Front of property - evening/night

Reviews of E&O Residences Kuala Lumpur

3 out of 5
E&O Residences Kuala Lumpur
No. 1, Jalan Tengah, off Jalan Sultan Ismail, Kuala Lumpur

Reviews

8.6

Excellent

Rating 10 - Excellent. 528 out of 1065 reviews" "
Rating 8 - Good. 372 out of 1065 reviews" "
Rating 6 - Okay. 103 out of 1065 reviews" "
Rating 4 - Poor. 42 out of 1065 reviews" "
Rating 2 - Terrible. 20 out of 1065 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Miad

Liked: Cleanliness, property conditions & facilities
A lovely residence in central KLCC location. A short walk from all the hustle and bustle. Only critique was that the Breakfast options were a bit limited (black tea and coffee only included) and only rich, savoury meal options which felt quite restrictive. Pool and gym facilities were great though. I really enjoyed my stay.
Stayed 8 nights in Feb 2024

4/10 Poor

Dan

Traveled with partner
Liked: Cleanliness
The bathroom has no electrical plugs and insufficient lighting-very inconvenient.
Stayed 4 nights in Aug 2023
Response from Reservation Officer on Sep 1, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for your valuable feedback. We sincerely apologise that your stay with us was not a pleasant one, and we addressed this issue to our respective department for quality improvement and to investigate on this matter. Please know that your feedback is important for us and we hope to welcome you back on your next visit to Kuala Lumpur.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Good place to stay!
Good hotel at a nice location! Wanna go back there when I get a chance to go back to KL!
Stayed 1 night in Aug 2023
Response from Reservation Officer on Sep 1, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for the wonderful review, we thrilled your time with us was amazing , we endeavour to go above & beyond to ensure our guest have a memorable experience. we look forward to hosting you again soon for another great experience. Warmest Regards, E&O Residences Kuala Lumpur.

8/10 Good

Nur Isabella

Liked: Cleanliness, amenities, property conditions & facilities
The property feel a bit run down compare to the condition before covid. But overall still a good stay. The breakfast is not worth the money though. There are many other options around the property so it will not be hard to find other options.
Response from Reservation Officer on Sep 1, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for your valuable feedback. We sincerely apologise that your stay with us was not a pleasant one, and we addressed this issue to our respective department for quality improvement and to investigate on this matter. Please know that your feedback is important for us and we hope to welcome you back on your next visit to Kuala Lumpur.

10/10 Excellent

Amir

Liked: Cleanliness, room comfort
Excellent stay
Everything was perfect as usual with E&O. Loved the short stay. great walking accessibility to major POI, attractions, and restaurants.
Stayed 3 nights in Jul 2023
Response from Reservation Officer on Sep 1, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for the wonderful review, we thrilled your time with us was amazing , we endeavour to go above & beyond to ensure our guest have a memorable experience. we look forward to hosting you again soon for another great experience. Warmest Regards, E&O Residences Kuala Lumpur.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This place was amazing the Apartment was huge and the view was incredible. Everything is close by and walking distance to most attractions.
Stayed 3 nights in Jul 2023
Response from Reservation Officer on Sep 1, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for the wonderful review, we thrilled your time with us was amazing , we endeavour to go above & beyond to ensure our guest have a memorable experience. we look forward to hosting you again soon for another great experience. Warmest Regards, E&O Residences Kuala Lumpur.

8/10 Good

May

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was very clean and we like the unit design very well.
Stayed 1 night in Jul 2023
Response from Reservation Officer on Sep 1, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for the wonderful review, we thrilled your time with us was amazing , we endeavour to go above & beyond to ensure our guest have a memorable experience. we look forward to hosting you again soon for another great experience. Warmest Regards, E&O Residences Kuala Lumpur.

2/10 Terrible

Jason

Stayed 2 nights in Jul 2023
Response from Reservation Officer on Sep 1, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for your valuable feedback. We sincerely apologise that your stay with us was not a pleasant one, and we addressed this issue to our respective department for quality improvement and to investigate on this matter. Please know that your feedback is important for us and we hope to welcome you back on your next visit to Kuala Lumpur.

10/10 Excellent

Roohollah

Liked: Cleanliness, amenities, property conditions & facilities
Spacious, tidy and furnished apartment. Walking distance to major shopping centers. Professional staff. Quite environment. Safe and secure. Totally recommended.
Stayed 2 nights in Jul 2023
Response from Reservation Officer on Sep 1, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for the wonderful review, we thrilled your time with us was amazing , we endeavour to go above & beyond to ensure our guest have a memorable experience. we look forward to hosting you again soon for another great experience. Warmest Regards, E&O Residences Kuala Lumpur.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, room comfort
Excellent stay. Check in process (especially if you are driving in) was a breeze. Front gate staff gave clear instructions on where to go and what to expect during the process. Watch out though if you are coming in on a Friday. There’s a street food fair that takes some careful manoeuvring and patience on your part.
Stayed 2 nights in Jun 2023

10/10 Excellent

Ong Kian

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Will stay again if I am in business trip
Stayed 1 night in Jun 2023

8/10 Good

Ee Ling

Business traveler
Liked: Amenities, property conditions & facilities
Room was big but cleanliness was ok only. Surrounding restaurants & marts are estimated 10 mins by walk.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
It is a great hotel and the staff are perfect
Stayed 2 nights in Apr 2023

4/10 Poor

sammi

Disliked: Cleanliness, property conditions & facilities
Nearby premises are not safe, are office and residential areas. The photo and the entity are very different, and the ornaments and paint lights do not match. The room was very damp and smelly, the toilet ceiling dripped brown water, and the water from the bath would be clogged. There are no wash basins or toilets in the entertainment hall and dining room on the first floor, and used cups cannot be washed. There are 2 bedrooms on the 2nd floor, one humid and one too hot. There are 2 rooms on the 3rd floor, both very hot, one of which we dare not use because there is a painting scripture (I don't understand the purpose) Benefits: TV and Netflix, a pool but old in need of repair, only one pool cue.
Stayed 2 nights in May 2023
Response from Reservation Officer on May 15, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for your valuable feedback. We sincerely apologise that your stay with us was not a pleasant one, and we addressed this issue to our respective department for quality improvement and to investigate on this matter. Please know that your feedback is important for us and we hope to welcome you back on your next visit to Kuala Lumpur.

10/10 Excellent

Kenji

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Good location and confortable room.
Stayed 4 nights in Apr 2023
Response from Reservation Officer on May 15, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for the wonderful review, we thrilled your time with us was amazing , we endeavour to go above & beyond to ensure our guest have a memorable experience. we look forward to hosting you again soon for another great experience. Warmest Regards, E&O Residences Kuala Lumpur.

8/10 Good

Ida

Stayed 3 nights in Mar 2023

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Mar 2023

4/10 Poor

Eddie

Business traveler
Liked: Cleanliness
Disliked: Room comfort
Please process my refund
The stay was a disaster. Turned on the air-conditioning when I checked in at 10 pm. When i got back from dinner at 1145 pm the room was still hot and stuffy. Called the front desk and a technician came shortly to check the aircon. He was puzzled but went into the switch room to do something. The room started to get cooler about 2 hours later. Bad and disturbed sleep as the room wasnt completely cooled. Couldn't use the internet because the WiFi was out the whole night. I also went down to inform the front desk that I will be checking out tomorrow after making a reservation at another hotel. I asked the front desk personnel to process a refund which he agreed but said he couldn't do it from his end. He said i should speak to hotels.com to process a refund.
Stayed 2 nights in Feb 2023

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, room comfort
KL Feb 2023
Great secure, central location to roam KL. Good size clean rooms and everything need in a two bed apartment, huge main ensuite. Balcony available but lacked view in the room I experienced.
Stayed 5 nights in Feb 2023

10/10 Excellent

Russell

Liked: Cleanliness, amenities, property conditions & facilities
Very nice property with friendly staff and convenient location.
Stayed 3 nights in Dec 2022
Response from Reservation Officer on Jan 24, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for the wonderful review, we thrilled your time with us was amazing , we endeavour to go above & beyond to ensure our guest have a memorable experience. we look forward to hosting you again soon for another great experience. Warmest Regards, E&O Residences Kuala Lumpur.

6/10 Okay

Anjali

Traveled with family
Very spacious property, courteous staff, prompt and helpful, location is wonderful too but the apt is old and needs some sprucing. there is no dishwasher and the no of utensils are very less for a large family. TVs are outdates and are not smart TVs to no point in having them.
Response from Reservation Officer on Jan 24, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for your valuable feedback. We sincerely apologise that your stay with us was not a pleasant one, and we addressed this issue to our respective department for quality improvement and to investigate on this matter. Please know that your feedback is important for us and we hope to welcome you back on your next visit to Kuala Lumpur.

6/10 Okay

KHASHINI

Traveled with group
Liked: Amenities
The service and amenities was excellent. There was a very pervasive smell in the room though. Maybe it has not been aired out recently. Also they went through the house rules which felt a little extreme. Seemed very rigid.
Stayed 1 night in Dec 2022
Response from Reservation Officer on Jan 24, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for your valuable feedback. We sincerely apologise that your stay with us was not a pleasant one, and we addressed this issue to our respective department for quality improvement and to investigate on this matter. Please know that your feedback is important for us and we hope to welcome you back on your next visit to Kuala Lumpur.

8/10 Good

Robert

Liked: Cleanliness, room comfort
Great location in the heart of Kuala Lumpur
Ignore the bad reviews, but be aware this is a residence not a hotel. Check in was flawless. Great location for accessing the local tourist attractions. Breakfast was a bit of a let down, small serving from a local cafe at the front of the premises. Not the usual buffet you might expect from a hotel. Staff friendly and helpful. The washing machine in our room tricked the power, staff attempted to fix and when they couldn't they transferred our washing to another machine and returned when washed. No room service available and no food or drink allowed at the pool.
Stayed 4 nights in Nov 2022
Response from Reservation Officer on Jan 24, 2023
Greeting from E&O Residences Kuala Lumpur. Thank you for your valuable feedback. We sincerely apologise that your stay with us was not a pleasant one, and we addressed this issue to our respective department for quality improvement and to investigate on this matter. Please know that your feedback is important for us and we hope to welcome you back on your next visit to Kuala Lumpur.

10/10 Excellent

Mohamed

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wifi can be better. inttermittent connection
Stayed 3 nights in Sep 2022

10/10 Excellent

Muhammad Ahmad

Stayed 3 nights in Nov 2022

8/10 Good

Ratnawati

Stayed 3 nights in Oct 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, room comfort
Enjoyable apartment to stay
The apartment is spacious, clean and everything this good. Just the pillows are soft and the bed a bit sunken. Really enjoyed my stay.
Stayed 2 nights in Jun 2022
Response from Reservation Officer on Jul 15, 2022
Greeting from E&O Residences Kuala Lumpur. Thank you for the wonderful review, we thrilled your time with us was amazing , we endeavour to go above & beyond to ensure our guest have a memorable experience. we look forward to hosting you again soon for another great experience. Warmest Regards, E&O Residences Kuala Lumpur.

10/10 Excellent

Aida

Traveled with family
Liked: Cleanliness, room comfort
Superb Family Stay
Beyond my expectation. Was fuss free stay. Whole family enjoyed. There is a nearby mart & cafe to enjoy.
Stayed 2 nights in Jun 2022
Response from Reservation Officer on Jul 15, 2022
Greeting from E&O Residences Kuala Lumpur. Thank you for the wonderful review, we thrilled your time with us was amazing , we endeavour to go above & beyond to ensure our guest have a memorable experience. we look forward to hosting you again soon for another great experience. Warmest Regards, E&O Residences Kuala Lumpur.

10/10 Excellent

Verified traveler

Stayed 2 nights in Aug 2020

8/10 Good

Zainab

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Yin Ching

Traveled with family
Liked: Cleanliness, room comfort
Good view and comfortable
Staff is friendly and helpful... service great
Stayed 1 night in Jul 2020
Response from Iqbal on Jul 24, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

10/10 Excellent

suraiza

Traveled with family
Liked: Cleanliness, room comfort
spacious and peefect for family
Stayed 1 night in Jul 2020
Response from Iqbal on Jul 24, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

8/10 Good

Aaron, Georgetown, Penang Island

Business traveler
Liked: Cleanliness, amenities
Great value for money and Wonderful moment with all the facilities. Tasteful styling, homely and clean suite. The location is not too far from KLCC and has free parking.and the hotel staff were friendly and helpful.
Stayed 2 nights in Jun 2020
Response from Iqbal on Jul 6, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2020
Response from Iqbal on Jul 6, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Spacious, comfortable and well located
We enjoyed our stay at the E&O residences in KL. We had a 1 bedroom apartment. It was very spacious and comfortable. The apartments are well located - close to restaurants, supermarkets and tourist attractions. It would be good if the apartment was a little better maintained. The bathroom vanity units had been water affected and the walls could do with some paint. If you want to self cater the kitchen could have more in the way of cooking utensils. We would happily stay at the E&O residences again.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is huge! Loved it. I wanna move there for good haha
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Monorail,KLCC, Pavilion Shopping Centre, free CAT bus, food, Twin Towers and KL Tower. Staff both E&O resodenfes and ground secuirity pepole very friendly and helpful Excellent place to stay for holiday
Stayed 7 nights in Feb 2020
Response from iqbal on Mar 1, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

10/10 Excellent

Grant, Glasgow

Traveled with group
Liked: Cleanliness, amenities
Great location close to malls, bars, transport links, attractions like the petronas and KL towers.
Stayed 9 nights in Feb 2020
Response from Iqbal on Feb 27, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020
Response from Iqbal on Feb 22, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

8/10 Good

C, Penang

Traveled with partner
Liked: Amenities, property conditions & facilities
Cleanness needs to improve. Found cockroach in the bathroom during check-in but able to get room change.
Stayed 1 night in Feb 2020
Response from Iqbal on Feb 22, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
All are so good relax and accomodating. All persons there are very nice ...
Stayed 3 nights in Feb 2020
Response from Iqbal on Feb 19, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

4/10 Poor

Verified traveler

Traveled with family
Inconvenient stay experience for whole facility.
Not friendly environment for family gathering as guest do not hv access to the residence. Guard are not trained to speak clearly to explain to guest arriving and not familiar with entry procedures. Very inconvenient experience overall.
Stayed 1 night in Feb 2020
Response from Iqbal on Feb 17, 2020
Thank you for staying with us during your recent trip to Kuala Lumpur. We have taken note of your feedback and please be assured that the issues highlighted will be looked into. We sincerely hope that you would extend us another opportunity to be of service to you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Room big enough, washing and drying machines good, clean enviroment, high security level. Cons: Lighting level in study room (2 room suite) should be increased.
Stayed 3 nights in Jan 2020
Response from Iqbal on Feb 3, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

10/10 Excellent

Alessandro

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great apartments
Very spacious and well-designed apartments
Stayed 1 night in Nov 2019
Response from Iqbal on Jan 21, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

10/10 Excellent

Amir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Amazing property Very helpful staff
Stayed 3 nights in Jan 2020
Response from Iqbal on Jan 15, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Day time staff are not helpful at all , pls buck up on yr empathy towards yr customers. It was amazing stay but its just about yr staff in the reception area need to be improve
Stayed 2 nights in Jan 2020
Response from iqbal on Jan 10, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

8/10 Good

Prithvi, Perth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the apartment & amenities Central location, close to many restaurants Loved the landscaping, lovely pool & palm trees Secluded & good security Lovely view of Petronas twin towers & KL tower
Stayed 3 nights in Dec 2019
Response from iqbal on Jan 10, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

8/10 Good

Jeeva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from iqbal on Jan 10, 2020
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

6/10 Okay

John

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not quite up to standard expected.
Sadly the Kitchen worktop and main bedroom headboard covered was with ants, there was a strong foul smell in second bathroom, no spare loo paper in any of the three bathrooms, A real dissappointment after looking forward to a stay in a well respected hotel group property in the middle of KL. Good sized rooms in spacious apartments. Safe parking.
Stayed 1 night in Dec 2019
Response from Iqbal on Dec 29, 2019
Thank you for choosing E&O Residences Kuala Lumpur and for sharing your valuable comments. It is our pleasure to accommodate you. It is wonderful to read how much you enjoyed our hospitality, our suites and location. We definitely look forward to welcoming you back again.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2019
Response from Iqbal on Dec 24, 2019
Thank you for staying with us during your recent trip to Kuala Lumpur. We have taken note of your feedback and please be assured that the issues highlighted will be looked into. We sincerely hope that you would extend us another opportunity to be of service to you again soon.