Ratings based on 960 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
95% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom australia

ok hotel

Posted May 19, 2015
Pros: close to shops and restaurants
Cons: room cleanliness
Location: food
close to restaurants and shops, but room not as clean or new as in pictures.
Comment from Hotel Management
May 21, 2015 by PRKUL, Hotel Management
Dear bk, Thank you for taking the time in share your feedback. I have shared your feedback with our Executive Housekeeper for his review and follow up. We hope to welcoming you back in the near future. Mark Losi
4 out of 5
Recommended
for Everyone
by A verified travelerfrom West Australia

Nice hotel close to shopping

Posted May 14, 2015
Pros: Love the location
Cons: Carpets in some rooms are getting worn.
Location: Shop till you drop and eat till you explde.
Located opposite Sungei Wang and a short walk to: The Pavilion, Times Square, Lot 10, Low Yat Plaza, Starhill Gallery, Fahrenheit and more. It s also close to monorail station. We stayed in Orchid Club room with access Orchid Club facilities including 2 free pieces of laundry per day, all day free drinks in Orchid Lounge plus food from 12noon to 5pm and 6 to 7:30pm. Our room was well furnished though the carpet was a little tired. We have stayed here many times in the past and will continue to stay here when visiting KL.
Comment from Hotel Management
May 21, 2015 by PRKUL, Hotel Management
Dear Begs, Thank you for your review and continuous support. My team and I certainly look forward to welcoming you back soon! Mark Losi
4 out of 5
Recommended
for Business Travelers
by A verified travelerfrom 日本

日本人向けなホテル

Posted May 10, 2015
Pros: 部屋が清潔感があってオシャレな作りであること。
Cons: 歯ブラシ・歯磨き粉がアメニティになかった。シャワールームとトイレが別なのは良いが、老朽化か施工の甘さかシャワールームの水が壁を隔てた隣のトイレの床に漏れ出していた。
Location: 伊勢丹
初めてのクアラルンプール旅行で2泊利用しましたが、モノレールのインビ駅とブキッビンタン駅の中間に位置し、 観光の拠点として立地の良いホテルでした。無料巡回バスの停車場(スターフィルギャラリー前・パビリオン向い)やシンガポール行き高速バス発着場(タイムズスクエア前)が徒歩圏内ですし、JTB・JCBプラザ・VISAデスクが近くにあるのも日本人として心強かったです。ホテルの部屋も和モダンな雰囲気で清潔かつ快適でした。
Comment from Hotel Management
May 13, 2015 by PRKUL, Hotel Management
Dear tonyjp, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. I have shared your feedback with our Operations team for their review & improvement. We look forward to welcome you back during your next stay in Kuala Lumpur! Mark Losi
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Singapore

Convinient Location & Friendly Staff

Posted May 9, 2015
It's strategically located within the shopping heaven..! Room was nice & comfortable... Friendly staff with good customer service rendered... Parking facility is also available for those travellers who will be driving..
Comment from Hotel Management
May 11, 2015 by PRKUL, Hotel Management
Dear Arfy, Thanks for your feedback. I am delighted to learned that you enjoyed our great location and overall had a pleasant stay. We look forward to welcoming you back in the near future. Mark Losi
4 out of 5
Recommended
for Everyone
by A verified traveler

위치가 좋아요

Posted May 3, 2015
위치 최고에요 잘란알로 옆은 너무 시끄러운 거리이고 여기는 딱 조용한부근에 걸어갈수잇는 거리에요. 부킷빈탕역도 바로앞에있구 길건너면 큰 몰도 있구요. 시설도 괜찮습니다
Comment from Hotel Management
May 11, 2015 by PRKUL, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay, I am happy to note that you recognized our great location and overall have a pleasant stay with us. We look forward to welcome you back during your next stay in Kuala Lumpur! Mark Losi
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Brisbane

Great Hotel, great location

Posted Apr 28, 2015
Pros: Great location. Friendly staff.
Location: Large shopping centre across the road. Monorail just across the road. We walked to Petranas Twin Towers from here, didn't take long.
Spent 2 nights here and was very happy with room. We had a great view from our window, could see K.L. Tower and looked down onto the pool.
Comment from Hotel Management
Apr 30, 2015 by PRKUL , Hotel Management
Dear Julie, Thank you for your feedback. We are delighted to hear that you enjoyed our great location and excellent service. We are looking forward to welcoming you back to stay with us soon! Mark Losi
4 out of 5
Recommended
for Everyone
by A verified traveler

Great experience

Posted Apr 23, 2015
Pros: Location
Cons: N/A
Location: Everything
Been a long time since I was at this hotel (9Years). It did not disappoint me. Centrally located to the famous Pavalion Shopping Centre and the hop on hop off bus as well as monorail. Food was great.
Comment from Hotel Management
Apr 24, 2015 by ML, Hotel Management
Dear Guest, Thank you for your review and welcome back!. It is our pleasure to have you as our guest and I am pleased to read that you enjoyed your stay. My team and I look forward to see you soon for another memorable hotel experience! Mark Losi
Comment from Hotel Management
Apr 24, 2015 by ML, Hotel Management
Dear Guest, Thank you for your review and welcome back!. It is our pleasure to have you as our guest and I am pleased to read that you enjoyed your stay. My team and I look forward to see you soon for another memorable hotel experience! Mark Losi
1 out of 5
by A verified travelerfrom munich germany

Außer Frühstück nicht zu empfehlen. great BF only

Posted Apr 22, 2015
English below Erwartet keine 5 Sterne! Hatten Superior gebucht. Ekelhafter Teppich und Möbel. 1 Zimmer wg. Schmutz und Gestank gewechselt. Service u Freundlichkeit fehl am Platz. Sehr gutes Frühstück. Wechsel nach 2 Tagen ins INVITO Hotel. 4 * größer, sauberer & 1000mal besser. Booking of superior categorie is not worth the Money. Do not expect 5 Star service nor fascility. 1st room given was so Dirty that we changed. Breakfast is fantastic but thats all. Moved to INVITO hotel After 2 nights. 4 Stars but more clean, new, freandly, cheaper with better pool
Comment from Hotel Management
Apr 24, 2015 by ML, Hotel Management
Dear a s, Thank you for taking the time in share your feedback. I am sorry to read your stay did not meet your expectations, please rest assured I have passed your valuable feedback to the concerned departments to take the necessary steps to improve. Our superior room category is a hit with our one or two night stay over guests or a single traveler due to its size and bed configuration. For your future visit I would like to recommend our Orchid Club category which are spacious, modern and comfortable. These rooms are suited for both our Leisure and Corporate clientele, and have received raving reviews. We are however glad to hear that you enjoyed our breakfast at Chatz Brasserie and we do hope to welcoming you back in the near future. Mark Losi
3 out of 5
by A verified travelerfrom london

Hotel close to time square

Posted Apr 21, 2015
Hotel not very clean and there's a stale smell in the room. Rooms need updating.
Comment from Hotel Management
Apr 23, 2015 by ML, Hotel Management
Dear Guest, Thank you for taking the time in share your feedback. I am sorry to read your stay did not meet your expectations. I have taken note of your feedback and have shared with the team for their review and improvement. We look forward to welcoming you back in the near future. Mark Losi
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Leeds

Very nice hotel, close to shops and restaurants.

Posted Apr 19, 2015
Very beautiful hotel, and very comfortable room. Excellent facilities and very friendly staff.
Comment from Hotel Management
Apr 21, 2015 by ML, Hotel Management
Dear Kirsty, Thank you for your feedback. It is our pleasure to have you as our guest and I am pleased to read that you enjoyed your stay. My team and I look forward to see you soon for another memorable hotel experience! Mark Losi