Double Room, Balcony | Minibar, desk, iron/ironing board, free WiFi
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Reviews of 12FLY Hotel

3 out of 5
12FLY Hotel
21B Jalan Tong Shin, Bukit Bintang, Kuala Lumpur

Reviews

7.0

Good

Rating 10 - Excellent. 14 out of 76 reviews" "
Rating 8 - Good. 26 out of 76 reviews" "
Rating 6 - Okay. 25 out of 76 reviews" "
Rating 4 - Poor. 6 out of 76 reviews" "
Rating 2 - Terrible. 5 out of 76 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Charles

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Michel, Gatineau

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Jun 2023

6/10 Okay

Romain

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Apr 2023

2/10 Terrible

khoa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The filthiest hotel on earth.
It was a terrifying experience checked in and witnessed the rooms condition. They didn’t look far worse from the photos on the website. Stain/mold in the wall, floor, ceiling, pillows. The gave me a free upgrade to a “better” and bigger room. But after 2 min. I decided to get out of this property, pulling my luggage under the pouring rain of Saturday Nov. 3rd and went to Starbucks to use the WiFi and searched for another place to stay. I would rather lose the money than catching anything from this establishment.
Stayed 1 night in Nov 2018
Response from Phang on Nov 9, 2018
Already response to no-reply@expedia.com

8/10 Good

Tian How

Early check in offered
They let me check in at 10am. Decent room, great location
Stayed 1 night in Sep 2018
Response from Phang on Sep 19, 2018
Dear Valued Guest Our team is happy with your favourable comment. We hope to be of service to you again soon. Thank-you for staying with us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Response from phang on Apr 4, 2018
Thank-you for your kind rating. My team and I look forward to serving you again soon. rgds Manager of 12FlyHotel

4/10 Poor

Vanessa, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty and small hotel
The hotel seems ok when you arrive, however the staff is not very friendly, I did a request by email for the arrangement of the room before my arrival and the staff agreed to do it. However when I arrive 2 or 3 days later I did not received what I request. Super noisy until 4 o’clock. The rooms are very small and dirty, the hotel does not provide any personal hygiene items as the show in the pictures. No luggage storage services if you want check out early. Very disappointing in general.
Stayed 3 nights in Jan 2018
Response from phang on Feb 7, 2018
Dear Ms Lopez My sincere apology that the hotel is not up to your expectations. I take a serious view that the hotel staff is not friendly. I will certainly pursue the matter with my staff. Re your request for queen size bed and no smoking, all our rooms are non smoking & with queen size bed. During your stay, all the double rooms happened to be full, which may result in higher noise level. We have a reasonable big space to accommodate luggage beside the front desk counter. It is look after by the front desk assistant and the supervisor. We also take a serious view that the room is dirty. Do let me know that your request to clean up the room again was not fulfilled. We will also change rooms for guests who requested it. We will always endeavour to satisfy the customers. One of the ways in resolving the issue is to take up the matter with the supervisor or the manager whilst staying at hotels. regards Phang, Manager 12Flyhotel

2/10 Terrible

Travo, World

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel ever
Everything is terrible except location and hotel staff Never ever recommend !!!
Stayed 1 night in Dec 2017
Response from phang on Jan 10, 2018
Can i have the guest Expedia ID for me to do a thorough investigation? tks

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
close to transfer and my friend house
thing is no basic personal clean item ( no tooth brush set )

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible experience, never stay here, small hotel, so noise

6/10 Okay

chin wah

Convenient and good location
Not bad

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

SUT, HK

Disliked: Cleanliness, property conditions & facilities, room comfort
quite DANGEROUS FOR WOMEN
the RESTROOM is dirty, no hairdryer, have 30MYR Deposit Next to JALAN ALOR, QUITE Dirty and noise TILL 3AM

6/10 Okay

Stuart, Melbourne

Don't get home late
Nice little hotel but small rooms no window in my room, came back late one night and nobody at reception for over 30 minutes,eventually staff came down in lift apologising, said she was using toilet which was ridiculous as there is a staff only toilet in the ground floor! God knows what she was doing?

6/10 Okay

Verified traveler

Liked: Cleanliness
Good place to stay for a short vacation. It is located in bukit bintang that has all the access to the place you wanna go around the city. The room is a little bit small but it's fine as long as you have a place to spend the night.

6/10 Okay

Verified traveler

Adequate. Just fine for a short stay.
Good location, comfortable and clean. The rooms are quite small and the street is pretty noisy at night.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Close to Food street
I stay for 3 nights there, staff is friendly and pretty helpful, Hotel is a bit difficult to find first, even the taxi driver is clueless hehe... but after we got the hotel, actually it's not that difficult, because it's near to some good places.. jl alor for food street is only 5 minutes walk, Pudu sentral is about 15 minutes walk, Bukit Bintang is pretty close too. I pick room near the street, when I read some reviews say it's a noisy environment, I was a bit worry if we would not get a good rest. But it's not that worst, not to noisy (maybe because I got 3rd floor, don't know with the lower floor) and we rest well. they clean the room everyday too. well, overall pretty nice hotel. thank you

8/10 Good

Roland, Munich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget hotel with 5-star staff
Overall a very pleasant stay. Booked a single room with window, which is small in size but cosy. The bathroom though features a nice shower cabin. Best of all at this hotel is the very friendly and helpful staff. 5 stars here! Only negative points for me were the noisy outdoors at night and the missing international TV channels. Only on offer were CNN, a Movie channel and one of those bad Fox Sport channels. Rest was local program. Hotel is very central located. 5 minutes walk to Low Yat or Pavilion Mall. Lots a good festaurants and bars in the area. Sutely one of the best budget hotels in KL.

6/10 Okay

Tom, Singapore

Liked: Cleanliness
Disliked: Staff & service
It was nice
Great location. Room maintainence could have been better. Better security would be preferred. Cleanliness is there. Enjoyed my 2 nights there.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Nothing is right/good about this hotel!
We had a very unpleasant 2 nights stay at this hotel as it is a very dirty and noisy hotel! Lots of stains on linen and insects every where! My 3 year old got insect bites on many parts of his body after the first night. Taxi won't carry us as everywhere is too close for driving, but there's quite a distance to walk! Especially in such hot weather! For us, we'll never go back again!!!

4/10 Poor

adrian, ina

Disliked: Staff & service, property conditions & facilities, room comfort
Maybe not for second time
Stayed here 25-27 nov. Few hrs after i checked in ac wasn't cold enough i asked someone to check seems he never did it till I checked out. Room was hot and i slept without any shirt. Wash basin leaking and i put bath mat as my floor was wet. I booked room with view but the view wasn't good as I expected. Location is bit far to station but still okay cus many food stall around there. Maybe next time i go to malaysia will stay in other hotel with same rate and better quality..

6/10 Okay

Soh, Kuala Lumpur

Liked: Cleanliness, staff & service
Clean Room ,Friendly Staff but not the customer
Friendly and clean hotel but sleepless night.Sound proof need to be improve!Next room was having some arguement can hear clearly and why is the people love to making noice during at night.

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
OK for a one- two night stay.
I just needed a place for one or two nights, and for the price, this is an OK choice. Hotel located very strategically along Jalan Alor, near the food hub, also not too far from Changkat where the night life is. Room was basic with ok facilities, but no safe. I also noted there were dust under the table and cabinet. The door lock was wobbly, but thankfully no one broke into my room or anything. My room was the windowless one, 3rd floor next to the lift. Overall an ok place. I would say 7/10 in general.

10/10 Excellent

Alroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable hotel along Jalan Alor.
Even thought it's a small hotel situated at the back of Jalan Alor, I would still recommend people to stay in this hotel. Firstly, the staffs are friendly, the rooms are fabulous and it's simply worth every single amount spent! Would come back again if given the chance to.

10/10 Excellent

Nora, Colombia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Choice.
Great Hotel! The staff was very nice and helpful. The hotel was comfortable and clean and in a very good area. The monoriel station is not that close. You will have to use taxis if carrying bags.

4/10 Poor

Wali, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
there are better hotel around at same price point
AC is not good. Can not cool down the very small room. Floor is not clean. Bathroom sink is too small. Just try other hotels around.

8/10 Good

junno, sagada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super hotel
Really nice hotel, rooms compact but everything is there, comfy beds bar fridge, TV etc. Staff were very friendly & helpful. The location can't be beaten, in the heart of Bukit Bintang but on a quiet jalan with excellent restaurants & bar street not far away. Walking distance to the Pavillion & BB plaza etc. Only compaint was the wifi dropping out on a fairly regualr basis, which was only a problem because I had some work to do.

10/10 Excellent

MT31, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good stay. Comfortable and clean room. IT reception could be improved with more channels. Otherwise, all are satisfactory.

10/10 Excellent

Jason, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Getaway Trip Stay!
Hotel staff was friendly and helpful throughout the stay. The rooms are neat and clean. Though TV reception could have been much better, everything else was alright and I am happy to have gotten this hotel to stay in. Will book it again when I am in KL the next time. Cheers! :D

8/10 Good

BJCA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Sally, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel, great location
The hotel was nicely renovated, clean and comfortable.The location is perfect for having nearby food markets and bars without the noise.

8/10 Good

Maria, Bangkok, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean room
I liked the place, I just stayed for one night. The room was clean and comfy, the applicances were good (such as flat TV, coffee, AC). The room was small, but it was great value for money anyway.

10/10 Excellent

Pamela, Columbus, Ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great One Night Stay
Upon arrival we were upgraded to a balcony room as the hotel was not full. The room was small but very clean and comfortable. I am a bit obsessive about hotel rooms being clean and this one definitely was. Great value for the price!

6/10 Okay

njvincen, Manchester UK

Liked: Staff & service
Disliked: Cleanliness
Good service and ok room
Staff are great. I was allowed to check in early and they were very helpful during my two day stay. It's close to the big shopping district and easy to find from transport routes. But there was stains on the bedding, the walls were covered in black marks, and the bathroom was a bit mouldy. It's perfectly fine for a night or two considering it's a budget hotel. I wouldn't want to stay for a week though.

6/10 Okay

Hyunyoung

Liked: Staff & service
야시장과 클럽 근처 위치한 저렴한 가격의 숙소
항공기 지연으로 거의 밤 12시에 도착하여 체크인 할 수 있을까? 걱정했는 데 데스크에 직원이 계셔서 늦은 시간에도 체크인 할 수 있어서 다행이었고, 트랜스퍼로 간단히 1박 하는 거라 새벽까지 야시장이 있는 잘란 얄로 근처의 숙박으로는 최고였던 것 같다. 단지 묵었던 방은 엘레베이터 바로 옆에 위치하고 있어 비상계단 문인가? 싶을 정도로 너무 가까워서 당황하였지만 늦은시간 들어가서 잠만 자고 나와서 그런지 소음은 없었다.

4/10 Poor

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oväsen
Tror det var helt oisolerat när det gällde ljud....katter som skrek å folk som pratade på gatan....en massa väsen. Wifin krånglade flera gånger så man var tvungen att gå ut i korridoren å reseta. Men billigt....

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
簡潔酒店
友善

8/10 Good

マサ, 東京

Liked: Cleanliness, property conditions & facilities, room comfort
こじんまりしていて清潔、快適なホテルです。
端っことはいえブキッビンタンです、何をするにもどこへ行くにも便利です。 部屋の広さはビジネス並みですが、改装されたばかりなのか清潔で居心地抜群でした。

10/10 Excellent

Olivia, Svärtinge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best
Best place that I have stayed in!

10/10 Excellent

Olivia, Svärtinge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best!
Everything was great! One of the best places I have stayed in!

6/10 Okay

Young, 한국

Liked: Staff & service
Disliked: Cleanliness
잘란알로 야시장에서 가까운 저렴한 숙소
방 크기는 많이 작지만 가격을 생각하면 큰 불만이 없어요. 무엇보다 위치조건이 꽤 괜찮으니까요. 젊은 여행객이 값싸게 야시장 부근에 묵을 수 있는 정도라고 생각합니다.

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness
ゴキブリが...
１日目だけ部屋にたくさんゴキブリが...つぎの日からは現れませんでした。トイレとシャワーの間にちゃんとガラス窓があるのがオススメです！この値段にしては満足です！

6/10 Okay

Anette, Odense

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Småt med godt
Rigtig central beliggenheden. Men værelset var meget småt. Man kunne kun lige komme rundt om sengen.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常非常糟糕的酒店
非常遭糕，酒店的水是黃的，清潔不佳，有很多螞蟻及昆蟲，房間內潮濕牆壁斑駁，房卡總是壞掉，櫃台還給我們用通行卡（master card ),提供的照片與現場已經不符！

8/10 Good

Anna-Karin, Uppsala

Liked: Staff & service, room comfort
OK standard till ett lågt pris
Helt OK rum, om än litet. Bra service och bemötande av personalen. Nära Golden Triangle, restauranger och uteställen. Vi åt frukost på den indiska restaurangen vägg i vägg. Trevlig personal och god mat till mycket lågt pris! Rekommenderas för den som vill ha nära till sightseeing, bo billigt, men nöjer sig med hyfsad standard.

10/10 Excellent

Hanna, 대한민국

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
나쁘지않은 숙박:)
한국으로 치면 고시텔같은 복도가 있다. 방크기는 혼자 자기 나쁘지않다. 택시기사에게 투웰브 플라이 호텔이라고 하면 못알아듣고 원투 플라이 호텔 이라고 하니 알아들었다.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
◯周辺に飲食店やコンビニなどが豊富 ◯徒歩、モノレールともにアクセス良好 ◯フロントでは変圧器を無料貸出 △窓アリの部屋だったせいか、夜に周囲が騒がしい × 部屋に小さなアリがいた × 室内清掃は行われたが、3泊タオルやシーツ変えてない？

6/10 Okay

Lalit

Liked: Cleanliness, staff & service

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
普通
スタッフの方々はフレンドリーで、立地も良く、ブキビンタンやタイムズスクエアに歩いて行けました。 しかし、新しいホテルのわりに既に老朽化が進んでいて、シャワールーム等の汚れが気になりました。でも綺麗に掃除はしていたと思います。 マレーシアの気候と、周辺の場所柄ある程度仕方がないと思いますが、部屋の中に小さいアリや虫もいました。また、目の前で工事をしていて、朝はうるさかったです。夜は特に気になりませんでしたが、同じ階の人の出入りや話し声はよく聞こえました。 部屋は狭く、全体的にとても簡単な作りのホテルです。女性だけだとちょっと不安になるかもしれません。 KL中心部は外資系の高級ホテルは日本等と比べて驚くほど安いですが、1泊1万円位のホテルは値段相応、このホテルを含めて1泊5000円位のホテルは価格に見合っていないように感じています。なので、今回もこのホテルと部屋のわりには高く感じたのですが、周辺の同価格帯のホテルと比べると「普通」なのだと思います。