Ratings based on 136 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
99% of guests recommend
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.3 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
for Everyone
by A verified traveler

Convenient nice good clean hotel

Posted Aug 13, 2014
Pros: Very good breakfast. All things i need are in the room.
Cons: 1) Increase the TV channels include China CCTV 4 at least. Singapore Channel New Asis. 2) Provide shuttle service to China town / Twin Towers.
Direct bus from Singapore. Taxi to KLIA only 40 mins, most important good service.
5 out of 5
for Families
by A verified traveler from Singapore

Beautiful 5 Star hotel with excellent breakfast

Posted Jul 22, 2014
Pros: Best thing was the free breakfast buffet. It's the best breakfast buffet I have ever had.
Location: I loved that the shopping centre was just next to the hotel.
Beautiful 5 Star hotel. I wished I could stay longer.
4 out of 5
for Everyone
by A verified traveler from Sydney, Australia

Don't go swimming after dark

Posted Jul 16, 2014
Pros: Appearance and attached to a large shopping mall with plenty of choice for food
Cons: Just open the pool til 9 or 10, I am sure they don't pay the local staff that much.
Location: Shopping and plenty of business sites close
Fantastic room, but I arrived at 6pm had a shower and then wanted to relax by the pool with modest but nice bar. Went down to the gym at 7.05 to get the towel and was told that the pool was closed at 7pm for safety reason and add the chemicals. The sun is still up and the humidity was still there and the bath in the room was clean but not big enough to do laps.
4 out of 5
for Everyone
by steven from Singapore

Good hotel, closed to shopping and food outlets.

Posted Jun 27, 2014
Very efficient staff in room service dept. But a minor incident of discrimintion during breakfast, at the coffee shop mar an otherwise very pleasant stay.
4 out of 5
for Everyone
by Ah Juan from Singapore

Nice hotel that is link to 1 Utama Mall

Posted Jun 1, 2014
The staffs are friendly and their services are great! The hotel has a link way to 1 Utama Mall (a really big mall that have entertainment and eating places-the famous korean Kyochon Chicken can be found in the mall). However, it's only near the 1 Utama Mall. To travel to other places, either you took a taxi or their complimentary shuttle to KL Sentral. Please note that the complimentary shuttle need to book in advance. The swimming pool is big and there is a pool for kids, hence, its a good choice if you have kids. The buffet breakfast is good and they have a wide spread of food. Overall, the stay was good.
5 out of 5
for Business Travelers
by Timtan from Singapore

one world hotel truly no 1

Posted May 27, 2014 on Hotels.com
Stayed for 1 day only. Excellent service. Clean, convenient and efficient. Will stay again.
5 out of 5
by Diane from Northern Ontario, Canada

Breakfast Buffet is to Die for

Posted May 24, 2014 on Hotels.com
The location of the hotel was top notch. 1 Utama is connected to the hotel. You could shop 'til you dropped. The skybus leaves for KLIA2 right from 1 Utama. The breakfast is exquisite. I've never seen anything like it. I can't think of a breakfast food they left out of the buffet. The hotel was very accommodating. I left my luggage with them for a day. I left a package with the concierge for my son to pick up. During my 2-week stay in KL, I'd have to say, One World Hotel was the best hotel we stayed at.
4 out of 5
for Families
by Lyn from Sydney

Good restaurant and shopping experience next door

Posted May 22, 2014
Pros: Convenience to shops and restaurants.
Cons: They can update the soft furnishing.
Location: Shops and Restaurants are good.
We enjoyed eating at One Utama next door. There are shops. It is quite safe given the downtown KL is not so safe nowadays. There is a money changer too. We had good experience. Rooms are quite spaceous. Breakfast was good.
4 out of 5
for Overnight Stay Before Destination
by Rona from Singapore

Comfortable stay

Posted May 15, 2014 on Hotels.com
We were very impressed with the personalized service announcement on the TV screen greeting us when we switched on the TV. The bedding were top-class and comfy. The breakfast buffet was splendid with plenty of choices befitting a lunch/dinner buffet.
3 out of 5
by Jeremy from Singapore

Good service but looking dated

Posted May 14, 2014 on Hotels.com
This hotel has an old school, 5 star charm and connected to the One Utama shopping mall. And the front desk staff were friendly. Only gripe I have is that the mattress was too hard and uncomfortable.