Ratings based on 710 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified travelerfrom Istanbul

Old hotel in the city center

Posted Apr 24, 2015
Pros: Location
Cons: Renew and redesign
Location: Its in the city center so called "golden triangle"
Rooms are clean and staff is helpful. However the hotel is very very old and it needs some improvements.
5 out of 5
for Everyone
by A verified travelerfrom london

Stop over on way back from New Zealand

Posted Apr 23, 2015
Pros: Easy walk to twin towers and centre
Cons: May be a nicer bar
Location: all good
It is a very good hotel food very good staff very good and help full Swimming pool is just what you need after a day out plus can cool of with a drink around the pool three happy hour then go out for dinner or eat at the hotel all good
2 out of 5
by A verified travelerfrom saudi arabia

Decent hotel with poor service

Posted Apr 19, 2015
The hotel was mentioned as a VIP access hotel, no special amenities or upgrade was provided. Breakfast was not that good, they have a kids club but you need to accompany your kids if the kids want to spend time spend time there Play video games or watch some cartoons, the color pencils were so small that they cannot hold it to color. Staff just want to apologize but don't want to do anything
5 out of 5
for Everyone
by A verified travelerfrom Mexico City

Excelent hotel, some steps from Petrona´s tower

Posted Apr 16, 2015
Pros: The pool and laundry facilities.
Cons: Nothing.
Location: Petrona´s tower only some blocks away and a big mal in front
When I arrived with my family an early flight, the desk didn't hesitate in give us room, we have an spacious room, clean and with many amenities, the pool is in the 10 floor, with a good service to snacks and beverage, in the same floor for 5 usd, I washed and dried all our clothes, the concierge helped us to much, the staff spoke good english, thank you very we had a pleasant stay there.
5 out of 5
for Everyone
by A verified traveler

Great Hotel, Close to the city center and walkable

Posted Apr 9, 2015
Pros: Good location, great staff and clean
Cons: Could improve a bit more on the Bed, having cleaner sheets and pillows. Tissues in the room would be great. Cleaner plates and kitchenware.
It was a great experience with this hotel, the breakfast was great and with great attitude of the staff.
4 out of 5
for Everyone
by A verified travelerfrom Houston

Very convenient to shopping malls and KLCC.

Posted Mar 18, 2015
Rooms are good size and facilities are nice.Staff was extremely helpful. Breakfast buffet not as good as other 4 star hotels in the vicinity but still okay.
5 out of 5
for Everyone
by A verified travelerfrom sydney, australia

Beautiful hotel near to the Petronas Towers

Posted Mar 12, 2015
Awesome and the best holiday!! Beautiful pools, beautiful and friendly staffs. Lovely view and good food. Thank you and will definitely visit it again :)
4 out of 5
for Everyone
by A verified travelerfrom 日本


Posted Mar 11, 2015
すごくスムーズに人の流れができています。エレベーターも6基あり、混雑しません。 日本人スタッフあり WiFi 良好 朝食 個人的に問題なし プール 行かずに分からない 立地 モノレール近く(5分)
2 out of 5
by A verified travelerfrom USA

hotel with Mosquitoes and bugs

Posted Mar 1, 2015
Pros: Close to great shopping and bars, Rooms are spacious Breakfast lounge was nice CONS: Too many Mosquitoes everywhere, In the rooms and in the lobby, and the lounge! My kitchen was full of tiny BUGS running around! The furniture and amenities look old. The bed sheets are stained. They have FEW Non-smoking rooms! The Wi-Fi was spotty. The room and lift access cards don't work many times! My wife and I would NOT recommend coming here.
4 out of 5
for Business Travelers
by A verified travelerfrom Singapore

Nice hotel in the city

Posted Feb 28, 2015
Pros: Nice clean rooms and good location
Location: Close to most places, construction nearby
Even on holidays and hotel vacant don't know why the hotel don't allocate the rooms with good view. Construction next door to the hotel is an eyesore