Sports facility

Reviews of Mövenpick Hotel Kuwait

5 out of 5
Mövenpick Hotel Kuwait
Free Trade Zone, Safat, Kuwait City

Reviews

7.8

Good

Rating 10 - Excellent. 83 out of 226 reviews" "
Rating 8 - Good. 74 out of 226 reviews" "
Rating 6 - Okay. 35 out of 226 reviews" "
Rating 4 - Poor. 19 out of 226 reviews" "
Rating 2 - Terrible. 15 out of 226 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

MAZEN A

Traveled with family and small children
Liked: Staff & service, amenities
The elevator was a a piece from a hunted house. And the rooms smells like they were fluided before.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Dear Mr. Mazen,We greatly appreciate the time you spent to review your recent experience in our hotel, at Movenpick Hotel Kuwait we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We sincerely regret the wait you experienced when using our lifts, our hotel counts with XX lifts at disposal of our guests to minimize the wait during peak hours, nevertheless we commit to study ways to improve in this aspect of our services. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Regards,Hotel Management

10/10 Excellent

Dmitriy

Business traveler
Liked: Cleanliness, staff & service
Nice staff. A strange location for a hotel: in industrial area at the port
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 16, 2024
Dear Mr. Dmitriy,First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. We also would like to thank you for pointing out the professionalism of our waiting team, they indeed have a great impact on the overall dining expérience of our guests and we are thrilled to read that their attentive service contributed to your wellbeing during mealtimes. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Regards,Hotel Management

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Front Office Department on Dec 17, 2023
Dear Mr. Paul,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel Kuwait and are delighted to read that we were able to match your holiday expectations. We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soonRegards,Front Office Department

10/10 Excellent

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property with nicely landscaped outside pool area and garden. Large room with balcony and garden view. Very friendly and helpful reception staff, particularly Ms. Ryzza and Mr. Khaled Shawky who were very helpful to solve a cancelled first night reimbursement after a flight cancellation. Excellent restaurant available in the hotel as well.
Response from Front Office Department on Dec 17, 2023
Dear Mr. Andreas,Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsThank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them.We are thrilled to read that you felt welcome and supported from the moment you arrived until the moment you departed and will not fail to share your compliments with the entire réception team as we know it will be a great source of motivation to keep on going the extra mile. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Regards,Front Office Department

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Not "the" Movenpick you would expect.
First and most importantly, this hotel is located in Al Shuwaikh industrial area near the sea port so don't expect services, restaurants or entertainment here, you need a car to move around and it's quiet a distance to the nearest live area as the traffic is sometimes very hectic. Although rated 5* the hotel is not even close to 4* as it's very old and designed to look very historic and classic old. The hotel atmosphere is very pleasant with good staff, however, it lacks focus in cleanliness as the hotel is old and needs more attention to details. The poolside rooms are very spacious and very welcoming but the furniture is not so luxurious and it looks of a local made. All in all it was a pleasant stay and I thank the management for doing their best to satisfy the hotel residents.
Stayed 5 nights in Dec 2022
Response from Front Office Department on Dec 17, 2023
Dear Guest,Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successWe have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. Thank you again for choosing our hotel on this occasion and for the courtesy of your time, even though we understand that this was not the best fit for your travel party, therefore we strongly encourage you for a future occasion to go on our Website from where our agents will be able to give you all the relevant information to make sure that you book the Accor hotel that can make all your holiday wishes come true. Regards,Front Office Department

10/10 Excellent

Kazem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
arrived one hour before check in and they allowed me to have my room with upgrade thank you guys
Stayed 1 night in Mar 2022
Response from Front Office Department on Dec 17, 2023
Dear Mr. Kazem,First and foremost, Happy Belated Birthday! Thank you for choosing to spend such an important event with us at the Movenpick Hotel Kuwait where our goal is to make our home feel like yoursThank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much.Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Regards,Front Office Department

10/10 Excellent

NAWAF

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellency.
Friendly infront desk stuff, very nice room over looks the Pool.
Stayed 2 nights in Sep 2021
Response from Adele.M on Oct 16, 2021
Dear Mr.NAWAF Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

10/10 Excellent

Verified traveler

Stayed 1 night in Jun 2021
Response from Adel Meylibaeva on Aug 11, 2022
Dear Valued Guest, Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

6/10 Okay

Naser

Stayed 2 nights in Sep 2020
Response from Front Office Department on Dec 17, 2023
Dear Mr. Naser,Firstly we would like to thank you for the lovely review you shared following your recent visit to our Movenpick hotel Kuwait and are delighted to read that we were able to match your holiday expectations. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Regards,Front Office Department

2/10 Terrible

hamad

Stayed 1 night in Aug 2020
Response from Front Office Department on Dec 17, 2023
Dear Mr. Hamad,Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chanceRegards,Front Office Department

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 2 nights in Feb 2020
Response from Front Office Department on Feb 29, 2020
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

8/10 Good

Ali

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Good hotel.
Stayed 3 nights in Jan 2020
Response from Front Office Department on Feb 11, 2020
Dear Mr. Ali, Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

2/10 Terrible

Ahmad

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
average or below
The hotel condition is bad. Old furniture. Thinnest room door ever. the elevator is super slow. services take too much time. small lobby area. TV channels don't work most of the times.
Stayed 3 nights in Dec 2019
Response from Front Office Department on Dec 22, 2019
Dear Valued Guest, Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Your valuable comments have been addressed with the concerned managers Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in the middle of nowhere and is definitely NOT 5*
Stayed 2 nights in Dec 2019
Response from Front Office Department on Dec 9, 2019
Dear Valued Guest, Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Your valuable comments have been addressed with the concerned managers Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and rooms very comfortable but location isn’t great
Stayed 5 nights in Dec 2019
Response from Front Office Department on Dec 9, 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Front Office Department on Dec 4, 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

8/10 Good

M.fathy, Uae , Abu Dhabi

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and the food was realy good The location very poor and pool letter small
Stayed 1 night in Nov 2019
Response from Front Office Department on Dec 2, 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Front Office Department on Dec 1, 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is in the center of a commercial zone. Cabs need to be ordered. Nothing within walking distance.
Stayed 2 nights in Nov 2019
Response from Front Office Department on Dec 1, 2019
Dear Valued Guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and we always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

8/10 Good

Harry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
Accidentally booked the wrong Movenpick Hotel in Kuwait. Because we prepaid they wouldn't change it which meant we were not on the beach and we stayed quite far from our daughter who works in Kuwait. From the front, the hotel looks unimpressive, but the back is a different story. The hotel is an old-fashioned hotel designed for the comfort of wealthy businessmen doing business in the free trade zone. The rooms are very comfortable, the staff is friendly and helpful, the food is good and the amenities are to[ notch.
Stayed 2 nights in Nov 2019
Response from Front Office Department on Nov 29, 2019
Dear Mr. Harry, Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Liked: Staff & service
Totally disliked it especially location and appearance.
Stayed 2 nights in Oct 2019
Response from Cosette on Nov 8, 2019
Dear Valued Guest Reference to the online rating received regarding your last stay in our hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards, Cosette El Chaer Guest Relations Manager Movenpick Hotel Kuwait

6/10 Okay

Neil

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It was ok
Neither phones worked in the room so could not arrange room service, transport etc., without visiting reception. This was resolved on the 2nd time of asking the next day. No room service menu in room either. No emergency details on inside room door showing escape routes - I thought that was a legal requirement? Location pretty poor. Concirege was excellent. Great breakfast. Very pleasant staff. Nice late check out at 4pm.
Stayed 1 night in Oct 2019
Response from Front Office Department on Oct 16, 2019
Dear Mr. Neil, Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Your valuable comments have been addressed with the concerned managers Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

10/10 Excellent

Antra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and homelike
The Movenpick Hotel offered a pleasant and enjoyable stay. This hotel is where old meets new- cozy and homelike feeling with a modern twist. Hotel was clean and quiet, filled with lovely guests and super friendly staff. I loved the garden and the pool area. I only wish the pool would stay open to guests longer, the pool area closes at 6 pm.
Stayed 2 nights in Jun 2019
Response from cosette on Jun 14, 2019
Dear Valued Guest, Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Cosette Guest relations Movenpick Hotel Kuwait

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean the staff is wonderful and very helpful. The area is close to the airport and all places to have fan.
Stayed 2 nights in May 2019
Response from Front Office Department on May 28, 2019
Dear Valued Guest, Thank you for your valuable feedback about our hotel and associates. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
- Spacious - Wonderful view and balcony - Helpful staff
Stayed 2 nights in Apr 2019
Response from Front Office Department on May 6, 2019
Dear Valued Guest, Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Apr 2019
Response from Front Office Department on May 6, 2019
Dear Valued Guest, Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

8/10 Good

Saud

Liked: Cleanliness, staff & service, room comfort
Great Customer service
Service was excellent especial thanks to Mr. Mahmod for his excellent customer service skills although the location is not the best but good to relax.
Stayed 2 nights in Apr 2019
Response from cosette on May 23, 2019
Dear valued guest Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Cosette Guest Relations Movenpick Hotel Kuwait

10/10 Excellent

Verified traveler

Stayed 2 nights in Apr 2019
Response from Front Office Department on Apr 27, 2019
Dear Valued Guest, Thank you for your positive rating about our hotel. We are glad that you have enjoyed your stay with us, and We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards,

4/10 Poor

Verified traveler

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Front Office Department on Apr 21, 2019
Dear Valued Guest, Reference to the online rating received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards,

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Mahmood was a great host and provide a great service
Stayed 1 night in Apr 2019
Response from Front Office Department on Apr 16, 2019
Dear Valued Guest, Thank you for taking the time to share your recent experience during your stay at the Mövenpick Hotel Kuwait. We are extremely thrilled to know that you have an excellent stay .Your kind comments will be shared with the entire team as it is always great to hear that we made such an impression during your stay. We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
All things is good , but i dont like one item of policy about " prohibited order any things without hotel .
Stayed 1 night in Mar 2019
Response from Front Office Department on Mar 24, 2019
Dear Valued Guest Thank you for taking the time to share your recent experience during your stay at the Mövenpick Hotel Kuwait. We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

2/10 Terrible

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool was filthy, the hotel was tired, old and lacked standard 5 star amenities in the room. I found a dead bird on my terrace (extremely stiff and smelly) so obvious it had been there a while. The hotel exterior was tired, filthy and lacked any resemblance to the glorious imagery. Overall, I had to leave early it was so bad.. The "white" sheets were potentially white some years back, but had a hint of brown to them... The staff were very pleasant, happy and friendly... The internet in the hotel was slow, I required both internet and tv fixing in the room after checking in. My room had no iron, no ironing board upon arrival. The drains smelt like they were backed up... Overall I had no choice but to check out early due to the fact it was way below satisfactory... Overall, one of the worst, most tired hotels I've stayed in for some years. The welcome at reception was wonderful though and very nice people of the front desk. Past that.. nothing good to say which is a shame as I hate to give negative feedback.
Stayed 3 nights in Feb 2019
Response from Front Office Department on Feb 19, 2019
Dear Valued Guest, Greetings from Movenpick Hotel Kuwait Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused to you during you earlier stay at the hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Your valuable comments have been addressed with the concerned managers. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards, Front Office Department

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its nicely located in the in the free zone area. But in bad need for major overhaul and servhice.. The property show its dated.
Stayed 1 night in Jan 2019
Response from Front Office Department on Feb 19, 2019
Dear Valued Guest, Thank you for your positive rating about our hotel. We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
It was an average hotel, with average service. The furniture was very old
Stayed 2 nights in Jan 2019
Response from Front Office Department on Jan 24, 2019
Dear Valued Guest, Greetings from Movenpick Hotel Kuwait Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. Once again please accept our apologies for the inconvenience caused, and we do hope that you will give us the opportunity to welcome you back to Mövenpick Hotel Kuwait. Kind Regards, Front Office Department

6/10 Okay

Verified traveler

Liked: Cleanliness
The property itself is nice, the location was terrible. construction and detours makes it hard to get to the hotel along with horrible road conditions … makes it quiet dangerous to drive there.
Stayed 5 nights in Dec 2018
Response from Front Office Department on Feb 19, 2019
Dear Valued Guest Reference to the online comment received regarding your last stay in our hotel, we would like to apologize for the inconvenience caused and we want to thank you for taking your valuable time to inform us about your experience at our Hotel. We were particularly concerned to learn that some of our services did not meet your expectations on this occasion. We always look forward to welcoming you back to the Mövenpick Hotel Kuwait, and assure you that we will spare more efforts to make your stay with us the most enjoyable and memorable one. Kind Regards, Front Office Department

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff make this a worthwhile choice!
I've stayed at this hotel a number of times now and will return again I'm sure. There's some drawbacks to the location - it's in the middle of a seemingly permanent set of roadworks and there's not much else around, plus there can be a smell of drains that I'd guess coincides with high tide. Somehow these don't seem to matter much and I think that's largely down to the welcoming nature of all the staff. The manager (I guess?) is awesome; really friendly and jovial, and it seems that his example filters down through the rest of the staff. Rooms are a little dated but comfortable and large. Breakfast buffet is extensive and whilst not being up there with the very best in the region (Sofitel take a bow here for me), it's still very decent. Pool area is spacious, and there's an outdoor shisha style area as well.
Stayed 2 nights in Dec 2018

10/10 Excellent

Mahmoud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room. Hotel staff should pay more attention to the Do not disturb sign and to the please clean sign. They missed both instances
Stayed 3 nights in Oct 2018

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Christopher, NYC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They accommodated our request for late checkout. The lobby has a fondue kiosk at 7pm that is very nice! The hotel is a little out of the way, but they offer shuttle service twice a day to Avenues mall and another main area.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is great property clean and nice with friendly staff
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Response from General Manager on May 14, 2018
Thank you for taking the time to let us know about your stay, and we look forward to host you again in our hotel Best Regards.

8/10 Good

Adrian, Manchester UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just brilliant
The hotel was brilliant, the staff are so efficient and polite, the facilities are more than adequate, brilliant breakfast, it was a little out of the way, otherwise I thought it deserves more than 5 star rating, highly recommended.
Stayed 9 nights in Apr 2018
Response from General Manager on Apr 29, 2018
Thank you for your valuable feedback and kind comments about our hotel and associates. We look forward to host you again with us in the near future . Best Regards.

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not 5*
Busy conference in Kuwait, so booked 2 rooms at this hotel for 2 nights, on basis that claims to be 5*, Movenpick brand and half decent reviews. Appalling from the start. Tried to give us smoking rooms and then “found” some non-smoking rooms, one of which I rejected for a strong chemical smell. Furniture and decor very tired, mattress collapsed, dirty, had not been vacuumed and service no better. No iron and ironing board in room, so arriving at 1am I waited half an hour and instead of what I’d asked for I was brought a plate of fruit! I just wanted to go to sleep. Another 15 mins still nothing. Finally after calling to reception again the iron arrived. We checked out after the first night, with the hotel refusing to refund our 2nd night, despite the clear mis-descripton. Oh, and we paid £150 per room per night. Outrageous.
Stayed 2 nights in Feb 2018
Response from General Manager on Feb 18, 2018
Thank you for taking the time to let us know about your stay. WE apologize for any inconvenience we may have caused during your stay with us, and all points has already been shared with departments concerned to take any necessary corrective action. Hoping to have another chance, we look forward to host you with us again . Best Regards.

8/10 Good

Abdallahi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Friendly staff
Nice hotel and very friendly staff but it's located almost inside the port.
Stayed 1 night in Jan 2018
Response from General Manager on Jan 17, 2018
Thank you for taking the time to let us know about your stay and we look forward to host you again in the near future . Best Regards.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Nice hotel overall
The staff were very pleasant and helpful during my stay. I would say rooms were nice and spacious. However the location means sometimes there’s just a weird smell kind of like fish but didn’t overly bother me. The rooms aren’t as sound proof as on the weekend I can hear early wake up calls or people/kids in the hallway. Overall it was pleasant a nice hotel secure and pleasant staff. I was a bit disappointed I couldn’t let my female friend use my toilet as they won’t allow you in a room without a marriage certificate lol
Stayed 5 nights in Jan 2018
Response from General Manager on Jan 17, 2018
Thank you for taking the time to let us know about your stay, and for your valuable feedback and kind comments about our associates and services. Our sincere apologies for the issue with your friend accessing the room and that is due to local regulations. We look forward to host you again in the near future . Best Regards.

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018
Response from General Manager on Jan 17, 2018
We thank you for taking the time to let us know about your stay, and we look forward to host you again in the near future . Best Regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel place
First of all, You can’t bring food from out side , like you cant order food and you have to eat by their restaurant , I did not like that. Second , The hotel os next to the ocean and it has some ocean smell . Third, The staff are are nice and helpful.
Stayed 3 nights in Dec 2017
Response from General Manager on Jan 9, 2018
Thank you for taking the time to let us know about your stay , and we appreciate your valuable feedback . Looking forward to host you again in our hotel. Best Regards.

8/10 Good

ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and comfortable.
Excellent staff and very friendly and comfortable hotel. Ideal for us on a business trip. Three restaurants in the hotel to choose from and we used two of them which were excellent.
Stayed 3 nights in Nov 2017
Thank you for your positive feedback and kind comments about our hotel and services. We look forward to host you again in the near future . Best Regards.