Ratings based on 745 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Berkeley, California, USA

Modern Five Star Hotel in Krakow

Posted Jan 20, 2015
The Sheraton Krakow is a large, very comfortable, modern and well located 5-star hotel. It is on the river, just outside the old town (convenient for automobile access). About 5-10 minute walk to the castle, 20 minutes to the center of the Rynek (central town square). Very good (but expensive) breakfast buffet. Well trained and helpful staff. Hotel staff seemed multifunction - e.g. bellboys/doormen were smart and knowledgeable. Hotel cars on call - you can hire them to get to Auschwitz, the Salt Mine, etc. (In fact, they will drive you almost anywhere. One driver said that he had driven someone to Vienna.) Rooms comfortable and a good size. Good (but expensive) internet connection. Parking garage next to/underneath hotel. I can't think of any negatives. I'd definitely stay there again.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Conzano (AL)

Visita alla bella città di Cracovia e dintorni.

Posted Dec 20, 2014
Pros: Servizio alberghiero di livello
Location: Location ottima e comodità per raggiungere il centro.
Una esperienza positiva. Cracovia città bella artisticamente e ben tenuta. Guida parlante italiano molto brava e professionale. Contesto urbano vivibile e gradevole (locali pubblici, castello, chiese, ecc.). Aliemntazione buona. Quartiere ebraico interessante. Visita ad Auschwitz da rendere "obbligatoria" alle nuove generazioni e comunque territibile e indimenticabile.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lucbardez

hotel tres grand standing

Posted Dec 13, 2014
Parfait en terme de propreté, d'accueil, le personnel est parfait et le petit déjeuner vaut vraiment le coup ! Un petit bémol pas internet gratuit dans la chambre
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bonn

Wochenende in Krakau

Posted Dec 10, 2014
Pros: Unglaublich freundliches und zuvorkommendes Personal!
Cons: Nein!
Location: Altstadt nah. Wenige Minuten vom Marktplatz entfernt.
Genau das richtige Hotel für einen Städtetrip in Krakau.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Paris

Presque parfait !

Posted Dec 9, 2014
Tres bien situé, personnel parfait, sauf petit bémol, internet est payant dans les chambres
3 out of 5
by A verified travelerfrom UK

Close to market square

Posted Dec 8, 2014
Pros: It was close to the main market square which was ideal for the christmas markets
Cons: Wi fi was only available free of charge in the main bar/restaurant area. It should be free in the rooms!!!
The hotel is quite pleasant but has no atmosphere at all.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

Lovely hotel great location fantastic value.

Posted Dec 1, 2014
Really enjoyed our weekend in Kraków which was made even better by staying here. Fantastic value for a quality hotel, would definitley recommend. Great sports bar too, didn't expect them to be showing the rugby, great bonus!
5 out of 5
Recommended
for Families
by A verified travelerfrom tokyo

素敵なホテルでした。やっぱり選んで良かった。

Posted Nov 26, 2014
Pros: 居心地のいいもてなしです。
Location: まずアウシュビッツへ行くのにオプションの地がクラクフでしたので選びました。 それからシェラトンか数分のところにバベル城、及びクラクフの広場があります。 お土産スポットも充実しています。 何より物価が安いので楽しいですよ。
フロント、レストラン ともにフレンドリーでした。 ポーランドの事はあまり知らなく旅行に来てしまいましたが 親切に色々と教えて下さり 特にレストランの給仕をしている人に聞きながらポーランド料理を作ってもらいました。 その前にドイツを回っていてあまり食べ物がおいしくなかったので 日本人に合う料理だなと ほっとしました。朝 夕食ともに2泊で合計4回 美味しかったです。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom SCOTLAND

Superb city hotel right beside the river

Posted Nov 17, 2014
Pros: It is the "Krakow Sheraton", no more needs to be said.
Cons: If it aint broke, don't fix it.
Location: Perfect for river walks, visit to the castle, walk to the City Square 'Gardens', tour buses to main attractions pick-up at the hotel (also hotel cars)
Used hotels cars for airport transfers, brilliant. All of the staff-, door porters, reception, the two bars, restaurant, room service and reservation staff, great English spoken by all (embarrassed lazy Brit!!) Everyone was so helpful, friendly and obliging, all doing their up-most to ensure your stay at the Hotel and Krakow achieves what you want it to be. The Roof Top Terrace bar is fantastic, day, night, summer or winter, great views, worthy of spending relaxing time in. Everything is of top quality and service is so good, return visits to this perfect hotel and location are a must, it is a very comfortable and relaxed atmosphere, with super quiet competent efficiency. Very well done STAFF, thankyou
5 out of 5
Recommended
for Couples
by A verified travelerfrom UK

Enjoyable short break in Kraków.

Posted Nov 6, 2014
Pros: Relaxing club lounge with snacks and drinks.
Well located for city centre, rooftop bar with view of old castle.