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Reviews of Comfort Hotel Kumamoto Shinshigai

3 out of 5
Comfort Hotel Kumamoto Shinshigai
2-10 Shinshigai, Kumamoto, Kumamoto-ken

Reviews

8.2

Very Good

Rating 10 - Excellent. 60 out of 192 reviews" "
Rating 8 - Good. 88 out of 192 reviews" "
Rating 6 - Okay. 32 out of 192 reviews" "
Rating 4 - Poor. 9 out of 192 reviews" "
Rating 2 - Terrible. 3 out of 192 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

duon

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
Stayed 3 nights in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Lisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
若者向けのハイレベルのサービスをご提供いただき、ありがとうございました。
Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Left my wallet.. they worked with me in order to make sure it was returned to me.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Just a few minutes walk from the tram station and kumamoto kotsu center aka bus terminal. There are plenty of convenient store and restaurants nearby while the shopping street is just walking distance. The breakfast variety is not much, but with combination of both Japanese and western style food.
Stayed 3 nights in Oct 2018

6/10 Okay

Ian

Liked: Cleanliness, property conditions & facilities, room comfort
Disappointed with smoking room.
Noticed on the confirmation email a few weeks before going that it said 'smoking room' which I did not knowingly sign up to. Attempted to contact the hotel through hotels.com to have this changed and received no response. When I checked in the hotel staff were unable to change this at that stage all non-smoking rooms were booked out. Very disappointed, the smell in the room and corridor somewhat marred our stay in what otherwise would've been a good hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a couple of days. Good room, bit small but ok. Good location right next to shopping arcades and 10 mn walking distance from Kumamoto castle. Basic breakfast but nice to have available. Would come back to this hotel.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely friendly staff....
Very friendly reception staff who never tired of fielding a variety of questions from us. Located very close to a tram stop that was itself only a few stops from the main railway station. Next to a long covered shopping mall with numerous places to eat nearly. Not far to the (closed and damaged) historic castle; perhaps fifteen-twenty minutes. The breakfast was fine, more Japanese than Western but with some options for those that prefer the latter. Room small-medium sized but very clean and modern-ish. Enjoyed our stay.

6/10 Okay

Verified traveler

10/10 Excellent

Stephen, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel in a time of crisis
This hotel is in a great location, is clean and modern, and has an awesome breakfast. Our stay was perfect until April 14, when Kumamoto suffered the first of two major earthquakes. During this catastrophe, the physical hotel and the staff performed above and beyond. During two major quakes the staff stayed on duty assisting scared and confused guests. They even continued with breakfast service throughout everything! I’m sure the staff had their own homes and family they were worried about, but they showed nothing but concern for guests and continued to care for us as if it were business as normal. As for the building - asleep in this hotel during the second larger earthquake, we felt as if the building would collapse from the violent shaking. The staff ran throughout the 10 story building making sure everyone evacuated. After several hours we returned to the hotel to find minimal physical damage, so we were able to return to our room and try to sleep. Our checkout was April 17, but because all public transport was shut down (airport, rail and roads damaged) we had to make a decision to wait it out or make an attempt to reach another city’s airport. The hotel offered to hold our room and extend our stay if we were unable to leave, but in the end we were able to make it to Fukuoka and connect to our flight home. I highly recommend this hotel on many levels - but most of all because the calm and kind staff cared for us, while the well-constructed building saved our lives.

6/10 Okay

Lin Chin, usa

Liked: Staff & service
Disliked: Room comfort
small room but good location
room too small

6/10 Okay

Sultan

Liked: Cleanliness, staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

travelingtexan, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convent to pedestrian mall, and trams
So easy to get to from the train station on the tram. Use the tram to go to other locations. Room comfortable, in proportion to other Japanese hotels, as expected from descriptions. Breakfast plentiful with a variety of typical Japanese offerings. Great variety of breads. The mall has a variety of stores / very comfortable location for those on foot. WiFi reliable.

8/10 Good

J, Washington

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, clean room
Stayed for two nights in a single room. Room was very small but typical of Japanese hotels like this. Hotel is close to a tram stop and a huge shopping arcade. The free breakfast was a nice bonus.

8/10 Good

Don, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location
The hotel is good considering the price and location. The only complain I have is that the pillows are way too flat and the double beds are really small. My wife and me are pretty slim yet we find the beds rather uncorfortable to get a good night's sleep because of its size.

8/10 Good

Yuki

立地がよい
Stayed 2 nights in Feb 2024

8/10 Good

Ryosuke

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

8/10 Good

masaki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

HYEMI

Liked: Cleanliness, staff & service
불투명한 창문이 단점
창문이 불투명이라 밖을 내다볼 수가 없어서 너무 답답했어요. 근데 위치는 최고에요. 호텔 바로 아래 1층에 유명한 말고기 전문점 스가노야가 있고, 사쿠라마치 버스터미널이 걸어서 3분 거리에요. 하지만 저처럼 밖에 환경이 어떻든 일단 내다봐야하는 사람에겐 창문이 불투명한게 너무 큰 단점이에요.
Stayed 4 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Takahiko

Stayed 1 night in Oct 2023

8/10 Good

MIDORI

Traveled with group
Liked: Amenities, property conditions & facilities
朝食付き、ウェルカムドリンクもあり快適でした。足まくらの貸し出しは、旅の疲れが取れました。夜のバーの騒音がありましたが、ワールドカップラグビーで盛り上がっていた模様。また利用したいです。
Stayed 3 nights in Oct 2023

8/10 Good

Erika

Stayed 1 night in Sep 2023

10/10 Excellent

YEN-LAN

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Kayoto

Liked: Cleanliness
Stayed 2 nights in Aug 2023

2/10 Terrible

TOMOKO

Stayed 5 nights in Aug 2023

6/10 Okay

Shinichi

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023

10/10 Excellent

ayami

Stayed 1 night in May 2023

10/10 Excellent

HAYASHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
立地がよい
喫煙場所がなかったので、たばこの本数が減りました。 朝食は卵と納豆が欲しかったです。
Stayed 3 nights in May 2023

8/10 Good

keiji

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Masaaki

Stayed 1 night in Apr 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
文句なし
朝食がついているのがありがたい。
Stayed 2 nights in Mar 2023

10/10 Excellent

Hiroshi

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

SEIICHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Hiroshi

Stayed 1 night in Feb 2023

8/10 Good

Yuriko

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

MARIKO

Stayed 1 night in Nov 2022

10/10 Excellent

TAKASHI

Stayed 2 nights in Oct 2022

10/10 Excellent

Mayuko

Stayed 2 nights in Oct 2022

10/10 Excellent

Kunihiko

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
清掃ゴミをエレベーターで遭遇した
Stayed 2 nights in Oct 2022

10/10 Excellent

akira

Stayed 1 night in Oct 2022

6/10 Okay

KANAME

Stayed 2 nights in Oct 2022

8/10 Good

Noriyoshi

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Kazuhiro

Stayed 2 nights in Sep 2022

10/10 Excellent

Yoshida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
やはり立地が最高でした。朝食も軽く済ませるなら充分なメニューと量です。提携駐車場がホテルの隣というのもおすすめですね。また利用させて頂きます
Stayed 1 night in Sep 2022

8/10 Good

Urara

Stayed 1 night in Aug 2022

10/10 Excellent

kimiyo

Stayed 1 night in Jun 2022

6/10 Okay

Satoshi

Business traveler
Disliked: Cleanliness
ここはもう行かないかな。
シャワー室の壁が汚かった。 シャンプー、リンスは黒カビみたいのが生えていた。それくらいは取れると思うが、綺麗にする努力もみられない。 トイレのペーパーの上だって、埃だらけ、空気清浄機は、埃だらけで、フィルター清掃ランプが付いていた。 朝食事は毎日ほぼ同じメニュー。 今まで泊まったコンフォートの中では、最低だった。今後は、ここのコンフォートは選ばない。
Stayed 7 nights in Jun 2022

10/10 Excellent

yumi

Stayed 1 night in May 2022