Ratings based on 864 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Jakarta

Nice hotel and close to the city center

Posted Jan 1, 2015
The hotel is nice, comfortable and near to the city center. The room is also big and enough with my family. The service and the staff is very good and help a lot for serve during stay on the hotel. The staff is also help a lot during car reservation to Melaka. I and my family is very satisfied staying in the hotel.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore, SG

Excellent choice at the heart of KLCC

Posted Dec 30, 2014
We totally loved our stay in Impiana KLCC and wondered why haven't we stayed here before. It was right in the middle of Suria KLCC and Pavilion KL with the most excellent way to get to these two places- the skybridge! Going to and fro the hotel with a baby was definitely easier with the skybridge. The hotel facilities are also excellent, we also enjoyed our breakfast buffet on both restaurants. However we were a bit disappointed there wasn't a baby/kid pool, but overall the whole ambience and other facilities are great!
4 out of 5
Recommended
for Families
by A verified travelerfrom Singapore

Good location with link overhead bridge

Posted Dec 30, 2014
Pros: The new Room!!
Cons: The stupid lift!!!
The location is the best and the new upgraded room is really nice...still can choose different kind of pillow..:)
4 out of 5
Recommended
for Everyone
by A verified traveler

立地が良い

Posted Dec 28, 2014
ホテルは清潔で高級感がある。 部屋も広く、日本の高級ホテルと変わらない。 何よりも立地が良く、KLタワーや駅までホテル直結の通路で繋がっているので楽。ブキッビンタンも隣の駅で世遊びもしやすい。 朝食も品数が非常に多く、カレーがおいしい。 一つ言うなれば、スタッフの対応が悪い。日本人向けにゆっくり話してくれなかったり、タクシーを予約したはずが、予約されていなかったりした。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 서울

최고의 위치!친절한 직원들

Posted Dec 25, 2014
아이둘과 여행했는데 객실도 깨끗하고 넓은편! 말레이시아가 우기라 돌아다니기 힘들었는데 파빌리온몰과 수리아몰등으로가는 브릿지가 연결되어있어 비를맞지않고 이동할수있었습니다.
5 out of 5
Recommended
for Everyone
by A verified traveler

Schönes Hotel in zentraler Lage

Posted Dec 24, 2014
Pros: Der kurze Fußweg zu den Petronas Towers.
Ein schönes Zimmer in einem schönen Hotel. Vor allem die zentrale Lage und die Nähe zu den Petronas Towers hat uns überzeugt.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Overall very nice stay

Posted Dec 18, 2014
Pros: hotel cleaniness,warmness,staff. hotel linked to the walkway to KLCC and the shopping centers
Cons: Breakfast spread could be improved
Location: near to the KLCC shoping center and the Pavillion. finding for small eateries is a problem. need to walk far for convenience store.
we went there very early, request for a early check in. they arranged for us. Nice and clean 5 star hotel. Breakfast is 6/10. refilling takes long time. not much spread. near to the KLCC shoping center and the Pavillion. The bed was wonderful.
Comment from Hotel Management
Dec 22, 2014 by Business Centre Executive, Hotel Management
Dear Zul, Your review reached us in the timeliest manner. Thanks a lot for the comments which make us proud. Such feedback is surely helping us to continue to maintain our standards and to look for ways for further improving the services you have enjoyed with us. Looking forward to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel.
5 out of 5
Recommended
for Families
by A verified travelerfrom Pattaya Beach, Thailand

Staying one night for Oil & Gas Convention

Posted Dec 16, 2014
Pros: the location of the hotel is a walking distant to Convention center, aquria, shipping and transportation center. all walking distant. great for us!
Cons: Bathroom need hotel maintence team to work on touch up/ detail work. i can tell my bath room was work on recently.
Location: near convention center, aquria, shopping mall and local transportation (train)
This is my first time in KL and never stay at 4.5 star hotel. Most room were sold out so i pick a club room. Got to say the hotel does not look 4.5 star from the outside nor inside. But what make up for it is the friendly staff. We had dinner in the hotel that night, the steak was great! but i dont get why my stake was serve warm and not hot? I did not care to ask, i was just enjoying the view from 15 floor and relaxing after long travel to reach the hotel. I know i stay only one night, but it does not take long to notice things around the hotel.Its the little things that matter the most. The Price is about the same as Grand Hyatt accross the street, dont know why i pick this hotel. I think i just took a chance on it and i came out ahead. Yes, i would recommend this hotel to anyone traveling - business or family visit. And yes, i will visit KL again and will come back to this hotel.
Comment from Hotel Management
Dec 17, 2014 by Business Centre Executive, Hotel Management
Dear Jerry, Thank you for taking the time to give us feedback. We are most pleased that you enjoyed your stay with us thoroughly. Your compliment is music to all our ears. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Nice and convenient to KLCC

Posted Dec 15, 2014
Staying at the club room is amazing. Everything is awesome. Definitely will return again.
Comment from Hotel Management
Dec 17, 2014 by Business Centre Executive, Hotel Management
Dear Sue, Allow us to thank you for the positive review which means a lot to us and the betterment of our hotel. We are glad that overall you were satisfied with our hotel and we are glad that you had a wonderful time with us. We hope to welcome you again to Impiana KLCC Hotel soon. Sincerely, The Management of Impiana KLCC Hotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom sg

This is our second time staying.

Posted Dec 10, 2014
This is our 2nd time staying. Staffs and breakfast are good. However, this time round, the air-con was cold even the setting was turn to less than 15. Our request to change on the 1st day was aceded but by the 2nd day, we stay on as it was troublesome as we were to leave the next day. Another item is the old hair dryer which is not expected of this type of hotel calibre. But I will stay again as the breakfast buffet and the bed are very very good.
Comment from Hotel Management
Dec 15, 2014 by Business Centre Executive, Hotel Management
Dear Juraimi, Your review reached us in the timeliest manner. We humbly apologize for the inconvenience caused; particularly the air-conditioning was cold even the setting was turn to less and the hair dryer was very old. In the service industry, we take pride in perfecting what we do and such comments are taking seriously. We hope that your next stay with us would be perfect in every way. Sincerely, The Management of Impiana KLCC Hotel