Deluxe Room, Courtyard View | 1 bedroom, pillowtop beds, in-room safe, individually decorated

Reviews of Crystal Suites Chez Helena

3.5 out of 5
Crystal Suites Chez Helena
ul. Szeroka 14, Kraków, Lesser Poland

Reviews

9.8

Exceptional

Rating 10 - Excellent. 32 out of 36 reviews" "
Rating 8 - Good. 2 out of 36 reviews" "
Rating 6 - Okay. 2 out of 36 reviews" "
Rating 4 - Poor. 0 out of 36 reviews" "
Rating 2 - Terrible. 0 out of 36 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, property conditions & facilities
The Crystal Suites Chez Helena Is a very unique lodging opportunity. It was a portion of the home of Helena Rubenstein (famous for cosmetics products) and a unique peek into where she lived in her youth. The unit was modernized with a new bathroom and kitchenette, in a nice neighborhood within walking distance to the old city and with casual restaurants and live acoustic music very nearby. Anna, the manager was great at welcoming us and arranging transportation to the airport after our short stay. I would definitely stay there again if the opportunity becomes available.
Stayed 2 nights in Sep 2023
Response from Anna Czerni, manager on Oct 27, 2023
Dear Steve,thank you very much for your kind review - it was a pleasure to host you and I do hope you'll be back someday!

10/10 Excellent

Anita

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing location. Owner extremely helpful. Had a wonderful stay. Definitely recommend.
Stayed 7 nights in Sep 2023
Response from Anna Czerni, manager on Sep 22, 2023
Dear Anita,thank you very much for your kind feedback, it means a lot. I'm happy that you've enjoyed your stay with us! I hope to have pleasure of hosting you again in the future.All the best!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we arrived much later then expected, Christopher was very attentive, helpful and communicative.
Stayed 1 night in Feb 2020
Response from Anna Czerni, manager on Jun 6, 2020
Dear Guest, thank you very much for your review, it's much appreciated! I'm glad that you enjoyed your stay and I hope that you'll choose us again in the future.

6/10 Okay

Verified traveler

Stayed 4 nights in Oct 2019

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing stay!
An amazing . Could not fault anything about this place. The staff were extremely helpful; even showing me to my room and carrying my bag (I was on my own and my bag was super heavy, coupled with no elevator!). I forget the name of the gentleman who showed me around but he was superb. Location is excellent and the apartment had everything you need - decent bed, great shower and facilities. The extra touches such as coffee and tea, just went above and beyond anywhere I have stayed before. I will definitely be recommending this place to everyone and for the price, it was a bargain. Thank you for a great stay. KR, Miss L Whittingham.
Stayed 5 nights in Oct 2019
Response from Anna Czerni, manager on Jun 6, 2020
Dear Lauren, thank you very much for your lovely review and high score, it really means a lot. I'm glad that you enjoyed your stay and our apartments so much. I hope that you'll choose us again in the future!

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
Amazing hotel, really friendly and helpful staff, decor is fab, located in Jewish quarter, our room overlooked the main road and just above the restaurants, at night we could hear the live band playing to 10 but it was great to hear the traditional music added to the ambience of the hotel, we will be back
Stayed 2 nights in Oct 2019
Response from Anna Czerni, manager on Jun 6, 2020
Dear Christopher, thank you very much for your lovely review, it's much appreciated! I'm glad that you enjoyed your stay and I hope you'll choose us again in the future.

10/10 Excellent

Joette

Stayed 5 nights in Oct 2019
Response from Anna Czerni, manager on Jun 6, 2020
Dear Joette, thank you for high score! We hope you'll stay with us again!

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow stay
Great place to stay right in the heart of the old jewish quarter, apartments are lovely, clean and well equipped stayed in the courtyard apartment. The staff were friendly and helpful would definitely stay here again.
Stayed 4 nights in Sep 2019
Response from Anna Czerni, manger on Jun 6, 2020
Dear Clive, thank you very much for your kind review, I'm glad that you enjoyed your stay in our Deluxe Courtyard apartment. I hope we'll have a chance to host you again!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location
Stayed 4 nights in Sep 2019
Response from Anna Czerni, manager on Jun 6, 2020
Dear Patricia, thank you very much for high score! I hope you'll stay with us again in the future.

10/10 Excellent

Kel

Liked: Cleanliness, amenities, property conditions & facilities
Lovely property in a central location. Courtyard facing room was extremely quiet. Note that there are two crystal suites on opposite sides of the town, I found out the hard way unfortunately.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in heart of Jewish quarter, rooms were clean, quiet and well maintained.
Stayed 4 nights in Aug 2019
Response from Anna Czerni, manager on Jun 6, 2020
Dear Guest, thank you for your review, it's much appreciated! I'm glad that you enjoyed your stay in Crystal Suites and I hope to see you again.

10/10 Excellent

Stephen

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely, smooth, there is a great location for this house and a great history there. Breakfast in a restaurant a couple doors down. Descriptions not clear enough online. It all worked out great!
Stayed 2 nights in Jul 2019
Response from Anna Czerni, manager on Jun 6, 2020
Dear Stephen, thank you very much for lovely review, I'm glad that you enjoyed your stay with us. Regarding breakfasts, unfortunately sometimes we are limited to specific descriptions that are provided on online booking systems, but our reception can always explain with details our breakfast arrangement. I'm glad that you enjoyed your stay regardless!

10/10 Excellent

Verified traveler

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartments are located in a lively square filled with restaurants, bars, book shops and an old Synagogue, now a museum. It is about a 20 minute walk from the main square and also very convenient for walking to attractions in the Jewish area of the city eg, the Oscar Schindler factory and the Ghetto. The square always has several Electric Kart Tour vendors, if required, though we preferred to walk. Despite the liveliness of the surroundings we were never affected by noise in our room. We had the ground floor Patio Apartment which was very nicely decorated and well equipped with a kitchenette, very nice bathroom (with a hot shower) and a roomy bedroom. Access to the patio was via the bedroom and proved a nice place for a nightcap.
Stayed 7 nights in May 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of the Jewish quarter
Great location & helpful staff
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , spacious clean warm apartment, helpful staff Loved the area lots of nice restaurants and quirky bars
Stayed 3 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ticked All Our Boxes
This apartment (no. 5) ticked all our boxes. Located in the Kazimierz, the apartment offers a good choice of restaurants outside the front door, and is a short walk to a tram stop, taxis and mini-market. It is comfortably and smartly furnished with full kitchen, with dish washer, sofa, dining table and chairs, in one room and a separate bedroom with generous cupboard space and a small desk. My only reservation was that the bedroom is small and not much space between bed and walls. OK for us but may be a problem for larger people. The bathroom, with walk-in shower was functional and modern. Plenty of shelf space. It has a washing machine. There is no elevator. Staircase is wide and staff helped with luggage. Wifi was secure and strong. Air conditioning worked well for which we were most grateful as temperatures were high. Reception is normally from 9am to 9pm but staff wait for late or delayed checkins. The reception and cleaning staff were welcoming and helpful in making phone calls and booking taxis. The units are serviced weekly, daily service costs extra but towels were changed every second day at no charge. Breakfast can be taken at extra charge at the nearby Rubenstein hotel. We didn't do this preferring to breakfast in our room with supplies from the minimart. For us, Crystal suites was ideal and I highly recommend.
Stayed 4 nights in Aug 2018

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect nights
Decided to try apartment instead of hotel. Loved this place as there was lots of space and great location. Perfect option to pricier hotel stay

10/10 Excellent

Ellie, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice apartment, lovely staff
Stayed here for 2 nights, really lovely apartment, fantastic amenities and really lovely, friendly staff who can't do enough to help in anyway they can. Would definitely stay here again.
Stayed 2 nights in Nov 2017
Response from Krzysztof Chlebek, Manager on Dec 1, 2017
Dear Guest! Thank you for chosing our Apartments and for your kind words about our staff! We really appreciate your feedback and hope that you will have the chance to stay with us again. Kind regards,

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
I booked four apartments here for 8 of us and each apartment was absolutely beautiful. They had everything you needed and more. Decorated beautifully, clean and tidy and i honestly had the best nights sleep in the very comfy beds! The location is perfect, amazing restaurants right outside your door and the center a short walk away. Honestly could not fault this place at all will definitely be back!
Stayed 3 nights in Oct 2017
Dear Rosie, thank you for complimenting our Apartments. I'm really glad that your nights sleep was the best. This is really important to fully appreciate your holiday and have energy to explore the city! Hope you will have the oportunity to come back and stay with us. Again, thank you very much! Kind regards, Krzysztof Chlebek Manager

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend!
Fantastic! The apartment is cute, comfortable, and in a great location. We had a fabulous time. Great value for the price.
Stayed 2 nights in Aug 2017

8/10 Good

Deborah , Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location
Location was fabulous; receptionists were very helpful; apartment (top floor, #7) was great, except for an annoying humming noise on our last night (perhaps from the A/C in another room below us?) We highly recommend this apartment hotel.
Stayed 4 nights in May 2017

10/10 Excellent

Adela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay if you need a kitchen
This hotel is one of the better ones I have stayed in in Krakow. The kitchen is nicely equipped and the room is clean. It is more corporate style housing, so you only get housekeeping once a week and the concierge is not 24/7. There are only a few rooms in this location so it feels very private. There are a few pitfalls though. The wifi is not very fast, though each room gets its own router. Also, I find the walls to be a bit thin, so you can definitely hear the TV or "other noises" from the other rooms if they are being loud.

10/10 Excellent

Lisa, Prescot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay.
Excellent customer service, offered a wealth of info on where to eat etc. Kept our luggage after we checked out, offered to print our boarding cards etc. Really nice additional touches that made a difference. Lovely clean apartment, well maintained and decorated, good location for all amenities.

6/10 Okay

Elisabeth, Perth

Liked: Cleanliness, staff & service
Disliked: Room comfort
A Disappointment
Based on the many favourable reviews we booked a one bedroom apartment at Crystal Suites Chez Helena for our 4 day stay in Krakow. The apartment described as deluxe, did not live up to this description. Being just 30 sqm it proved very cramped for two averaged sized people to comfortably move around. It is difficult to imagine how it could accommodate 3 persons as advertised. The combined kitchenette - sitting area offered no comfortable place to sit. The one arm chair was in reality a fold out bed and the kitchen chairs were not particularly comfortable for watching the TV. A plus was the private courtyard, a pleasant space (when weather permitted) for relaxing after a full day of sightseeing. Not facing the square made the apartment quiet space for sleeping. There is a washing machine but no drier so one needs to plan ahead if one wants to do laundry and have it dry in time. I concur with other reviewers that staff were very helpful and the premises are kept clean. With hindsight we would have chosen the Old Town over staying in the Kazimierz District. The Old Town (Stare Miasto) is a better choice with its medieval surrounds offering a less kitsch introduction to Krakow. From there it’s only a short walk to visit the synagogues and old Jewish cemetery of the Kazimierz district without having to be subjected to a ‘fake’ cultural experience.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kodikas ja ihanan tilava huoneisto viehättävän aukion laidalla. Asunto oli todella siisti ja varustelultaan täysin riittävä.
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Lage abseits Zentrum und Geschichtsreiche Umgebung
Stayed 2 nights in Nov 2018
Response from Anna on Nov 23, 2018
Dear Guest, thank you for sharing your opinion, however, I must say that I disagree with it. Our location is in the middle of Jewish Quarter, which is one of the most famous historical surroundings in Krakow. Main Square is only 15 minutes on foot away, Wawel Castle even less. Nevertheless, I hope that you enjoyed your stay with us and had wonderful time in Krakow! Kind regards, Anna Czerni Manager

10/10 Excellent

Gisela, Niedersachsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appartement mitten im jüdischen Viertel
Liebevoll eingerichtetes Appartement mit komfortabler Ausstattung. Alles hochmodern und gepflegt. Der Herd war allerdings so trickreich zu bedienen, daß man erst einmal eine Anleitung brauchte. Trotz der zentralen Lage nachts völlig ruhig. Restaurants rundum. Die Altstadt ist zu Fuß zu erreichen. Das Auffinden war etwas schwierig, lag aber vielleicht am Navi. Sehr freundliche und kompetente Mitarbeiter an der Rezeption
Stayed 4 nights in Jul 2018

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fantastic
We stayed in an apartment with a large room with two big windows facing the small square, a bedroom and a wonderful large and well-equipped bathroom. There was a small kitchenette with the possibility to cook. The apartment seemed newly renovated and the decor was both tasteful and solid. Everything was very clean. The location was the best one could imagine. The apartment was located in the Kazimierz district with cobbled streets, bars, restaurants and small shops.
Stayed 4 nights in Dec 2017
Dear Guest, thank you very much for your nice comment. Your opinion means a lot to us and I'm glad that you enjoyed your stay so much. I hope that you'll choose us again next time you'll travel to Krakow! Kind Regards, Anna Czerni, manager

10/10 Excellent

Annie M, Beauvais, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super endroit
Séjour très agréable, chambre nickel tout comme le séjour/cuisine et la salle de bain. Rien ne manque. Et pour ceux qui ne veulent rien faire, il y a la possibilité de prendre des voucher à la réception pour le petit déjeuner dans l'hôtel situé juste à côté. Le personnel est très serviable, agréable et disponible de 9 h du matin à 9 h du soir.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bra og rolig sted
Veldig bra sted, restaurantene utenfor hade live strykemusikk på kveldene som var veldig koselig å høre på.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel appartement dans un emplacement idéal. Bons restaurants à proximité.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
満足
初めてのポーランド。泊まったことのある友人に勧められてここに決め、4泊しました。キッチン・洗濯機つきで、ベッドメイキングはありませんが、住んでいる感覚で滞在できました。レセプションが9:00~21:00というところが不安でしたが、不便はありませんでした。また泊まりたい宿です。」

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ana, Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartamento muy cuidado, limpio y en una plaza preciosa. Dormimos de maravilla, ni un ruido. Los colchones de 10.

10/10 Excellent

BeateV, Oslo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veldig bra leiligheter!
Stort bad med deilig dusj, gode senger, stille område, rent og pent og nyoppussede leiligheter. Hyggelig ansatte i resepsjonen. Gangavstand til alt. Vil bo der igjen, hvis jeg drar tilbake. Anbefales!