Ratings based on 884 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Apr 23, 2015
Pros: Location
Cons: N/A
Location: Everything
Been a long time since I was at this hotel (9Years). It did not disappoint me. Centrally located to the famous Pavalion Shopping Centre and the hop on hop off bus as well as monorail. Food was great.
Comment from Hotel Management
Apr 24, 2015 by ML, Hotel Management
Dear Guest, Thank you for your review and welcome back!. It is our pleasure to have you as our guest and I am pleased to read that you enjoyed your stay. My team and I look forward to see you soon for another memorable hotel experience! Mark Losi
Comment from Hotel Management
Apr 24, 2015 by ML, Hotel Management
Dear Guest, Thank you for your review and welcome back!. It is our pleasure to have you as our guest and I am pleased to read that you enjoyed your stay. My team and I look forward to see you soon for another memorable hotel experience! Mark Losi
1 out of 5
by A verified travelerfrom munich germany

Außer Frühstück nicht zu empfehlen. great BF only

Posted Apr 22, 2015
English below Erwartet keine 5 Sterne! Hatten Superior gebucht. Ekelhafter Teppich und Möbel. 1 Zimmer wg. Schmutz und Gestank gewechselt. Service u Freundlichkeit fehl am Platz. Sehr gutes Frühstück. Wechsel nach 2 Tagen ins INVITO Hotel. 4 * größer, sauberer & 1000mal besser. Booking of superior categorie is not worth the Money. Do not expect 5 Star service nor fascility. 1st room given was so Dirty that we changed. Breakfast is fantastic but thats all. Moved to INVITO hotel After 2 nights. 4 Stars but more clean, new, freandly, cheaper with better pool
Comment from Hotel Management
Apr 24, 2015 by ML, Hotel Management
Dear a s, Thank you for taking the time in share your feedback. I am sorry to read your stay did not meet your expectations, please rest assured I have passed your valuable feedback to the concerned departments to take the necessary steps to improve. Our superior room category is a hit with our one or two night stay over guests or a single traveler due to its size and bed configuration. For your future visit I would like to recommend our Orchid Club category which are spacious, modern and comfortable. These rooms are suited for both our Leisure and Corporate clientele, and have received raving reviews. We are however glad to hear that you enjoyed our breakfast at Chatz Brasserie and we do hope to welcoming you back in the near future. Mark Losi
3 out of 5
by A verified travelerfrom london

Hotel close to time square

Posted Apr 21, 2015
Hotel not very clean and there's a stale smell in the room. Rooms need updating.
Comment from Hotel Management
Apr 23, 2015 by ML, Hotel Management
Dear Guest, Thank you for taking the time in share your feedback. I am sorry to read your stay did not meet your expectations. I have taken note of your feedback and have shared with the team for their review and improvement. We look forward to welcoming you back in the near future. Mark Losi
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Leeds

Very nice hotel, close to shops and restaurants.

Posted Apr 19, 2015
Very beautiful hotel, and very comfortable room. Excellent facilities and very friendly staff.
Comment from Hotel Management
Apr 21, 2015 by ML, Hotel Management
Dear Kirsty, Thank you for your feedback. It is our pleasure to have you as our guest and I am pleased to read that you enjoyed your stay. My team and I look forward to see you soon for another memorable hotel experience! Mark Losi
3 out of 5
Recommended
for Everyone
by A verified traveler

City center hotel

Posted Apr 12, 2015
Pros: price is right, clean, comfort and convenient hotel.
Very convenient hotel @ KL city center. Many food places around the hotels including starbuck, food court and restaurants.
Comment from Hotel Management
Apr 14, 2015 by ML, Hotel Management
Dear Guest, Thanks for your feedback. I am delighted to learned that you enjoyed our great location and overall had a pleasant stay. We look forward to welcoming you back in the near future. Mark Losi
2 out of 5
by A verified travelerfrom Malaysia

Over rated

Posted Mar 28, 2015
Pros: Not much, expected a lot more from Parkroyal group
Cons: A lot
Location: Close to shops, about the best thing
Night one, 1 inch pin in sheets, night 2 maid cleaned out all shampoo and accessories, night 3 noise outside unable to sleep, night 4 glad to be leaving next day. Shower leaked onto carpet near door smelled
Comment from Hotel Management
Mar 30, 2015 by Kit, Hotel Management
Dear Guest, Thank you for sharing your feedback. I regret to learn about your recent experience at our hotel and sincerely apologies for the inconvenience caused. Please rest assured I have passed your valuable feedback to the concerned departments to take the necessary steps to improve. We hope to welcoming you back in the near future for a better experience. Mark Losi
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tasmania

Nice hotel, great location

Posted Mar 26, 2015
Pros: Location was perfect, staff were excellent
Cons: The only criticism I have is that the bed was a bit too hard for my liking although my husband thought it was good, entirely personal choice
Location: Lots of shopping and eateries in this location
This hotel is in a perfect location especially for shopping, close to quite a few large shopping centres. Monorail is pretty much out the door which is very convenient.
Comment from Hotel Management
Mar 30, 2015 by ML, Hotel Management
Dear Jayne, Thank you for your feedback , I am glad to hear that you enjoyed our convenient location and overall had a pleasant stay with us. We look forward to welcoming you back in the near future. Mark Losi
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Buenos Aires

Feliz con la eleccion que hicimos!

Posted Mar 25, 2015
El hotel tiene una muy buena ubicacion, con lugares para comer y pasear muy cerca y a una cuadra de acceso a medios de comunicacion. El personal muy atento y el hotel prolijo y limpio. Nos dieron una habitacion en un piso alto y con una hermosa vista. La cama muy comoda.
Comment from Hotel Management
Mar 30, 2015 by ML, Hotel Management
Dear Mar, Thank you for your feedback. I am glad to hear that your experience with us was an enjoyable one and our associates were able to exceed your expectations. My team and I look forward to see you soon for another memorable hotel experience. Mark Losi
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Mauritius

Posted Mar 24, 2015
One of the best hotels I have been to. Lots of shopping malls within walking distance.
Comment from Hotel Management
Mar 30, 2015 by ML, Hotel Management
Dear Deenesh, It is truly rewarding to receive such wonderful feedback from you and I am glad that you enjoyed your stay with us. My team and I certainly look forward to welcoming you back soon! Mark Losi
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Frankfurt

Gutes Hotel in zentraler Lage

Posted Mar 17, 2015
Wir verbrachten 3 Nächte in diesem Hotel das sehr zentral liegt und waren zufrieden.
Comment from Hotel Management
Mar 18, 2015 by Kit, Hotel Management
Dear püppelchen, Thank you for your feedback, I am happy to note that you enjoyed our great location and we look forward to welcome you back during your next stay in Kuala Lumpur! Mark Losi