Ratings based on 440 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom San Diego

KL Insiders know...this is the spot.

Posted Jan 23, 2015
Pros: Good size apartments. Great neighborhood. Washers and dryers inside of each 2 bedroom unit.
Cons: The bathrooms of the master suites in the 2 bedrooms are extremely poorly designed. You have to climb into the shower/tub and no counter space.
Location: One of KL's best neighborhoods to visit. Food, nightlife, cafes and massages are all right there.
Pros: Outstanding location right in the middle of one of KL's most interesting neighborhoods. Good food, cafes, live music, cheap massages and large comfy apartments. Cons: The master suites have terribly small bathrooms that lack counter space. The shower heads are not adjustable in height so tall people need to bend down. Extremely small closets. Not ideal for long-term living and a bizarre design flaw.
4 out of 5
Recommended
for Families
by A verified travelerfrom Malmö

Bra hotell med nära till "smeten"

Posted Jan 20, 2015
Jag var där med min fru, och vi spenderade 8 nätter på Parkroyal Serviced Suites. Vi gillade verkligen hotellet som hade en mycket bra frukost. Hjälpsam personal, och vakterna vid entré var väldigt hjälpsamma och trevliga. En av vakterna hjälpte oss att fixa en taxi som körde hos till flygplatsen när vi skulle hem, han ordnade även ett mycket förmånligt pris åt oss. Allt som allt så är det ett trevligt hotell med pool på vån1 och på taket, fitness och bastu. Nära till citykärnan ca: 7-8 minuter promenad. Billiga restauranger tvärs över gatan, ser lite sunkiga ut. Men maten är faktiskt jättegod.
Comment from Hotel Management
Jan 22, 2015 by Teekay, Hotel Management
Dear Valued Customer, I would like to thank you for taking the time to write such a beautiful review about your experiences at PARKROYAL Serviced Suites Kuala Lumpur. I am very pleased to hear that you enjoyed your stay with us and found our location and service to your expectation. Our central location is really the ideal place to explore the amazing city of Kuala Lumpur. With just a mere walking distance to the local eatery to night entertainment and mega shopping malls. Once again, thank you for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation. We look forward welcoming you and your lovely wife in your next trip back to Kuala Lumpur. Warmest regards Teekay Goh - General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nevada, USA

Comfortable hotel, large rooms, great location

Posted Jan 19, 2015
Pros: Location, comfort, room size.
Location: Walking distance to Surya and Pavillon shopping malls, close to a bus stop for the GOKL free bus that goes to most KL tourist attractions.
Modern and comfortable hotel, large rooms with a kitchenette. Great location, walking distance from the Petronas twin towers and the Surya and Pavillon shopping malls. Great breakfast with your choice of eggs, fruit, pastries and several local dishes changing daily. No complaints, we had a very pleasant stay.
Comment from Hotel Management
Jan 22, 2015 by Teekay, Hotel Management
Dear Valued Guest, Thank you for selecting PARKROYAL Serviced Suites as your preferred accommodation during your visit to Kuala Lumpur. We are grateful for your kind comments and delighted that you have enjoyed your experience during your stay with us. We sincerely look forward to welcoming you and your travel companion back many times in the future, where you may be assured of our best possible attention at all times. Yours sincerely, Teekay Goh - General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 香港

位置好,十分方便

Posted Jan 14, 2015
酒店位置極佳,到MRT 都只是五分鐘左右,步行到阿羅街夜市及其它主要購物商場都只要十分鐘就到達,附近亦有很多食肆。 酒店員工態親切,感覺很好。酒店房間空間十分大,亦十分整潔,微波爐及電煮食爐亦一應俱全,很方便。不過相對來說浴室及浴缸比較細小,如大些比較好。另外早餐款式選擇不多,要加強。 總括來說這次入住的體驗十分滿意,如果下次我再來吉隆坡一定會再次入住這酒店。
Comment from Hotel Management
Jan 22, 2015 by Teekay, Hotel Management
Dear Valued Customer, Thank you for staying at the PARKROYAL Serviced Suites during your recent visit to Kuala Lumpur We will continuously strive to exceed our guests’ expectations and make it our passion to extend a warm and memorable experiences. We sincerely look forward to welcoming you and your travel companion back many times in the future, where you may be assured of our best possible attention at all times. Yours sincerely, Teekay Goh - General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Tibshelf, UK

Great hotel, good location

Posted Jan 13, 2015
Had a 3 night stopover here on the way to New Zealand. Had asked for a high floor with a good view and was very pleased to be allocated a room on 30th floor with marvellous views of the Petronas towers. The included breakfast was very good - even had an egg chef. Staff were very friendly and extremely helpful. I can't recommend this hotel highly enough. Next door there is an excellent bar (Taps) which has a great range of craft beers and the food is pretty good too!
Comment from Hotel Management
Jan 15, 2015 by Teekay, Hotel Management
Dear Valued Customer, I would like to thank you for taking the time to write such a beautiful review about your experiences at PARKROYAL Serviced Suites Kuala Lumpur. I am very pleased to hear that you enjoyed your stay with us and found our location and service to your expectation. Our central location is really the ideal place to explore the amazing city of Kuala Lumpur. With just a mere walking distance to the local eatery to night entertainment and mega shopping malls. Once again, thank you for selecting PARKROYAL Serviced Suites Kuala Lumpur as your preferred accommodation. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur. Warmest regards Teekay Goh - Acting General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom NAGOYA

ロケーションがGood!!

Posted Jan 10, 2015
Pros: ロケーション、部屋の雰囲気や広さ。スカイプールは結構贅沢感がある。
Cons: ホテルの規模の割に朝食会場が狭い。早めにいかないと満席になり、オムレツを焼いてもらう間に席が片づけられていた。
Location: ツインタワー、KLタワー、ブッキビンタン繁華街。
ツインタワーにもブッキビンタンの繁華街にも気軽に歩いて行ける距離。またモノレールの最寄駅も徒歩3分程度なのでどこに行くのも便利です。部屋も広くて綺麗、快適でした。スタッフも親切で、チェックアウト後の荷物の預けや傘のレンタル、普段の挨拶など大変気持ちよく過ごせて感謝しています。
Comment from Hotel Management
Jan 12, 2015 by Teekay, Hotel Management
Dear Valued Customer, Greetings from PARKROYAL Serviced Suites Kuala Lumpur! Thank you very much for sharing your experiences at PARKROYAL Serviced Suites Kuala Lumpur. We are very grateful to read your kind comments and delighted that you enjoyed your experience so much. Once again, we thank you for selecting PARKROYAL Serviced Suites. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur. Yours sincerely, Teekay Goh - Acting General Manager
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NSW australia

Great location

Posted Jan 9, 2015
Pros: Location
Cons: Hard beds
Location: 5 min walk to a restaurant street and 10 mins walk to BB Plaza & Lot 10
Very friendly and helpful staff. Family orientated accommodation.
Comment from Hotel Management
Jan 13, 2015 by Teekay, Hotel Management
Dear Valued Guest, Thank you for selecting PARKROYAL Serviced Suites as your preferred accommodation during your visit to Kuala Lumpur. We are grateful for your kind comments and delighted that you have enjoyed your experience during your stay with us. We sincerely look forward to welcoming you and your travel companion back many times in the future, where you may be assured of our best possible attention at all times. Yours sincerely, Teekay Goh - Acting General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

中心地に近い立地

Posted Jan 8, 2015
Location: 近場ではブランドの入ったパビリオンでしょうか。 徒歩で行けるので楽です。また、屋台通りもありますし、ホテルのすぐ真向いにも美味しいお店がありました。 タクシーで5分で行けるツインタワーも見どころです。
立地、ホテルサービス、部屋の広さなど大変気に入りました。 毎日ではないですか、2~3日に1日は日本語スタッフもおりましたので、こちらも安心して滞在することが出来ました。 ホテルの部屋も綺麗で、広々としていたので長期滞在も全く問題無かったです。 特にキッチン付きと言うのは自炊も出来ますし、小さな子供が居る家庭には臨機応変に食事対応出来るので良いのではないかと思いました。 当方が泊まったお部屋のお風呂の水栓が壊れておりました。 一応スタッフに修理して頂きましたが、またすぐに壊れてしまい、その場凌ぎの修理だったのか良く分かりませんが、敢えて言うならばそこでしょうか。 もう一つは、これは日本との違いだと思いますが、熱湯を出すのにスイッチがあり、その場所が分かりづらかったです。また、熱湯をある程度出すとぬるま湯しか出なくなるのでその点注意が必要です。
Comment from Hotel Management
Jan 12, 2015 by Teekay, Hotel Management
Dear Valued Guest, We thank you very much for your constructive review and your remarks. You can be assured that we have taken corrective actions for the shortfall in expectation. Please accept our sincere apology for the in-convenience caused. Please allow us another opportunity to refresh and renew your experience with us again. Warmest regards, Teekay Goh - Acting General Manager
Comment from Hotel Management
Jan 12, 2015 by Teekay, Hotel Management
Dear Valued Guest, Thank you so very much for the wonderful review and feedback about your experiences at PARKROYAL Serviced Suites Kuala Lumpur. My team will be delighted to hear about your great feedback. It is our pleasure to have you as our guest and to be able to extend you with our local hospitality. We will always strive to exceed our guest's expectation and ensure they are no stranger to us. Once again, we thank you for selecting PARKROYAL Serviced Suites. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur. Yours sincerely, Teekay Goh - Acting General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Taipei

Fantastic Experience!

Posted Jan 8, 2015
Pros: Room, equipment, friendly staff, and location.
Cons: Breakfast.
I stayed at the hotel during New Year's trip for three night. I was totally surprised at the tidy spacious room with modern equipment and nice space design. The staff are also very friendly and helpful, warmly welcomed me upon the arrival, indicating that I could see the fireworks on the rooftop during midnight, rapidly sending staff to check my airconditioning, and answering my questions regarding the tourist info with patience. The only weakness might be the breakfast - was quite boring. However, overall the choice of the accommodation made my New Year's trip a perfect one, and I will definitely recommend this hotel to my friends and stay there again when visiting KL. I would also like to thank all the staff for bringing me such a wonderful experience in KL.
Comment from Hotel Management
Jan 12, 2015 by Teekay, Hotel Management
Dear Valued Guest, Thank you so very much for the wonderful review and feedback about your experiences at PARKROYAL Serviced Suites Kuala Lumpur. My team will be delighted to hear about your great feedback. It is our pleasure to have you as our guest and to be able to extend you with our local hospitality. We will always strive to exceed our guest's expectation and ensure they are no stranger to us. Once again, we thank you for selecting PARKROYAL Serviced Suites. We look forward welcoming you and your travel companion in your next trip back to Kuala Lumpur. Yours sincerely, Teekay Goh - Acting General Manager
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Austrlia

Nice hotel, staff very friendly

Posted Jan 7, 2015
Rooms were large, clean and comfortable, only thing when staying for while breakfast was very limited and repetitive overall good value for money
Comment from Hotel Management
Jan 13, 2015 by Teekay, Hotel Management
Dear Colin Thank you for your wonderful review of your recent stay at PARKROYAL Serviced Suites Kuala Lumpur. It was our pleasure to welcome you and your family for your special family vacation. I am so pleased to hear that you had a ‘Fantastic’ time here and enjoyed every element from the location, cleanliness and excellent service team. On behalf of all the team here I hope we will have the pleasure of welcoming you back for another visit before too long. With warmest regards, Teekay Goh - Acting General Manager