Saladan market/ walking street.
Stayed 5 nights in Feb 2024

8/10 Good

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, good location, great staff
Wonderful people and a lovely hotel. Everything was nice a quiet for the whole trip and the location right next to the beach was brilliant. Breakfast in the morning was great, but otherwise food was just okay - definitely recommend checking out the local places for dinner instead! Rooms were small for the price (we had the Garden Villa) but functional and clean. I used the laundry service whilst we were there which was quick and reasonably priced. You could likely get it cheaper by going to one of the local places (where you pay per kg) but it was nice to have it delivered to the room. We organised a transfer through them from Krabi Airport which was well worth the price as it’s a long drive (~2 hours). We also used the hotel to help organise a hire car to drive and see the island which was seamless. We would definitely return if visit Krabi again!
Stayed 6 nights in Dec 2023

8/10 Good

Angele

Stayed 6 nights in Dec 2022
Response from Sasatass on Jan 25, 2023
Thank you very much for your kind feedback.We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and chill out.
Very relaxing stay. Great room , good food, nice quiet beach to walk and swim.
Stayed 3 nights in Dec 2021

8/10 Good

Noam

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Glorious location. Lovely beach and pool area. Fabulous sun sets. Walking distance to local restaurants and bars.
Stayed 10 nights in Feb 2020
Response from Jirawan Lansai on Feb 22, 2020
Dear Guest, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Chen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you!
Thanks so much to MIchelle from the front desk and Bam from the house keeping that made our stay simply AMAZING!
Stayed 4 nights in Oct 2019
Response from Jirawan Lansai on Nov 22, 2019
Dear Chen, Thank you very much for your kind feedback we will share to all staff especial Michelle and Bam. We are looking forward to welcome you back to our resort again.

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2019
Response from Jirawan Lansai on Sep 22, 2019
Dear Isabella, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my beach front villa. It was amazing. I didn’t want to leave
Stayed 3 nights in Aug 2019
Response from Jirawan Lansai on Aug 13, 2019
Dear Guest, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again Regards,

6/10 Okay

S&J

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It definitely has a hostel feel. The room we got seemed new and was super cute with a private pool and outdoor washroom. The other buildings, main building with restaurant and bar, definitely needs an upgrade ! No darts for the dart table and a pool table that needs to be replaced. The whole property is pretty decayed but the room was great. We didnt eat here except breakfast which was ok. We switched rooms as they "upgraded" us to ocean view but it was very dungeony and I dont think the bed linens were changed. We changed back to the newer rooms with outdoor washroom. Dirty beach with garbage. The layout is really weird as well ... overall needs an upgrade but you're going out everyday and only need a place to sleep I'd say book in the newer rooms.
Stayed 4 nights in Jul 2019
Response from Jirawan Lansai on Aug 7, 2019
Dear Guest, Thank you very much for your kind feedback we will share to all staff and will improve for high quality of service. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Staff was awesome. Clean. Best beds in the whole wide world.
Stayed 3 nights in Jul 2019
Response from Jirawan Lansai on Aug 2, 2019
Dear Maria, Thank you very much for your kind feedback we will share to all staff. we are looking forward to welcome you back to our resort again. Regards,

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is is spilt in two.. the new lodges where we stayed and the older restaurant/dining area. Where we ate our Breakfast was quite dated in comparison to where we were staying. Over all it was very nice.
Stayed 4 nights in Jun 2019
Response from Jirawan Lansai on Jul 2, 2019
Dear Guest, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice quiet location nice room great staff. Comfy bed
Stayed 4 nights in Jun 2019
Response from Jirawan Lansai on Jun 21, 2019
Dear Guest, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, very clean and tidy and made us feel special... really nice place and very friendly... The spa is exceptional...! Cannot find anything bad about this hotel overall a fantastic surprise... I'll be back...!
Stayed 3 nights in May 2019
Response from Jirawan Lansai on May 16, 2019
Dear Guest, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing stay, great beach location
Great resort in a lovely location right on a beautiful long sandy beach which was quiet and clean. Service at the hotel is good, we had a problem with the air conditioner in our room but it was fixed quickly. Transfer to the next island was arranged quickly, easily and cheaply via the hotel tour desk, very helpful and friendly staff. Breakfast was great choice and quality even for vegetarians. Pools and sun beds are great. Nearby restaurants are good and a short walk along the beach or down the street. Very quiet but that’s what we wanted. Lovely relaxing stay. Good value.
Stayed 3 nights in May 2019
Response from Jirawan Lansai on May 6, 2019
Dear Kim, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Jirawan Lansai on May 6, 2019
Dear Guest, Thank you very much for your kind score . We will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at the Twin Lotus Resort for our honeymoon. We booked an oceanfront room. The room was beautiful, and view was spectacular. Breakfast every morning was delicious, there were tons of options and service was fantastic. The only issue we had during our stay is the first night we arrived when they were having a BBQ buffet out on the beach. We checked in around 8pm and when we checked in the concierge told us about the beach buffet and that it was going on until 10pm. We arrived at the buffet at 8:30pm with barely any food left. The server told us the buffet ended at 9pm, and that they wouldn't be replenishing any of the buffet anymore. We were disappointed but then decided to just order off the regular menu because we were tired from traveling all day. The food off the menu was not good, and the service was terrible. Our server didn't even say hello or goodbye to us. No thank you or anything. She just asked what we wanted, walked away.. dropped off food & drinks and then walked away.. handed us our bill and then walked away. We expected more for how much we were paying. We went to the front desk the next morning to tell them what happened and all we got was a quick apology. The rest of the stay was great, but not a great first night being welcomed on our honeymoon.
Stayed 5 nights in Mar 2019
Response from Jirawan Lansai on Apr 29, 2019
Dear Guest , Thank you very much for your kind feedback we will share to all staff and will improve for high quality of service. We are looking forward to welcome you back to our resort again. Regards,

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Jirawan Lansai on Apr 27, 2019
Dear David, Thank you very much for your kind score we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Tiff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was stunning and the morning breakfast had alot to choose from. The walk from the rooms in the back was pleasent. The staff were so helpful and nice.
Stayed 2 nights in Apr 2019
Response from Jirawan Lansai on Apr 27, 2019
Dear Tiff, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from Jirawan Lansai on Apr 23, 2019
Dear Guest, Thank you very much for your kind score we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the breakfast, rooms and gym very good, hard to get a spot at the main pool, but plenty of other pools to use
Stayed 3 nights in Apr 2019
Response from Jirawan Lansai on Apr 9, 2019
Dear Guest, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort. Regards,

10/10 Excellent

Patrick, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge rooms and comfy bed. Great breakfast with a beautiful outlook.
Stayed 3 nights in Mar 2019
Response from Jirawan Lansai on Apr 5, 2019
Dear Patrick, Thank you very much for your kind feedback we will share to all staff . We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Haris, Kuala Lumpur, MY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my trip, the room was so stunning with seaview and clean. Really love the aromatic scent.The breakfast is really awesome and really worth it. Great location, excellent swimming pool with coolest sunset view. All the staff was really polite and kindness. LOVE IT!!
Stayed 1 night in Mar 2019
Response from Jirawan Lansai on Apr 2, 2019
Dear Haris, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

8/10 Good

Lucy

Liked: Cleanliness, property conditions & facilities, room comfort
Almost 5 out of 5 but some niggles
I was quite worried arriving at this resort given some of the very negative reviews recently, especially centring around the "upgrading" of rooms to the new part of the resort. We were upgraded in the end from our booked Superior rooms to Private Pool Deluxe Rooms in this new part. This bit of the resort used to be an adjoining property (Pilanta) but was in November 2018 completely renovated and is now a proper part of Twin Lotus. These rooms are equidistant from the beach as the Superior/"garden" rooms. They are based around a lovely large pool. Although at the back of the resort they are only approx. 4 mins walk (even in the heat!) from reception/breakfast/pool/beach area. There are golf buggies if you don't want to walk. The private outdoor bathroom/lounging area with private pool was lovely and not overlooked by anyone. I was worried about mosquitos but was not troubled at all. The room was spotless and promptly cleaned everyday. The complimentary water in the fridge everyday was a nice touch. The bed was SUPER comfy! Really nice and quiet part of the resort. The air con was very effective. My only room gripe was the pool was not cleaned despite putting the "please clean my pool" sign daily. There was a lot of grime on the tiles above the water level, so this needed a good scrub. The breakfast was pretty good, however annoying that at 9.30am there were low/no stocks of lots of things and breakfast runs until 10.30am. Staff biggest disappointment as not very friendly.
Stayed 6 nights in Mar 2019
Response from Jirawan Lansai on Mar 26, 2019
Dear Lucy, Thank you very much for your kind feedback we will share to all staff and will improve for high quality of service. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from Jirawan Lansai on Mar 22, 2019
Dear Jessica, Thank you very much for your .kind score we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Ciara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel on beach
Stayed 4 nights in Mar 2019
Response from Jirawan Lansai on Mar 18, 2019
Dear Ciara, Thank you very much for your .kind score we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a lovely resort with the friendliest, most helpful staff. That said, my friend and I booked the beach front suite, wanting to spend the money for this room upgrade. We requested two twins, but were told those were fully booked when we arrived. They did however move us the next day. Also, our room was next to some construction materials, which given what we paid, was disappointing. Otherwise, the hotel property was beautiful. Although we loved the hotel overall, we did not feel we got our $$$ worth with that specific room.
Stayed 4 nights in Feb 2019
Response from Jirawan Lansai on Feb 15, 2019
Dear Guest, Thank you very much for your kind feedback and we are very sorry about the bed and all that made you was disappointing. We will improve for high quality of service. We are looking forward to welcome you back to our resort again.

8/10 Good

Verified traveler

Stayed 5 nights in Feb 2019
Response from Jirawan Lansai on Apr 2, 2019
Dear Guest, Thank you very much for your kind score we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Lisa, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heavenly
Beach villa was a 5* dream experience. Beautiful peaceful beach with amazing sun sets and swimming. Breakfasts were amazing and adults only was a nice break. Felt like we were on our honeymoon.
Stayed 3 nights in Feb 2019
Response from Jirawan Lansai on Feb 15, 2019
Dear Lisa, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Cathy, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We couldn’t fault this hotel. Perfect beach location. Local bars and restaurants- a short stroll away. Fantastic sunsets and cocktails. Helpful staff.
Stayed 7 nights in Jan 2019
Response from Jirawan Lansai on Feb 11, 2019
Dear Cathy, Thank you very much for your kind feedback we will share to all staff. We are looking forward to welcome you back to our resort again. Regards,

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2019
Response from Jirawan Lansai on Jan 15, 2019
Dear Guest, Thank you for your score we will improve our service . We are looking forward to welcome you back to our resort again. Regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location. I travelled there with family for 3 nights. Staff and property was good. I will definitely return
Stayed 3 nights in Dec 2018
Response from Jirawan Lansai on Dec 22, 2018
Dear Guest, Thank you very much for your kind feedback. We will share to all staff. We are looking forward to welcome you to our Resort again. Regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, the island is bigger than we expected, but the hotel was really beautiful and well maintained. Our room was right on the edge and we would have preferred one a bit closer to the pool and beach. The breakfast was good quality and the food at the cafe on the beach was also decent. The weather on the islands was a bit up and down at this time of year with rain and wind occasionally, but very warm and humid. Some days were beautifully sunny. The wifi in the hotel was quite poor and this was the most disappointing thing for us as it dropped out quite a lot and was slow when it was connected.
Stayed 3 nights in Dec 2018
Response from Jirawan Lansai on Dec 19, 2018
Dear Guest, Thank you very much for your kind feedback and we will share to all staff . And for the wifi we will improve to high speed than at moment for quality of service. We are looking forward to welcome you back to our Resort again. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful infinity pool right next to the beach. The beach has soft sand and gentle, calm warm ocean water. Breakfast buffet was solid with a lot of choices. The room was spacious and the shower was very nice. There were some mosquitoes that kept getting in - I think the screens in the bathroom weren’t fully effective.
Stayed 3 nights in Nov 2018
Response from Jirawan Lansai Ms. on Dec 16, 2018
Dear Anonymous, Thank you very much for your kind feedback. About the mosquitoes in the room and the screens in the bathroom we will improve it for the quality of service. We are looking forward to welcome you back to our resort. Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel very good location!!!super nice staff!!
Stayed 4 nights in Nov 2018
Response from Jirawan Lansai Ms. on Dec 16, 2018
Dear Anonymous, Thank you very much for your kind feedback. We will share your feedback to all staff. Looking forward to welcome you back to our resort again. Regards,

8/10 Good

Nida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
November ‘18 in Twin Resort
The stay was good, the resort is beautifully located on the long beach. However the air conditioning in the room needs to be fixed. The daytime is extremely hot in resort’s room.
Stayed 2 nights in Nov 2018
Response from Jirawan Lansai Ms. on Dec 16, 2018
Dear Nida, Thank you very much for your kind feedback and please kindly accept our apologize for your inconvenience about the air-condition during stay with us. Please be inform that we was fixed it already. Looking forward to welcome you back to stay with us again. Regards,

2/10 Terrible

Chris, Karon Beach

Disliked: Staff & service, property conditions & facilities
Not what is pictured online. Plus many more issues
Arrived at property, looked nothing like ads on Expedia. Staff could not find reservation prepaid buy Expedia. Left property and was told no refund, but could wait an hour or more for a room. Asked to sign in under different name and country on paperwork. Refused to sign under wrong name. Called Movenpick Resort and got immedite help and room.
Stayed 4 nights in May 2018
Response from Conny J on Aug 15, 2018
Dear Chris I am very concerned about your revue, first of all all the photos in expedia is exactly what Twin Lotus resort in Koh lanta looks like, second concern is that you called Movenpick what you got immediate help and room Movenpick resort is 6 hour away by car from Koh Lanta, the nearest Movenpick is in PHUKET, Twin Lotus resort is on Koh Lanta Island so i dont know where you have been KInd regards Jan Conny Johansson General Manager

10/10 Excellent

judy, Montreal, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise on earth
This hotel is just perfect! The stagf is extraordinary! They take good care of us! The place is nicel, clean. Beautiful! The beach is sooo nice! The breakfast is delicius!
Stayed 3 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel on the beach!
Great location, beautiful views, excellent staff!
Stayed 3 nights in Apr 2018

10/10 Excellent

Lauren, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Beachfront Resort
Everything went so smoothly from check in to check out. The hotel is absolutely beautiful, with breakfast and the pool area looking right over the beach: definitely worth getting up early for. Kayaks and paddle boards are available for hire on site as well as scooters for zooming around the island. They also organised a four island tour for us. The buffet breakfast was amazing and all of the bar and wait staff are so lovely. Our room was the most basic standard double and it was still huge. Massive bathroom and a screen door which was much appreciated if you like fresh air at night like we do. The only thing was we had a few mosquitos in our room from check in but nothing to stop us staying here again. I cannot wait to revisit Koh Lanta and stay at Twin Lotus again!
Stayed 3 nights in Apr 2018

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyable stay
Overall good, despite a bad start when they failed to pick us up at the Airport as arranged, all other aspects good would stay again

8/10 Good

Sascha Wenaweser

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good hotel...but not at first sight!
The staff was very welcoming, attentive, friendly and helpful at all times! Thanks for making us feel good! The beachfront villa was well maintained and in very good condition. We liked the design, the coffee mashine and the large bed. The patio was nice and around the villas the garden was good. But I missed the rain shower in the bathroom and WIFI wasn’t good. Also, it would have been great to provide water outside the villa to clean feet. The beach is wonderful with bars/restaurants and the hotel provided enough quality deckchairs and towels. We’ve had a wonderful and romantic private dinner at the beach. It was well organized and a special experience for us. We enjoyed our stay very much. However, the first impression at the lobby was a bit disappointing. The garden there looks sparse. The lotus ponds look bad and that stream over which a bridge leads to the villas was litterally horrible. The pool at the beach looked nice, but the bar, and that boccia field looked run down. They should ensure everything looks like it should in a five-star hotel. Even though we enjoyed our stay, they entirely failed to overwhealm with a first impression. Room service once took away our fruits. I asked and they said, they‘d look into it and call back. No call, no replacement. Other than that houskeeping and room service is good and they clean thoroughly. At second glance, the hotel manages to make you feel good, especially because of the people working there and the good villas.

6/10 Okay

Stacey, Fort Saskatchewan

Liked: Staff & service
Close to the Beach. Rooms Needs Some Work
We booked 6 nights at the Twin Lotus. Upon arrival we were told our original room was not available for the first night and they placed us in the 900 wing (older section) of the resort. This was very far away from the main lodge and the beach. We had the option to move to our reserved room after the first night but opted to stay in the room they gave us (they gave us daily food vouchers). We opted to stay as we typically don't spend much time at the resort but like to travel around. The staff were very nice. I would recommend that the rooms in the 900 wing be updated and they try harder to avoid overbooking rooms. I think if I went back to Koh Lanta I would pick a more central resort or apartment as it was pretty far away from the main street.
Stayed 6 nights in Feb 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Fabulous hotel, the staff are amazingly helpful and polite, we were upgraded and the villas were beautiful and comfortable. We rented a motorbike for a few pounds a day and it is very safe riding around the island, everything moves quite slowly, and the drive along the beach road to the national park is very beautiful, otherwise take cheap tuk tuks. The hotel is very close to Saladan Pier with all the restaurants etc. Loved this hotel and could not fault it. We will be back
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Stayed 3 nights in Jan 2018

6/10 Okay

HayleyN25, London

Disliked: Property conditions & facilities
Good for Koh Lanta Standards
My husband and I stayed at the twin lotus hotel for 5 nights. My review is fully based on a number of caveats that should be bourne in mind, including the island has only had western influences in the past 10 years and the staff clearly try very hard. A 5 star on Koh Lanta will be no more than 3 for western standards. On arriving to our pool villa I found a very large centipede on the room. These can bite. The spa bath did not work and upon running water into the bath two red parasites were in the water. I asked to be moved roomed based on what I had seen and the manager was very happy to accommodate us and move us to a high level room. Not having the private pool was not a concern as it did not look appealing not particularly clean, albeit that was my personal opinion and I did not actually test the cleanliness of the water. We had a full body Thai massage at the resort spa. This was great and the service impeccable. We stayed over New Year’s Eve and the resort were putting on a gala dinner. As my caveats above, the staff clearly tried very hard however I did not enjoy the buffet and the entertainment was more 1980’s butlins, however to the Thai people it was very impressive. My husband and I were initially charged 5000 bht per person to attend. I found this unfair as we were not told of an additional charge and we were prevented from using the facilities I.e. restaurant and pool bar. We had no choice but to attend the gala dinner. The fitness centre was adequate.
Stayed 5 nights in Dec 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Twin lotus deluxe beach front villa
The resort is excellent. Quiet, clean and the pool at sunset is spectacular. Breakfast is ok. The staff are very friendly and helpful. You are near to the town but all of the restaurants have gone western and are expensive.
Stayed 7 nights in Dec 2017

8/10 Good

Patrick, Chiangmai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the beach and quiet
We do love our teip here. All the staff are friendly. Recommend to inforce all food and beverages knowledge and presentation of food will be more valued.. will back soon
Stayed 1 night in Dec 2017

2/10 Terrible

kim, Vancouver, BC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unkept property
Staff does not speak or understand english. Food quality was marginal. There was only one restaurant. I would give it a 2.5 stars.
Stayed 2 nights in Dec 2017

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We loved the hotel, children what’s not to like? It was a lovely relaxing break. The room was very nice and the food was good too. Food and drinks much cheaper outside the hotel.
Stayed 6 nights in Nov 2017