Ratings based on 924 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Posted Jun 23, 2015
room size is very small... and the swimming pool area is not good...
3 out of 5
Recommended
for Couples
by A verified traveler from Wuppertal

In die Jahre gekommenes Hotel mit kolonialem Flair

Posted Jun 10, 2015
Pros: Die Freundlichkeit des Personals und die Lobby
Cons: Vernünftige Renovierung der Zimmer, neue Bettwäsche
Location: Mittig zwischen Menara, Petronas und Golden Triangle. Viele Restaurants sind fußläufig zu erreichen - empfehlenswert: Papa Johns Pizza gegenüber
Das Hotel ist in die Jahre gekommen, die Zimmer nicht mehr die besten - aber immer noch sauber und gut. Die Lobby ist pompös aufgemacht, sehr gepflegt und verspricht Luxus, den der Rest des Hotels leider nicht mehr ganz halten kann. Dafür ist das Personal sehr hilfsbereit, spricht gut englisch und ist immer aufmerksam sowie sehr freundlich. Das Frühstück ist für malayische Verhältnisse sehr gut und vielfältig. Von westlicher bis asiatischer Küche werden alle Geschmäcker ausreichend bedient. Die Lage des Hotels ist sehr zentral und trotzdem ruhig. In nur wenigen Metern Entfernung liegt eine Station des Skytrains. Ansonsten sind das Golden Triangle, der Menara und die Petrona Twin Tower in wenigen Minuten fußläufig zu erreichen. Lediglich die Zimmer könnten eine Renovierung vertragen - hier war der "Lack wohl bereits ab" und wurde erkennbar neu aufgetragen. Die Fliesen im Bad wurden übermalt, Fugen zeigen Stockflecken und die Bettwäsche ist nicht mehr die neueste. Für einen kurzen Aufenthalt und Ausgangspunkt für diverse Unternehmungen reicht es trotzdem. Auch hier gilt: Für malayische Verhältnisse durchaus in Ordnung.
4 out of 5
Recommended
for Everyone
by A verified traveler from Sacramento, California

Was a Great Hotel

Posted Jun 5, 2015
Pros: Facility is an older 5 star. The room I had was a 3-3.5 due to cheap refinishing with poor craftsmanship in bathroom. Very good Breakfast Buffet.
Cons: Very good Breakfast buffet, Lunches and diners are probably OK if you are Old school Indian or devout Muslim. They appear to have a number of culinary
Location: With in walking distance to interesting street vendors. Some OK restaurants for diner at Half the price and eatable. Iconic high rise buildings.
Overall the facility is an older 5 star. The room I had was a 3.5 due to cheap refinishing with poor craftsmanship in the bathroom. Staff is very friendly and helpful. Very good Breakfast buffet, Lunches and diners are probably OK if you are Old school Indian or devout Muslim. They appear to have a number of culinary awards but I found it impossible to put together a lunch or diner that was any good and somewhat expensive for food I found disgusting. I’m not a picky eater and will try most anything but most of the dishes I found completely unacceptable and I don’t know how anyone ate it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Both elegant and freindly

Posted May 29, 2015
Pros: Great staff, very accoodating
Location: Parks, shopping. Short walk to the world famous Petronas Towers, Alor Food St. and City Centre Park.
Beautiful hotel with all the amenities, pool, amazing restaurant with multi-cultural food. Staff is friendly and greet you with a smile. Great setting for single adult travelers as well as families.The hotel is located within walking distance of parks, shopping and street food markets.
4 out of 5
Recommended
for Everyone
by A verified traveler

Convenient hotel located in city centre

Posted May 25, 2015
Nice location! You can reach the twin tower and pavilion within walking distance. Monorail is just outside of the hotel. Room is spacious and clean. But the shower wad leaking and toilet flushed not well.
4 out of 5
Recommended
for Everyone
by A verified traveler from Lyon

Hotel accueillant

Posted May 23, 2015
Pros: L'ensemble
Cons: Mettre les chambres au goût du jour..quartier centra
Location: Quartier central, beaucoup de restaurants et de bars proche dents toures Petronas.
Nous avons séjourné 2 nuits a 2 jours d'intervalle a l'hôtel Istana. Le premier jour l'accueil exceptionnel.....hôtesse a la porte du taxi ,compliments sur notre tenue vestimentaire, cocktail de bienvenue serviettes chaudes etc.... Qq minutes après notre arrivée ds la chambre simple mais spacieuse et tres propre, appel tele phonique pour nous demander si nous étions satisfaits......et l2 jours plus tard rien de tout cela, accueil tres froid..(personnel différent. Le métro proche de l'hôtel est le monorail, avec beaucoup d'escaliers difficile avec des valises. Tres bon restaurant, service impeccable.
1 out of 5
by A verified traveler from Soul

Air conditioning uncontrolable. Freezing rooms.

Posted May 21, 2015
Due to the cold room, requested fixes 2 times without much change. Air condition was turned off but room had cold air to control heat. Tried changing rooms but also same. Had warm blankets but not helpful. At the same price go to some other hotel with more central location.
3 out of 5
Recommended
for Everyone
by A verified traveler

City centre

Posted May 11, 2015
Pros: Friendly staff
Cons: No
Location: Shooping & site seeing
Very friendly staff, big space, comfort & good location.
5 out of 5
Recommended
for Everyone
by A verified traveler from Brisbane

Luxury Hotel close to major attractions.

Posted Apr 21, 2015
Pros: I liked everything about this hotel. The beautiful luxurious design but the best was the amazing staff who could not do enough to make you happy!
Cons: Room air con was just a little to cool & was difficult to adjust to higher temperature but as usual staff were only to happy to try and assist.
Location: Location was excellent.Close to major shopping, bars, craft arts, street food vendors, historical important buildings, KL Tower, Petronas Twin Towers.
Spent 3 nights at this Hotel which I found online & was very impressed. Arrival & greeting were friendly, professional & staff involved were as good as they get. The building architecture, furnishings, appointments, & general ambiance were a perfect match for the beautiful rooms & A1 staff which could not have been better! Great value for money. Absolute luxury in the heart of KL called the Golden Triangle
4 out of 5
Recommended
for Everyone
by A verified traveler from Tokyo

パビリオンまで歩ける 食事が近くで探せるよ

Posted Apr 6, 2015
朝食事付きがいい いろいろ選べるバイキングで味もおいしい ホテル は古いが内装はきれい 部屋のエアコンが調整効きにくいため 厚手の長袖がいる