Ratings based on 1,369 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chandlers ford

Lovely hotel

Posted May 16, 2015
My husband and I booked to stay at the shangri la for 2 nights during our stay in Kuala Lumpur. It is a fantastic hotel but for me we then stayed at the Royale Chulan which I infinitely preferred. For a cheaper price you get as much luxury and breakfast included.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 東海

立地も良く、スタッフも最高

Posted May 12, 2015
Pros: スタッフのホスピタリティ
ホライズンラウンジも 他のシャングリラに比べゆったり、夜12時のフライトなので、頼んだら 8Pm までレイトチェックアウトにしてくれました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom New Jersey, USA

Great Hotel with an amazing staff and location.

Posted May 8, 2015
Pros: Breakfast buffet is amazing! The choice of Malay, Indian, Chinese, and Western food choices is awesome. Location is perfect. Staff and rooms.
Cons: I wish that there was a better choice of television channels available, not that I watched much television but it would be nice.
Location: Located near the Petronas Towers and KL tower. Also close to the Hop on Hop off and goKL buses, bus stops. Good restaurants and clubs nearby.
I arrived with my sister after a long flight from the U.S. via Hong Kong. As soon as we arrived everything was first class, from the service to the check-in and the way everybody treated us. We were asked if there was anything we needed and always had our questions answered in a pleasant manner. The Shangri-la is located in a great part of KL close to both the Petronas Towers and the KL tower and it is also close to the Hop on Hop off (Stop 3) and goKL buses which is very convenient. We stayed at the hotel for 3 nights and liked it so much that we made arrangements to return and stay one more night when we returned a week later from Thailand on our return trip back to the U.S. I will definitely return to KL and the Shangri-la is the only place I will consider staying in.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Bristol, UK

Best hotel and amazing staff

Posted May 4, 2015
Pros: This is as good as any London 5 star hotel, but it doesnt have the stuffy inpersonal attitudes from staff - all staff here are friendly.
Cons: I would love to see more Vegan options in the other restaraunts and bars. The Lemon Kitchen has a good selection.
Location: Ask the staff to arrange a trip to the Hindu Catu Cave - do not miss this local attraction. Also Petronis Towers water show is wonderful
This is a top quality hotel, extremely comfortable, food is amazing. A 100% first class hotel
2 out of 5
by A verified travelerfrom USA business traveler

The quality of room conditions do not worth money

Posted Apr 30, 2015
Staffs working at hotel have poor English and hard to understand. Room is too small and not comfort enough. The decorations look cheap and they should have had done better for the hotel price almost $200 a night. The lob by looks great but not inside the bedroom. Taxi service is bad and dirty.
5 out of 5
Recommended
for Everyone
by A verified traveler

Upgrade to Horizon Club,

Posted Apr 28, 2015
Pros: Everything. Hotel staff, fabulous breakfast, tea and cocktails. Room very comfortable and well kept.
Cons: Shuttle could provide scheduled return trip.
Location: Very difficult to walk to attractions even though they were close. Many good restaurants in the area.
With upgrade to Horizon Club, this hotel is the best hotel in which we have stayed. Full stop.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Manchester UK

Fabulous

Posted Apr 27, 2015
Pros: everything
Cons: Nothing
Location: Good central location, monorail 5mins walk away and connects to transport system at Sentral train system. Some attractions in walking distance.
Very good, upgraded to include breakfast and lounge on arrival which was a good choice as quality of food was excellent.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom 東京

とても親切なホテル

Posted Apr 23, 2015
Pros: スタッフ対応
Cons: 特に無し
Location: ブキビンタン
ホテルスタッフの方皆さんとても親切でよい対応です。 中でも日本人女性スタッフの方は現地情報に精通していて とても助かりました。
5 out of 5
Recommended
for Everyone
by A verified travelerfrom 静岡県

やはり高級感漂うホテル

Posted Apr 16, 2015
Pros: ホライズン・エグゼクティブ・ルームの宿泊客が使えるホライズン・クラブがとても気に入っている。ロビーラウンジ・バーやレストランも良い。
Cons: 通りから歩いてホテルに入る際の歩行者用通路
Location: ペトロナス・ツインタワー、KLCC公園、Asy Syakirinモスク、ハードロック・カフェ
値段に見合うだけの設備、スタッフの対応・サービスがあると感じている。ホテル内のプールやサウナに行った時でも、そう感じさせられる。
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 12, 2015
Excelllllllllent. We enjoyed our stay like any thin