Ratings based on 617 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Central location for excellent trip

Posted Apr 23, 2015
Central location in the heart of the city.. Walking distance to shops for shopping and food.. Excellent room facilities with friendly staff..
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenience At Your DoorStep

Posted Apr 7, 2015
Pros: Staff, Location & Convenience
Cons: Maintenance of the room such as TV & Sofa could be improved
If you're talking about wanting for convenience during your trip to KL, this hotel will be the place for your stay. Check In: Check-in was a bit delayed as the hotel is fully booked during the last weekend that I've stayed. However, staff will always be smiling. I could not get a king bed as per requested but the request for a higher level was acceded and I was glad about that. Security: There's almost 3 security officers guarding the lobby which made me felt safe. In addition, you would need to tap your room key to access any floor in this hotel. Room: The corridor to the rooms might make you feel a bit eerie but the size of your room will just take away that feeling. I've booked superior room but it was huge! Seriously, you could move around comfortably. Room Amenities: Your toiletries are well stacked, cleanliness is good too. Television is not working well and the sofa in the room is too soft (a bit old) but these little things did not get into our experience. Bed & pillow are very comfy :) Food: We've got our room without breakfast & hence I could not comment much. Convenience: There's a door access to Berjaya Times Square Shopping Mall which operates till 10pm which brought lots of convenience especially if most of your shopping experience is at the mall itself. Their LRT (subway) is right outside the mall and their famous shopping spots are one traffic junction away (15mins walk) Overall: Simply enjoy my stay here. Staff is well trained & location is awesome!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth

Good located hotel

Posted Mar 8, 2015
I stayed here for 5 nights for my first trip to KL. It was a good location, being right at the monorail stop but I found it on the edge of the "golden triangle" so you had to walk a little bit or catch the monorail (which is PACKED from 8-10am and 4-6pm) to the food shops. There is a shopping mall adjacent to the hotel but it's more of the cheap, polyester clothing. The department stores with H&M, zara etc are about a 15min walk away. Staff were very friendly & helpful. The hotel rooms are like suites, very spacious!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Superb Staffs

Posted Feb 26, 2015
Staffs were very nice and helpful, very professional. The hotel is very strategic-placed. Everything is convenient. Even the hotel's Jojoba Spa was excellent! Overall was a wonderful experience! Would definitely return one day!
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth

Posted Feb 18, 2015
Great location though room a bit old. great room size.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney, Australia

Nice hotel right next to Imbi monorail

Posted Feb 17, 2015
Pros: Large rooms, large bathrooms and showers, large amount of rooms provided (around 700 rooms), free WiFi, the service, good value
Cons: Remember to provide everyone with a toothbrush kit, improve the air conditioning. Make some amenities available 24 hours (i.e. gym).
Location: It is right next to Imbi station - only a 10 minute walk away from Bukit Bintang, Jalan Alor as well as the various attractions in that area.
Was a great stay - the only major flaws were that a toothbrush kit was not provided, as well as the air conditioning not being strong enough. I almost thought that WiFi was not available except in level 14, but it turns out that Wifi is actually provided throughout the hotel. They need to mention this on their website. It has a great location, awesome amenities and a LARGE room for a cheap price. I remember I also tipped them RM5 and then they gave us 6 bottles of water (very handy because you should not drink tap water in Malaysia), 2 toothbrush kits, 2 boxes of tissues as well as dozens more shower kits. Was a lovely experience.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Malaysia

Spacious and Cozy Room

Posted Feb 15, 2015
Pros: The one room apartment feeling
Cons: Low water pressure and more cafes within the hotel...
Location: Easy food and shopping at the mall....
Did not expect much when i booked but the it turned out well. Like the way they separate the rooms by partitions and also it makes u feel as if you are staying in a one room apartment. Liked the view. Only thing is the noisy from the highway which u can constantly hear police sirens..
2 out of 5
by A verified travelerfrom Perth

Never going back

Posted Feb 14, 2015
Hotel lobby looks great, then you get to the room.. Lights were broken, wifi couldn't even load a picture. Slept on the floor as it was comfier than the bed.
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth WA

Charlotte

Posted Jan 31, 2015
Pros: Very good location. Easy to use public transport.
Cons: The rooms could use some new carpets. The lifts were very slow because of the number of floors in the hotel.
Location: The shopping centre was part of the hotel complex and there were many places to eat and shop. Monorail made it convenient to get around.
We arrived at midnight and were checked in quickly and taken to our room. The hotel is large with two towers which were connected by a walkway . Security was good as you could only get to your floor with the room key card. The hotel lobby and pool were very nice but the rooms were a little worn. .
5 out of 5
by Lesley Griffin

Posted Jan 27, 2015
Pros: Position
Cons: No hand towels or washers