Ratings based on 137 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
97% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Expect the unexpected!

Posted Jan 30, 2015
Pros: Staff, view and location.
Cons: The buffet breakfast - kindly change the menu.
Location: Take the lrt at Raja Chulan and explore the nearby malls
I've booked 3 nights on this hotel for my family of 5. We had great time staying there, view was awesome from 20th storey facing the Menara KL from our balcony and the 2 bedrooms. Staffs from different department was very helpful and courteous. I would like to recommend for those with big families to come here!
5 out of 5
Recommended
for Families
by A verified traveler

Nice hotel with spacious Double-room suites.

Posted Jan 22, 2015
Hotel is near by to everything in KL. Great experience and comfortable. Staff members are very cooperative.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Sydney

Nice hotel

Posted Jan 20, 2015
Execellent hotel within walking distance of everything you need to see in KL.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Australia

Fabulous size rooms

Posted Jan 4, 2015
Pros: spacious - friendly staff
Cons: Improved regularity of room servicing daily
Location: Walking distance to KLCC, Petronas towers (ps our room had a great view of them), Bukit Bintang shopping district etc. Overall excellent location
Some taxi drivers knew of this place and some did not - but great location - close to monorail, 10 min walk from KLCC the heart of city centre. Room was amazing - although the daily service was variable from non-existent (had to ask for it) to after 5pm! Our bed was very hard - but otherwise well equipped and very comfortable. I would stay again - but be pro-active about room servicing etc. For the costs of not much more than a single motel room - it was fantastic to have so much space with 2 teenages! To get even half this space would have been two motel rooms.
4 out of 5
by A verified travelerfrom Singapore

Excellent

Posted Jan 4, 2015
Excellent location, beautiful and well kept apartments and facilities. Perfect for families. Lovely breakfast.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Melbourne

Great apartment hotel close to Bukit Bintang.

Posted Jan 1, 2015
We spent 16 night at the E&O over Christmas 2014. It was our 2nd time in 12 months. Love the sport homey & frindly staff. Nice spatious rooms. Breakfast was very repetitive and got boring after a few days. The delirious cafe gets quite busy and cramped. The staff were always friendly and cautious. Going by the last stay the proporty is due for some maintenance. The tap in our bathroom sink was wobbling as the marble top was broken. The walls are in need of a lick of paint, other than that it was a very nice and relaxing stay. Overall very good for a family holiday.
2 out of 5
by A verified travelerfrom Qatar

Beautiful but extremely rude reception staff.

Posted Jan 1, 2015
Pros: The decor.
Cons: Clear the false advertising and perhaps customer service development for the manager.
Location: The petronas towers are close and has a lovely park for the children.
The hotel did not honor the reservations made through expedia. In my 10 years with Expedia reservations, I have always got what I expected but this time the hotel gave me a room not what they advertised. When I explained and showed my reservations on the phone app - the manager rudely said you are welcome to cancel the reservation. I had, thank God, traveled a lot and all over and have always stayed at hotels 4star plus and have never come across such rude and disrespectful behaviour. I was made to pay for another bed for my child and slept with two children on the kind bed provided. While it was clean and very comfortable, it was too crowded. Having it be a residence with a king bed there should have been provided proper sleeping space for my kids. Expedia reservations clearly indicated that reservations I made were enough for 2 adults and 3 kids.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Malaysia

Second visit

Posted Dec 29, 2014
The quality of the facilities matches the expectation of an E & O property. The two bedroom apartment is large and well fitted particularly the kitchen. Wardrobes are not to the same quality as the rest of the facility. However the shower and other bathroom fittings were superb. As this was the holiday week the check-in/out desk was having difficulty providing a timely service to the guests. As there only two lifts servicing 26 floors the waiting time can be protracted. Breakfast in the Delicious restaurant was adequate but had insufficient choice to cater to Asian palettes. The noise from nearby building sites was annoying during the day. It is only short distance to the covered walkway that links Pavilion [Bukit Bintang] with KLCC - a boon in the rainy season.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom perth

Excellent quality Central apartment - A+++

Posted Nov 6, 2014
Stayed here multiple times and keep coming back Has everything you want Great value
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Hong Kong

很適當一家大小的酒店

Posted Nov 2, 2014
此酒店房間潔淨寬闊,位置靠近購物點,鄰近Lot10及pavillon,可步行到阿羅街,酒店附近有多間便利店,酒店提供的早餐也不錯。