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Reviews of e.City Hotel at OneCity

4 out of 5
e.City Hotel at OneCity
Skypark One City Jalan USJ 25/1, Subang Jaya, Selangor

Reviews

7.4

Good

Rating 10 - Excellent. 33 out of 208 reviews" "
Rating 8 - Good. 104 out of 208 reviews" "
Rating 6 - Okay. 51 out of 208 reviews" "
Rating 4 - Poor. 11 out of 208 reviews" "
Rating 2 - Terrible. 9 out of 208 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Sim

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This property is the bad experience i never had before really bad environment
Stayed 1 night in Feb 2023

10/10 Excellent

Maduakolam.

8/10 Good

Steven

Stayed 1 night in Oct 2022

10/10 Excellent

Sit Wan

Stayed 1 night in Sep 2020

8/10 Good

Juraimi

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good basic hotel
This is the nearest hotel to the wedding event. Wasn't expecting much so it worked out well for us. Staff were polite and accomodating. Room was basic and all neccesities were provided. If you need ironing kit, do call their housekeeping. There are shops within the building if you walk towards the side of the reception - Secret Recipe, Subway, Minimart and 7-Eleven across the carpark. Had a good view at the rooftop where most bars and swimming pool is at. Great view of the sunrise. Overall, was a good stay.
Pool and rooftop view
View from rooftop looking out towards Sunway
Stayed 2 nights in Mar 2020

4/10 Poor

Shehan, Bangkok

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
The property (Hotel & Mall) must have been nice when built, but now it is in a state of complete neglect. Many shops in the adjoining mall have closed down and the hotel is deserted with minimal staff at Reception and no Bell Boys or any other staff. Coffee Shop is closed down …
Stayed 2 nights in Feb 2020

8/10 Good

Shaun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Business Trip
The hotel is conveniently located for the visit to the KL office.
Stayed 2 nights in Jan 2020

4/10 Poor

RY

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room we were allocated on level 12 had seen better days. Firstly, the card access door lock had major issues were the alarm kept going off at the slightest misalignment of the door latch and catch. I've had to slam the door close to deactivate the alarm and this would definitely not go down well for the other guests on the same level. Secondly, the basin wasn't draining fast enough and this caused ponding in the basin. The toilet flushing at times wasn't strong and we've had to flush several times to clear the sewage. Finally, the shower head holder was no longer secured to the wall as the screw plugs were loose. I've left a note about the faults in the room and I'm hoping the room service attendants would pick them up and report to the management. Otherwise, the hotel location is great in USJ as it is close to Main Place shopping centre. There are also an array of food / convenience stores and two pharmacies across the hotel. Staff are friendly and obliging when we requested to change our rooms.
Stayed 3 nights in Jan 2020

2/10 Terrible

John Teo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel management
Very bad service Front office may mistaken that the room been paid which I haven’t (though I had told them and paid it) Bed and pillow stains F&B teams are terrible - not friendly nor not working The teams all group in the kitchen. Whereas when asked to change the milk (finished), not even done The roof - not clean at all and No buffet but a lousy nasi lemak which seem to be microwave serve.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019

8/10 Good

Verified traveler

Stayed 2 nights in May 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A repeated stay requested by traveller. Nothing to add on.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing more to comment. A repeated trip requested by traveller.
Stayed 1 night in Apr 2019

10/10 Excellent

MUHAMMAD, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very friendly and helpful
Stayed 1 night in Apr 2019

8/10 Good

PanAm

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing particular however just met our basic needs.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a repeated stay in this hotel. Nothing much to add on.
Stayed 1 night in Mar 2019

6/10 Okay

Nor, shah alam

Business traveler, Traveled with family
Liked: Cleanliness
Disliked: Amenities
Perhaps hotel management can consider to put a bigger closet inside the hotel room. The current one is too small, definitely not for guests who come with family.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a repeated stay requested by our colleague. Worth the value of stay.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and humble. Congratulation
Stayed 1 night in Mar 2019

6/10 Okay

MohamedNasir, Semenyih , Selangor

Traveled with family
Disliked: Amenities
The breakfast is not up to the standard . ( meaning the taste). Have to improve on quality because during the breakfast period We saw a lot of international guess.
Stayed 1 night in Mar 2019

8/10 Good

ASMIERA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its Good
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Need to Maintain the telephone properly, TV also hang.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel. With great amenities surrounded, Will come back again for sure.
Stayed 2 nights in Jan 2019

8/10 Good

Woo

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet and good hotel. Not very convenient for moving around but fine for business travel.
Stayed 3 nights in Dec 2018

10/10 Excellent

ISHAK, Taman Sutera, JB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely Satisfied. Will definitely come bavk to statly here.
Stayed 1 night in Dec 2018

4/10 Poor

Verified traveler

Stayed 1 night in Dec 2018

10/10 Excellent

Lim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient stay
I’m happy with the service and they never failed to fulfill my request as always.
Stayed 1 night in Dec 2018

6/10 Okay

MUSA

Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2018

8/10 Good

Rachel

Liked: Staff & service
Stayed 3 nights in Nov 2018

8/10 Good

Mohamed Rasid

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Shyun kok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Junior, Singapore

Still not disposable shaver . Cannot call to the hotel front desk line always busy. However it is a good location as it's beside highway and not far from airport , numerous eateries around so for business trip it's good but not good for family get away .
Stayed 1 night in Oct 2018

10/10 Excellent

walter, kuala lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good and comfortable mattress. I have good night sleep.
Stayed 1 night in Oct 2018

8/10 Good

Siti Nuha Ilya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fine
Stayed 1 night in Oct 2018

6/10 Okay

Fazli, Singpore

Location is good. With local eateries and convenient store nearby. Accessible to a lot of places. Building facade looks nice. Local staff handling the reception was polite and welcoming but the rest of the staff seriously need formal customer service training. Room was nothing impressive. I would rate it 3 star instead. Corridor was dimly lit. Swimming pool looked like a swamp. Never seen a 4 star hotel pool filled with greenish water. Pool attendant was defensive and told me off rudely that the pool was safe to swim.
Stayed 3 nights in Oct 2018

6/10 Okay

thila, shah alam

Liked: Staff & service, room comfort
Cleanness and breakfast, not satisfy. Especially breakfast menu, please improve. thank you.
Stayed 4 nights in Sep 2018

8/10 Good

Jasmine, Kuching

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It stated in my booking that it is with breakfast but turn out it was only complimentary cordial drinks. Quite misleading
Stayed 1 night in Sep 2018

8/10 Good

Steven

Nice hotel
Stayed 3 nights, good location. got nice view restaurants and drinking venue at the skypark. looking forward for next family trip to KL.
Stayed 3 nights in Sep 2018

4/10 Poor

Siaw Chong

Disliked: Cleanliness, property conditions & facilities, room comfort
not recommend
Dim in room, dirty floor with long hair from previous guest, water heater problem.
Stayed 3 nights in Aug 2018

6/10 Okay

Nur, Ipoh

Disliked: Cleanliness
Stayed 1 night in Aug 2018

8/10 Good

Bambi Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 2 nights in Aug 2018

6/10 Okay

J, Penang

Disliked: Cleanliness
Just so so
Hotel condition is just okay, only convenient for meals. Other than that there’s nothing surround by it.
Stayed 3 nights in Aug 2018

8/10 Good

ENG SIM JOEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018