Garden

Reviews of Spatz Aparthotel

3.5 out of 5
Spatz Aparthotel
Ul. Miodowa 11, Kraków, Lesser Poland

Reviews

8.4

Very Good

Rating 10 - Excellent. 200 out of 576 reviews" "
Rating 8 - Good. 297 out of 576 reviews" "
Rating 6 - Okay. 55 out of 576 reviews" "
Rating 4 - Poor. 19 out of 576 reviews" "
Rating 2 - Terrible. 5 out of 576 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Geoff

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good older building that has been updated. Would def stay again.
Stayed 1 night in Sep 2023

10/10 Excellent

Deborah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little gem
Fabulous stay in a very good location. Plenty of bars and restaurants to suit all close by. The courtyard is a lovely spot to enjoy a glass or two and the bar area has a good selection of drinks. Rooms were clean, spacious and well appointed, though we thought ours needed a dressing table.
Stayed 4 nights in Jul 2023

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Very nice hotel close to the centre of Krakow and everything is within walking distance for everything else. Trans also running close by to get you further afield. Stayed on my own and was put in the top floor and I must say the room is a little small with nowhere to store your luggage if staying for more than a few days. Clothes hangers were provided so you can hang your items on coat hooks. The rooms on the top floor have a sloping roof so if you're tall like myself you tend to hit the ceiling a few times. Everybody else I spoke to had a great time so I must have been the exception? There was a fridge in the room and everything was spotless with a choice of a radiator or air con. The breakfast was the highlight with a vast amount to choose from from hot to cold there was something for everybody including cakes. The staff were all very pleasant and willing to help you with anything. At the end of the day the bar is a nice place to relax.
Stayed 3 nights in Mar 2023

6/10 Okay

Teodoro

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice service but not impressed with condition of hotel
Stayed 2 nights in Mar 2023

10/10 Excellent

Samantha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, great breakfast and good location
Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great base
Great base for exploring. Near to plenty of restaurants, the tram and easy walking distance from some of the main sites.
Stayed 4 nights in Jan 2023

8/10 Good

Christine

Liked: Staff & service, property conditions & facilities
A small hotel within walking distance of many of the attractions in Krakow. Basic but comfortable accommodation, breakfast option good and sets you up well for a day of sight seeing and adventure. Staff friendly in the hotel.

8/10 Good

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Renata

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, amenities
Hotel dobrze usytuowany, z dobrym zapleczem gastronomicznym. Niestety obsługa nie jest zbyt profesjonalna. Są to zazwyczaj młodzi ludzie, co nie jest czymś złym, ale nie wszyscy są dobrze przeszkoleni do obsługi. Pokoje nie są zbyt dobrze wycziszone od strony drzwi.
Stayed 2 nights in Oct 2022
Response from Daria Samoilenko Kierownik Recepcji on Nov 24, 2022
Drogi Gościu, Dziękujemy za podzielenie się opinią o pobycie w Aparthotelu Spatz. Jest nam niezmiernie przykro z powodu obsługi, przeszkolimy nasz personel do odpowiedniego poziomu.Po woli zbliżają się święta i chcemy zaprosić Państwa spędzić święta Bożego Narodzenia w magicznym Krakowie.Z poważaniem, Daria SamoilenkoKierownik Recepcji

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Verified traveler

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel will come back!
Great service they give you a free drink when you arrive! Beds are comfortable and the breakfast is really good!
Stayed 3 nights in Aug 2022

10/10 Excellent

JoAnn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable place to stay with a great staff.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

10/10 Excellent

Penelope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful hotel in the heart of the old Jewish Quarter. The staff were friendly and welcoming, the food was lovely and we loved the garden at the rear of the hotel. I spent a couple of late afternoons in the garden with my Kindle and a G and T for company. The staff arranged for a cake, balloons, a bottle of bubbles and a card for my husband's birthday on the Friday - his face was a picture when we went back to our. room I would recommend this hotel to anyone and would most definitely stay here again. Thank you to all the staff at the hotel for making our stay such a pleasure.
Stayed 6 nights in Jun 2022

8/10 Good

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Close to to everywhere. Clean and quiet
Stayed 4 nights in Sep 2021

10/10 Excellent

Grazyna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

David

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
9 Rooms Booked
Our room was a bit small as were some of the others in the group, but some were bigger. Great location, breakfast was also very good. Hotel was fine for a short city break.
Stayed 3 nights in Jan 2020
Response from Aleksandra Rożek on Feb 7, 2020
Dear Guest, Thank you very much for sharing your opinion. Kind regards,

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money good location ideal for short break
Stayed 3 nights in Jan 2020
Response from Aleksandra Rożek on Jan 23, 2020
Dear Guest, thank you very much for giving your opinion on our hotel. We hope to see you again soon in Kraków. Kind regards,

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Excellent stay and the staff were very helpful and polite.The location is reasonable if we get to the Square. The room was smaller than expected but it was tidy and clean. Under the beds need to be hoovered. Apart from that, the value for money was excellent :)
Stayed 3 nights in Dec 2019

4/10 Poor

Rachelle, Vancouver

Traveled with family
Liked: Staff & service
I didn’t really enjoy this property. The beds weren’t that comfortable and the blankets were more like thin duvets wrapped in large sheets. They were too big for the single beds and were hard to keep in the bed at night.
Stayed 3 nights in Dec 2019
Response from Marta on Jan 12, 2020
Thank you for your opinion about Spatz Aparthotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Marta Kutrzeba on Jan 14, 2020
Thank you for choosing our Spatz Aparthotel. Thank you for your opinion!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Location and breakfast excellent.The staff were very helpful,nothing was any trouble.Also very good with local knowledge.
Stayed 3 nights in Nov 2019
Response from Marta Kutrzeba on Jan 14, 2020
Thank you for choosing our Spatz Aparthotel. Thank you for your opinion!

10/10 Excellent

John, Leeds

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The availability of having breakfast upto 12 noon therefore not having to rush to get up,The staff were outstanding,very pleasant young people.Also the food was excellent whether breakfast or using the restaurant for evening meal,Only downside is that there is no lift so if you struggle with steps try to get a room on the first floor,Overall highly recommended,
Stayed 4 nights in Nov 2019

8/10 Good

DEREK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Marta Kutrzeba on Nov 22, 2019
Thank you for rating us!

10/10 Excellent

Marie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great trip
Amazing location and great place to stay
Stayed 6 nights in Nov 2019
Response from Marta Kutrzeba on Nov 20, 2019
Thank you for rating us and for your kind words!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Toilet was disgusting, no management controls evident, looks to being run by young kids possibly due to costs as very cheap but cleanliness and service cost very little but are critical in this industry
Stayed 4 nights in Nov 2019
Response from Marta Kutrzeba on Nov 20, 2019
Dear Guest, Thank you for your review. We hope you had a better experience. I can make you sure that our management is experienced and well working. Please accept our apology caused by our cleaning service. Regards.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a welcoming and cosy hotel,in a very convenient spot. It's in Kazimierz,but is also about 10 minutes walk from Rynta courteous a
Stayed 3 nights in Nov 2019
Response from Marta Kutrzeba on Nov 22, 2019
Thank you for your nice comments. we hope to see you here again!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Marta Kutrzeba on Oct 12, 2019
Thank you for rating us. We hope to see you again!

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A well placed hotel within walking distance of Schindlers Factory and the old town square . Breakfast was continental buffet and English was easy to order . The reception staff were very friendly and helpful . Can’t fault this hotel , would definitely come back .
Stayed 4 nights in Sep 2019
Response from Marta on Oct 12, 2019
Dear Guest, Thank you so much for your kind review. We are glad that you had a great stay with us! Especially we are glad that you appreciate our breakfast and staff! We hope to host you here again on your next visit to Kraków! Yours sincerely, Marta Kutrzeba

8/10 Good

Verified traveler

Liked: Property conditions & facilities
Good location, helpful staff , rooms are small maids weren’t great changed bed clothes and left covers on floor , emptied rubbish and then forgot to take it
Stayed 4 nights in Aug 2019
Response from Marta on Sep 12, 2019
Dear Guest, thank you for your opinion. All your comments are really important for us. Of course there are some points we need to improve, and we will do our best to make our cleaning service better. Please feel free for a revisit. Yours sincerely - Marta Kutrzeba

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Marta on Sep 8, 2019
Thank you for rating us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Restaurant and bar on site. Staff very helpful and friendly
Stayed 3 nights in Aug 2019
Response from Marta Kutrzeba on Aug 26, 2019
Thank you so much for your short review! We hope to see you again! Regards, Marta Kutrzeba

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Our room was on the top floor. When we got there the blinds in the sky lights in the ceiling were open letting the sun heat the room. This resulted in extremely hot temperature in the room in addition to the outside temperature in Krakow being 30 degrees. The air conditioner did not work. The manager attempted to provide different rooms at another property which were not satisfactory to us since 1 of the rooms did not have air conditioning and in the other property the 2 of us would not be in the same room. Not pleased with this hotel at all.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Staff were friendly and helpful , hotel was clean. Breakfast was good
Stayed 5 nights in Jun 2019
Response from Marta Kutrzeba on Jun 30, 2019
Dear Guest, Thank you so much for your opinion. We hope to see you again! Yours sincerely, Marta Kutrzeba Front Office Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, close to central square (10 mins walk) and Jewish Quarter. Friendly staff, good service, food and drink.
Stayed 3 nights in Jun 2019
Response from Marta Kutrzeba on Jun 30, 2019
Dear Guest, Thank you so much for your opinion. We hope to see you again! Yours sincerely, Marta Kutrzeba Front Office Manager

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. The hotel is in A very good location surrounded with bars and restaurants. The hotel room was a good size. The only negative was the room we stayed in didn’t have air conditioning. A fan was provided but it was still very hot.
Stayed 4 nights in Jun 2019
Response from Marta Kutrzeba on Jun 30, 2019
Dear Guest, Thak you so much for your opinion. It is a great news to know that you had a ngreat stay with us even if the temperatures was so high. That is true that we do not have A/C but we do our best to give a fan to cool a little bit. We hope to see you here again! Yours sincerely, Marta Kutrzeba Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great & so friendly & helpful. Only downside was lack of air conditioning as the room was very hot.
Stayed 3 nights in Jun 2019
Response from Marta Kutrzeba on Jun 30, 2019
Dear Guest, Thank you so much for your opinion. Please accept our sincerely sorry because of lack of Aair condition - temperathures in June was extremally high! We hope to see you again! Yours sincerely, Marta Kutrzeba Front Office Manager

8/10 Good

June

Liked: Cleanliness, staff & service, room comfort
Nice though needs a loving hand
We enjoyed our stay at the Spatz Hotel. However we found the hotel a bit run down with worn carpets etc. The beds however were really comfortable and the hotel room clean. We didn't however have airconditioning as it was broken. We stayed right under the roof with two small windows and it was 34 degrees. We were promised that someone would be coming to fix it but no one came. Very disappointing and extremely hot. We were given 2 fans for our room. The hotel bar and beer garden was really cosy with amazing cocktails. Service in the bar slow but great drinks. The area around the hotel is perfect with lots of shops and restaurants and close to the castle and river for cruises.
Stayed 3 nights in Jun 2019
Response from Marta Kutrzeba on Jun 30, 2019
Dear Guest, Thank you so much for your nice review. That is a great honour for us to know that our staff, breakfasts are lovely - it is the best reward we can imagine! Please accept our sincerely sorry about the problems with air condition - we did our best to fix it. Our technicians have been here three times to solve the problem - sorry that we did not informed you. Yours sincerely, Marta Kutrzeba Front Office Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spatz - central and excellent value
Fab hotel in Kazimierz area. 5 mins to great places to eat and drink. Helpful staff and the Reception were so pleasant. Great value for money with a lovely breakfast included. There are no lifts if that my concern you. Room had a safe/ kettle tea coffee/toiletries/ fan / minibar. There is also a garden which was lovely to have a quiet drink in. Central for the main square/ Wawel castle and the river. There was city noise at night but not as bad as nearer the main square. Can’t fault it.
Stayed 2 nights in Jun 2019
Response from Marta Kutrzeba on Jul 2, 2019
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marta Kutrzeba Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in a good location would stay there again
Stayed 5 nights in May 2019
Response from Marta on Jun 7, 2019
Thank you for sharing with us your opinion! We hope to see you again!

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities
We moved to another hotel after booking a triple room for 3 adults at Spatz last year and being given a double room with 3 beds (one of which was a child’s bed) shoehorned into the space with a risk of danger from the overhead bedside lights that then hung over 2 of the beds due to the shuffle along of beds, the only outside light was from a roof window which let the rain in when we opened it for some air! Toilet did not flush well also. Not provided with any suitable alternatives to keep our party together, only to split us up into other rooms across the hotel which is not what we requested when booked.
Stayed 3 nights in May 2019

10/10 Excellent

Marleen, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Delightful hotel. Friendly and helpful front desk staff. There is no lift so staff is ready and willing to help with luggage. Very happy with our choice.
Stayed 3 nights in May 2019
Response from Marta Kutrzeba on May 8, 2019
Dear Marleen, thank you so much for rating us 5/5! That was an honour to host you in Spatz Aparthotel and it is a big reward for us to know that you are very happy of your choice! Hope to see you again! Yours sincerely, Marta Kutrzeba Front Office Manager

10/10 Excellent

ian, Welwyn Garden

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel.
Lovely location and lovely hotel. Good friendly service, good food.
Stayed 4 nights in Apr 2019
Response from Marta Kutrzeba on May 8, 2019
Dear Ian, Thank you so much for your review! We are galad that you liked every aspect of your stay! We hope to see you again on your next visit to Kraków! Kind regards, Marta Kutrzeba Front Office Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and service at the hotel were absolutely amazing. They were extremely friendly and helped me with a variety of things, including: storing my suitcase (which the airline had lost and then delivered to the hotel) while i was out for the night, helping look up the most efficient route to the Salt Mines since I didn't book a tour, storing my bags after I checked out since my flight wasn't until 6pm. Everyone was very pleasant and professional, and it really made my stay!
Stayed 2 nights in Mar 2019
Response from Marta Kutrzeba on Apr 18, 2019
Dear Guest, thank you so much for your excellent opinion about us! That is amazing to know that our staff helped you with everything you need — thank you for appreciating their efforts. We hope that on your next visit to Kraków you will stay with us again! Yours Sincerely, Marta Kutrzeba Front Office Manager.

6/10 Okay

KIM

Traveled with family
Liked: Staff & service, property conditions & facilities
Lovely helpful staff. Good bar. Reasonable breakfast. Rooms comfortable but could have been cleaner. (Dirty under beds, and bathroon tiles)
Stayed 3 nights in Feb 2019
Response from Marta Kutrzeba on Feb 19, 2019
Dear Guest, Thank you so much for your kind review. We appreciate all of your words you said about the breakfasts, staff adn clenliness. We will do our best to improve our services! We hope to see you in the future. Yours Sincerely, Marta Kutrzeba Front Office Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Marta Kutrzeba on Feb 19, 2019
Dear Guest, Thank you so much for such a high rate! We hope to see you here again. Best regards, Marta Kutrzeba

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
Great place to stay, it is nicely positioned within the Jewish quarter and within easy walking distance of the old town and all it has to offer. Breakfast is your usual continental affair but with the addition of the choice of cooked eggs (fried, scrambled, hard or soft boiled), omelette or crepes. There is also the option of a full English breakfast for a charge but to be honest don't know why you would with everything that was on offer. We had a basic double room (two singles pushed together as many of these types of hotels do) which was perfect for a short stay, tea and coffee making facilities and a reasonably priced mini bar (with soft drinks only). The staff were great and couldn't be more helpful.
Stayed 4 nights in Jan 2019
Response from Marta Kutrzeba on Feb 19, 2019
Dear Mark, Thank you so much for your magnificent review about your recent stay. For us it is a great reward to know that our staff was helpful for you! Thank you to for appreciating our breakfasts and for a nice comments about your room. We will definitely wait for your next visit. Yours sincerely, Marta Kutrzeba Front Office Manager