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Reviews of Izumi Hotel Bukit Bintang

3 out of 5
Izumi Hotel Bukit Bintang
85, Jalan Berangan, Off Jalan Bukit Bin, Bukit Bintang, Kuala Lumpur

Reviews

7.6

Good

Rating 10 - Excellent. 101 out of 547 reviews" "
Rating 8 - Good. 263 out of 547 reviews" "
Rating 6 - Okay. 137 out of 547 reviews" "
Rating 4 - Poor. 33 out of 547 reviews" "
Rating 2 - Terrible. 13 out of 547 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

5.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Steven

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Photos were misleading. Rooms very small. Had pillar in middle of room making it inconvenient to move around. AC didn't work well. Poorly maintained. Very dirty. Neighborhood not the nicest.
Stayed 2 nights in Aug 2023

10/10 Excellent

Yasmin, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to so many good food. You can take the free KL bus which is close by. There is hot water and you can refill your water at the lift lobby. Ironing is also available for free to use. Will definitely book this hotel again.
Stayed 3 nights in Apr 2023

10/10 Excellent

yen shan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Wei Liang

Stayed 1 night in Feb 2023

10/10 Excellent

Mohd Nazhemirul

Stayed 1 night in Mar 2022

8/10 Good

Shirley

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020

6/10 Okay

Tan

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Ngou

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Poor
Acceptable for the price that I paid. But the room is way different than the pictured room. All pictures looks nice and clean but reality it's not at all. So dark and seems dirty. No curtains for bath and bath is easy close to the toilet so after shower, the toilet is going to be wet that makes me feel disgusting. Wall, and door were so thin so you can hear what people talking about clearly from the wall. I woke up at 6am because of the sound from the next room which is like someone bouncing ping-pong ball onto the floor. Also some people needed to check out early morning so I could hear the loud voice from the door. In KL, I guess you can find better hotel with same price. Not recommend this hotel.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
This hotel has car parking. It is good point. But the location is difficult to find out because there is car parking behind hotel. We can put our car besides entrance first. Then, we can get hotel stuff's support.
Stayed 1 night in Oct 2019

6/10 Okay

Steven

Like a Two Star Hotel.... it’s only GOOD in location
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Good location
Overall this hotel is quite good with good location, but there is limited lift parking lot which is quite troublesome.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GOOD LOCATION
Stayed 1 night in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and price.
Stayed 3 nights in Oct 2019

8/10 Good

Muhammad

Liked: Staff & service, property conditions & facilities, room comfort
Good stay with one gripe
Room was nice and clean. Service was very good. My only gripe would be that coffee mugs had lipstick stains. They were not cleaned well. Overall, it was a pleasent stay. Security was very good. A key-card is used for the door and taking the lift.
Stayed 3 nights in Oct 2019

4/10 Poor

ken

Disliked: Staff & service, property conditions & facilities, room comfort
i choose room with window but giant banner block a
i choose room with window add on RM20 per day but giant banner block all the window view
Stayed 3 nights in Sep 2019

6/10 Okay

XDLLY

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The surrounding area is not safe but is very near to the tourist spot.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WOULD NEVER RECOMMEND THIS PLACE. Wish we never stayed here, We paid for a particular room, but the room we got was nothing like what was pictured. They put us in a damp room that had little bugs crawling on the floor, walls, table tops, everywhere. Was disgusted. They moved us to a different room but then we had to PAY more for the room! I could not believe this. There was construction going on all night which was so loud, and in the main lobby work was going on which was in the ceiling area - dumping asbestos insulation on the heads of guests walking by! Additionally, someone from the front desk banged on the door at 10 pm at night demanding for the first room key to the room with the bugs :(which we turned in already) but were disturbed abruptly at that late hour for a room key?!?! We could not believe it. Shady front desk staff. Did not want to even return my room deposit without a receipt- but they never GAVE us a receipt! I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE. A TOTAL RIP OFF ON TOP OF IT. THE LOCATION GOOD THAT’S IT. There are other places much better and cheaper than this. STAY AWAY!
Stayed 2 nights in Sep 2019
Response from zaim on Sep 8, 2019
Dear Mr/Ms Thanks for stay our hotel. We so sorry about what happen . We will increase our service for our future Thanks

8/10 Good

Gregory

Liked: Room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Kwan Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Izumi BB on Aug 29, 2019
Thank you for staying at our hotel .

8/10 Good

Julie Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Izumi BB on Aug 29, 2019
Thank you for staying at our hotel .

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very strategic location within walking distance to all major shopping centres restaurants and publlic transport. Staff very friendly.
Stayed 3 nights in Jul 2019
Response from Izumi BB on Aug 29, 2019
Thank you for staying at our hotel .

8/10 Good

Zahariah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
A good place to stay
Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service
Stayed 5 nights in Jun 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Quite noisy due to renovation. Poor soundproof in the room. Cleanliness is lacking inside and outside of hotel.
Stayed 1 night in Jun 2019

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect but not suitable for people drives large SUV cars. Else need to pay a small sum to park overnight (per night) which is less than 2 minute walking distance across hotel.
Stayed 3 nights in May 2019

10/10 Excellent

Steffi

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2019

2/10 Terrible

Jay, American canyons, us

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Mar 2019

8/10 Good

Shikin

Liked: Cleanliness, property conditions & facilities, room comfort
My fiance and i needed a cheap hotel for the night, hotel location was great as its at bukit bintang. Service could have been better but it was still ok. Rooms are close to one another so we can hear the hotel guests from the other room next to us talking loudly. Beds and toilet are all superb.
Stayed 1 night in Mar 2019

8/10 Good

Arlene

Disliked: Property conditions & facilities, room comfort
Ok for the price. Just a note that the cleaning staff refused to make up our room because we arrived in the morning and we are going out in the afternoon. But they agreed to clean the trash bins and replenish our bottled water and towels after explaining we had a late check-in (instead of early check-in).
Stayed 5 nights in Mar 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The room was dirty. So many rubbish under the bed 🛏.
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 5 nights in Mar 2019

10/10 Excellent

Jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Decent hotel, nothing to really complain nor compliment about.
Stayed 1 night in Jan 2019

10/10 Excellent

Zac

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good nice clean
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location in town.
Stayed 1 night in Jan 2019
Response from Alvilynn on Jan 10, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel close to nearby amenities. Will look forward to come back again.
Stayed 3 nights in Dec 2018
Response from Alvilynn on Jan 10, 2019
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disappointing
Receptionists were not friendly at all when we check in (maybe too busy??). Towels had bad smell. Overall the room and hotel is clean, location is good where you can get to sungei wang plaza, low yat plaza, times square and MRT station in just minutes walk.
Stayed 2 nights in Dec 2018

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
stay for 2 night, good location and good service, room clean and breakfast not many choices and need to improve, dinner a la carte style. quite ok.
Stayed 2 nights in Dec 2018
Response from Alvilynn on Jan 10, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveler

Disliked: Cleanliness
Short stay at izumi Bukit Bintang.
Although the general condition based on price was what you would have expected, my experiance at breakfast based on general state of the area manned by 1 overworked individual, led me to walk out immediately. Location was good.
Stayed 2 nights in Dec 2018

6/10 Okay

Mun Leng

Disliked: Property conditions & facilities, room comfort
It really not worth the money i paid.
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room a bit small
Stayed 3 nights in Dec 2018

8/10 Good

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

6/10 Okay

Peter

Liked: Cleanliness
Stayed 3 nights in Nov 2018

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New and Grand
All good, the only disadvantage was the window of the toilet cannot be fully covered by shutter, it was viewable from the outside...
Stayed 3 nights in Nov 2018

6/10 Okay

Ahmad Raffie, Pekan, pahang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location and friendly staff
Near to pavilion, near to Mc D and location near to convenient store. the front desk was friendly too. nice room for budget vacation
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Emily

Liked: Cleanliness, room comfort
Small Corner Deluxe Room
Deluxe Room with window, but Small Corner Room. Not what i want. better choice cheaper room.
Stayed 2 nights in Oct 2018