Ratings based on 60 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

Couldn't fault it

Posted Jul 20, 2014
Great service, modern hotel, close to shopping and Petronas Towers
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Best Hotel in KL

Posted Jul 18, 2014
Pros: The spectacular pool, location in KLCC
Location: Shopping and restaurants at Suria KLCC and Pavillion Bukit bintang. Night fountains
Just spent 11 nights at the Grand Hyatt with our 3 years old daughter. It is a fantastic 5 star hotel located in the new KL City Centre district. The hotel rooms start on the 18th floor, so great views from all rooms, but we booked a tower view room which overlooked the petronas towers and KLCC park, which was worth the extra cost. You check in on the 39th floor which makes for a 'wow' check-in to the hotel, but means changing lifts to access you room, ( a minor inconvenience). The staff are all very friendly and courteous and there lots of little touches, like fresh fruit and food gifts in the room. If you forget anything, they have it. Either to borrow or some items they just give to you. Free wifi all around the hotel and your room is a bonus. The pool is spectacular and we spent lots of time there, they serve complimentary drinks and popcorn alot of the time, but you can order drinks and food at anytime. They had pool toys and arms bands for our 3yr old which she enjoyed. Breakfast is a vast buffet of different cuisines and you are in the 'thirtyeight' restaurant with 360 degree views of KL. The rooms are modern design with bathroom integrated in a modern style. The location is a easy walk to KLCC suria shopping centre and fountains display at night or the other way to Bukit bintang and close to jalan P ramlee night spots. Overall, we thoroughly enjoyed our 12 days there. highly recommended.
5 out of 5
Recommended
for Everyone
by A verified traveler

Felt very welcomed

Posted Jun 30, 2014
We enjoyed our stay for 3 nights The room was spacious and great views The staff were so nice and extremely made you feel welcomed every time we left and returned to our room
5 out of 5
Recommended
for Everyone
by A verified traveler from W

Excellent service and location

Posted Jun 28, 2014
Although I wasn't too fond of Kuala Lumpur overall due to many reasons...this hotel was exceptional! Staff are always well presented and attentative, whenever a question was asked about tourism in KL, it would be answered appropriately. Service was excellent at the restaurant and bars in the hotel. Absolutely nothing to complain about this hotel, I've stayed at many hotels and must say that this was one of my favourite and most comfortable stays.
5 out of 5
Recommended
for Everyone
by A verified traveler

Very Nice Hotel

Posted Jun 16, 2014
Hotel is excellent. It is so clean. Staff is very friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel, perfect location

Posted Jun 5, 2014
Situated in the perfect location this hotel was magnificent In all aspects.
5 out of 5
Recommended
for Everyone
by matt from melbourne

New and fresh hotel

Posted May 18, 2014
Second visit. Better than first with attentive staff. As I arrived on a different flight as my wife, as I waited for her at reception, I was given water and the newspaper. A nice touch of good service. I was able to check in at 9.30am.
5 out of 5
Recommended
for Everyone
by alexei from Adelaide

Brilliant location and view, room fit for a king!

Posted May 12, 2014
Pros: Great design, not all the money was spent just on the lobby, the rooms are superb. Outstanding service, cleaning, and restaurant
Location: Great location 2 minute walk to the Suria mall and to the twin towers 3 minute walk to the KLCC train station 10 minute walk to Jl. Alor food street
We checked in on a warm day, the hotel was nice and cool and smelt great in the lobby. Absolutely luxurious lobby and facilities. Everything down from the lifts up to the finish of the handles was great. Solid wood interior fitting around the hotel looks grandiose and our room was something special. Facing the Twin towers we had a digital clock on the side of the building we could see from the bed and a glorious view to wake up and go to sleep to. Restaurant was superb, great food and wine, good value. We got engaged in the restaurant without prior warning the staff but they were excellent to acommodate the two of us. Will come here again every time we come to Malaysia. Simply Superb.
5 out of 5
Recommended
for Everyone
by A verified traveler

AMAZING!

Posted Apr 15, 2014
We recently stayed at the Grand Hyatt in KL and loved every minute of it. Everything about the hotel was divine. The lobby and level 38 restaurant were just breathtaking, the room was immaculate and gorgeous and the food and drinks were just unbeatable... and of course the staff was incredibly friendly and helpful. Would definitely recommend this place and would definitely go back!
5 out of 5
Recommended
for Everyone
by Aljabry

Good location

Posted Mar 16, 2014
This is one of the good Hotel very Good facilities and well trained staff. Is worth every $.