Ratings based on 429 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Warsaw

Very nice hotel in KLCC

Posted Oct 19, 2014
Pros: Room design and comfort, infinity pool, SPA, Tonka Bean restaurant, service (except reception)
Cons: Reception!! Total mess and long queues, definitely not 4*. I do not know why as other staff were very professional.
Location: It is in KLCC so Petronas Twin Towers and shopping malls can be reach in just few minutes of walk.
I really enjoyed my stay at Impiana. The room was well designed and was very comfortable - big bad, many pillows to choose, nice bathroom with bath and shower. For the breakfast I could choose between two restaurants (Asian and Western). I chose Asian for all days and was very pleased - food was good with many options available and staff very kind and helpful (thank you Kelly). The 4th floor infinity pool was also great - I could admire Twin Towers while swimming - very nice. Hotel's SPA (Swasana) is a must as well - amazing experience (thank you Wiwek). Fully recommended, I will definitely stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler from mancherster

K L stay

Posted Oct 18, 2014
Pros: The staff were polite and helpfull .pool was great .
Cons: Nothing
Location: Just great for the city.
Fab time convent for everything .hotel and staff were great.
4 out of 5
Recommended
for Families
by A verified traveler

Nice hotel close to major attractions

Posted Oct 12, 2014
Pros: close to major shopping centers and attractions
Cons: Breakfast selections
The hotel location is excellent but the view of my room is terrible. I asked to change my room but they did not help me out. The Breakfast menu is not up to standard
Comment from Hotel Management
Oct 17, 2014 by Business Centre Executive, Hotel Management
Dear Sir/Madam, Your review is well received. Please accept our most sincere apology for the lapse in service- especially our staff did not help you to change the view of the room and the breakfast menu was not up to your standard. Looking forward to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel.
5 out of 5
Recommended
for Couples
by A verified traveler from Riyadh

Relaxing R&R week at the Impiana KLCC with my Wife

Posted Oct 12, 2014
Pros: Club Lounge Club Rooms Staff Location
Cons: I think the non-Club areas need a re-fit. Breakfasts should include bacon and pork products - the substitutes (chicken sausages and beef bacon) - yuk
Location: The location was great, right in the city centre near to KL Tower and the Twin Towers. Local shopping and restaurants were plentiful and good.
The Club rooms are in a separate tower, and this is certainly five star. We upgraded to a Club Premier room looking towards the Twin Towers, from Club Deluxe, although the Deluxe rooms were also ok (smaller and restricted views) and much better than the non-club wing. Club Tower/rooms are well worth the extra money. The Club Lounge was a pleasant place to relax and enjoy breakfast and happy hour. The staff in there are fantastic. The hotel facilities outside the Club Lounge were simply "ok" for a four star hotel, so we only used them a couple of times. Only disaster was the Hair Salon. I had an over-priced (by KL prices in their luxury malls), and really poor quality man's hair cut (long hairs left all over).
Comment from Hotel Management
Oct 17, 2014 by Business Centre Executive, Hotel Management
Thank you for your valuable review. We are glad that you had a comfortable and convenient stay with us and humbly apologize for the inconvenience caused particularly our hair salon did not reach your expectation. Having said so, we hope you will be visiting us again in order to see our improvements. Sincerely, The Management of Impiana KLCC Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Lovely hotel in a great location

Posted Oct 11, 2014
We stayed there for 3 nights. The location is perfect for those who want to hit the many shopping malls in the KLCC/ Burkit Bintang area.
Comment from Hotel Management
Oct 18, 2014 by Business Centre Executive, Hotel Management
Write your comDear Jan, Thank you for taking the time to give us a detailed feedback. Also, thanks a lot for the mostly positive comments which make us proud. It is with much appreciation that we have taken note of your feedback on your experience. Having said so, we look forward welcoming you again. Sincerely, The Management of Impiana KLCC Hotel ment.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Became a home away from home

Posted Oct 9, 2014
Pros: Quality of food, location, attentiveness of staff members. Eye pillow was very relaxing.
Cons: Room was spotless. Room can become very warm. Airconditioning.
Location: Very close to Petronas Towers and main shopping district.
Excellent location. Staff attentive to every detail. Enjoyed the choice of either an Asian or Western Breakfast. Could not fault quality of food. Gymnasium is located with excellent view of city and is well appointed. Highly recommend visiting the Spa.
Comment from Hotel Management
Oct 18, 2014 by Business Centre Executive, Hotel Management
Dear Bel, Thank you for your valuable review. We are so glad that we have met up with your expectations and that we have made your stay in KL a memorable one. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler from India

Decent

Posted Oct 8, 2014
Stay was fine...hotel location is central...convenient n easy to reach elsewhere Though few unpleasant moments were when we arrived the hotel there was no one at hotel gate to carry our luggage inside...even after our room check in our luggage came to room aftr making few calls The bulb of our bathroom was not working n they came in right aftr we checked into the room to repair it....such things shud be checked and fixed before the guest enters the room
Comment from Hotel Management
Oct 18, 2014 by Business Centre Executive, Hotel Management
Dear Megs, We are honored to have you recommend us on Trip Advisor. As we are in the midst of upgrading certain parts of our hotel, your critic is most valuable. Please accept our most sincere apology for the lapse in service- there was no one at hotel gate to carry out luggage inside and the bathroom bulb was not working – this should not have happened. Having said so, we hope you will be visiting us again in order to see our improvements. Sincerely, The Management of Impiana KLCC Hotel
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel, good location!

Posted Oct 6, 2014
Pros: Nice spread of local breakfast….
Cons: having personalized made parata would make it more personal.
Nice hotel, look posh when checking in. Near all shopping belt as mentioned by other hotel guest.
Comment from Hotel Management
Oct 11, 2014 by Business Centre Executive, Hotel Management
Dear Sir/Madam, Thank you for your valuable review. We are most pleased that you enjoyed your stay with us. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel.
Comment from Hotel Management
Oct 10, 2014 by Business Centre Executive, Hotel Management
Dear Sir/Madam, Thank you for your valuable review. We are most pleased that you enjoyed your stay with us. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from new zealand

Nice hotel central kuala lumpur

Posted Oct 2, 2014
Nice hotel, friendly staff, great location (just down the road from petronas twin towers and pavillion).Room was a little small but did not bother us.
Comment from Hotel Management
Oct 4, 2014 by Business Centre Executive, Hotel Management
Dear Louise, Your review is well received and we are glad that you were generally happy with our services and facilities. Thanks a lot for the mostly positive comments which make us proud. Hope to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne, Australia

Quality of the bed sheets were stunning!!

Posted Oct 1, 2014
Pros: Everything
Cons: Nothing I can think of!
Location: Location great for me. I was attending Bank Tech Asia'14 at the Convention Centre
The bed sheets felt like silk. They were cool, comforting, and I had fantastic nights sleeping. Hotel staff were great, breakfast was Ok to good. I will recommend to friends and business colleagues. I will go back again without a second thought. Very convenient for me. I was attending Bank Tech Asia '14 at the Convention Centre, and I had great dining nights at the Pavillion. Great food, and lovely people there. All good for me. Thanks to Impiana. See you again!
Comment from Hotel Management
Oct 4, 2014 by Business Centre Executive, Hotel Management
Dear John, Your review reached us in the timeliest manner. Thanks a lot for the comments which make us proud. Such feedback is surely helping us to continue to maintain our standards and to look for ways for further improving the services you have enjoyed with us. Looking forward to have you with us again soon! Sincerely, The Management of Impiana KLCC Hotel.