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Reviews of Hotel Ascot Premium

4 out of 5
Hotel Ascot Premium
Ul. Radziwillowska 3, Kraków, Lesser Poland

Reviews

8.8

Excellent

Rating 10 - Excellent. 393 out of 865 reviews" "
Rating 8 - Good. 377 out of 865 reviews" "
Rating 6 - Okay. 82 out of 865 reviews" "
Rating 4 - Poor. 9 out of 865 reviews" "
Rating 2 - Terrible. 4 out of 865 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mauricio

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent place to stay
Stayed 2 nights in Mar 2024
Response from Ascot Premium Hotel Team on Mar 14, 2024
Dear Mauricio,We are delighted to learn that You enjoyed Your recent stay at Ascot Hotel. Guests satisfaction is our main goal, and it is rewarding to learn that it has been achieved on this occasion.We hope that we will have the pleasure of welcoming You back to Ascot Hotel soon!Kind regards,Ascot Premium Hotel Team

10/10 Excellent

Bradley, London

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hotel and think Ola at the reception desk is wonderful.
Stayed 2 nights in Feb 2024
Response from Ascot Premium Hotel Team on Mar 14, 2024
Dear Bradley,Thank You for Your kind opinion. We are happy to read, that You appreciated Your stay. Thank You for praising our Staff. We look forward to welcoming You back again soon!Best regards,Ascot Premium Hotel Team

8/10 Good

Sandeep

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good stay with excellent location, only minus was that there was a train line behind the room with trains sounds audible at night.
Stayed 4 nights in Feb 2024
Response from Ascot Premium Hotel Team on Mar 14, 2024
Dear Sandeep,Thank You for finding time to share Your opinion. Guest satisfaction is our main goal at Ascot Hotel, and it is rewarding to learn that it has been achieved on this occasion. All windows are soundproofed, so usually trains doesn’t bother.We hope that we will have the pleasure of welcoming You back to Ascot soon!Best regards,Ascot Premium Hotel Team

10/10 Excellent

Chun Fung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Ascot Premium Hotel Team on Mar 14, 2024
Dear Chun Fung,Thank You for Your visit.We hope to host You one day again.Best regards,Ascot Premium Hotel Team

10/10 Excellent

Andrzej

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Sinead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfy hotel - close to transport
Very comfortable hotel although our room was quite small. Good breakfast. Close to Kraków’s glorious Old Town and beautiful town square. Easy access to Central Station. Only down side was our room backed onto train line - trains were going all night and one night there was quite a bit of work going on on the lines. Despite that we had a lovely stay. Very good value.
Stayed 3 nights in Apr 2023

8/10 Good

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Clean room. Good facilities. Shower gel, tea/coffee, sewing kit and water provided. Comfortable bed. Air conditioning. Walls very thin, could hear our neighbours conversation. Plenty of plug sockets. Breakfast was great, plenty of choice. Overall hotel very nice, clean and modern. Great location, 5 mins walk to shopping centre or town centre.
Stayed 3 nights in Feb 2023

8/10 Good

Emma

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Great location!
Great location easy to walk to the old town and Jewish quarter, plus near day trip pick up point. Modern hotel, rooms were nice and area is quiet. Staff friendly.
Stayed 3 nights in Feb 2023

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Nice people!
Stayed 1 night in Jan 2023

10/10 Excellent

Dympna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only a short distance from main area. Plenty of restaurants. None in hotel except for breakfast. Staff organised all transport to airport and tours and i just paid when i arrived
Stayed 2 nights in Nov 2022

8/10 Good

Ketan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place, great location and wonderful staff!
Stayed 2 nights in May 2022

8/10 Good

Beverley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value.
Stayed 3 nights in Mar 2022

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Ascot Premium is perfect for a visit to Krakow - not too close and not too far from the main square (10-minute walk, max). It is modern, bright, and clean with a lovely dining room. The breakfasts were very good, with lots of choices, and everything was refreshed quickly. The staff were friendly and helpful and available at all times. We were told that this was a popular hotel, and I can see why - it is perfect for a city break and I would definitely stay there if visiting Krakow again.
Stayed 3 nights in Mar 2022

8/10 Good

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and quiet!! Excellent location. Wifi was good. My only comment is that the tea kettle didn’t have tea bags or coffee grains.
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Marta on Dec 23, 2019
Thank You very much for you stay in Ascot Hotel. I hope we will see again in the future. Best regards, Ascot Hotel Team

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Handy quiet location. Friendly staff. Comfortable spacious room
Stayed 3 nights in Nov 2019

8/10 Good

CHRISTINE

Stayed 3 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2019

10/10 Excellent

Emily, McDonough, GA 30253 (U.S.A.)

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like that the price is very reasonable. It's so close to everything. The breakfast is very good. Many choices and place is clean.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Oct 2019

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was very clean and a short walk from the main square and shops. Happy hour at the bar was very reasonable. However the tv in our room didn’t work. The radiator in the bathroom didn’t work. We got soaked in a thunder storm and were unable to get warm or dry our things.
Stayed 5 nights in Sep 2019

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

6/10 Okay

Verified traveler

Stayed 2 nights in Aug 2019

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small room but great breaky. Close to old town and train station.
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable for overnight stay. Not too far from attractions.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Helpful and friendly staff. Very good breakfast. Room awkward to move around with poorly designed bathroom access (huge door). Enjoyed our stay.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cracow is great.
Lovely hotel between train / bus station and old city. Staff were wonderful and helpfull. Breakfast was very good. Good Wi-Fi. Recommended.
Stayed 3 nights in Jul 2019

8/10 Good

Mike/jack

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adequate for weekend break. Good location for city centre. Would recommend.
Stayed 3 nights in Jun 2019

8/10 Good

werner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

2/10 Terrible

abraham

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019

8/10 Good

Verified traveler

Stayed 3 nights in May 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent continental breakfast/hard working and helpfull staff. Lovely warm cosy bedroom.
Stayed 4 nights in May 2019

10/10 Excellent

Mats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good!
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
So lets start with the day I reached at the hotel. The hotel double charged me for the room, whereas I had already prepaid for the room before the travel date. The room does not meet up to the charges. Problems with the room: 1. The room was right next to railway tracks. Day and night the trains were running, which made it impossible to sleep at night. 2. The sink was clogged. The hotel staff had no clue how to repair it. After repetitive requests, finally they managed to make the repairs. 3. The bathroom, especially the bathing bathing area, was so small, that it was extremely difficult to bathe. If you want to turn on your side, rest assured you will fall out of the cabinet itself. 4. The food was quite miserable. For the price they are charging, one can at least expect some variety in the food served daily, especially for the vegetarian guests. Highly not recommended for people who want value for money.
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so friendly and helpful.The hotel was really clean and breakfast was lovely.Thank you.x
Stayed 3 nights in Apr 2019

10/10 Excellent

sasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable
It was very nice and comfortable
Stayed 3 nights in Feb 2019

8/10 Good

Marc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all amenities. Lovely breakfast selection. Good staff. Lovely hotel!
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Base to Explore
A very cosy hotel very convenient for the old town square and 10 minutes from the railway station and shopping centre. The hotel arranged all our excursions and airport transfers. A good breakfast is available but slightly different to what Brits might be used to! A small bar at reception is a nice spot for a drink in the evening. All staff were kind and helpful. TV no use for English speakers except CNN which is useless. Be careful using zebra crossings as cars will stop but Trams don't !!!
Stayed 4 nights in Nov 2018

10/10 Excellent

D M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Ascot
Excellent hotel our second time here and will be coming back
Stayed 2 nights in Nov 2018

10/10 Excellent

Marion, Dundee Scotland

Liked: Cleanliness, staff & service, room comfort
Staff were perfect in every way Alexandra who worked the hotel bar was an angel nothing was a bother for her the staff laid on a breakfast for all of us 4 adults the morning we left as we would miss brekfast as we were leaving early that morning
Stayed 4 nights in Oct 2018

8/10 Good

Janice, California

Liked: Staff & service
Perfectly located hotel. Staff were wonderful and the breakfast was excellent. The room was tired and felt much like a dorm room. Adequate and clean , but small and minimally furnished...no fridge ( my husband takes medicine that needs refrigeration). The price and location, however, made up for the deficiencies.
Stayed 2 nights in Oct 2018

8/10 Good

BEVERLEY

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2018

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great trip. Staff in Hotel were extremely helpful in all regards. I'm just not sure school trips and couples are a good mix on the same floor
Stayed 4 nights in Oct 2018