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Reviews of Sheraton Kuwait, A Luxury Collection Hotel, Kuwait City

5 out of 5
Sheraton Kuwait, A Luxury Collection Hotel, Kuwait City
Safat 13060 / Fahd Al-Salem Street, P.O. Box 5902, Kuwait City

Reviews

9.6

Exceptional

Rating 10 - Excellent. 56 out of 78 reviews" "
Rating 8 - Good. 21 out of 78 reviews" "
Rating 6 - Okay. 1 out of 78 reviews" "
Rating 4 - Poor. 0 out of 78 reviews" "
Rating 2 - Terrible. 0 out of 78 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service
The staff at this property are brilliant and go out of their way to ensure you have a memorable stay. The location of the property is awful, it is surrounded by busy roads and freeways.
Stayed 6 nights in Jan 2024
Response from Marketing Team on Feb 11, 2024
Dear Sharon, Thank you for sharing your experience! It's fantastic to hear that our staff have contributed to providing an exceptional stay for you. While the location may have presented challenges, we are pleased to know that you enjoyed an overall memorable stay with us. We look forward to seeing you again soon! Best Regards,The Management

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Marketing Team on Oct 28, 2023
Dear James,Thank you for taking the time to rate your recent stay at Sheraton Kuwait.We're pleased to know that you rated the experience 10 out of 10.We hope to have the opportunity to welcoming you back in the future.

10/10 Excellent

Charlene

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, amazing staff
Absolutely incredible hotel, the service from the moment you arrive is like no other. The location is great, the rooms are spacious and staff are the main reason for its success.
Stayed 3 nights in Mar 2023
Response from Marketing Manager on Mar 11, 2023
Dear Charlene,Thank you for taking the time to share such rewarding feedback of your recent experience at Sheraton Kuwait. It is great to hear how captivated you were with your stay. We will make sure to pass your comments about our staff along to them. They will be thrilled to hear how much you enjoyed our hotel. We hope to have the opportunity to welcome you in the future. Warm regards,The Management

10/10 Excellent

Kelly

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 3 nights in Oct 2022
Response from Agung on Oct 30, 2022
Dear Kelly,Thank you for taking some time to review your stay with us. We're thrilled to know that you enjoyed your stay at Sheraton Kuwait.We look forward to welcoming you back.Warm regards,The Management

10/10 Excellent

Naser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury hotel
Stayed 1 night in Dec 2021
Response from The Management on Jun 27, 2022
Dear Valued Customer, Thank you for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay at Sheraton Kuwait. Warm regards,

10/10 Excellent

Dimitri

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from The Management on Jun 27, 2022
Dear Valued Customer, We appreciate your time in rating our hotel “Loved it! We look forward to welcome you soon at the Sheraton Kuwait. Warm regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel - kept high standard through the years
Staff is very attentive, rooms are comfortable, hotel has quite a few restaurants, gym is decent. Location is pretty central. The hotel is old but well maintained.
Stayed 1 night in Feb 2020
Response from The Management on Jun 27, 2022
Dear Valued Customer, We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us. Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry Warm regards,

8/10 Good

Marc

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sheraton Kuwait provides a grand guest experience
The Sheraton Kuwait is a grand hotel well situated in an interesting part of Kuwait City. It is currently undergoing a muitli-year renovation but this is being done in stages by tower so there is little disruption to guests. The staff are all very service-oriented and go out of their way to accommodate guests’ needs. The rooms are well furnished and the lobby and public spaces are beautifully appointed. There are several restaurants on a high floor serving a variety of cuisines (Indian, Persian, Lebanese) as well as a ground floor restaurant offering a full buffet for breakfast and also at lunch and dinner. The hotel is also a ten minute walk from a park area that contains the opera house and a dozen or so restaurants of its own (as well as a dancing water light display to rival the one at the Bellagio in Vegas). The hotel offers free pick-up and drop-off from the airport as well as ample free bottled water for the room. The only even slightly negative thing that could be said about the Sheraton is that the wi-fi in the room was fairly spotty such that phone calls made via wi-fi would frequently drop and computer connections would have to be regularly reestablished. On balance though, this was a minor inconvenience compared to all the plusses the Sheraton has to offer. It is right next door to the Sheraton Four Points hotel (which has a Starbucks). There is also a gold market tucked behind the hotel with a supermarket on the second floor which is very convenient.
Stayed 5 nights in Feb 2020
Response from The Management on Jun 27, 2022
Dear Valued Customer, We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us. Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry. Warm regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place
Very nice clean place. Staff very attentive. Free airport shuttle an extra
Stayed 2 nights in Feb 2020
Response from The Management on Feb 12, 2020
Dear Valued Customer, We are delighted that you had a pleasant stay with us at the Sheraton Kuwait and we appreciate your positive comments. Kind regards, The Management

8/10 Good

ALI

Stayed 2 nights in Jan 2020
Response from The Management on Jun 27, 2022
Dear Valued Customer, We appreciate your time in rating our hotel “Loved it! We look forward to welcome you soon at the Sheraton Kuwait. Warm regards,

10/10 Excellent

Meshari

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from The Management on Feb 12, 2020
Dear Valued Customer, We appreciate your time in rating our hotel! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Warm regards, The Management

10/10 Excellent

Ibrahim M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent in all categories.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Aalbadr, Riyadh

Business traveler
Liked: Cleanliness, staff & service, amenities
Centrally located, close to most places. A bit old, but luxurious.
Stayed 4 nights in Aug 2019
Response from Management on Sep 3, 2019
Dear Valued Customer, Thank you for choosing Sheraton Kuwait, a Luxury Collection Hotel. We are very delighted in having you with us and glad that you found our hotel luxurious and our location has made your transportation a smooth process. We look forward to welcoming you again soon. Warm Regards, The Management

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet .....................................
Stayed 1 night in Aug 2019

8/10 Good

Alia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i always stay in Sheraton it’s clean I’m a good location with nice facilities but the main reason for me to go back is the friendliness of staff
Stayed 2 nights in Jun 2019
Response from Mazen Mhanna on Jun 11, 2019
Dear Valued Customer, We were honored to have you as our guest and we are pleased to learn that you thoroughly enjoyed your stay with us. Through our journey and commitment to providing excellent customer service and outstanding facilities, we strive to set the highest standards in the hospitality industry Warm regards, Mazen Mhanna Executive Assistant Manager

10/10 Excellent

Verified traveler

Stayed 3 nights in Apr 2019
Response from Mazen Mhanna on Jun 11, 2019
Dear Valued Customer, We appreciate your time in rating our hotel “Loved it! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Warm regards, Mazen Mhanna Executive Assistant Manager

6/10 Okay

S

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is really old and needs remodeling, definitely not worth the price for a “5 star” hotel.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and attractive. The staff was more than willing to assist us in every way. I would stay again.
Stayed 3 nights in Feb 2019
Response from HM on Feb 28, 2019
Dear Sir / Madame, It was a pleasure having you stay with us and thank you for your time in rating our hotel and expressing your appreciation regarding our property and hotel associates. We do look forward to seeing you back at the Sheraton Kuwait, A Luxury Collection Hotel. With kind regards, Mazen Mhanna Executive Assistant Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
You get lost between elevators, but clean and friendly staff
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The interior is lovely the staff were kind and i will definitely come again
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend, convenient location, excellent services, and multiple choices of authentic food.
Stayed 1 night in Jan 2019
Response from HM on Jan 5, 2019
Dear Sir/Madame, We are delighted to read your review and we are pleased to learn that you found our location convenient as well as the excellent services provided by our associates. We would also like to thank you for your positive comment regarding the selection of our food. We look forward to welcoming you back at the Sheraton Kuwait, A Luxury Collection Hotel. With kind regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, very helpful,very efficient. Location is good.
Stayed 2 nights in Dec 2018

10/10 Excellent

SamH, Rockville , Maryland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gym, staff, location, and an over eagerness of staff to help and provide prompt service
Stayed 2 nights in Oct 2018

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay at for business traveler. Lots of history, great food and excellent staff
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great restaurants
Best experience in my travels Among different hotel chains, the Sheraton luxury hotel is a class by itself especially for Business travelers
Stayed 2 nights in Aug 2018

10/10 Excellent

Reem

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing business trip
The star of the stay is the friendliness of the staff
Stayed 3 nights in Jul 2018
Response from HM on Aug 5, 2018
Dear Ms. Reem, We are delighted for your positive comment regarding our associates and look forward to having you stay with us again. With kind regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

maryam, qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in the city! I can’t say enough
I can’t describe the hospitality of staff. they are amazing and super helpful they treat you like family . everything you need and more is available n the room. late checkout is available till 5 pm ! food is great. I have stayed in a very new 5 star hotel in kuwait before but it doesn’t exceed cleanliness and hospitality of Sheraton also Sheraton has central location
Stayed 1 night in Jul 2018
Response from HM on Jul 31, 2018
Dear Ms. Maryam, We are delighted to read your review as we strive to ensure that each stay is exceptional and unforgettable by delivering a true 5 star experience. We definitely look forward to welcoming you back on your next visit. With kind regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Mazen Mhanna on May 5, 2018
Dear Valued Customer, We appreciate your time in rating our hotel! We look forward to welcome you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Warm regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
it was amazing, the service was great and the hotel was in a great location for all of my meetings over the few days that I was there.
Response from Mazen Mhanna on May 5, 2018
Dear Valued Customer, We are delighted that you had a pleasant stay with us at the Sheraton Kuwait and we appreciate your positive comments regarding our hotel facilities. Kind regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great!
Absolutely fantastic!!!!
Response from Mazen Mhanna on Apr 15, 2018
Dear Valued Customer It was a pleasure to have you as our guest and truly appreciate your comments. We do look forward to seeing you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Kind Regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Clean and nice hotel
Stayed 1 night in Jan 2018
Response from MM on Feb 14, 2018
Dear Mr. Abdulaziz, It was a pleasure to have you as our guest and truly appreciate your comments "Clean and nice hotel" We do look forward to seeing you soon at the Sheraton Kuwait, A Luxury Collection Hotel. Kind Regards, Mazen Mhanna Complex Director of Sales & Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, staff and facilities. Great history.
Stayed 2 nights in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2017

10/10 Excellent

meemzi, qatar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Kuwait
I've stayed in few 5 stars hotels in Kuwait & they are even newer than Sheraton but even if they had more facilities ( beach / restaurants ) still Sheraton rooms are cleaner and staff nicer & more professional. Also they upgraded our rooms from standard to junior suits!
Response from MM on Apr 30, 2017
Dear Meemzi, Thank you for sharing your comments regarding last year's stay at Sheraton Kuwait. We are delighted to read your review and are pleased to learn that you found our location & staff perfect as well as the services provided by our associates. We appreciate your kind recommendation and hope to welcome you back soon. Best regards, Mazen Mhana Complex Director of Sales & Marketing

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel needs some renovation, however the service is absolutely wonderful. Also my towels were pressed to perfection. Wonderful. There is a newer 4 Points by Sheraton next door, but I love this place better. Breakfast was amazing!!! So tasty, such a variety !!! I still talk about it. That said there is nothing around the hotel - the Opera building is just across the street- but to cross the street you will need to be James Bond. There is also a small, dingy mall nearby - i wouldn't recommend it. Starbucks in the adjacent Four Points by Sheraton next door. Great for business.
Dear Sir, Thank You for your recent review posted on our Hotels.com website. It is only with your comments and feedback that we are able to better assess and improve to best exceed all guest expectations. It was a pleasure having you stay with us and we look forward to having you stay with us in the future. Best Regards, Mazen Mhana Complex Director of Sales & Marketing

10/10 Excellent

Sharif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury and cleanliness with fabulous service
I was pleased with the level of service, hospitality and luxurious amenities which seem rare in Kuwait. Will definitely return again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth the money
People are friendly. Treat every guest as a VIP.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Owen, SLC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury Kuwait
Only there for a night but will be back for sure

10/10 Excellent

dalia , lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
beautifully designed and decorated hotel
Confortable hôtel excellent staff and excellent service I will be back again every time I will be in kuwait

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff, upgraded my room to a junior suite, complied to me high floor request. Junior suite is spacious, big TV, printer, iron, garment steamer, partial view of the Arabian gulf, bed is very comfortable, coffee. I asked for milk twice and they were happy to provide free of charge. Bvlgari amenities in the bathroom. A bit noisy of you open the window but nothing that can't be handled. Highly recommend it for business travelers.

10/10 Excellent

Soud

Liked: Cleanliness, staff & service, room comfort
Young couple
I had very good time , I extremely enjoy, for sure I will come back again

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I've been staying at the Sheraton over many years and always had a good experience at the hotel. This time there was a hick-up at check-in. When I got to my room, it was a smoking room even though I had clearly reserved a non-smoking room. The issue got fixed quickly though, and I was moved to a non-smoking room.

10/10 Excellent

Dr.Bavan, Riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Had a stay of 4 nights with the family. Excellent restaurant. Great Gym. In summary...a great hotel.