Ratings based on 1 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
1.0 Service & staff
4.0 Room comfort
2.0 Hotel condition
They paid and stayed.
for Couplesby HelsinkiCouple
Poor value for what it isPosted Aug 2, 2012 on Hotels.com
This is an OK, slightly average hotel, but very overpriced for what it is. The surrounding "Kalevala park" is also frankly neglected, and has surely seen better days. The hotel is in a spectacular natural setting, but there are other signs of under-investment, such as the pier that is close to falling away into the lake. I'm not too fussy a traveller and wouldn't normally mind, but the value for money just isn't here in this case. And sauna -- which is usually open to all guests and included in the room rate at most Finnish hotels, and certainly all hotels in this price category -- is NOT included, as we very unpleasantly found out upon checking out. There was no posting anywhere in the hotel of such "rates" for the sauna, and the hotel staff even cheerfully offered us a sauna turn, without bothering to tell us of the very substantial charge to our bill that would result. That's the sort of behaviour that cannot be forgiven. The cracked, slightly run-down charms of the hotel are real, but the management is less than forthcoming with its guests -- and clearly more interested in fleecing them than investing in the property.
Comment from Hotel Management
Jun 4, 2013 by Salla, Hotel Management
Hello, thank you very much for your feedback. You are right, our hotelbuilding is old and there is always something to do; either in the surroundings or inside the hotel . Few things we have improved after your comments - land on the side of the lake has been filled with stones, mud etc. - front side of the hotel is now under renovation. Evening sauna is always included for our guests, sauna is open evenings (summertime 17.00 - 18.00 and winter 16.00-18.00.) I apologize if you had other impression or someone of us mislead you. - we also get time to time requests for private sauna, and maybe our personel thought you were booking this type of sauna. The "Kalevala-Park" next to our hotel is another, privately owned company, for their business/renovation etc. we can´t give you any comments.