Ratings based on 914 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Both elegant and freindly

Posted May 29, 2015
Pros: Great staff, very accoodating
Location: Parks, shopping. Short walk to the world famous Petronas Towers, Alor Food St. and City Centre Park.
Beautiful hotel with all the amenities, pool, amazing restaurant with multi-cultural food. Staff is friendly and greet you with a smile. Great setting for single adult travelers as well as families.The hotel is located within walking distance of parks, shopping and street food markets.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel located in city centre

Posted May 25, 2015
Nice location! You can reach the twin tower and pavilion within walking distance. Monorail is just outside of the hotel. Room is spacious and clean. But the shower wad leaking and toilet flushed not well.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Lyon

Hotel accueillant

Posted May 23, 2015
Pros: L'ensemble
Cons: Mettre les chambres au goût du jour..quartier centra
Location: Quartier central, beaucoup de restaurants et de bars proche dents toures Petronas.
Nous avons séjourné 2 nuits a 2 jours d'intervalle a l'hôtel Istana. Le premier jour l'accueil exceptionnel.....hôtesse a la porte du taxi ,compliments sur notre tenue vestimentaire, cocktail de bienvenue serviettes chaudes etc.... Qq minutes après notre arrivée ds la chambre simple mais spacieuse et tres propre, appel tele phonique pour nous demander si nous étions satisfaits......et l2 jours plus tard rien de tout cela, accueil tres froid..(personnel différent. Le métro proche de l'hôtel est le monorail, avec beaucoup d'escaliers difficile avec des valises. Tres bon restaurant, service impeccable.
1 out of 5
by A verified travelerfrom Soul

Air conditioning uncontrolable. Freezing rooms.

Posted May 21, 2015
Due to the cold room, requested fixes 2 times without much change. Air condition was turned off but room had cold air to control heat. Tried changing rooms but also same. Had warm blankets but not helpful. At the same price go to some other hotel with more central location.
3 out of 5
Recommended
for Everyone
by A verified traveler

City centre

Posted May 11, 2015
Pros: Friendly staff
Cons: No
Location: Shooping & site seeing
Very friendly staff, big space, comfort & good location.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane

Luxury Hotel close to major attractions.

Posted Apr 21, 2015
Pros: I liked everything about this hotel. The beautiful luxurious design but the best was the amazing staff who could not do enough to make you happy!
Cons: Room air con was just a little to cool & was difficult to adjust to higher temperature but as usual staff were only to happy to try and assist.
Location: Location was excellent.Close to major shopping, bars, craft arts, street food vendors, historical important buildings, KL Tower, Petronas Twin Towers.
Spent 3 nights at this Hotel which I found online & was very impressed. Arrival & greeting were friendly, professional & staff involved were as good as they get. The building architecture, furnishings, appointments, & general ambiance were a perfect match for the beautiful rooms & A1 staff which could not have been better! Great value for money. Absolute luxury in the heart of KL called the Golden Triangle
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Tokyo

パビリオンまで歩ける 食事が近くで探せるよ

Posted Apr 6, 2015
朝食事付きがいい いろいろ選べるバイキングで味もおいしい ホテル は古いが内装はきれい 部屋のエアコンが調整効きにくいため 厚手の長袖がいる
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

ブギビンタンに近い老舗現地資本高級ホテル

Posted Mar 28, 2015
Pros: 癒しラウンジと日本人女性コンシエルジュ。
Cons: 室内設備、特に水回り。
Location: Pavillionやブギビンタン交差点への裏道を教えて貰えば、3ー4分くらいで到着。また、モノレールのRaja Chulan駅から徒歩4分。さらに、ホテル前のバス停でGoKLという無料バスに乗れば、チャイナタウンーセントラルマーケットまで約10分。
KLの老舗ホテル。ハラル料理の手本となっているレストランを持つ現地資本ホテル。老朽化したのでリノベーションをしたが、お国柄で完璧とは言えない。しかし、日本人滞在者専用の「癒しラウンジ」を朝から深夜まで提供し、日本人女性コンシエルジュが常駐している。この存在は、宿泊料が半額に思えるぐらい貴重なサービスだった。日本食がチェックイン後に朝から食べられるからである。だから、総合点で5点です。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom man

great location

Posted Mar 24, 2015
Pros: every thing
Location: everything local, very safe
perfect, fantastic staff hard to fault great value
4 out of 5
Recommended
for Getaway With Friends
by Bryanfrom Mainz

Tophotel

Posted Mar 3, 2015 on Hotels
Tolles Hotel in zentraler Lage Sehr nettes und hilfsbereites Personal Absolut weiter zu empfehlen