Breakfast, lunch and dinner served

Reviews of Hilton Garden Inn Krakow

4 out of 5
Hilton Garden Inn Krakow
Marii Konopnickiej 33, Kraków

Reviews

9.2

Wonderful

Rating 10 - Excellent. 392 out of 607 reviews" "
Rating 8 - Good. 187 out of 607 reviews" "
Rating 6 - Okay. 22 out of 607 reviews" "
Rating 4 - Poor. 2 out of 607 reviews" "
Rating 2 - Terrible. 4 out of 607 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room with great amenities and surprisingly good breakfast. TV channels could use a bit more choice.
Stayed 2 nights in Dec 2023

10/10 Excellent

stephen robert, Ellesmere Port

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Simon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really welcoming and friendly staff throughout the hotel. We enjoy walking so the distance into the Old Town and the Jewish Quarter were both fine, (about 20 minutes) some people may prefer a shorter walk. Lovely breakfast - you can make your own apple/carrot/spinach juice and waffles, omelettes and other eggs will be made fresh and the buffet is very good too. Bed was comfortable so we got a good night's sleep!
Stayed 5 nights in Nov 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean, quiet and a perfect distance for a good walk to the old town and market square
Stayed 10 nights in Aug 2023

10/10 Excellent

j

Stayed 1 night in Aug 2023

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
I booked a "Room, 1 Queen bed" and when I got there, they gave me the accessible room (for disabled etc). When I asked to change the room to a normal room, they said it was not possible and that I had booked an accessible room from Hotels.com. My booking clearly does not state that so I am not sure who messed this up. They have signs of the 'Hilton promise' which guarantees to make it right if something isn't just as we like it - this clearly is not true as they just brushed me off. Staying in a disabled room is just not the same as staying in a normal room and this tainted the trip as we had high hopes for our Hilton stay especially given that this hotel is not cheap either. Furthermore, the location is not close to public transport and was a bit of a walk. We ended up taking an Uber back. Even though the Ferris wheel and summer fair was opposite the hotel, you cannot cross the road to get to it as it is a highway. So to cross, you have to walk all the way to the end and walk all the way back. On the bright side, parking was free, and the breakfast was great. The waffles with fruits was a treat.
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Alyssa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Laura

Stayed 2 nights in Jun 2023

10/10 Excellent

Gaston

Liked: Cleanliness, staff & service, property conditions & facilities
ALL GOOD!
Stayed 5 nights in May 2023

10/10 Excellent

Tamar

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean rooms, good location, excellent staff
Stayed 1 night in May 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious and clean. Staff was amazing....food at the restaurant was delicious!

4/10 Poor

FERDINAND

Traveled with family
I got asked twice if my booking with expedia includes the breakfast and I was asked for proof with the same. Make sure to have your documentaion ready otherwise it will ruin your holiday.
Stayed 4 nights in Aug 2022

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 3 nights in May 2022

10/10 Excellent

Maria del Mar MORENO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is well located, the rooms are very clean and spacious and the staff is very courteous. I would like to mention Victoria and Alex at Reception, they were extremely helpful. What I didn’t like about the hotel is that is next to a very busy main road and also that there is not room service until 3 pm, I wanted to order some food at 1pm and was told that I had to wait till 3 pm. Taking into account that the hotel is a four-star hotel, that was very disappointing. The entrance was pretty disappointing because as you get in, on your right hand side there is some kind of shop where you can buy sandwiches etc but that is not the look a four star hotel should have. Another thing very annoying, is that they are not English-speaking channels where you can see films. You only have Euronews and CNN and another English-speaking program with documentaries, but not films! That was very frustrating.
Stayed 4 nights in Dec 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine hotel
Clean and good service
Stayed 2 nights in Dec 2021

10/10 Excellent

Phil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021

10/10 Excellent

SERGIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Excellent!
Stayed 2 nights in Dec 2021

10/10 Excellent

Xabier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

stefan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a business visit
I was here for business with two of my female colleagues. Their rooms included breakfast and mine did not. All of our rooms were comfortable. The hotel felt safe for women travelers and for COVID safety. The rooms were spacious and well equipped. The front desk staff were super friendly and helpful. The breakfast was more than adequate. The restaurant menu for lunch and dinner was not very robust. You don’t eat here unless you’re in a pinch because there are great restaurant options in Krakow that are far superior and reasonably priced. The hotel isn’t in the heart of the town. This worked for us because we were here on business. We were happy to walk into the main square and Kashmeirz when we had the time and energy. It is walkable but it’s about 30 minutes each way. I recommend this hotel for those who want comfort outside of the tourism area.
Stayed 8 nights in Oct 2021

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Gregory

Stayed 2 nights in Oct 2021

10/10 Excellent

gadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally awesome stay! Maximilian was so helpful and remembered my name and greeted me every time I entered or exited the lobby. 👍
Stayed 3 nights in Jul 2021

10/10 Excellent

Maros

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy stay
Very friendly staff, they speak good english. The rooms were clean and comfortable. The breakfast was very tasty and plenty. Will recommend to everyone.
Stayed 1 night in Aug 2020

10/10 Excellent

Daniel, Krakow. Home in usa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Veru helpful fromt desk. Could use a dang ATM. A nice hotel. The bartender savee us as we lef try passports in Uber and whw worked miracles to get the 5 passports back from Uber. She is amazing and we.could not thank her appropriately as bar closed for coronavirus and she didnt work.
Stayed 5 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel we excellent, within walking distance of the old town. Rooms were spacious and clean. Great value for money
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

8/10 Good

Elene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
Amazing stay, clean and spacious room. 20 minutes walking to the old town. Friendly staff. Highly recommended
Stayed 2 nights in Feb 2020

10/10 Excellent

Kate, Woking

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right on the river overlooking Wavel Castle. Very easy to get to from the airport ont he 252 line. Good sized room even with another single bed, 2 adults and a 16 year old. Clean and comfy. Great breakfast with lots of choice. Good coffee and takeaway available. Did not eat dinner there so can not comment. Friendly staff. Walked to every attraction from here.
Stayed 2 nights in Feb 2020

8/10 Good

Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Gururaja Deepak

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice hotel with pleasant staff. Enjoyed staying there. The breakfast is okay. Special thanks to Maria at the breakfast for a warm welcome each morning. She’s very helpful and people like her make the stay even more memorable.
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room, comfy bed, hotel staff excellent, very helpful. Ate dinner a few times and the food was excellent as well. No negatives.
Stayed 2 nights in Dec 2019

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm and friendly. Very clean. Staff were helpful. Food was delicious.
Stayed 3 nights in Dec 2019

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Mary, Chesapeake VA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in and check out was very smooth. also the snack area in the lobby is so nice especially if youre in a rush to leave snd havent gotten any breakfast.
Stayed 3 nights in Nov 2019

10/10 Excellent

NICHOLAS

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Krakow, city of beauty
Very friendly and helpful staff, all able.to speak and understand my English accent. Great location
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast buffet. I did not like all the small plastic bottles in the
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and thoughtful. This property is wonderfully situated and clean
Stayed 3 nights in Sep 2019

10/10 Excellent

Brad, Los Angeles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, great breakfast, and friendly staff.
Stayed 3 nights in Sep 2019

8/10 Good

T

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints, was happy with the helpfulness of the staff and the very nice rooms.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not convenient re:public transport and good. Main square 30min walk away
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Stayed 4 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fifteen minute walk to the Old Town, tour buses leave from the bridge just up the road. Bit off the beaten track but lovely hotel
Stayed 7 nights in Jul 2019