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Rating 10 - Excellent. 435 out of 603 reviews" "
10 - Excellent
435
Rating 8 - Good. 121 out of 603 reviews" "
8 - Good
121
Rating 6 - Okay. 26 out of 603 reviews" "
6 - Okay
26
Rating 4 - Poor. 17 out of 603 reviews" "
4 - Poor
17
Rating 2 - Terrible. 4 out of 603 reviews" "
2 - Terrible
4
9.6/10
Cleanliness
9.2/10
Staff & service
9.2/10
Amenities
9.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Excellent
Christopher
Apr 2, 2024
Liked: Property conditions & facilities
One of the loveliest hotels I’ve ever stayed at. The staff were exceptionally helpful.
Christopher
Stayed 1 night in Apr 2024
Response from Anna Przystał- Hotel Manager on Apr 3, 2024
Dear Sir,It was a pleasure to have you as our guest. We remain at your service. best regards,Anna Przystał- Hotel Manager
No kettle or coffee machine in room.
Spa excellent.
Poor bar atmosphere
John
Stayed 2 nights in Mar 2024
Response from Anna Przystał- Hotel Manager on Mar 18, 2024
Dear John,Thank you very much, your opinion is very important to us. We hope to welcome you back soon!Best regards,Anna Przystał- Hotel Manager
10/10 Excellent
sarah
Traveled with family
Feb 29, 2024
Liked: Property conditions & facilities
A top class 5star hotel right in the centre of the old town.
The hotel had everything you’d expect of a luxurious facility. Of special note is the hotels spa. Stunning in the old basement of the building.
First class.
sarah
Stayed 7 nights in Feb 2024
Response from Anna Przystał- Hotel Manager on Mar 1, 2024
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.best regards,Anna Przystał- Hotel Manager
10/10 Excellent
Jen
Jan 15, 2024
Liked: Cleanliness, room comfort
Jen
Stayed 2 nights in Jan 2024
Response from Anna Przystał- Hotel Manager on Jan 17, 2024
Dear Madam,It was a pleasure to have you as our guest. We remain at your service. best regards,Anna Przystał- Hotel Manager
10/10 Excellent
Marzena
Traveled with partner
Jan 9, 2024
Liked: Cleanliness, amenities
Marzena
Stayed 2 nights in Jan 2024
Response from Anna Przystał- Hotel Manager on Jan 9, 2024
Dear Madam,We kindly thank you for staying with us and hope to welcome you back soon.best regards,Anna Przystał- Hotel Manager
Beautiful hotel and the customer service was great! Location was perfect! I would definitely stay again!
Monika
Stayed 1 night in Dec 2023
Response from Anna Przystał- Hotel Manager on Dec 20, 2023
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.We hope to welcome you back soon. best regards,Anna Przystał- Hotel Manager
Response from Anna Przystał- Hotel Manager on Dec 6, 2023
Dear Sir,It was a pleasure to have you as our guest. We remain at your service and hope to welcome you back soon!best regards,Anna Przystał- Hotel Manager
This is a luxury hotel with an attention to detail. The rooms as lovely and the bathroom amenities are excellent. The spa area is also a real treat and we used the pools, sauna and salt room every day. I highly recommend this hotel and look forward to staying there again. Krakow is also a gorgeous city.
Kimberly
Stayed 1 night in Nov 2023
Response from Anna Przystał- Hotel Manager on Dec 5, 2023
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied. We hope to welcome you back soon. best regards,Anna Przystał- Hotel Manager
The hotel was in an excellent location right in the old town with beautiful facilities and an amazing ambient spa to relax in. We loved this hotel and cannot wait to visit again!
Zuzanna
Response from Anna Przystał- Hotel Manager on Nov 14, 2023
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.best regards,Anna Przystał- Hotel Manager
A great hotel in a great location. Professional staff. Attention to detail and design touches. Highly recommended for anyone who would like to spend a lovely time in a true gem in Krakow's city center
Andreas
Stayed 2 nights in Oct 2023
Response from Anna Przystał- Hotel Manager on Oct 31, 2023
Dear Sir,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.best regards,Anna Przystał- Hotel Manager
Response from Anna Przystał- Hotel Manager on Oct 17, 2023
Szanowny Panie,Dziękuję za wystawioną ocenę. Cieszymy się, że pobyt w Hotelu Starym należał do udanych. Będzie nam niezmiernie miło móc gościć Pana ponownie.pozdrawiam serdecznie,Anna Przystał- Manager Hotelu
Fabulous hotel, great location, very atmospheric, historic and new elements blend well, a great room, very clean, comfy bed, rooftop bar, great cellar pool and sauna. What more could you want? Definitely recommend,and will be back!
S
Stayed 1 night in Sep 2023
Response from Anna Przystał- Hotel Manager on Sep 25, 2023
Dear Sirs,Thank you for your kind words. It was a pleasure to have you as our guest. We remain at your service. Best regards,Anna Przystał- Hotel Manager
8/10 Good
Marek
Sep 11, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Marek
Stayed 3 nights in Sep 2023
Response from Anna Przystał- Hotel Manager on Sep 12, 2023
Great location that is very quiet despite being in the center of a noisy tourist destination. Great design, delicious food, superb customer service. The staff helped us book a babysitter in advance, sitter was fantastically prepared - brought activities themed around Crocow. No issue extending our checkout when we needed it.
Malgorzata
Stayed 1 night in Jul 2023
Response from Anna Przystał- Hotel Manager on Jul 18, 2023
Dear Madam,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.Looking forward to welcoming you back soon!best regards,Anna Przystał- Hotel Manager
6/10 Okay
Paola
Jun 17, 2023
Paola
Stayed 2 nights in Jun 2023
Response from Anna Przystał- Hotel Manager on Jun 19, 2023
Dear Madam,Thank you very much for your visit. We hope to welcome you back soon. best regards,Anna Przystał- Hotel Manager
Piekny i elegancki hotel. Znakomite jedzenie i swietna obsluga. Reczniki w pokoju i papier toaletowy nieakceptowalne. Az nie do wiary, se w takim hotelu mozna spotkac cos takiego.
Generalnie, polecam. Jesli wrocimy do Krakowa, wrocimy do hotel Stary.
Violetta
Stayed 2 nights in May 2023
Response from Anna Przystał- Hotel Manager on May 30, 2023
Szanowna Pani Violetto,Dziękuję za wystawioną opinię. Serdecznie zapraszamy ponownie!pozdrawiam,Anna Przystał
Response from Anna Przystał- Hotel Manager on May 23, 2023
Dear Sir,Your opinion means a great deal to us, we are happy your expectations were met and invite you to come back soon.best regards,Anna Przystał- Hotel Manager
The rooms are clean and spacious, and the building designed with concrete, wood and bricks, which makes it a nice design. The restaurants of the hotel are high class.
Fayez
Stayed 2 nights in May 2023
Response from Anna Przystał- Hotel Manager on May 18, 2023
Dear Sir,Thank you for your kind words. Looking forward to welcoming you back soon!best regards,Anna Przystał
An amazing hotel with amazing staff. The spa is out of this world but the real jewel of this hotel is its restaurant.
Verified traveler
Stayed 2 nights in Jan 2023
Response from Anna Przystał- Hotel Manager on Jan 23, 2023
Dear Sirs,Your kind feedback gives us the strength to improve further in order to keep our guests satisfied. We hope to welcome you back soon. best regards,Anna PrzystałHotel Manager
Stayed many times in this hotel sand loved it.
One of the best hotels in the city.
Very nice pool and rooms are modern as well as stylish, making a good feel and the name "old" is appropriate.
perfect spot, right off the main square. Liked the layout, quiet room which was a nice size (got a suite). Pool, sauna spa were fantastic, loved the decor. Bar and restaurant were top notch. Highly recommend.
william
Stayed 2 nights in Oct 2022
Response from Anna Przystał- Hotel Manager on Oct 27, 2022
Dear Sir,Your opinion means a great deal to us, we are happy your expectations were met and invite you to come back soon.best regards,Anna Przystał
Response from Anna Przystał- Hotel Manager on Oct 4, 2022
Szanowny Panie Bartłomieju,Dziękuję za wysoką ocenę. Jest nam niezmiernie miło, że sprostaliśmy Pana oczekiwaniom. Zapraszamy ponownie!pozdrawiam serdecznie,Anna Przystał- Manager Hotelu
A superb hotel, quiet relaxed and kind of cool! The staff are superb and can’t do enough for you, the food is sublime and the whole place is immaculate. The leisure is fantastic too! We would definitely recommend this hotel!
Jason
Stayed 3 nights in Feb 2022
Response from Anna Przystał- Hotel Manager on Mar 1, 2022
Dear Sir,
Your kind feedback gives us the strength to improve further in order to keep our guests satisfied.
best regards,
Anna Przystał
Best lovation in Krakow , right off market square. Fantastic breakfast, although pricy it was worth it. Relaxing and charming underfround pool.
Peter
Stayed 3 nights in Dec 2021
Response from Anna Przystał- Hotel Manager on Jan 4, 2022
Dear Sir,
We kindly thank you for staying with us and hope to welcome you back soon.
best regards,
Anna Przystał
6/10 Okay
Aleksander
Jan 3, 2022
Liked: Cleanliness, room comfort
Not for everyone
There was no wifi, at night one of the receptionist was kind of offensive and asked me for my ID and if for sure I live there (I had my card but was not enough) maybe I don’t look at his standards, the New Years done one option set menu for 200 euro .
Rooms are bit cold
Aleksander
Stayed 3 nights in Dec 2021
Response from Anna Przystał- Hotel Manager on Jan 4, 2022
Dear Sir,
Your feedback is valuable to us – we assure you that all your issues have been addressed. Receptionist, because of security reasons can ask about the guest ID in case making new key cards to your room or during check in.
best regards,
Anna Przystał
Location - brilliant
Spa and pool - great
Bathroom - also great
Room - fine, air con was irritating but fine. The big issue was the noise due to a party on both Friday and Saturday nights. When I called reception at 02.30 on Saturday morning I was told ‘hopefully the party will end soon.’ Our stay Monday - Thursday was very good, but the noise did spoil our stay.
Verified traveler
Stayed 6 nights in Oct 2021
Response from Anna Przystał- Hotel Manager on Nov 9, 2021
Dear Sirs,
Thank you very much, your opinion is very important to us.
best regards,
Anna Przystał-Hotel Manager
10/10 Excellent
Linda
Oct 18, 2021
Linda
Stayed 1 night in Oct 2021
Response from Anna Przystał- Hotel Manager on Oct 19, 2021
Dear Madam,
Thank you very much, your opinion is very important to us.
best regards,
Anna Przystał
Select this boutique hotel in Krakow’s beautiful city centre for a bit of luxury. Upon arrival advised sky bar closed, rendering opportunity for cocktails overlooking main square gone on the Thursday night due to a wedding (not end of the world), but Friday comes bars and restaurants closed for another wedding and ridiculous loud party carries onto past 4am, we moved from second to fourth floor room to escape, walking through wedding disco in dressing gowns at 02:00 (degrading). Upon departure reception maintained a radio silence ignore situation approach, so disappointing. Worst hotel stay in my 46 years, please hotel stary go back to being a boutique hotel and stop trying to make a quick buck on inappropriate village style weddings. Zero star experience.
Verified traveler
Stayed 2 nights in Aug 2021
Response from Anna Przystał- Hotel Manager on Aug 25, 2021
Dear Sirs,
Thank you very much, your opinion is very important to us. We are sorry to hear your stay was disappointing and we will do our utmost to make it up to you when you return.
best regards,
Anna Przystał- Hotel Manager