Ratings based on 76 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
91% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.1 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom M'sia

Family holiday

Posted Dec 22, 2014
Pros: The swimming and outdoor jacuzzi. Villa was spacious with a day bed. Bathroom was spacious.
Cons: I did not realise about the jacuzzi until the 4th day of stay. Remove the bed netting, probably collecting dust.
Location: Strolling along the beach and vicinty of hotel.Short taxi ride to cafe / restaurant in Kuta. Food in Kuta were pricey. So just stay and eat in hotel.
The outdoor pools were awesome especially the lower ones. Clean poo with outdoor jacuzzi.!
2 out of 5
by A verified travelerfrom Sulzbach-Ros., Bayern

Überteuertes Hotel mit lustlosem Personal

Posted Dec 15, 2014
Pros: Die Lage
Cons: Eigentlich gehört das Personal und der Manager ausgetauscht .
Location: Das Hotel befindet sich in einer Strandbucht außerhalb von Kuta. Tagsüber kann man schnorcheln, schwimmen und in andere Badebuchten fahren zum Surfen.
Schon bei unserer Ankunft zeigte sich die Lustlosigkeit des Personals. Zwar sah man kurz von der Rezeption auf, lies aber den Taxifahrer das Gepäck auf den Boden stellen, ohne das sich jemand bemüht hätte, uns zu begrüßen. Die Anlage schaute vernachlässigt aus, es lagen Zigarettenkippen herum und auch anderer Müll. Unsere Villa machte einen vernachlässigten Eindruck, schiefe Gardinen und die Abwasserrohre stanken unangenehm. Beim Frühstücksbüffet wurden leergegessene Platten nur auf Nachfrage und auch nur unwillig nachbestückt. Da das Hotel außerhalb von Kuta liegt, das Hotelpersonal sich aber weigert, ein Taxi mit Taxameter zu rufen, muss man abends die überteuerten Fahrdienste der Einheimischen in Anspruch nehmen, denn vorm zu Fuß gehen wird ausdrücklich gewarnt. Alles in allem ein vergessenswerter Aufenthalt für zu viel Geld.
5 out of 5
Recommended
for Families
by A verified travelerfrom Kuala Lumpur

Nice resort with beautiful beach view

Posted Dec 15, 2014
Pros: Big 2 rooms in the family villa and beautiful beach view.
Cons: There are plenty of flies in the restaurant. The resort should hang insect killing UV light lamp. The insects will be electrocuted.
Location: Nothing to do outside the resort as it is very remote. Need 10 mins transport to go to Kuta beach where there are some restaurants and limited shops.
We had a wonderful experience in the resort staying in a family villa facing the beach. The villa has a coffee machine, big bath tub (2 persons) facing a TV, shower place and toilet. There is a jacuzzi in front of the villa. We like the view as we can watch sunset in the evening. Very convenient for us to go to the beach. The kids can play beach volley ball, ping pong and basket ball. Hotel staff are friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

A very good retreat, close to a private beach

Posted Dec 13, 2014
A very good retreat from the hustle and bustle of city life.
2 out of 5
by A verified travelerfrom Pantin

Grosse déception

Posted Nov 9, 2014
les + : situation de l'hôtel au bord de l'océan, très belle plage, chouettes piscines, calme. les - : chambre à la propreté douteuse (cafard, réfrigérateur dégoutant, taches sur les draps, joints moisis dans la souche...), confort très médiocre pour un hôtel 4 étoiles (seulement une douche, AC moyennement efficace, il me fallait chaque soir 1h pour que la température soit supportable), petit déjeuner sans goût ou carrément pas bon (mention spéciale aux viennoiseries ; même les viennoiseries industrielles sont plus savoureuses...).
Comment from Hotel Management
Nov 24, 2014 by Room Division Manager, Hotel Management
Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us. Your remarks and suggestions are much appreciated as they help us improve both our service and our product, please be certain that they are well noted will be given the utmost priority in our improvement plan.
3 out of 5
by A verified travelerfrom Frankfurt

Nicht mehr

Posted Aug 30, 2014
Wir waren das 4. mal im Novotel Lombok. das erste Mal 1999, damals hiess es noch Coralia Novotel, dann in 2009 und in 2010 und jetzt wieder. Wir hatten, wie immer, ungefähr eine Woche gebucht als Abschluss unseres Urlaubes. In 2010 konnte man sehen das die Zimmer eine Renovierung brauchten, aber sie waren sauber und das Personal machte vieles wett. Jetzt gab es renovierte Zimmer, aber meiner Meinung nach ist diese Renovierung nicht sehr gelungen, billiges Material, schlecht verarbeitet und an vielen Stellen schon kaputt oder beschädigt. Schlimmer war für uns aber dass das Zimmer und vor allem das Bad, nicht sauber waren. Obwohl wir für die letzten 2 Tagen eine privat pool Villa gebucht hatten, haben wir dieses abgesagt weil wir keine Lust hatten den Aufpreis für eine wieder nicht-saubere Unterkunft zu zahlen. Wir hatten das Gefühl dass Novotel die günstige Lage und das Monopol im Süden von Lombok nicht gut getan haben.
Comment from Hotel Management
Sep 4, 2014 by Room Division Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Lombok. Your remarks and suggestions are much appreciated as they help us improve both our service and our product.
3 out of 5
Recommended
by sarahfrom perth WA

everything good except food sucks

Posted Aug 26, 2014 on Hotels.com
Food sucks - but breakfast so so.....
Comment from Hotel Management
Sep 5, 2014 by Room Division Manager, Hotel Management
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Lombok. Your remarks and suggestions are much appreciated as they help us improve both our service and our product.
3 out of 5
Recommended
by alanofrom perth

remote

Posted Aug 14, 2014 on Hotels.com
was a little surprised this was branded a novotel. location remote and only option was expensive car service or walk. meals were just okay but not really good value. disappointed
Comment from Hotel Management
Aug 28, 2014 by Room Division Manager, Hotel Management
We appreciate and thank you for sharing your valuable feedback during your recent visit at Novotel Lombok. Our location is indeed quite remote however it is compensate by its pristine beach which all of our guests enjoyed All concerns that you have raised are well noted and much appreciated. Please rest assured that we have taken necessary actions to improve those points.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hôtel de très bon confort près de la plage

Posted Aug 9, 2014
Pros: Le service et les activités de l'hôtel
Cons: Rien de particulier
Location: Hôtel à 15 minutes de Kuta Près des sites de plongée du sud de l'île et des possibites de faire du surf
Hôtel avec très bonnes prestations Plage proche mais baignade parfois difficile en marée basse :niveau trop basse de l'eau Activités au sein de l'hôtel : plongée etc Services :personnels très à l'écoute des clients Prestations repas assez chères par rapport au coût local de la vie sur l'île de LOmbok
Comment from Hotel Management
Aug 11, 2014 by Room Division Manager, Hotel Management
Dear Valued Guest Thank you for choosing Novotel to spend your holidays and for taking the time to share your experiences regarding your recent stay with us.
3 out of 5
Recommended
by Leafrom Perth

Nice location right on the beach

Posted Aug 5, 2014 on Hotels.com
The location was nice if you did not wish to leave the resort, which for the 2 nights we stayed we didn't want to. Any longer and we would have gotten bored. Service at the restuarants was not as attentive as we are used to in indonesia and we came accross some language barriers. Would probably look to stay in one of the villas should we stay at this hotel again
Comment from Hotel Management
Aug 5, 2014 by Room Division Manager, Hotel Management
Dear Valuable Guest, Thank you for taking the time to share your feedback with regard to your recent stay. Your remarks and suggestions are much appreciated as they help us improve both our service and our product. Please be certain that they are well noted will be given the utmost priority in our improvement plan. Once again thank you for sharing your feedback and for choosing Novotel Lombok as your holiday destination.