Ratings based on 1,115 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
97% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Bahrain

It was a very nice hotel close to the KLCC mall.

Posted Jul 23, 2015
Pros: The hotel staff were very friendly and attentive. When I asked the front desk to fix a problem in the bathroom, the technician arrived promptly.
Cons: The décor in the breakfast area could be updated. The furniture is a little run down.
Location: Excellent location.
I had a wonderful 12 days at the hotel. The staff were very attentive around the clock. The breakfast was excellent.
5 out of 5
Recommended
for Everyone
by A verified traveler

酒店位置非常好

Posted Jul 23, 2015
酒店位置非常好,靠双峰塔后面,吃东西也方便,就是入住时给的房间不理想,靠后没有景,小,床1.5的,两个人稍小一些,其他都不错,也有中文前台,服务也很好,早餐也很丰富,下次还会住 这里
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Australia

Good location.

Posted Jul 23, 2015
Walk to the Petronas towers and Suria and Pavillion shopping centres. Easy footbridge walk to Bukit Bintang area and Raja Chalan monorail. The only annoying thing was walking down 2 flights of stairs only to walk up another 2 flights of stairs at the footbridge (depending on the direction of the escalator at footbridge). I thought the hotel would offer more info for tourists re: tours, maps, things to do. In room magazine was helpful with this. In relation to the room itself: clean, comfortable and modern. I would highly recommend it!
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne

No complaints.

Posted Jul 13, 2015
Pros: Good security, well located
Location: Easy walk to twin towers and all shopping. Pleasant park nearby.
We received an upgraded room at no cost, this made up for the small inconvenience of not having one of the hotel restaurants available due to Ramadam functions
Comment from Hotel Management
Jul 22, 2015 by the management, Hotel Management
Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great Location

Posted Jul 13, 2015
Pros: Location, clean modern rooms. Comfortable bed. Strong water pressure
Cons: more elevators
Location: KLCC 5 mins Pavillion Mall 10 mins Bukit Bintan Area 15 mins
Clean, newish and modern. Friendly staff and modern rooms. Location is amazing. Via covered walking bridge you can reach KLCC in 5 mins, Pavillion Mall in less and than 10 mins and Bukit Bintan area in less than 15 minutes.
Comment from Hotel Management
Jul 22, 2015 by the management, Hotel Management
Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Well located good staff would go there again.

Posted Jul 13, 2015
Cons: Frost the plate glass room to the bathroom.
Location: Great shopping.meals
Pleased we chose the club option as it offered a lot for the money and was a welcome respite in the heat.
Comment from Hotel Management
Jul 22, 2015 by the management, Hotel Management
Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities.
3 out of 5
Recommended
for Everyone
by A verified traveler from india

luxury hotel in the city centre

Posted Jul 12, 2015
Pros: people are very hospitable , location , cleanliness . pricing ( only if book through services like expedia ) , proximity to the shopping areas .
Cons: room maintenance .
Location: near KLCC - sight seeings, shopping . aquarium
The checkin & reception services were pleasant & nice . The hotel is located in the center of the city with a walkway access to the conference center & the shopping areas . The hotel is clean & comfortable & is worth the money . The room maintenance however needs some improvement . The safe locker inside the room was not working . One of the lights was hanging from the holder & no effort was made to repair it in my 3 days stay ( i had not placed any complaint , however in a 4 star/5 star hotel this has to seen & reported by the house keeping ) . I noticed that there were fruits on the day of checkin ,however it was not placed everyday . However inspite of all this i would recommend this hotel , because its really worth the money .
Comment from Hotel Management
Jul 22, 2015 by the management, Hotel Management
Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities.
2 out of 5
by A verified traveler

Posted Jul 6, 2015
Booked 3 nights, checking in on July 2, out on Sunday the 5th. Upon checking in was talked into upgrading to Club room, being told it was bigger and newly renovated. If room 1641 was Impiana's bigger and renovated room, then the Deluxe room which we booked must be the size of a shoe box and very dilapidated. The sheets bore the stains which you might expect in a no tell motel, not a supposed family friendly business hotel. My wife felt 'yucky' about staying there after the first night so we moved to Ascott, two buildings away where we stayed earlier in the week upon our arrival before going to Genting for a couple days. We should have gone back to Ascott but we wanted to try another hotel also near to the mall at Petronas Towers. Mistake to try Impiana. We formally checked out after the 2nd night so we could at least have the so so breakfast on Sat am. Impiana still made us pay for the upgrade on the 2nd and 3rd nights even after we explained why we moved to Ascott. The roominess and cleanliness of Ascott made the end of our stay in KL much more pleasant.
Comment from Hotel Management
Jul 22, 2015 by the management, Hotel Management
Thank you for taking notice of our spacious rooms as it is a plus point at our establishment. Your comments have been noted and brought to the attention of our department leaders who is on top of the matter. It is regretful to hear about your negative experience with us which if I may assure you is not the norm here at The Impiana KLCC Hotel. We hope that you will find time to visit us again in order to re-evaluate our improved service standards.
4 out of 5
Recommended
for Everyone
by A verified traveler from Manama, Bahrain

unforgetable!!!!

Posted Jul 2, 2015
Pros: Service , location, Internet, food !!!!
Location: KLCC, KL tour, Craft Center, Patronas Towers
Nice hotel, good food and service. Fast internet, convenient location close to KLCC, and subterranean train. Remember to go to costumer service at KLCC, present your passport and receive a discount card!!!!
Comment from Hotel Management
Jul 22, 2015 by the management, Hotel Management
Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities.
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

Awesome!!!

Posted Jul 2, 2015
3d2n with my husband and we both cant get enough of it. Totally awesome staffs. Check in is a breeze and concierge is very helpful with the directions to places that we wanted to go. Its our honeymoon and they gave us a complimentary cake and a sweet note. It touches my heart how they take care of every guest. Good job!! Will stay here again!!!
Comment from Hotel Management
Jul 22, 2015 by the management, Hotel Management
Thank you for taking time out of your busy schedule to write a review on us. We welcome all your feedback and comments. Thank you for the generally positive gestures and kind words. We hope that you will find time to visit Kuala Lumpur and evaluate us again as we constantly try to further improve our service and facilities.