Ratings based on 38 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.0 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Shame they don't do what they say

Posted Jun 30, 2014
Nice enough place, but it seemed that the management and staff would say one thing and do another.
Comment from Hotel Management
Jul 11, 2014 by Room Division Manager, Hotel Management
Dear Valued guest, We appreciate and thank you for sharing your valuable feedback during your recent visit at Novotel Lombok. Your remarks are much appreciated as they point out our short-coming where we can improve. We hope that despite the expressed concerns of the above, overall you had a memorable stay and we look forward to the opportunity of being of service to you again in the future.
4 out of 5
Recommended
by gingerpip from Perth

You get more than what you paid for ....

Posted Jun 27, 2014 on Hotels.com
Great surf for my husband, great spa for me, great resort for us both. Ensure you eat IN the hotel. Our friends may have paid less for their meal at a nearby local "restaurant", but we stay 10 days not 2.
5 out of 5
Recommended
for Everyone
by shah from singapore

Nice hotel

Posted Jun 14, 2014
A b excellent hotel that is close to tanjung a an. Lovely lovely beach, excellent decor, feels like you are in another ancient world altogether. The facilities are top class and if possible do take a private villa with pool. Villa Room is equipped with DVD player. Breakfast is great. The only downside is it's very far from Mataram and senggigi and the 3 gilis. What you can do is to actually stay at this hotel the last 2-3 days of your stay cause once you are in there, you will not want to go out. It's very far away from town and it's near to the airport. If you are on honeymoon, this hotel is a must-stay and take the villa please. Had a lovely experience there.
Comment from Hotel Management
Jun 18, 2014 by Room Division Manager, Hotel Management
Dear Valued Guest, Warm greetings from Kuta, Lombok! Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on our services, team members, products and facilities. I have shared these to the team and they were most pleased. Once again thank you for sharing your feedback and I hope to have another opportunity of welcoming you to the resort in the near future.
4 out of 5
Recommended
for Everyone
by sue from Perth, W Australia

lovely hotel, great Sasak architecture, nice beach

Posted May 23, 2014
Pros: The quietness, unique location on a private bay. Great walks nearby.
Cons: Food. Some meals lacked flavour especially the indonesian food. What about a Balinese/Indonesia Chef to make the indonesian/asian food.
Location: Location is 10 out of 10. Great drives in the south and south west. Kuta village is nice.
Restful holiday. Novatel have wonderful friendly efficient staff. Great location. We will be back.
Comment from Hotel Management
Jul 11, 2014 by Room Division Manager, Hotel Management
Dear Valued Guest, Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. We are delighted to read that you enjoyed your stay and wish to thank you for your compliments on team members, products and facilities. Once again thank you for sharing your feedback and I hope to have another opportunity of welcoming you to the resort in the near future.
4 out of 5
Recommended
for Everyone
by swell mama

Nice hotel with waves

Posted May 21, 2014
Really enjoyed our stay. Our only criticism would be that we thought it was understaffed. The cleaners were so lovely but were run off their feet and in the restaurant for dinner too. Felt it was a little overpriced but overall had a really nice stay. The pool and beach were gorgeous and the villa really good with kids- plenty of room.
Comment from Hotel Management
Jul 11, 2014 by Room Division Manager, Hotel Management
Dear Valued Guest, Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. Thank you for your feedback which we much appreciate with regards to Food & Beverages, Housekeeping facilities and servicesas they assist us to improve. Rest assured that your valuable comments have been immediately acted upon by our respective Heads of Departments for further improvement.
4 out of 5
Recommended
for Everyone
by Tone from Australia

Nice hotel close to the beach,but quite spread out

Posted May 20, 2014
Pros: Peaceful & relaxing
Cons: Food & drink prices need to be cheaper, very expensive for Lombok
Location: Surf, swim, shop, take a drive to many beautiful locations
Lovely & quiet, we did not leave resort for 2 days. Expensive food & drinks though.
Comment from Hotel Management
Aug 5, 2014 by Room Division Manager, Hotel Management
Dear Valued Guest. We thank you for taking the time to share your valuable feedbacks during your recent visit at Novotel Lombok. We also appreciate your comments on our short comings as they assist us by pointing out areas where we can improve in which will be given the utmost priority. Warm regards
4 out of 5
Recommended
for Everyone
by Glen from perth, WA

Quiet beach side hotel

Posted May 8, 2014
Enjoyed our second stay here in the villas, we will be back. A fantastic place for families or couples to enjoy & close to town & nice beaches.
Comment from Hotel Management
Aug 29, 2014 by Room Division Manager, Hotel Management
We appreciate and thank you for the time and effort to share your valuable feedbacks during your recent stay at Novotel Lombok
5 out of 5
Recommended
for Everyone
by AJ from Perth, Australia

Superb location very relaxing

Posted Apr 27, 2014
Pros: The breakfast on the hill was the best breakfast I had every had. We got treated like rock stars, with a great breakfast with awesome views.
Cons: No smoking in the restaurant.
Location: Great location if you want to surf. Or just chill. Ashtari restaurant on the hill above Kuta is a must. Do hire a scooter.
Close to the international airport, check in was a breeze. The room was very comfortable, air conditioner worked well, huge bed. Above ground pool had great views over the beach. So too the bar. Buffet breakfast - too much good food. Service was very good. The bar was a great place to chill, eat, drink, read a book, use the wifi, or just hang out and watch the swell breaking on the reef out to sea. Staff very accommodating. Massage/spa services were well priced, good service. Gym was okay. Went surfing, stand up paddle board, hired a scooter. Check out was easy too.
Comment from Hotel Management
Aug 28, 2014 by Room Division Manager, Hotel Management
We appreciate and thank you for the time and effort to share your valuable feedbacks during your recent stay at Novotel Lombok
5 out of 5
Recommended
for Everyone
by lynnie from WA

Great resort

Posted Apr 24, 2014
Pros: Situation and facilities.
Cons: Guest requests-we requested a ground floor room without success or explanation.
Novotel Lombok combines modern facilities with local charm and Indonesian tradition. Set on a beautiful bay and incorporating multilevel facilities, the resort is a haven for any traveller, whether an individual, couple, group or family, wanting to experience the best of Lombok. With a variety of pools and restaurant options, everyone is catered for and the staff are friendly and helpful.
Comment from Hotel Management
Aug 28, 2014 by Room Division Manager, Hotel Management
We appreciate and thank you for the time and effort to share your valuable feedbacks during your stay at Novotel Lombok
4 out of 5
Recommended
for Couples
by k from singapore

Good sand on lombok

Posted Mar 11, 2014 on Hotels.com
This is probably the biggest brand-name resort nearest the airport (about 20-30mins vs 1+hr for Sengigi) ... and the beach & sand are actually quite nice (vs Sengigi from my last stay). However, this also means that it is very far from the main towns of Mataram and sengigi .The website isn't clear that superior rooms have no balcony, and only the the deluxe rooms and bigger do. Everything on the compound was within easy reach ... Poolside took a while to get used to - it is elevated above the beach . The sand is ok, pretty fine by Lombok standards... though the sea has seaweed. There are some touts on the beach... if you prefer privacy it is not ideal, but if you are happy to chat with the locals... they're all very friendly. Around resort General cleaning could be improved ... the day-beds in the pavillions, the chairs at the bar etc. all felt a bit sticky (sweat and seawater from guests?)... and this was in many locations around the resort... some of the pools looked a bit worn, and the private pool at the villa had a broken jacuzzi. The staff are all very helpful and friendly ... ... and they all speak English (and pretty well too) ... which doesn't happen everywhere. All said, we had a good time and would stay again.
Comment from Hotel Management
Aug 28, 2014 by Room Division Manager, Hotel Management
We appreciate and thank you for the time and effort to share your valuable feedbacks during your recent stay at Novotel Lombok