Ratings based on 7 Verified Reviews
They paid and stayed. We double-checked.
2.7 Room cleanliness
2.6 Service & staff
2.7 Room comfort
2.6 Hotel condition
They paid and stayed.
It is a trap hotel reservation!Posted Jun 5, 2014
The hotel is VERY hard to find (they changed the hotel name several times recently). Neither the GPS nor the local taxi drivers had an easy time finding the location. When we reached there the management treated us poorly and refused to correct a booking mistake (not made by us). I made the reservation for myself and my husband through Expedia, but the paperwork sent to the hotel listed "1 guest." The hotel staff refused to let me stay with my husband and said that I could not even purchase another room because they were full! The ultimatum was "one of you can stay here or find another hotel." They did not even recommend another hotel or help us in our search. My husband and I ended up searching for another place to stay that night. I am disputing this purchase and would NOT recommend this hotel to anyone ever.
Comment from Hotel Management
Jun 29, 2014 by Ahmed Samir, Hotel Management
Dear guest, We are remorse that your experience with us was not a pleasant one. In deed hotel could have been flexible with number of persons if marriage certificate was presented upon check in, but unfortunately it was not, which it does not meet with state of Kuwait requirements. We will be more than delighted to host you again if all certificates needed are provided.
by A verified traveler from Boston, MA
THE HOTEL WAS NICE BUT THE STAFF WAS AWFUL.Posted May 28, 2014
Pros: The hotel was nice in appearance.
Cons: Change the whole staff. They were awful.
FROME THE MOMENT WE WALKED IN, WE WERE BEING JUDGED. WE WERE LOOKED AT WEIRD AS WELL AS THE MALE STAFF WERE VERY DISRECTFUL TO ME AND MY OTHER FEMALE FRIEND. At one point I was going to my room with some left over food and the male server grabbed the food from me then said you're not allowed to bring food in your room, you're NOT ARAB.
for Business Travelersby A verified traveler
Posted May 12, 2014
clean hotel. small but good, the breakfast is ok and near from towers and beach and alhamra mall.
Recommendedby A verified traveler
Must be better hotels in KuwaitPosted Mar 11, 2014 on Hotels.com
The hotel is sandwiched between busy roads that are hard to cross and a 20 minute walk to the seafront. Room smelt very must,. Was enormous but very tattily furnished and I would much prefer a small room with a clean smell and new fittings. Breakfast is acceptable but if you are on business you should probably choose somewhere else
for Couplesby A verified traveler
Posted Oct 1, 2012 on Hotels.com
by A verified traveler
Not four starsPosted Aug 18, 2012
Absolutely not a four star hotel, which is only reason I booked it. People were very very nice but room was 2 stars.
Recommendedby A verified traveler from Long Island NY
A wonderful supervisePosted Apr 17, 2012 on Hotels.com
Our stay at this hotel was a pleasant supervise. The hotel is located close to most of tjhe sites and close to shopping and resturant. The staff made us feel like we were honored guests ; they were helpful in every way. Our room was large and spacious and very clean. Schuttle to the airport was on time and the breakfast was very nice and quite a spread..I love this hotel and would definately stay here again.