Ratings based on 485 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
90% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Nice hotel not too far from the shopping areas

Posted Oct 13, 2014
Nice hotel not too far from the shopping areas hotel a little dated definetly needs new carpets throughout very limited menu but can't fault the staff the service was excellent you get what you pay for.
4 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Excellent stay

Posted Sep 30, 2014
I had stayed for 2 days.Had some minor issue with sliding door.But when reported to Guest Service Manager Maheswari, she took personal interest and provided me with a new room. Such an excellent respsonse.Appreciate it and strongly recommend Istana hotel.
3 out of 5
Recommended
for Other
by A verified traveler from ON

Location is good

Posted Sep 24, 2014
Pros: Housekeeping guys
Cons: They should change hair dryer
Location: Twin Tower
It was not good, I booked 2 rooms but they issue me on different floor.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel

Posted Sep 13, 2014
Pros: Everything from the moment I stepped in until the checkout. Great service, food, staff and facilities.
Location: It is centrally located with easy access to public transport or just a stroll around the city.
it was awesome. We enjoyed our stay and found staff very helpful and provided excellent service.
3 out of 5
Recommended
for Business Travelers
by A verified traveler from Islam Abad

Good Hotel in Bukit Bintang

Posted Sep 10, 2014
Pros: Only the housekeeping.
Cons: Check in was not smooth, I wait there about 40 minutes, I book for king bed room but they issue me 2 separate bed even me was with my wife
Location: Near to KLCC, Pavilion, Time square
Yes, It was average, adding more, I book 3 rooms, they give me on separate floor, Bad experience.
3 out of 5
Recommended
for Everyone
by A verified traveler

good location, close to a lot of attractions

Posted Sep 6, 2014
Pros: good location, nice buffet
nice and clean hotel, love the location, did not get my wakeup call.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Aug 29, 2014
Pros: Room and bathroom size very spacious, very nice decor.
Cons: Room service was not a good experience.
Location: KL Tower, Twin Towers. Shopping centre and restaurants.
Staff always very pleasant and helpful. Hotel very close to tourist spots, restuarants and shopping. Breakfast excellent. Great holiday experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Istana Hotel KL Malaysia.

Posted Aug 19, 2014
Pros: The Hotel Lobby, The staff knows to smile and talk to the guests. When I say staff, right from the top management to the all the way down.
Cons: Breakfast time in the restaurant.(the space).
Location: Convenient location
I have been in this hotel few time and I am known to the staff. They look after us well that makes me to go there agian and again.All of them are so friendly and have a smile on their faces.They all look happy and smiles are good. With their smiles, the guests can feel relaxed and wanted.The staff at the restaurant and the lobby need a special commendation. They are sooo good and care for you so attentively. The reception staff are great, It is amazing to see the waiters and waitresses caring for you, well mannered and absolutely courteous. But sadly must mention one lady receptionist or she is a cashier I am not sure, she needs little descipline taught, to be courteous and do not display or bring her domestic problems and moods to the guests.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good option in the heart of KL

Posted Jul 28, 2014
Pros: Location and Ambience
Cons: Room amenities - Toiletries
Centrally located in Raja Chulan, Hotel Istana provides easy access to some of the tourist attractions in KL. The Hotel itself provides good amenities and facilities to make your stay comfortable. I was there for 2 days and enjoyed every bit of my stay.
4 out of 5
Recommended
by A verified traveler

Posted Jul 25, 2014 on Hotels.com
Nice place to stay. Friendly staffs. But need to improve the security in side the hotel.