Ratings based on 369 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
96% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Central location

Posted Jul 28, 2014
Pros: The ambience was very nice. The staff were extremely helpful. The food in the restaurant in the upstairs bar and the view was sensational.
Location: Very central location close to lots of shopping overhead walkway to Pavilion Shopping Centre. Taxi's easily accessed if wanted.
Very welcoming, helpful & courteous staff. D├ęcor is very stylish. Good location to everything in the city. Hotel links up with an overhead walkway to different shopping pavilions.
4 out of 5
Recommended
for Couples
by A verified traveler from Perth

Great Location

Posted Jul 27, 2014
Pros: Clean, simple and friendly people
Cons: They could stop trying to sale you an upgrade package, they went on for a good 3 minutes when I told them I was happy with my original booking.
Location: Twin Tower about 500mm away, KLCC train station, Markets.
Great location, close to KLCC train station, Great point of reference for taxi drivers with it being so close to the twin towers. Breakfast was good, lovely roof top swimming pool.
4 out of 5
Recommended
for Everyone
by A verified traveler

Good Hotel

Posted Jul 26, 2014
A decent hotel, everything is more or less as it should be. The worst part are minor stuff like the electrics in the room; there was no convinient light switch at bed which makes it necessary to hunt down 8 separate and hidden switches to turn off the light. The air-con was not able to fully handle the temperature when it was 36 degrees outside by did get it down to 25 inside, and the air-con was also idiotically connected to the keycard which made it switch off during the day unless you used an extra keycard.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice pool and service

Posted Jul 25, 2014
Stayed for only 1 day, enjoyed the views of pool and top retaurant, and enjoyed swimming pool in the day time. Clost to Petronas, hotel staff are helpful. Good stay for money.
3 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in KL

Posted Jul 20, 2014
Excellent location and very helpful staff. The room was huge and very clean. The down side was the poor breakfast, an overcrowded room with limited choice. The availability of dinner was a big problem in this month of Ramadan. Overall I recommend it.
4 out of 5
Recommended
for Everyone
by A verified traveler from Aus

Nice hotel however staff aren't too helpful

Posted Jul 18, 2014
Hotel staff didn't know where a few places were. Also we had to carry all our luggage up when we checked in. Nice clean rooms though.
5 out of 5
Recommended
for Everyone
by A verified traveler from kota Kinabalu, Sabah

Walking distance to KLCC

Posted Jul 17, 2014
I'm staying at club floor and the staffs is very friendly and helpful. I'm having breakfast at lobby but I and my husband felt uncomfortable is the staffs no shown us the table and we need look for ourselves.
4 out of 5
by A verified traveler from Jakarta

Handy for KLCC but a little bit worn and dated

Posted Jul 15, 2014
Pros: Price Location
Cons: Checkin Wooden floors make a huge noise from room above Phone didn't work Needs a full refub!
Location: Handy for KLCC
Room wasn't ready, phone next to the bed disn't work. Reception forget to take credit card deposit on arrival so I ended up being hauled out of the restaurant to set that up after the restaurant REFUSED to let me sign for my 'buka puasa' meal. Floors are wooden and we were fequently woken by the noise of people in the room above. There are better hotels but worth staying in if the price is right.
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Very good.

Posted Jul 13, 2014
It's our 3rd times with Impiana. Perfect location b/w Klcc and Pavilion. Always satisfied. Would be happier if they have some sort of loyalty program promotion though.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent ! 5 star service. Great location

Posted Jul 7, 2014
Pros: Everything
Loved the early check in and upgrade . New modern setting and helpful staff