Busy conference in Kuwait, so booked 2 rooms at this hotel for 2 nights, on basis that claims to be 5*, Movenpick brand and half decent reviews.
Appalling from the start. Tried to give us smoking rooms and then “found” some non-smoking rooms, one of which I rejected for a strong chemical smell.
Furniture and decor very tired, mattress collapsed, dirty, had not been vacuumed and service no better.
No iron and ironing board in room, so arriving at 1am I waited half an hour and instead of what I’d asked for I was brought a plate of fruit! I just wanted to go to sleep. Another 15 mins still nothing. Finally after calling to reception again the iron arrived.
We checked out after the first night, with the hotel refusing to refund our 2nd night, despite the clear mis-descripton. Oh, and we paid £150 per room per night. Outrageous.