Ratings based on 1,369 Verified Reviews
They paid and stayed. We double-checked.
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom chandlers ford
Lovely hotelPosted May 16, 2015
My husband and I booked to stay at the shangri la for 2 nights during our stay in Kuala Lumpur. It is a fantastic hotel but for me we then stayed at the Royale Chulan which I infinitely preferred. For a cheaper price you get as much luxury and breakfast included.
for Everyoneby A verified travelerfrom 東海
立地も良く、スタッフも最高Posted May 12, 2015
ホライズンラウンジも 他のシャングリラに比べゆったり、夜１２時のフライトなので、頼んだら ８Pm までレイトチェックアウトにしてくれました。
for Everyoneby A verified travelerfrom New Jersey, USA
Great Hotel with an amazing staff and location.Posted May 8, 2015
Pros: Breakfast buffet is amazing! The choice of Malay, Indian, Chinese, and Western food choices is awesome. Location is perfect. Staff and rooms.
Cons: I wish that there was a better choice of television channels available, not that I watched much television but it would be nice.
Location: Located near the Petronas Towers and KL tower. Also close to the Hop on Hop off and goKL buses, bus stops. Good restaurants and clubs nearby.
I arrived with my sister after a long flight from the U.S. via Hong Kong. As soon as we arrived everything was first class, from the service to the check-in and the way everybody treated us. We were asked if there was anything we needed and always had our questions answered in a pleasant manner. The Shangri-la is located in a great part of KL close to both the Petronas Towers and the KL tower and it is also close to the Hop on Hop off (Stop 3) and goKL buses which is very convenient. We stayed at the hotel for 3 nights and liked it so much that we made arrangements to return and stay one more night when we returned a week later from Thailand on our return trip back to the U.S. I will definitely return to KL and the Shangri-la is the only place I will consider staying in.
for Everyoneby A verified travelerfrom Bristol, UK
Best hotel and amazing staffPosted May 4, 2015
Pros: This is as good as any London 5 star hotel, but it doesnt have the stuffy inpersonal attitudes from staff - all staff here are friendly.
Cons: I would love to see more Vegan options in the other restaraunts and bars. The Lemon Kitchen has a good selection.
Location: Ask the staff to arrange a trip to the Hindu Catu Cave - do not miss this local attraction. Also Petronis Towers water show is wonderful
This is a top quality hotel, extremely comfortable, food is amazing. A 100% first class hotel
by A verified travelerfrom USA business traveler
The quality of room conditions do not worth moneyPosted Apr 30, 2015
Staffs working at hotel have poor English and hard to understand. Room is too small and not comfort enough. The decorations look cheap and they should have had done better for the hotel price almost $200 a night. The lob by looks great but not inside the bedroom. Taxi service is bad and dirty.
for Everyoneby A verified traveler
Upgrade to Horizon Club,Posted Apr 28, 2015
Pros: Everything. Hotel staff, fabulous breakfast, tea and cocktails. Room very comfortable and well kept.
Cons: Shuttle could provide scheduled return trip.
Location: Very difficult to walk to attractions even though they were close. Many good restaurants in the area.
With upgrade to Horizon Club, this hotel is the best hotel in which we have stayed. Full stop.
for Everyoneby A verified travelerfrom Manchester UK
FabulousPosted Apr 27, 2015
Location: Good central location, monorail 5mins walk away and connects to transport system at Sentral train system. Some attractions in walking distance.
Very good, upgraded to include breakfast and lounge on arrival which was a good choice as quality of food was excellent.
for Everyoneby A verified travelerfrom 東京
とても親切なホテルPosted Apr 23, 2015
ホテルスタッフの方皆さんとても親切でよい対応です。 中でも日本人女性スタッフの方は現地情報に精通していて とても助かりました。
for Everyoneby A verified travelerfrom 静岡県
やはり高級感漂うホテルPosted Apr 16, 2015
Location: ペトロナス・ツインタワー、KLCC公園、Asy Syakirinモスク、ハードロック・カフェ
for Everyoneby A verified traveler
Posted Apr 12, 2015
Excelllllllllent. We enjoyed our stay like any thin