Ratings based on 1,007 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Japan

街中にあるホテル!

Posted Aug 1, 2015
初めてクアラルンプールを旅するかなに特にオススメしたいです。 中心地にある為、お買い物やレストランには全く困らず、ほとんど歩いて全て済ませれます。 モノレールの駅も近く、またKLCCへはフリーバスやホテルからでしてるバスに予約していく事ができます。 また、朝食も沢山種類がありマレーシア料理も楽しめます。搾りたてのオレンジジュースもオススメ! ただお部屋によってはコネクティングルームにされてしまうので、そうなると声がかなり響くのでうるさいかも… またマレーシアへ行く際は宿泊したいなと思います。
4 out of 5
Recommended
for Everyone
by A verified traveler from 大阪市

便利でした

Posted Jul 29, 2015
Pros: 駅から近くて、便利なところ。 チェックアウト後も6階のプールとシャワーが使用できて快適でした。ほP
Cons: ドライヤーがあれば完璧です。
Location: hoponbus(観光周遊バス)の乗り場が近くて、24時間券は 本日15時乗車なら翌日15時まで乗り降り可能なところが便利です。
日本人のコンシェルジュが居て安心でした。hoponbusの停留所も近くて便利だし、ホテル前のスーパーGIANTはお土産物を買い込むのに品数が豊富でした。
Comment from Hotel Management
Jul 31, 2015 by PARKROYAL Kuala Lumpur, Hotel Management
Dear REIKO, It is our pleasure to have you as our guest and I am pleased to read that you enjoyed your stay. See you soon! Mark Losi
3 out of 5
by A verified traveler from perth, australia

Good location but dirty rooms and broken elivators

Posted Jul 28, 2015
We stayed in a family suite it had not been vacuumed - to the point where people's old price tags from others where left on the couch and not picked up. My daughter dropped an apple and it rolled under the bed - after looking under the bed I was horrified! I don't think the carpets had been cleaned since they where installed! Bed where always clean but bathrooms again there where hair pins from previous people on the shower floor which after we had been there for 3 days still remained there. The elivators where constantly out of order which left passengers stranded on high levels we waited 20 minutes daily to get in a lift jammed full of people. Staff at pool and gym where very nice and friendly. Pool was in good condition and location Of hotel is great.
Comment from Hotel Management
Jul 31, 2015 by PARKROYAL Kuala Lumpur, Hotel Management
Dear morgan, Thank you for your feedback. I am sorry to read about your recent experience at our hotel and sincerely apologise for the inconvenience caused. Please do rest assure that your comment has been discussed with the Executive Housekeeper for his review and action accordingly. We were however glad to read that you enjoyed the pool, gym and our great location. I hope we will have the opportunity to welcome you back in the near future. Mark Losi
4 out of 5
Recommended
for Families
by A verified traveler from Seychelles

Nice Hotel in a great location

Posted Jul 26, 2015
Pros: Location
Cons: Breakfast Buffet
Location: Fabulous location. Walking distance to all the major shopping centres. Next door to Lot 10 with a great food court!
We have stayed in this hotel on two separate occasions. It is a very child friendly hotel with good amenities in a fantastic location. The staff find it hard to keep up with stocking the breakfast buffet when busy which would be my only criticism. I would definitely recommend this hotel to other families wanting a well priced and located property.
Comment from Hotel Management
Jul 29, 2015 by PARKROYAL Kuala Lumpur, Hotel Management
Dear Monica, Thank you for your feedback. We are delighted to hear that you overall had a pleasant stay. At the same time, we have also taken note of your feedback regards to the buffet breakfast and will be sure to share it with our F&B Team for review and improvement. We hope to welcome you back very soon! Mark Losi
4 out of 5
Recommended
for Everyone
by A verified traveler from Linlithgow

nice hotel

Posted Jul 25, 2015
good hotel in a good location with easy access to public transport.
Comment from EPC
Jul 25, 2015 by PARKROYAL Kuala Lumpur, EPC
Dear Hoggie, Thank you for your feedback. We are delighted to hear that you enjoyed our great location and overall had a pleasant stay. We sincerely look forward to welcoming you back soon! Mark Losi
3 out of 5
by A verified traveler from TOKYO

日本ならお値段相当

Posted Jul 23, 2015
Pros: ない。
Cons: 日本語スタッフ一度も会えなかったよ。
Location: パビリオンやスターヒルが歩いてすぐ。 工事中で歩きづらいけど、ジャランアローも歩いて行ける。
普通。場所は便利でいいと思います。 日本だったら5000円から7000円のビジネスホテルって感じかな。だから割高な感じがした。 壁は薄くて隣や廊下の音がよく聞こえます。 トイレの床にペーパーの端が落ちてたり、掃除は丸くしてるのかな??って感じでした。 もう泊らないかなぁ。
Comment from Hotel Management
Jul 25, 2015 by PARKROYAL Kuala Lumpur, Hotel Management
Dear JUN, Thank you for your feedback. It is extremely disappointing to hear that we couldn’t meet your expectations during your recent stay with us. Rest assured that your feedback has been shared with the relevant colleagues involved for remedial improvement. We hope to welcome you once again in the near future. Mark Losi
4 out of 5
Recommended
for Business Travelers
by A verified traveler from 千葉市

ホテルの周りにショッピングセンターがあり、便利。 駅も近い

Posted Jul 19, 2015
Pros: 中心値にあり便利
Cons: チェックインの手続きが少し長かった
Location: 顧客とのアクセスよく、ビジネスに適する
朝食のバリエーションも多く良かった。休日のため空港へのタクシーの用意が難しい中、素早くタクシーを用意してくれてありがたかった。
Comment from Hotel Management
Jul 23, 2015 by PARKROYAL Kuala Lumpur, Hotel Management
Dearえんてん, Thank you for your feedback and rest assured your feedback has been shared with the relevant department heads involved for remedial improvement. We hope to welcome you once again in the near future Mark Losi
5 out of 5
Recommended
for Couples
by A verified traveler from Perth, WA

Quality stay

Posted Jul 18, 2015
Pros: Staff, rooms, Orchid Club
Cons: A sauna would have been nice
Location: It's 100 metres from the monorail and close to the big shopping malls in Bukit Bintang
Like most top tier Asian hotels the staff treat you like minor royalty and service is impeccable. Add to that good food, nice rooms and excellent location and I ticks all the boxes for a stay in KL. . If I'm being picky, I would have liked a sauna or steam room,
Comment from Hotel Management
Jul 21, 2015 by PRKUL, Hotel Management
Dear Doug , Thank you for your feedback. I am glad to learn that you had an enjoyable stay and were satisfied with your overall hotel experience. We look forward to see you soon for another memorable hotel experience! Mark Losi
Comment from Hotel Management
Jul 21, 2015 by PRKUL, Hotel Management
Dear Doug , Thank you for your feedback. I am glad to learn that you had an enjoyable stay and were satisfied with your overall hotel experience. We look forward to see you soon for another memorable hotel experience! Mark Losi
3 out of 5
Recommended
for Families
by A verified traveler

GOOD LOCATION WITH EXCELLENT FACILITIES

Posted Jul 17, 2015
GOOD LOCATION WITH EXCELLENT FACILITIES, CLEAN ROOM PROVIDED
Comment from Hotel Management
Jul 21, 2015 by PRKUL, Hotel Management
Dear Guest, I am pleased to learn that you had a pleasant stay and were satisfied with our hotel facilities. We look forward to see you again soon! Mark Losi.
4 out of 5
Recommended
for Families
by A verified traveler from jakarta

hotel yang letaknya sangat strategis

Posted Jul 10, 2015
Pros: lokasi dan kamarnya yg cukup besar
Cons: pada saat saya menginap lift yang beroperasi hanya dua sehingga untuk menunggu lift butuh waktu yang lama,restaurant pada saat break fast sangat penuh
Location: sangat bagus dan mengesankan
kamarnya luas dan lokasinya sangat dekat kemana2 jika anda yang suka berbelanja dan mencari kuliner hotel ini sangat tepat menjadi pilihan
Comment from Hotel Management
Jul 15, 2015 by PRKUL, Hotel Management
Dear Yudy, Thank you very much for your review. We are delighted to hear that you enjoyed our great location and overall had a pleasant stay. We look forward to see you soon for another memorable hotel experience. Mark Losi