Executive Suite | Minibar, in-room safe, desk, blackout drapes
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Reviews of Vivatel Kuala Lumpur

4 out of 5
Vivatel Kuala Lumpur
85, Jalan Loke Yew, Kuala Lumpur

Reviews

8.0

Very Good

Rating 10 - Excellent. 92 out of 306 reviews" "
Rating 8 - Good. 148 out of 306 reviews" "
Rating 6 - Okay. 44 out of 306 reviews" "
Rating 4 - Poor. 15 out of 306 reviews" "
Rating 2 - Terrible. 7 out of 306 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

EngThye

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Overated by previous posts. This hotel doesn’t deserve a good rating.Poor in cleanliness and we found cockroach in the room. Dusty and moldy toilet. Disappointed.
Stayed 1 night in Feb 2024

8/10 Good

Jona

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay with clean comfy room, near to Pudu & Bukit Bintang area. Due to Covid, many F&Bs are not in business in the mall next door.
Stayed 3 nights in Jan 2024

10/10 Excellent

Euan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Xun

Liked: Cleanliness, staff & service

10/10 Excellent

Atticus

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast
Very clean and comfortable with a very good breakfast
Stayed 4 nights in Dec 2023

8/10 Good

R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 4 nights in Nov 2023

8/10 Good

Zhang Yong

Traveled with partner
Overall still alright.
Stayed 1 night in Nov 2023
Response from The Management on Nov 21, 2023
Dear Zhang,Thank you for your kind feedback.We look forward in welcoming you again in the near future.Warm Regards,The Management

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
You can see cockroach everywhere. Toilet and table desk. Running around the area
Stayed 4 nights in Oct 2023
Response from The Management on Nov 3, 2023
Dear Valued Guest,Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us. We have highlighted on top priority to our management and we rest assure you that immediate action has been taken place. And to assure that the safety and hygiene remain our priority for our guest.Do let us know if you are planning to patronizing our hotel again. You can email us at marcom@vivatel.com.my.We look forward in welcoming you again to Vivatel KL.Warm Regards,The Management

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean hotel. Modern. The connected mall has no shops left. Location is good if you hail Grab to go anywhere. Breakfast buffet has good variety and overall acceptable quality.
Stayed 3 nights in Jul 2023
Response from The Management on Sep 7, 2023
Dear William,Thank you for your kind feedback.We look forward in welcoming you again in the near future.Warm Regards,The Management

6/10 Okay

Ka Ho

Traveled with group
Disliked: Room comfort
Stayed 1 night in May 2023

8/10 Good

Tian Kok

Traveled with family
Liked: Cleanliness, staff & service, amenities
Breakfast ok
Stayed 2 nights in Apr 2023
Response from The Management on Sep 7, 2023
Dear Tian Kok,Thank you for your kind feedback.We look forward in welcoming you again in the near future.Warm Regards,The Management

10/10 Excellent

Cindy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, clean, comfortable bed and staff friendly and helpful unfortunately the pool was closed for maintenance but can't be helped
Stayed 2 nights in Apr 2023
Response from The Management on Sep 7, 2023
Dear Cindy,Thank you for sharing your experience from your stay. We appreciate your kind words about our comfy rooms. However, we are saddened to hear your comments about our pool was closed for maintenance. We are truly sorry and therefore would like to apologize. We look forward to welcoming you back to the hotel in the near future!Warm Regards,The Management

10/10 Excellent

KHASHINI

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable. Good budget-friendly option.
Stayed 1 night in Jan 2023

10/10 Excellent

Ali

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Sep 2022

8/10 Good

Zora Sharon Chan Mei

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience stay is satisfactory. Room is spacious and clean, with simple deco. I got a room not facing the main road/highway, so it was nice and quiet. it would be nice to add another chair to the room. Nice to see real plants in and outside the hotel. There is a gym and pool for visitors especially business travellers to wind down. It's good to have recycling bins near the lobby. Staff are friendly. The mall next door is easiy accessible but most shops have closed down. Limited eateries that are walking distance near the hotel at night.
Stayed 3 nights in Jul 2022
Response from The Management on Sep 7, 2023
Dear Zora Sharon,Thank you for your review. We always look forward to our guest’s feedback on a daily basis, positive and otherwise, and rest assured we are constantly taking measures to ensure improvements with regards to maintenance and the quality of our service. Your concerns raised have been discussed with the relevant department heads and steps for improvement in the areas mentioned by you are in place and are being implemented.Once again, thank you for your constructive review. I do hope that you will be able to put this one-off experience deviation behind you and give us another opportunity to serve you. My team and I look forward to welcoming you back on your next visit to the hotel.Warm Regards,The Management

6/10 Okay

Stephen-Claude

Liked: Cleanliness, staff & service
Disliked: Room comfort
The hotel is a nice hotel. Centrally located, but it is a little dated. My biggest disappointment however is that it is next to the highway, and the windows are not soundproof. I could hear the traffic all night, which disrupted my sleep. The staff was however nice and accommodating. I would stay again if not a room near the highway.
Stayed 2 nights in Feb 2022

10/10 Excellent

KEANCHEE

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strategically located close to KL city centre. Nice place to study with good natural lighting and comfortable chair and table. Very friendly staff.
Stayed 7 nights in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RL
Convenient location close to the city, close to restaurants and convenient stores.
Stayed 1 night in Mar 2021
Response from Amelia on Apr 24, 2021
Thank you for choosing Vivatel and taking time to share your staying experience with us. We certainly looking forward to welcome you back to Vivatel in the near future!

10/10 Excellent

Ary Asriry Bin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Squeeky bed and some light switches isn't working properly.
Stayed 1 night in Jul 2020

8/10 Good

Pang

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

8/10 Good

Sheng Rei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Quiet Shopping Mall
Hotel is clean and comfortable, as is the room. The mall attached to it (Vivamall) was pretty quiet though. Don’t expect to do much shopping there.
Stayed 1 night in Feb 2020
Response from Vivatel team on Feb 25, 2020
Hi Sheng Rei, thank you for your feedback.

8/10 Good

Shu Fen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
Been staying here a few times. Hotel is clean and condition was good. Reccomend for short stay.
Stayed 2 nights in Jan 2020
Response from Vivatel team on Feb 18, 2020
Thank you so much for your feedback and rating. We look forward to serving you again.

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall very good.
Stayed 2 nights in Jan 2020
Response from Vivatel Team on Jan 24, 2020
Thank you for your feedback. We hope to welcome you back to our hotel again!

2/10 Terrible

Lim, Singapore

Business traveler, Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Common toilet smell bad, it remain the same despite being told repeatedly. My room has 3 residents, they always refilled items for 2 persons only and I have to told them every day for it. Won’t be taking this property if I have other choice.
Stayed 6 nights in Jan 2020
Response from Vivatel team on Jan 20, 2020
Hi Lim, we will notify the housekeeping dept immediately. Thank you for your feedback.

10/10 Excellent

Benson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very nice, breakfast is good
Stayed 3 nights in Dec 2019
Response from General Manager, Nasir Ismail on Dec 12, 2019
Hi Benson, thank you so much for your stunning 10/10 ratings. We really appreciate it!

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 6 nights in Nov 2019
Response from General Manager, Nasir Ismail on Dec 9, 2019
Hi guest, Thank you for your rating. We hope to see you again =)

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be better to conduct more hygiene services on bed sheets it has saliva smell. Overall still alright.
Stayed 4 nights in Oct 2019
Response from General Manager, Nasir Ismail on Nov 26, 2019
Hi guest, we noted your feedback and will notify our housekeeping dept. head for improvement. Thank you once again for your time to share your experience.

8/10 Good

Keng Ling

Traveled with family
Liked: Cleanliness, staff & service
Short stay at Vivatel
Checked in almost at 12 midnight. Check in was not very fast but the staff was pleasant enough. Room showed some signs of aging but still acceptable. Depending which bed you sleep on, one may feel warmer than the other person due to poor air con distribution. Toiletries are of designer quality but short of providing the comb. Breakfast spread is good. Overall staff is friendly.
Stayed 1 night in Nov 2019
Response from General Manager, Nasir Ismail on Nov 7, 2019
Hi Keng Ling, thank you for your positive feedback on the friendliness of our associates and good breakfast spread. We really appreciate that and noted on your other comments as well for improvement. Hope to see you soon!

8/10 Good

Terrenz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
USTOMER IS SATISFIED WITH THE ROOM
THE PREMIUM ROOM AT 12 FLOOR IS VERY NICE AND QUIT RENOVATION AND ROOM SETTING IS PERFECT .
Stayed 1 night in Nov 2019
Response from General Manager, Nasir Ismail on Nov 6, 2019
Hi Terrenz, we appreciate your wonderful feedback and ratings. Looking forward to welcoming you back at our hotel soon. =)

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room design was excellent. Comfortable and spacious.
Stayed 1 night in Oct 2019
Response from General Manager, Nasir Ismail on Oct 29, 2019
Hi there, we appreciate your positive feedback and looking forward to creating similar experience whenever you choose to stay with us again.

8/10 Good

Verified traveler

Stayed 5 nights in Oct 2019
Response from Nasir Ismail, General Manager on Oct 25, 2019
Thank you for your rating, we really appreciate it =)

8/10 Good

Teoh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from General Manager, Nasir Ismail on Oct 21, 2019
Hi Teoh, thank you for your rating. We wish to be at your service again.

2/10 Terrible

Verified traveler

Stayed 1 night in Oct 2019
Response from General Manager, Nasir Ismail on Oct 14, 2019
Hi guests, we hope to get an in-depth view of your experience at our hotel.

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities
This property need to refurbish,reception staff is terrible,i have told her that i want NON SMOKING room,but aslo give me smoking room.after that i make a complaint to duty manager they change for me.
Stayed 4 nights in Aug 2019
Response from General Manager, Nasir Ismail on Sep 3, 2019
We appreciate you making us aware of the situation. This is being analyzed by our Management for improvement and we feel sure that on your next visit to Vivatel you will see a marked improvement.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok for all services.
Stayed 2 nights in Aug 2019
Response from General Manager, Nasir Ismail on Aug 19, 2019
Thank you for your feedback. We hope to welcome you back to our hotel again!

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, good, best
Nice hotel, good breakfast, friendly staff
Stayed 1 night in Aug 2019
Response from General Manager, Nasir Ismail on Aug 13, 2019
Thank you so much for your stunning 10 out of 10 ratings and positive feedback. We hope to be at your service again in the near future =)

10/10 Excellent

mr iqbal husain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 4 nights in Jul 2019
Response from Vivatel Kuala Lumpur on Jul 24, 2019
Dear Iqbal Hussain, Greetings from Vivatel Kuala Lumpur! Thank you very much for your time to share with us your experience and feedback during your recent stay. It was indeed a pleasure having you with us. We look forward very much to welcoming you back again soon. Thank you and have a nice day. Our Mission - Your Comfort Hospitably yours, Nasir Ismail General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Hospitably yours, Nasir Ismail General Manager on Jul 16, 2019
Dear Guest, Greetings from Vivatel Kuala Lumpur! Thank you very much for your time to rate us. It was indeed a pleasure having you with us. We look forward very much to welcoming you back again soon. Thank you and have a nice day. Our Mission - Your Comfort

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the Breakfast Buffet each morning. The selection was enough to satisfy my taste buds.
Stayed 7 nights in Jun 2019
Response from Vivatel Kuala Lumpur on Jul 10, 2019
Dear Guest, Greetings from Vivatel Kuala Lumpur! Thank you very much for your time to share with us your experience and feedback during your recent stay. It was indeed a pleasure having you with us. We look forward very much to welcoming you back again soon. Thank you and have a nice day. Our Mission - Your Comfort Hospitably yours, Nasir Ismail General Manager

8/10 Good

Ida

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got pool n vendor.. Nice place to holiday
Stayed 1 night in Jun 2019
Response from Vivatel KL on Jul 1, 2019
Thank you for sharing your feedback. We hope to see you soon!

8/10 Good

TK, Singapore

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No too bad for the price you paid. The staff can advise more about the mall.
Stayed 2 nights in Jun 2019
Response from Vivatel KL on Jul 1, 2019
Thank you for your recent stay at Vivatel. We would look into your suggestion. Looking forward to seeing you soon.

8/10 Good

thomas

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Vivatel KL on Jun 20, 2019
Dear Guest, Greetings from Vivatel Kuala Lumpur! Thank you very much for your time to share with us your experience and feedback during your recent stay. It was indeed a pleasure having you with us. We look forward very much to welcoming you back again soon. Our Mission - Your Comfort Best wishes, Vivatel Kuala Lumpur

8/10 Good

Verified traveler

Stayed 1 night in May 2019
Response from Vivatel KL on Jun 20, 2019
Dear Guest, Greetings from Vivatel Kuala Lumpur! Thank you very much for your time to share with us your experience and feedback during your recent stay. It was indeed a pleasure having you with us. We look forward very much to welcoming you back again soon. Our Mission - Your Comfort Best wishes, Vivatel Kuala Lumpur

10/10 Excellent

Verified traveler

Stayed 1 night in May 2019
Response from Vivatel KL on Jun 20, 2019
Dear Guest, Greetings from Vivatel Kuala Lumpur! Thank you very much for your time to share with us your experience and feedback during your recent stay. It was indeed a pleasure having you with us. We look forward very much to welcoming you back again soon. Our Mission - Your Comfort Best wishes, Vivatel Kuala Lumpur

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
overall r satisfied.
Stayed 2 nights in May 2019
Response from Vivatel KL on Jun 20, 2019
Dear Guest, Greetings from Vivatel Kuala Lumpur! Thank you very much for your time to share with us your experience and feedback during your recent stay. It was indeed a pleasure having you with us. We look forward very much to welcoming you back again soon. Our Mission - Your Comfort Best wishes, Vivatel Kuala Lumpur

10/10 Excellent

LOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT
It was so amazing
Stayed 4 nights in May 2019
Response from Vivatel KL on Jun 20, 2019
Dear Loo, Greetings from Vivatel Kuala Lumpur! Thank you very much for your time to share with us your experience and feedback during your recent stay. It was indeed a pleasure having you with us. We look forward very much to welcoming you back again soon. Our Mission - Your Comfort Best wishes, Vivatel Kuala Lumpur

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service
Cleaning service
Stayed 2 nights in May 2019
Response from Vivatel KL on Jun 20, 2019
Dear Guest, Greetings from Vivatel Kuala Lumpur! Thank you very much for your time to share with us your experience and feedback during your recent stay. It was indeed a pleasure having you with us. We look forward very much to welcoming you back again soon. Our Mission - Your Comfort Best wishes, Vivatel Kuala Lumpur