Ratings based on 836 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Singapore

convenient to KLCC

Posted Nov 28, 2014
Pros: location next to KLCC
Cons: have STEAM ROOM
Location: next to HYATT--for dining
average, nothing fantastic as there is no steam room, sauna, nor jazucci
Comment from Hotel Management
Dec 5, 2014 by Business Centre Executive, Hotel Management
Dear DC, Thank you for taking the time to give us feedback. We are most pleased that you enjoyed your stay with us thoroughly. Your compliment is music to all our ears. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel
3 out of 5
by A verified travelerfrom münchen

Zentrales Hotel nahe KLCC

Posted Nov 26, 2014
Zimmer war nicht sauber ( Haare auf dem Boden und im Schrank). Zimmer war sehr laut, da direkt unter dem Spa.
Comment from Hotel Management
Nov 28, 2014 by Business Centre Executive, Hotel Management
Dear Tini, Your review is well received. We are always on a lookout knowing the strengths and weaknesses of our hotel to concentrate our energy on further improvements. We truly apologize for the inconvenience caused particularly the room was not clean and noisy. We hope that your next stay with us would be satisfactory in every way. Sincerely, The Management of Impiana KLCC Hotel
3 out of 5
by A verified travelerfrom Singapore

Ok stay, better hotels near by

Posted Nov 24, 2014
Pros: Sky walk to petronas and KLCC
Cons: Breakfast, service at breakfast. I ended up going to get our own drinks because we sat for a while waiting and no one stopped at our table.
The sky walk to the petronas towers was the reason for our choice of hotel, plus breakfast and appeared to be nice. But, the room was very outdated, the breakfast was horrible and really not edible. My husband eats pretty much anything and he struggled eating the breakfast. The only real perk was the sky bridge to petronas.
Comment from Hotel Management
Nov 28, 2014 by Business Centre Executive, Hotel Management
Dear Maryanne, Thank you for taking the time to review us. Please accept our most sincere apology for the lapse in service- particularly the room was very outdated and the breakfast was horrible and really not edible. In the service industry, we take pride in perfecting what we do and such comments are taking seriously. Having said so, we hope you will be visiting us again in order to see our improvement Sincerely, The Management of Impiana KLCC Hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom UK/ around the world

Great room,

Posted Nov 23, 2014
Pros: just about everything, the club lounge staff are very good and nothing is to much trouble
Cons: the staff in the bar/restraunt could be a bit more attentive, they spend far to long chatting with each other, and less time working
Location: towers, shopping restraunt its all as close as it can be, air conditioned walkways to the shopping malls, great location for all you need.
great room, great view, we had the 2 room suite overlooking the towers, its our 5th stay had the hotel in about 6 months, so they gave us an upgrade from the standard suite, however as we normally take at least 2 rooms and stay quite often I would like to hope they will continue to upgrade us to the 2 room suite
Comment from Hotel Management
Nov 25, 2014 by Business Centre Executive, Hotel Management
Dear World Traveler, It is always great to hear from a happy guest - Thank you for this. We are so glad that nearly everything was to your fullest satisfaction. Having said so, we look forward welcoming you again. Sincerely, The Management of Impiana KLCC Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

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Posted Nov 18, 2014
The staff were lovely and the room was spacious and clean
Comment from Hotel Management
Nov 25, 2014 by Business Centre Executive, Hotel Management
Dear Sir/Madam, It is always great to hear from a happy guest - Thank you for this. We are so glad that nearly everything was to your fullest satisfaction Having said so, we look forward welcoming you again. Sincerely, The Management of Impiana KLCC Hotel
4 out of 5
Recommended
for Everyone
by A verified travelerfrom osaka

立地が良かった

Posted Nov 18, 2014
急に決まったクアラルンプールへの旅行でした。立地がよさそうな所をと、インピアナホテルに決めましたが、結果はKLCCから、地下道と空中歩道で快適に行けまたモノレールへの駅へも空中歩道で近くまで行けたので、とってもよかったです。 海外旅行の超初心者でも安心して過ごせました。 ただ難点は、隣の部屋か上の階の部屋かわからないですが、結構音がしたことです。
Comment from Hotel Management
Nov 24, 2014 by Business Centre Executive, Hotel Management
Dear Akkun, Thank you for taking the time to give us feedback. We are most pleased that you enjoyed your stay with us thoroughly. Your compliment is music to all our ears. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

convenience hotel

Posted Nov 15, 2014
5 minutes walk to kl convention, fast check in and check out, morning buffet hv much of choices
Comment from Hotel Management
Nov 25, 2014 by Business Centre Executive, Hotel Management
Dear Sir/Madam, It is our pleasure in receiving such kind and encouraging comments from your good self. We are glad that overall you were satisfied with our hotel. We will be expecting you again to make your stay with us another memorable one! Sincerely, The Management of Impiana KLCC Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and very convenience to KLCC ......

Posted Nov 13, 2014
Pros: I would like the breafast meal and swimming pool most..
Cons: Room air fresher;money exchange counter and tour agent.
Location: very busy location can't tell all..
Walk though to the bridge can go any place u like...and enjoylable to stay and spend the time in the hotel..
Comment from Hotel Management
Nov 25, 2014 by Business Centre Executive, Hotel Management
Dear Sir/madam, Your review is well received. We are always on a lookout knowing the strengths and weaknesses of our hotel to concentrate our energy on further improvements. Sincerely, The Management of Impiana KLCC Hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 12, 2014
Pros: location, fitness center.
Cons: Sink in bathroom.
Location: Near to KLCC and shopping.
Great location, good price. Staff was friendly and room was comfortable.
Comment from Hotel Management
Nov 25, 2014 by Business Centre Executive, Hotel Management
Dear Brent, Thank you so much for your kind review. We are pleased that our employees matched up to the service standards of our establishment and that they have made your stay a truly enjoyable one. Hope to have you with us again when you're back in Malaysia! Sincerely, The Management of Impiana KLCC Hotel
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MIYAZAKI JAPAN

最高のクラブラウンジ

Posted Nov 11, 2014
到着時に部屋をアップグレードして、クラブフロアに泊まりました。クラブラウンジは非常に快適で、またぜひ泊まりたいと思います。
Comment from Hotel Management
Nov 24, 2014 by Business Centre Executive, Hotel Management
Dear Sir/Madam, It is with much appreciation that we have taken note of your kind feedback on your experience at our hotel. We look forward to satisfy you again in the near future. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel